Alina Homecare Bristol South

Suites 1-2, Kingswood House, South Road, Kingswood, Bristol BS15 8JF
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9.2 40 Reviews
  • Alina Homecare Bristol South, Bristol
Alina Homecare Bristol South offers a wide range of high quality care services provided in people's own homes. The time spent with each client varies on their needs and requirements; for some, it's as little as half an hour per day to help them get up and ready for the day, for others it's several times each day to prepare meals and help them to take their medication.

Alina Homecare Bristol South covers the following locations and surrounding areas: Brislington, East Bristol, Hanham, Kingswood, Knowle, Longwell Green, South Bristol, Stockwood, Warmley & Whitchurch.

Every person likes things done in different ways and Alina Homecare spends time with each client and their family to get to know them so they can provide a personalised service.

Alina Homecare also offers a 24/7 live-in service where carers live with clients to tend to their needs and be a companion. Carers are matched closely to the client's personality to ensure they enjoy each other's company.

Alina Homecare provides thorough training for all its care and support staff who undertake a minimum number of training hours followed by direct support from experienced staff to ensure they have the knowledge and skills to provide the high quality service Alina demands.
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Care Provided by Alina Homecare Bristol South

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We pride ourselves on providing excellent quality Home Care at competitive prices.
The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
Your home. Your care. Your choice.

Good to Know

Group/Owner

Person in charge

  • Amelia Wells (Branch Manager)

Alina Homecare Bristol South Reviews (40)

9.2

Alina Homecare Bristol South has a Review Score of 9.2 (9.188) out of 10, based on 6 reviews in the last 2 years.
Over all time Alina Homecare Bristol South has 40 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Alina Homecare Bristol South
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Total of 40, showing 21-40
Review from A W (Client) published on 17 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic service. Everyone I have had contact with is professional/polite and punctual. They are all brilliant and nothing is too much trouble. So glad I found this agency.
Reply from Jade Galaszia, Registered Manager at Alina Homecare Bristol South

Thank you for your kind review of Alina Homecare - Bristol South. It is an absolute pleasure to be providing this support for you.

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Review from Elizabeth C (Widow Widower) published on 14 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All our carers had different levels of skills in all areas of caring. My husband was always treated kindly, sympathetically, and with respect. We formed close relationships through trust and communication.
Reply from Jade Galaszia, Registered Manager at Alina Homecare Bristol South

We are so grateful to you for taking the time to leave your kind words regarding the care for your dear husband. We were honoured to provide this care for him and we will pass on this wonderful feedback to our staff team who we are very proud of.

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Review from Marion P (Wife of Client) published on 6 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided to my husband is excellent. The carers carry out their task efficiently and with kindness.
Reply from Jade Galaszia, Branch Manager at Alina Homecare Bristol South

Thank you so much for taking the time to leave your kind words and positive feedback regarding the care provided for your husband, we are very proud of our staff team and it's a pleasure to provide this care for him. Thank you again for choosing Alina.

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Review from Jillian E (Niece of Client) published on 28 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Compassionate and thoughtful care. They always show kindness. All the staff I have met are helpful and if they think there might be a problem they telephone me to check. My Aunt, who is in their care, is happy and very well looked after.
Reply from Jade Galaszia, Branch Manager at Alina Homecare Bristol South

Thank you so much for taking the time to leave your wonderfully kind words about our care team who are providing care services for your Aunt, it's an absolute pleasure to provide this care for her and we are so pleased to hear of your positive experience so far. We will proudly share this with the whole team. Thank you for entrusting Alina Homecare - Bristol South.

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Review from Ali (Daughter of Client) published on 2 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a wonderful team of carers. We couldn’t have asked for anyone nicer to look after our mum in her last couple of months. Mum felt at complete ease, related to them all really well and we felt at ease knowing she was in great hands. Thank you to all at Alina Care. You really did make a difference
to her life.
Reply from Jade Galaszia, Branch Manager at Alina Homecare Bristol South

Thank you so much for your amazing review, Mum was an absolute pleasure to care for and she truly touched all of our hearts. We can't thank you enough for your kind words and we are so proud of our care team for providing this care for Mum and making a difference.

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Review from E F (Wife of Client) published on 27 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very satisfied with the personal care my husband received and also impressed by the sympathetic approach he received from the carers.
Reply from Jade Galaszia, Branch Manager at Alina Homecare Bristol South

Thank you so much for taking the time to leave your kind words regarding the care for your wonderful husband. It was a pleasure providing this care for him and we are so grateful to be able to pass on this lovely feedback to our staff team who we are very proud of.

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Review from Helen P (Daughter of Client) published on 19 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the first time my mum has used a care agency and I am so glad I picked Alina. I have had to change some of the times around or add times in at the last minute and the girls in the office are brilliant at accommodating this. My mum says all the carers are very kind, patient and caring. The girls
are always on time. The whole Alina team are very hardworking and I would highly recommend Alina to anyone looking for a good care agency.
Reply from Jade Galaszia, Branch Manager at Alina Homecare Bristol South

Thank you so much for taking the time to leave your kind words and positive feedback regarding the care provided for your mum, we are very proud of our staff team and it's a pleasure to provide this care for mum. Thank you again for choosing Alina.

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Review from Sharon E (Daughter-in-law of Client) published on 7 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers who looked after my mother in law in her last few days were amazing, well trained and nothing was too much trouble for them and really helped us in our time of need. Highly professional and trained well for all care needs. The office staff were also great when asking any questions we
needed to at the time. From the first assessment which went smoothly to having the care in place within days. Big thank you to all the staff and management.
Reply from Jade Galaszia, Branch Manager at Alina Homecare Bristol South

Thank you so much for your positive feedback on your Mother-in-Law's experience with Alina Homecare, it was a privilege to support you all as a family and to support her in her time of need - we will pass this feedback onto the staff team who will be very proud, as are we of them. Thank you again.

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Review from Jane D (Daughter of Client) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent communication, flexibility and staff. This company has been a major support for my mum and a relief to our family. They have delivered all that was agreed in the original meeting and are always there via email or telephone to assist and answer anything we may need.
Reply from Jade Galaszia, Branch Manager at Alina Homecare Bristol South

Thank you for your kind review of Alina Homecare - Bristol South. It is an absolute pleasure to be providing this support for Mum and we are pleased that this gives you reassurance for her and for your family.

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Review from Helen P (Daughter of Client) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Alina Homecare Bristol South highly enough. The manager and her team have been caring for my parents for the last 9 months. Through the most difficult times of COVID and the changing needs of my parents, they have been patient, caring and kind. The manager and her team communicate
clearly and are proactive in reaching out to the family with suggestions and solutions. We have worked together to care for my parents. I don't know what we would have done without them.
Reply from Jade Galaszia, Branch Manager at Alina Homecare Bristol South

Thank you so much for your amazing review of Alina Homecare - Bristol South. We are so proud of our care team and it has been an absolute pleasure to support Mum and Dad, and also to be guided by your family to make their care the best it can be. We will pass this on to the team and are so grateful for your feedback.

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Review from R W (Client) assisted by family/friend published on 28 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service from each carer. Exceptional standard from everyone. Everyone has been easy to get on with, accommodating and nothing was too much trouble for them. Would love to keep on, however, unfortunately, due to the cost of service, we have to find another provider.
Reply from Jade Galaszia, Branch Manager at Alina Homecare Bristol South

Thank you so much for your lovely review, it has been an absolute pleasure to support you and your family, and your care team really enjoyed seeing you all each day. We wish you all the best for the future.

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Review from Joan L (Daughter of Client) published on 21 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother gets on well with the carers who visit her and I have been able to request various tasks to be undertaken on a specific day by ringing the office beforehand as my mother is hard of hearing and does not communicate well by telephone.
Reply from Jade Galaszia, Branch Manager at Alina Homecare Bristol South

Thank you so much for taking the time to leave us a review, we are so grateful for your feedback and very glad you are happy with the care provided to your mother.

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Review from Sheila H (Daughter of Client) published on 14 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to thank the manager and all the care staff, for all the help and care you have given to our mother and the rest of the family.
My mother became a client back in November 2019, in April 2020 my mother’s health declined, and her care needs changed, Alina Homecare accommodated and supported
the family immediately.
However in December 2020 her health declined yet again, and Alina Homecare were there to supply additional care, and the extra care she needed. My mother looks forward to seeing her carers every day, she has 3 visits, and she loves them.
On behalf of the family thank you, especially in these testing times.
Reply from Jade Galaszia, Branch Manager at Alina Homecare Bristol South

Thank you so much for your amazing words Sheila, the girls absolutely love coming to see Mum and we're over the moon with your kind feedback. Thank you again and for being so supportive and trusting us with Mum's care.

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Review from Jan P (Daughter of Client) published on 11 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Alina has been coming to help my dad for several months now and I can honestly say that they are true angels. Nothing to too much trouble and they are constantly checking if there is anything else they can do for Dad. They persist with his showers although we know he has a stubborn streak. The ladies
in the office are so helpful and always on the end of the phone. Well done to everyone.
Reply from Jade Galaszia, Branch Manager at Alina Homecare Bristol South

Thank you for your really positive words and compliments, Jan. Dad is an absolute joy to support and we are very pleased that you are happy with the care provided to him.

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Review from Rupa R (Daughter of Client) published on 5 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I needed care for my mum on the weekends. I contacted Alina and within a couple of weeks, they had assessed my mum and care was in place. The carers are absolutely lovely. They take time with mum and don't rush her. They are caring and kind.
Reply from Jade Galaszia, Branch Manager at Alina Homecare Bristol South

Thank you so much for taking the time to leave your kind words and positive feedback regarding the care provided for your mum, we are very proud of our staff team and it's a pleasure to provide this care for mum.

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Review from J C (Client) published on 24 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Such a relief to get the help and support I needed to remain living independently at home. I'm very happy with the care given by all the women employed by Alina Homecare. They are always courteous and kind and what is really important they always listen to what you are saying and always check if there
is anything else they can do for you before they leave.
Reply from Jade Galaszia, Branch Manager at Alina Homecare Bristol South

Thank you for taking the time to leave your positive words and compliments. We are so pleased you are happy with the care provided to you and how it's supporting you to remain independent at home, and we are very proud of our wonderful staff team.

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Review from Clive M (Client) published on 9 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with all the staff even the office. Always on time, nothing is too much trouble. Always happy, can not praise this provider enough. A very carefully well-chosen group of ladies. I would recommend this company without a second thought.
Reply from Jade Galaszia, Branch Manager at Alina Homecare Bristol South

Thank you for your positive words and compliments. We are very glad you are happy with the care provided to you and we are very proud of our wonderful staff team.

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Review from Jackie B (Daughter of Client) published on 19 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alina came into my Dad's life towards the end of July and thank goodness they did. They have truly been brilliant. The staff visit Dad twice a day, every day and they make sure he takes his tablets and has plenty to drink and eat. They do light duties around the house and throughout everything, the
staff are friendly, chatty, and cheerful. In fact, they help me as well as Dad because I know that Dad is in safe hands and well cared for when I am not with him. They keep me informed at all times and even the office staff and management of the local office are lovely and I have absolute faith in them.
Reply from Jade Galaszia, Branch Manager at Alina Homecare Bristol South

Thank you so much for taking the time to leave your positive words and compliments regarding the care provided for your dad, we are very proud of our staff team and it's a pleasure to provide this care for dad. It really means a lot to our carers that we can pass on this wonderful feedback.

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Review from Veronica H (Daughter of Client) published on 1 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alina have been caring for my Mum for the past three months and we are very happy with the service provided. In the morning she is given a wash and breakfast and a lunchbox is made for her to have at lunchtime. They ensure her medication is taken and her water jug is topped up. In the evening a hot
meal is prepared and they ensure she has taken her meds and is comfortable and happy before they leave. They left a little gift on one visit of some homemade cakes and cookies for her to have with her tea which was such a lovely touch. We recommended them to a friend who now also uses them.
Reply from Jade Galaszia, Branch Manager at Alina Homecare Bristol South

Thank you so much for taking the time to leave your kind words regarding the care for your wonderful mum. It was a pleasure providing this care for her and we are so grateful to be able to pass on this lovely feedback to our staff team who we are very proud of.

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Review from Isabel B (Daughter of Client) published on 21 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Alina Homecare has been visiting my mum since January 2020, 3-times a day at weekends and twice on weekdays. They provide personal care, medication requirement, as well as light household duties and providing Mum lunch and supper. I have found all the staff I have met to be efficient, friendly and caring
and would recommend their services to others in similar situations. Very happy with the care they provide my mother.
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Current Review Score: 9.2 (9.188)

Overview of Review Score

The Review Score of 9.2 (9.188) out of 10 for Alina Homecare Bristol South is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.588 for Alina Homecare Bristol South is calculated as follows: ( (22 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 34 Ratings = 4.588
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Bristol South is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Sep 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (1)

Amelia

Amelia

Job Title: Branch Manager

Amelia understands the importance of having compassionate, knowledgeable & trained staff. Her & her Team are extremely dedicated to enabling clients to be as independent as possible in their own homes; each person strives to deliver the very highest standard of personalised care for their clients.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Bristol South to verify any information. View our terms and conditions. Alina Homecare Bristol South has an Enhanced Service - more info.