Audley Care Nightingale

Audley Nightingale Place, 3 Nightingale Lane, Clapham Common, London SW4 9AH
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9.9 26 Reviews
  • Audley Care Nightingale, London
Audley Care Nightingale (office based in Clapham), provides care to owners in the village and those living within the community within close proximity to Clapham Common, ensuring the promptest response possible.

Audley Care Nightingale believes in honesty, integrity and pride in what they do and respect for those they do it for. Audley has a deep responsibility for the quality of individual lives and for people's basic rights as human beings. It's a responsibility they bear with great pride, and it's a privilege to do so. Best of all, you always remain in control.

What matters is that the home care services you receive are the best fit for your lifestyle and specific to your home – no matter how much or how little you require. Audley does not have pre-packaged care programmes; you choose the services you want and you only pay for what you use. No job is too small. They are on-call every minute of every day.

Call and they'll email or post you the information that you want.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Adult Home Care (18+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £30 – £37

Fees are dependent on services required, these can be discussed in more details at point of enquiry

These prices are only a guideline, please contact Audley Care Nightingale to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Malaya Serafica (Branch Manager)

Admission Criteria

  • No restrication at present.

Audley Care Nightingale Reviews (26)

Total of 26, showing 21-26
9.9

Audley Care Nightingale has a Review Score of 9.9 (9.892) out of 10, based on 21 reviews in the last 2 years. Over all time Audley Care Nightingale has 26 reviews.

Overall Experience

  • 23
  • 3
  • 0
  • 0
  • 0

Date Published

26
3
9
21
5

Review from Charlie W (Daughter of Client) published on 23 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having previously tried and been let down by three different agencies, I can safely say that Audley Care are fantastic. The team (management and carers alike) are incredibly efficient, diligent and extremely nice. I'm kept informed all the way along and feel fully confident that Mum is in the best hands
and that I also am being supported. I'm so grateful and recommend them to everyone.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A B (Client) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my apartment and the village is friendly and clean. Very good swimming pool.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David M (Client) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am reviewing the supply of apartment cleaning by the care department at Audley Nightingale Lane, Clapham. It is 'bespoke' and very good. It is thoughtful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J B (Client) published on 17 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent, attentive care with well organised management and pleasant disposition.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J B (Client) published on 17 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This young woman cleans my small apartment once a week. She works very well, always very courteous and good humoured. It's a pleasure to have her in my home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joy W (Client) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and helpful and pleased to help. Management professional and always checks on me.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Audley Care Nightingale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Audley Care Nightingale is calculated as follows: ( (107 Excellents x 5) + (13 Goods x 4) ) ÷ 120 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Audley Care Nightingale is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (4)

Meet the Team (1)

Malaya

Malaya Serafica

Job Title: Care Branch Manager

Joined: 2021

Over 13 years in the Care Industry, QCF Level 7 Postgraduate in Health and Social Care Management and a Nursing Degree.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Audley Care Nightingale to verify any information. View our terms and conditions. Audley Care Nightingale has an Enhanced Service - more info.