GoodOaks Homecare - Aylesbury

Mum's care needs rapidly declined in June 26. We were introduced to GoodOaks. From introduction to implementing the care plan the professionalism, efficiency, kindness and attention to detail was second to non and continues to stay that way. Mum has met most if not all of the team and they are all amazingly wonderful kind, caring, patient happy staff that absolutely love their jobs which says a lot for the management and company. Mum likes each and everyone of the staff and feels safe and well catered for. I'm now sleeping through the night for the first time in years. This company has made such a positive difference to our lives and i can now go to work worry free knowing my precious mum is happy and genuinely cared for. After looking after mum myself for the best part of 10 years until her needs became such it required 2 people per visit and hoist assisted, it was initially hard to let go and fully trust things would be ok but they absolutely are and we cant imagine life without them.

I was already aware of the great work GoodOaks Homecare Aylesbury had provided to others in the past. So, I had no hesitation in contacting GoodOaks when I needed urgent care for my partner towards the end of her life. From my initial phone call, I could tell immediately this was the company I needed. The entire team were professional and caring and understood my needs, and the areas I needed specialist support and guidance. My partner was supported day and night by the GoodOaks team and they liaised with palliative nurses every step of the way. Always on time, always professional, and always providing care in the most compassionate respectful ways imaginable. As our needs increased, so too did the support from the GoodOaks management team. I can highly recommend every member of the team.

Following a period of I'll health, we quickly needed care for my Dad. The team at GoodOaks responded to our continually changing needs and were unflappable despite many rota changes at our end. My parents are comfortable with the carers and so happy with the support being given.

Well done Goodoaks.

Good Oaks were very helpful when organising 5 days live in cover for my father while the rest of the family were away. They came for a thorough meeting first then again a few days prior to our getaway with the carer to meet dad and finalise things. We enjoyed our respite and dad enjoyed the experience too.

Amazing agency.Set up a care plan very quickly.Care staff and office staff are all very responsive and caring.Care staff arrived on time and my Aunt loved them all,they supported her to be as independent as possible and kept us informed of any difficulties.

All the carers are very caring, friendly and kind to my husband. Even though he does not talk much due to his condition, they are always talking to him. They also ask how I am and are coping. Thank you GoodOaks Homcare. I would recommend your agency to everyone.

All 3 ladies are wonderful with my 97 year mothers care outstanding help and support above and beyond. Thank you from daughter of client.

Our experience has been good. Your staff are very pleasant, eager to help and thorough in what they do. My wife is in late stages of dementia so needs special care, your staff give her the gentle treatment she needs.

Since changing to your company I have found my mothers health a lot better due to the 3 visits a day. All the carers I have met have treated my mother with dignity and made sure she has everything she needs. I now feel very comfortable knowing my mother is in the best hands possible.

All the staff at GoodOaks have been exceptional in both the care they provide and the positive attitude they bring to the day. We cannot thank them enough for everything they do. Always punctual, well prepared & calm when handling complex care needs.

If anyone is looking for care or help for the elderly I would strongly suggest using this company, I had this company help look after my Dad at home for over 3 years and I can honestly say they were amazing. This company employs people who actually care for the clients they help to look after, they take time to get to know the person and the best way to help them. Sadly my Dad passed away in November and I can't rate them highly enough, efficient office staff professional documentation on each visit through a very easy app you can have on your phone, and regular reviews to make sure all needs are covered. When my Dad first needed additional help we were given a company recommended by the council which were awful I moved to Good Oaks and I never looked back. I knew my Dad was safe well looked after and had careers who got to know him, he looked forward to each and every visit. Every person who came to my house was amazing, too many to name. Thank you to all the staff.

I have found the care I receive all I could hope for. Carers have been supportive and friendly. Everything that was done was explained and I was treated with respect and sensitivity. I was able to build a real relationship with my carers so that I looked forward to our morning chats. All were happy to encourage me and involve me in my own care as much as possible. Moreover, if a problem with my health or personal care arose at an unscheduled time the office staff were very willing to come to my rescue, an excellent service.

Even though I was very poorly again in January which totally set me back I had no doubt that when I got home with the help of the girls, I would be cared for in a way that I would look forward and not back. So thank you all so very much you know who you all are.

Could not wish for kinder people to assist me. Nothing is too much trouble.

In early 2024 my elderly mum suddenly became less mobile, during a hospital admission it became clear that she would require care when returning home and was assessed for this. The local authority selected GoodOaks from their approved list for an initial period, I know I speak for Mum when I say we could not have been more happy with that, and after the initial period she did not hesitate to say she wanted to continue with them which she has. I have been point of contact for Mum, when you do something unfamiliar for the first time it can be scary, but the management team at Aylesbury were really supportive, making sure I understood every step. However what is most important is how my Mum feels about her care, and I have asked her this. She is incredibly happy with the kindness and respect shown and has built a great rapport with each carer, as importantly they know her and treat her as a person not a "job" to get done. I know Mum would wholeheartedly recommend GoodOaks as would I.

Carers are excellent, polite, pleasant and helpful. They show respect to a man of my age (eighty-three) who lives by himself. That respect is reciprocated by telling each other's life stories, face to face rather than over the telephone, to friends and family. A good, flexible and responsive service.

All in all I don’t think we would have got through the past few months without this amazing team and we can’t thank them enough.

GoodOaks Homecare, Aylesbury is well managed and I would highly recommend to anyone seeking care for their loved one.

Carers are excellent, polite, pleasant and helpful. Management has improved of late but still has a little way to go.