GoodOaks Homecare - Aylesbury

At a very difficult time, Good Oaks have provided significant help and care for my mother. In particular by explaining in detail the process ahead. Throughout a busy Christmas period, myself and my siblings have been comforted knowing Mum is being looked after when we're not around. Another comfort to us all is that Mum is happy with her carers and tells us all how helpful they are. This is very reassuring.

We have been using Good Oaks now for over 18 months and all carers are of a very high standard. We had a new carer today on her first visit, unsupervised and her attention to detail was exceptional and will be a credit to Good Oaks.

A good flexible and responsive service. Staff are well trained polite and when needed offer helpful practical advice. I would recommend them to anyone seeking help with daily tasks that are difficult to do unaided.

Would like to congratulate the manager and all her wonderful staff for having such an amazing company and her work ethos is second to none. They were actually recommended to me by one of their competitors that I was using and I'm so happy that I made the change. My mother isn't one of the easiest people to get on and that's saying it nicely but their care staff all take it in their stride and nothing is a problem. I would like to thank you all for making my life a bit less stressful knowing that she is been looked after so professionally. I would highly recommend Good Oaks.

All the carers we have had have been efficient and very friendly. They nearly always ask if there is anything else they can do for us. They usually arrive at about the same time each morning, unless of course the traffic is heavy or they have had a flat tyre!

This agency comes highly recommended - the team at Good Oaks Aylesbury has responded to all our queries immediately and provided a safe and caring home care to my father. The care team have been wonderful and we have got to know them; they really care and want to do whatever they can to assist - I would especially like to mention the certain staff who have a very caring attitude and have been wonderful. All the carers we have had have been lovely and also attentive. The manager leads a great team and the carers are always polite and eager to help with anything they can. We will continue to use Good Oaks and would recommend them to anyone needing care at home.

Overall good service. My concern is when we have three hours of respite on Tuesday and Thursday. The carers arrive late and ask to leave early for personal reasons. We don't always go out, we sit in our garden. This is our time to chill but when carers are booked 12 to 3 and arrive 12.15 pm and leave at 2.30-2.40 pm that's not fair on us. They are paid for three hours but only doing two and a half. As I say our time is 12-3, and sometimes we plan things to do but if the carer has to leave, we have to cut short what we are doing. This is not all carers, but just a few!