Avenue Care Services - Fife

My Aunt of 91 years is very pleased with the overall care she receives from Avenue care, she has good connection and communication with the carers, also trusts the carers which is a big thing for an elderly person, she has also had confidence in with doing some personal care which is an even bigger deal. Can't thank them enough for all that they do for her, such a big help and support they give us as a family.

What's to say. All the carers that come into see me are great. There seems to be a mixture of male and female carers now, though the male carers are maybe what you could call on the young side, but they do the work, are pleasant to talk to and put up with my jokes.

They are fun , knowledgeable, polite and very respectful of my daughters needs . They arrive as close to the agreed time as possible and do a great job.This takes a huge pressure from me and I feel my daughter has made new friends in the process.

This is simply a huge thank you for the care being shown to my mum at a really difficult time. One person I would like to single out and mention is Sharon. In my mum's words "she's my favourite". Nothing is too much trouble whether it be showering her or chatting with her. My mum is in hospital at the moment and Sharon took time out of her day (her day off) to ask after her. She's an angel and we are grateful for everything she does. Julie is also my go to if I have any questions (mum returning from hospital etc) and has been very reassuring. Thank you doesn't get said enough and I just wanted to let you know we appreciate everything you do. Many thanks. Debbie x

Very reliable service and very easy to connect with both carers that do personal care and office staff. They have been a lifeline to normality, which is very hard to accomplish, especially with our family circumstances. All staff are amazing and treat me with dignity, but also cheer me up when I'm down or unwell. Speaking of being unwell, I was recently hospitalized and I don't remember much, but I do remember hearing genuine concern and worry from my carers and I know they have asked after me...I wish could get my care in hospital 5* amazing threw and threw

We are very happy with the level of care provided.

Thank you

Have received great care from Avenue Care Services. Carers have met my needs and requirements with compassion and professionalism. The carers I get are friendly and supportive to me and my family they carry out all tasks and are professional and passionate in there job and would certainly recommend to anyone who needs help. I am emailed weekly stating times of my visits and who will be the attending carer. If I have any issues I can phone up the office and speak to a member of staff who are interested in what I have to say and are friendly and approachable and understanding. I am treated with dignity and respect by all members of staff and carers which is like a member of the family.

Have a great rapport with Avenue staff and carers. The carers provide a great service in dealing with my husband's needs and allow me to deal with other things. The carers give me respect and are always on time are extremely supportive. They are reliable, trustworthy and friendly and are like members of my family. If there are any issues I can mention this to the carers or by phoning the office and it will be dealt with. The staff are friendly and helpful.My husband is treated with dignity and respect at all times and would recommend Avenue to friends and family.

All staff are caring and considerate take into account the needs off each individuals which is much appreciated

I've seen a great improvement in communication with Avenue Care. Listening and being supportive in an ever changing landscape of needs. In recent times I've had to adjust care needs and they've helped me with this journey. I feel like I can speak with them straightaway (even out of hours) with no fuss or hassle and they take the time to listen to me. My aunt tells me she likes the carers and is comfortable with their help. We appreciate their support. Thank you.

I have been a client of Avenue for over eleven years. The carers have always arrived in a timely manner and have been respectful as they have assisted me. The management/ office team have also been very supportive when I have felt that I needed to turn to them.

She is however, very happy with the care she gets from her carers. I couldn't answer about management as I dont know who is who

I have been a client of Avenue's Service for a number of years. Their carers attend to my specific needs to help me get dressed in the mornings. I have impaired use of my left arm and significant neuro pain which adversely affects my ability to put my clothes and medical support items on in the morning. The carers are all very good and listen to my advice and how my condition presents each morning. The scheduling is responsive any changes I need. My concern is ensuring that carers are paid sufficiently with the challenges the Service faces. However, I believe this is a Council issue.

My mum moved out of a nursing home and into sheltered housing. I was very anxious about the carers as I had never heard of the company before. It took a while for the carers and my mum to get to know each other and build a relationship due to Mum having no speech. I have to say that the care they provided my mum was really good. Mum appeared happy and they made her laugh. I built a good relationship with them to, I knew I could trust them to do a good job.

As a family we cannot thank each and everyone one of them enough for their care of our lovely Dad Mike.

Since Avenue gained the contract for caring for my mother they have breached the agreed care agreement which was it had to be a female only on her dialysis days which is Tuesday, Thursday and Saturday. This is due to her needing to have a shower in the morning before going. On Saturday 8th the carer was a female but was very late so had not had time for a shower. She has not managed to get showered since Thursday 6th April. She does not have a problem with the carers but will not accept a male helping her have a shower. The rating for care is only due to not being able to have a shower. She is happy with the staff.