What Type of Services does Caremark Peterborough offer?

Caremark Peterborough offers Home Care.

How many Carers does Caremark Peterborough employ?

Caremark Peterborough employs 15 carers.

Caremark Peterborough, Suite 11, Olympus House, Staniland Way, Peterborough, Cambridgeshire PE4 6NA

Review from Keith B (Client) published on 3 June 2025
Submitted via Website • Report

Overall Experience

I have a variety of needs. The careworkers help me as much as possible. I do not always know who will come, but whoever it is they always have time to smile and joke, whilst helping me. I try, and manage, to get help before I am collected for a visit to the hospital. The care manager arranges a carer

in my home when I return after a few days.

Reply from Pushpa Gunasekara, Care Manager at Caremark Peterborough

We're really pleased to hear that our care team is supporting you well and that their warmth and sense of humour bring comfort alongside care. While we understand the importance of continuity, we're glad that you've felt reassured by the approachability and professionalism of every team member who visits.We also appreciate your proactive efforts around hospital appointments and are committed to continuing our coordination so that you feel supported before and after every visit. Your care manager will ensure plans are in place for your return home, and our team will remain flexible and responsive to any changes in your needs.

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Review from Shirley W (Daughter of Client) published on 28 May 2025
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Overall Experience

Mum has been looked after by caremark for quite a long time. She was eventually on 4 visits per day and each visit was well looked after. She started to have falls and each time the carer contacted me immediately, and waited with mum until I arrived or until help came. The carer reassured mum that everything

was going to be OK which was a great comfort.
It was a difficult decision for me to arrange for mum to go to a carehome but she has become bedbound. Caremark offered different ways they could help her to try and keep her at home for which I was extremely grateful.

Reply from Tina Moore, Care Manager at Caremark Peterborough

Thank you for taking the time to share your heartfelt message about the care your mum received from our team at Caremark. It has been our absolute privilege to support her, and we are deeply appreciative of your kind words regarding the dedication and compassion of our carers.

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Review from N A (Son of Client) published on 19 May 2025
Submitted via Website • Report

Overall Experience

The care staff are always on time and respectful towards my mum who has Parkinson's & mixed dementia. They give her the time to sort herself out without rushing her.

Reply from Pushpa Gunasekara, Care Manager at Caremark Peterborough

I sincerely appreciate you taking the time to share your valuable feedback. It's always insightful to hear your perspective, and your input is instrumental in ensuring we continue to improve and refine our services.Your comments have been noted, and we truly value your trust and engagement. Thank you again for your time and for sharing your insights.

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Review from Jeremy S (Husband of Client) published on 13 May 2025
Submitted via Website • Report

Overall Experience

Very polite discreet and professional making my wife feel at ease from day 1
Good all round level of care allways on time and asking if there is anything else they can help with my wife says some carer's seem more experienced

Reply from Pushpa Gunasekara, Managing Director at Caremark Peterborough

Thank you for your kind words. We're pleased to hear that our carers have made your wife feel comfortable from day one with their professionalism and attentiveness. We value consistency and experience across the team and will continue working to maintain the high level of care you appreciate. Please let us know if there's anything more we can do to support you both.

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Review from Josephine B (Client) published on 13 May 2025
Submitted via Website • Report

Overall Experience

The girls do a superb job in spite of having so many clients to attend to.
They are friendly and have time to talk whilst they are working.
If problems arise with maybe cars not starting or such like I have been able to inform Caremark and they try to amend the situation as soon as possible.
If I

have an appointment to attend at the hospital they will make sure I am seen in time for leaving,
Very satisfied with all care.

Reply from Pushpa Gunasekara, Managing Director at Caremark Peterborough

Thank you for your kind feedback. We are delighted to hear that you are satisfied with the care you receive and that our team continues to provide friendly, attentive support despite their busy schedules. We appreciate your recognition of their dedication and commitment to ensuring your needs are met.Your comments about our responsiveness to unexpected issues, such as transport difficulties, are valuable, and we are pleased that our efforts to resolve situations promptly have been helpful. Additionally, knowing that our team supports you in attending important appointments reinforces our commitment to providing reliable and person-centered care.We will ensure your positive feedback is shared with the carers, as it means a great deal to them. Thank you for taking the time to acknowledge their hard work and the service provided. If there is anything more we can do to enhance your experience, please do not hesitate to let us know.

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Review from Paul G (Client) published on 8 April 2025
Submitted via Website • Report

Overall Experience

i have had caremark for a few years my carers are good but room for more inprovement on things with staff understanding emotions and needs we have had our peterborough hidden disabilities group the caremark staff very helpfull at events etc

Reply from Tina Moore, Care Manager at Caremark Peterborough

Thank you for sharing your thoughts and experiences with Caremark. We truly appreciate your ongoing trust in our services over the years. It's wonderful to hear that our carers have been a positive presence in your life and that our team has supported the Peterborough Hidden Disabilities Group at events.We value your feedback regarding staff understanding emotions and individual needs. At Caremark, we are dedicated to continuous improvement, and we recognize that emotional intelligence and person-centered care are essential in providing the highest quality support. We are actively working on enhancing staff training to deepen their understanding of emotional well-being, communication, and tailored support for individuals with diverse needs.Thank you again for being part of our Caremark community-we are honored to support you and will continue striving to meet your expectations.

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Review from Shaun C (Client) published on 21 November 2023
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Overall Experience

Wonderful staff, great experience.

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Review from P G (Client) assisted by family/friend published on 21 November 2023
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Overall Experience

My carer's good, but room for improvement with staff understanding emotions and needs. We have our Peterborough/Hidden Disabilities group. The Caremark staff are very helpful.

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Review from Anthony C (Friend of Client) published on 21 November 2023
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Overall Experience

Attending the hidden disabilities social group, it has been run very well so far, with staff welcoming. A good variation and continuing the group with Caremark is very much appreciated.

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Review from J A (Daughter of Client) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience

Poor communication. Little contact with the agency even though they said they would visit weekly. Say they will visit and don't turn up or let us know they cannot attend. Said they would do a handover each time the live-in carer changes over, never happens. They don't always let us know who will replace

the current carer or when. The carer usually tells us. Very poor considering the costs involved. It makes the family question what they are doing. Very little support.

Reply from Tina Moore, Care Manager at Caremark Peterborough

Thank you for leaving a review and for making us aware of concerns that you have, we apologise that you have been unsatisfied with the service you have received and will contact you directly to discuss this further in order to ensure your satisfaction going forward.

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Review from Winifred H (Client) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience

From the very first evening, I knew I liked my new carers! They were different and yet I felt I'd known them forever. I don't like going to bed at 7 pm (ish!) but appreciate it is necessary. My carers are always very helpful and we often have a giggle together or even a proper laugh, yet not a minute

is wasted because the teams of two work so well together. Nor have I ever heard an angry word spoken. They both know what to do and get on and do it. So thanks to all of you. I didn't mention mornings but all I've said applies to all times. My thanks to all of you, I should perhaps have said.

Reply from Tina Moore, Care Manager at Caremark Peterborough

Thank you so much for your kind words, they mean a lot to us.

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Review from Micheal S (Husband of Client) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience

Caremark has been attending to my wife after a hip operation in 2022 and has given excellent service. The staff are polite, friendly and caring. They are efficient and respectful in attending to personal needs and carrying out their duties in a professional manner. We would not hesitate to recommend

this company to anyone else.

Reply from Sharon Omorogbe, Care Manager at Caremark Peterborough

It is a pleasure to work with such lovely clients. We thank you for your comment, we are honoured to know that we have made a difference to you. Thank you from us all at Caremark Peterborough.

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Review from M K (Son of Client) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience

Kind, informative and friendly. Prompt in addressing needs and providing all relevant information.

Reply from Sharon Omorogbe, Care Manager at Caremark Peterborough

It was an absolute pleasure being able to care for your father in the last stages of his life. He was a gentleman. We were all always made to feel like part of the family and this made our job of providing a high level of care very easy.
Thank you for your kind words, from all the Angels, as your father called us at Caremark Peterborough.

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Review from Anthony S (Son of Client) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience

Care team are friendly and communicate well with Mum. They show dignity and listen to Mum's needs. Any challenges raised they are happy to talk about as they have experience. They can reach emergency services quickly when needed.

Reply from Sharon Omorogbe, Care Manager at Caremark Peterborough

It was a pleasure to serve your Mum. Thank you very much for the lovely comment.

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Review from J P (Wife of Client) published on 6 October 2022
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Overall Experience

The carers who come to look after my husband try to meet all our needs. They have built a relationship with him which is respectful and friendly and shows genuine care for him as a person. They are reliable and efficient and treat my home with respect.

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Review from Paul S (Son of Client) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience

Had used Caremark since March 2022 after Dad was diagnosed with bowel cancer, he was a very private person who would not let anyone do anything private for him. After a couple of months, he gained the trust of all the Caremark team and would just do as they asked with no pressure. They were all very

dignified to the end and have called to check up on the family. Very impressed by the whole team.

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Review from Dean B (Client) published on 8 April 2021
Submitted via Website • Report

Overall Experience

Caremark have been assisting myself to remain independent by assisting me with preparing meals and cooking. Caremark are very understanding and supportive of my care needs. I would recommend Caremark to anyone needing care.

Reply from Maxine Appleyard, Care Manager at Caremark Peterborough

Thank you for your kind review. We are glad you are happy with the service you receive from our staff.

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Review from Liz H (Daughter of Client) published on 5 April 2021
Submitted via Website • Report

Overall Experience

I invited Caremark (Peterborough) to visit my mother who lived with us in September so we could discuss their suitability to meet mum's care needs. Mum had recently had a diagnosis of cancer secondaries in her bone and we wanted an agency that could care for mum as her illness progressed, to provide

end of life care. With my prior working background as a District Nursing Sister and Health Visitor, I had very high expectations of the care I wanted for my mother. Caremark (Peterborough) were excellent from the day I met them for interview, to the day mum died. All the team were professional, caring, respectful, punctual and excellent communicators. The standard of care delivered including care plans, record keeping, delivery of medication, personal care, management of equipment and liaison with other agencies was at all times of an excellent standard. I would have been very happy to have had them as part of my nursing team.
Most importantly mum loved them and died with dignity in her own home.

Reply from Maxine Appleyard, Care Manager at Caremark Peterborough

Hi,
Thank you for your lovely review.
It was a pleasure to look after your mum, she was an amazing lady and we have very fond memories shared with her.

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