Avenue Care Services - Fife

18a Dickson Street, Elgin Industrial Estate, Dunfermline KY12 7SN
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9.7 15 Reviews
  • Avenue Care Services - Fife, Dunfermline
Avenue Care Services currently support service users across Fife and the wider area. Avenue boasts a very experienced team who support service users from 7am-2pm and 4pm-10.30pm seven days a week.

Avenue Care Services Fife have been inspected by the Care Inspectorate recently and awarded Care gradings of 5 - Very Good (May 2024). The service is one of the largest providers of Homecare in the Fife area and will always strive to deliver a person-centred approach to every visit ensuring all tasks and activities are completed to a high level of satisfaction.

Avenue currently have established runs and care at home teams in the following areas:

- Oakley, Blairhall, Crossford, Rosyth, Dunfermline, Inverkeithing, Dalgety Bay
- Cowdenbeath, Kelty, Lochgelly, Lochore, Ballingry
- Kirkcaldy, Burntisland, Aberdour
- Glenrothes, Leslie, Markinch
- Leven Methil, Kennoway

They cover a variety of support tasks which include:

•        Personal Care & mobility assistance
•        Medical prompting & recording
•        Meal preparation and recording
•        Social & Domestic tasks (shopping and prescription support)
•        Companionship & Welfare visits

What makes Avenue different from other providers is their unmatched management capability and experience and their continuous staff development initiatives.
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Care Provided by Avenue Care Services - Fife

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £29 – £35
  • Weekly Live-in Care Fees: £29 – £34.99

Avenue Care will price Homecare services depending on the specific requirements of the service user at each visit and also the overall weekly hours to be considered.

These prices are only a guideline, please contact Avenue Care Services - Fife to find out the exact price for your requirements.

Contact Avenue Care Services - Fife to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Contact Avenue Care Services - Fife to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Nikki Harvey (Operations Manager)

Avenue Care Services - Fife Reviews (15)

9.7

Avenue Care Services - Fife has a Review Score of 9.7 (9.720) out of 10, based on 14 reviews in the last 2 years.
Over all time Avenue Care Services - Fife has 15 reviews.

Overall Experience
  • 10
  • 4
  • 0
  • 1
  • 0
Date Published
  • 15
  • 6
  • 14
  • 14
  • 1
Reviewer Connection to Avenue Care Services - Fife
  • 5
  • 4
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 15, showing 1-15
Review from Debbie S (Daughter of Client) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is simply a huge thank you for the care being shown to my mum at a really difficult time. One person I would like to single out and mention is Sharon. In my mum's words "she's my favourite". Nothing is too much trouble whether it be showering her or chatting with her. My mum is in hospital at the
moment and Sharon took time out of her day (her day off) to ask after her. She's an angel and we are grateful for everything she does. Julie is also my go to if I have any questions (mum returning from hospital etc) and has been very reassuring. Thank you doesn't get said enough and I just wanted to let you know we appreciate everything you do. Many thanks. Debbie x
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Review from H G (Client) published on 26 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very reliable service and very easy to connect with both carers that do personal care and office staff. They have been a lifeline to normality, which is very hard to accomplish, especially with our family circumstances. All staff are amazing and treat me with dignity, but also cheer me up when I'm down
or unwell. Speaking of being unwell, I was recently hospitalized and I don't remember much, but I do remember hearing genuine concern and worry from my carers and I know they have asked after me...I wish could get my care in hospital 5* amazing threw and threw
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Review from Lynn B (Daughter of Client) published on 27 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Care package been in place for just over a week now, and although there have been several different carers, each and every one of them have been very kind and courteous to mum, treating her with the utmost respect.
We are very happy with the level of care provided.
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Review from Margaret G (Daughter-in-law of Client) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we cannot praise the service enough for the care and attention given to our mother .
Our fears and concerns were always listened to and our mother given fantastic care and support during her dementia journey
Thank you
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Review from B C (Wife of Client) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have a great rapport with Avenue staff and carers. The carers provide a great service in dealing with my husband's needs and allow me to deal with other things. The carers give me respect and are always on time are extremely supportive. They are reliable, trustworthy and friendly and are like members
of my family. If there are any issues I can mention this to the carers or by phoning the office and it will be dealt with. The staff are friendly and helpful.My husband is treated with dignity and respect at all times and would recommend Avenue to friends and family.
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Review from Grant C (Client) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have received great care from Avenue Care Services. Carers have met my needs and requirements with compassion and professionalism. The carers I get are friendly and supportive to me and my family they carry out all tasks and are professional and passionate in there job and would certainly recommend
to anyone who needs help. I am emailed weekly stating times of my visits and who will be the attending carer. If I have any issues I can phone up the office and speak to a member of staff who are interested in what I have to say and are friendly and approachable and understanding. I am treated with dignity and respect by all members of staff and carers which is like a member of the family.
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Review from K C (Sister of Client) published on 28 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot fault at all above and beyond for the care off my brother and nothing is a problem.
All staff are caring and considerate take into account the needs off each individuals which is much appreciated
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Review from Sharon W (Niece of Client) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've seen a great improvement in communication with Avenue Care. Listening and being supportive in an ever changing landscape of needs. In recent times I've had to adjust care needs and they've helped me with this journey. I feel like I can speak with them straightaway (even out of hours) with no fuss
or hassle and they take the time to listen to me. My aunt tells me she likes the carers and is comfortable with their help. We appreciate their support. Thank you.
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Review from Robert H (Client) published on 21 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Hello. I was asked to do this review by a member of Avenue staff.
I find that the staff that visit me are professional, helpful and do what is required of them to do in the client contract which is re-done every 6 months as far as I know.
The staff that visit me are very professional, cheerful,
funny (at times) and helpful within the bounds of the service plan.
The times that they come at are mostly on time except for temporary changes due to staffing issues of which they mostly inform me of if they can.
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Review from S C (Client) published on 15 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been a client of Avenue for over eleven years. The carers have always arrived in a timely manner and have been respectful as they have assisted me. The management/ office team have also been very supportive when I have felt that I needed to turn to them.
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Review from Charlene A (Next of Kin) published on 12 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
She is however, very happy with the care she gets from her carers. I couldn't answer about management as I dont know who is who
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Review from K D (Client) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a client of Avenue's Service for a number of years. Their carers attend to my specific needs to help me get dressed in the mornings. I have impaired use of my left arm and significant neuro pain which adversely affects my ability to put my clothes and medical support items on in the morning.
The carers are all very good and listen to my advice and how my condition presents each morning. The scheduling is responsive any changes I need. My concern is ensuring that carers are paid sufficiently with the challenges the Service faces. However, I believe this is a Council issue.
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Review from Allison M (Daughter of Client) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved out of a nursing home and into sheltered housing. I was very anxious about the carers as I had never heard of the company before. It took a while for the carers and my mum to get to know each other and build a relationship due to Mum having no speech. I have to say that the care they provided
my mum was really good. Mum appeared happy and they made her laugh. I built a good relationship with them to, I knew I could trust them to do a good job.
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Review from Jennifer T (Daughter of Client) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Avenue Care, covering Rosyth, helped my Dad so much with daily visits twice a day. They were always very reliable and always communicated if an unavoidable delay was happening. My Dad required help with daily washing, and this could have been a difficult experience for him as he was a very
proud man, but the Avenue Care staff treated him with professionalism and compassion, allowing him to retain his sense of humour and more importantly his dignity.
As a family we cannot thank each and everyone one of them enough for their care of our lovely Dad Mike.
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Review from Harry F (Son of Client) published on 19 April 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
Since Avenue gained the contract for caring for my mother they have breached the agreed care agreement which was it had to be a female only on her dialysis days which is Tuesday, Thursday and Saturday. This is due to her needing to have a shower in the morning before going. On Saturday 8th the carer
was a female but was very late so had not had time for a shower. She has not managed to get showered since Thursday 6th April. She does not have a problem with the carers but will not accept a male helping her have a shower. The rating for care is only due to not being able to have a shower. She is happy with the staff.
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Current Review Score: 9.7 (9.720)

Overview of Review Score

The Review Score of 9.7 (9.720) out of 10 for Avenue Care Services - Fife is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.870 for Avenue Care Services - Fife is calculated as follows: ( (69 Excellents x 5) + (7 Goods x 4) + (1 Poors x 2) ) ÷ 77 Ratings = 4.87
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Avenue Care Services - Fife is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 4.85
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 3 May 2024
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Avenue Care Services - Fife

What Type of Services does Avenue Care Services - Fife offer?

Avenue Care Services - Fife offers Home Care.

How many Carers does Avenue Care Services - Fife employ?

Avenue Care Services - Fife employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Avenue Care Services - Fife to verify any information. View our terms and conditions. Avenue Care Services - Fife has an Enhanced Service - more info.