GoodOaks Homecare - Aylesbury

Amazing agency.Set up a care plan very quickly.Care staff and office staff are all very responsive and caring.Care staff arrived on time and my Aunt loved them all,they supported her to be as independent as possible and kept us informed of any difficulties.

All the carers are very caring, friendly and kind to my husband. Even though he does not talk much due to his condition, they are always talking to him. They also ask how I am and are coping. Thank you GoodOaks Homcare. I would recommend your agency to everyone.

All 3 ladies are wonderful with my 97 year mothers care outstanding help and support above and beyond. Thank you from daughter of client.

Our experience has been good. Your staff are very pleasant, eager to help and thorough in what they do. My wife is in late stages of dementia so needs special care, your staff give her the gentle treatment she needs.

Since changing to your company I have found my mothers health a lot better due to the 3 visits a day. All the carers I have met have treated my mother with dignity and made sure she has everything she needs. I now feel very comfortable knowing my mother is in the best hands possible.

All the staff at GoodOaks have been exceptional in both the care they provide and the positive attitude they bring to the day. We cannot thank them enough for everything they do. Always punctual, well prepared & calm when handling complex care needs.

If anyone is looking for care or help for the elderly I would strongly suggest using this company, I had this company help look after my Dad at home for over 3 years and I can honestly say they were amazing. This company employs people who actually care for the clients they help to look after, they take time to get to know the person and the best way to help them. Sadly my Dad passed away in November and I can't rate them highly enough, efficient office staff professional documentation on each visit through a very easy app you can have on your phone, and regular reviews to make sure all needs are covered. When my Dad first needed additional help we were given a company recommended by the council which were awful I moved to Good Oaks and I never looked back. I knew my Dad was safe well looked after and had careers who got to know him, he looked forward to each and every visit. Every person who came to my house was amazing, too many to name. Thank you to all the staff.

I have found the care I receive all I could hope for. Carers have been supportive and friendly. Everything that was done was explained and I was treated with respect and sensitivity. I was able to build a real relationship with my carers so that I looked forward to our morning chats. All were happy to encourage me and involve me in my own care as much as possible. Moreover, if a problem with my health or personal care arose at an unscheduled time the office staff were very willing to come to my rescue, an excellent service.

Even though I was very poorly again in January which totally set me back I had no doubt that when I got home with the help of the girls, I would be cared for in a way that I would look forward and not back. So thank you all so very much you know who you all are.

Could not wish for kinder people to assist me. Nothing is too much trouble.

In early 2024 my elderly mum suddenly became less mobile, during a hospital admission it became clear that she would require care when returning home and was assessed for this. The local authority selected GoodOaks from their approved list for an initial period, I know I speak for Mum when I say we could not have been more happy with that, and after the initial period she did not hesitate to say she wanted to continue with them which she has. I have been point of contact for Mum, when you do something unfamiliar for the first time it can be scary, but the management team at Aylesbury were really supportive, making sure I understood every step. However what is most important is how my Mum feels about her care, and I have asked her this. She is incredibly happy with the kindness and respect shown and has built a great rapport with each carer, as importantly they know her and treat her as a person not a "job" to get done. I know Mum would wholeheartedly recommend GoodOaks as would I.

Carers are excellent, polite, pleasant and helpful. They show respect to a man of my age (eighty-three) who lives by himself. That respect is reciprocated by telling each other's life stories, face to face rather than over the telephone, to friends and family. A good, flexible and responsive service.

All in all I don’t think we would have got through the past few months without this amazing team and we can’t thank them enough.

GoodOaks Homecare, Aylesbury is well managed and I would highly recommend to anyone seeking care for their loved one.

Carers are excellent, polite, pleasant and helpful. Management has improved of late but still has a little way to go.

At a very difficult time, Good Oaks have provided significant help and care for my mother. In particular by explaining in detail the process ahead. Throughout a busy Christmas period, myself and my siblings have been comforted knowing Mum is being looked after when we're not around. Another comfort to us all is that Mum is happy with her carers and tells us all how helpful they are. This is very reassuring.

We have been using Good Oaks now for over 18 months and all carers are of a very high standard. We had a new carer today on her first visit, unsupervised and her attention to detail was exceptional and will be a credit to Good Oaks.

A good flexible and responsive service. Staff are well trained polite and when needed offer helpful practical advice. I would recommend them to anyone seeking help with daily tasks that are difficult to do unaided.

Would like to congratulate the manager and all her wonderful staff for having such an amazing company and her work ethos is second to none. They were actually recommended to me by one of their competitors that I was using and I'm so happy that I made the change. My mother isn't one of the easiest people to get on and that's saying it nicely but their care staff all take it in their stride and nothing is a problem. I would like to thank you all for making my life a bit less stressful knowing that she is been looked after so professionally. I would highly recommend Good Oaks.

All the carers we have had have been efficient and very friendly. They nearly always ask if there is anything else they can do for us. They usually arrive at about the same time each morning, unless of course the traffic is heavy or they have had a flat tyre!