GoodOaks Homecare - East Dorset and Salisbury

Arena Business Centre, East Dorset Trading Park, Nimrod Way, Wimborne Minster BH21 7WH
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9.2 23 Reviews
  • GoodOaks Homecare - East Dorset and Salisbury, Wimborne Minster
GoodOaks Homecare - East Dorset and Salisbury provides high-quality home care across Wimborne, Ferndown, Verwood, Ringwood and surrounding areas, and now offers premium services in Salisbury, Amesbury and surrounding areas.

With a focus on providing premium visiting and live-in care to private individuals in their own homes, GoodOaks Homecare services ensures clients are safe, well and happy at home.

Care staff are well trained and supported, so you can be reassured that the people visiting you are confident, competent and able to adapt to your routines and lifestyles.

With the use of technology, GoodOaks Homecare also enables loved-ones to be able to access cloud-based care records, for peace of mind that their family member is safe and well looked after.
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Care Provided by GoodOaks Homecare - East Dorset and Salisbury

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £33.17 – £36.61
  • Weekly Live-in Care Fees: £1395 – £1744

"At GoodOaks, we recognise that every individual has unique preferences and needs. For this reason, all of our care packages are fully tailored to the person receiving them. Whether you require occasional companionship, regular visiting care, or full-time live-in assistance, we will work with you to design a plan that meets your specific needs.
Please contact us to discuss your requirements, and we will be pleased to provide a bespoke quotation."

These prices are only a guideline, please contact GoodOaks Homecare - East Dorset and Salisbury to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Sam Jones (Director)

GoodOaks Homecare - East Dorset and Salisbury Reviews (23)

9.2

GoodOaks Homecare - East Dorset and Salisbury has a Review Score of 9.2 (9.150) out of 10, based on 10 reviews in the last 2 years.
Over all time GoodOaks Homecare - East Dorset and Salisbury has 23 reviews.

Overall Experience
  • 13
  • 7
  • 3
  • 0
  • 0
Date Published
  • 23
  • 4
  • 4
  • 10
  • 13
Reviewer Connection to GoodOaks Homecare - East Dorset and Salisbury
  • 12
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
Total of 23, showing 21-23
Review from R P (Client) published on 21 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carer always on time, if unable for some reason then I am notified. The carer comes with cheerful attitude. Conversation.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P W (Client) published on 16 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service is good, good clean and fast workers.
The downside is the lack of continuity of personnel. My wife's mental health is such that constant change is very difficult to cope with. This makes explaining our requirements all the time very time-consuming and mentally draining.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C T (Wife of Client) published on 21 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer who came to us was a kind, sensible lady with a lot of common sense, a rather rare commodity these days. We have enjoyed her presence and welcomed her help and support.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.2 (9.150)

Overview of Review Score

The Review Score of 9.2 (9.150) out of 10 for GoodOaks Homecare - East Dorset and Salisbury is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.350 for GoodOaks Homecare - East Dorset and Salisbury is calculated as follows: ( (32 Excellents x 5) + (17 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 60 Ratings = 4.35
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GoodOaks Homecare - East Dorset and Salisbury is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

Meet the Team (2)

Adam

Adam Downer

Job Title: Director

My experience in care started when my father became very unwell, and seeing the amazing care he received. I then started working in homecare so I could give others that amazing care. As well as my care experience, I also have an extensive background in business development and management.

Charley

Charley Arnold

Job Title: Head of Care Joined: 2020

Charley joined us in 2020 as a visiting care member of staff, with her impressive work ethic and willingness to go far above and beyond.


Charley supports the staff in the community and has office responsibilities too.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GoodOaks Homecare - East Dorset and Salisbury to verify any information. View our terms and conditions. GoodOaks Homecare - East Dorset and Salisbury has an Enhanced Service - more info.