Eden Ivy Care Ltd

48 Bexley High Street, Bexley DA5 1AH
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9.9 44 Reviews
  • Eden Ivy Care Ltd, Bexley
Eden Ivy Care offers home care services to people in their own homes in Kent, including Bexley, Dartford, Gravesend and the Swanley area. As well as flexible home care and companionship services, the team can also create specialist packages for those with ongoing health issues or disabilities.

Their core values focus on care, compassion, competence, communication, courage and commitment. All staff are fully trained before they begin and undertake further training throughout their careers. Also have Enhanced DBS checks, GPS monitoring and meet CareCERT Guidelines.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £20.50

Prices to be confirmed after an initial assessment with the Registered Manager

These prices are only a guideline, please contact Eden Ivy Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Eden Ivy Care Ltd

Person in charge

  • Mandy Tehara (Operations & Registered Manager)

Eden Ivy Care Ltd Reviews (44)

9.9

Eden Ivy Care Ltd has a Review Score of 9.9 (9.886) out of 10, based on 15 reviews in the last 2 years.
Over all time Eden Ivy Care Ltd has 44 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Eden Ivy Care Ltd
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Total of 44, showing 1-20
Review from R M (Husband of Client) assisted by family/friend published on 26 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Eden Ivy Care provide an excellent care service to my wife. They are kind and very attentive to her needs. They will report any issues, for example, bed sores, if they occur so that they can be treated. Never missing a care session.
Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you for taking the time to share such an excellent review. We truly appreciate your feedback and are delighted our team positively impacted your wife's day during their visit. Caring for her brings us great pleasure, and we will surely share your kind words with our team. Once again, thank you!

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Review from John Q (Son of Client) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Eden Ivy have looked after my father from 2020 until he passed away in April 2025. The carers are exceptional and could not do enough for him. They clearly cared for him as an individual not just another client and when he was having bad days, went far beyond what they were paid to do to make sure
that he was OK. My father really enjoyed seeing the carers and loved having a joke and a laugh with them. I would highly recommend Eden Ivy Bexley.
Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you so much for taking the time to write such a lovely review. It was an absolute pleasure to support your Dad, and he will be greatly missed by the whole team. We will pass your kind comments to the carers and thank you again for your review.

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Review from Laurence B (Client) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been cared for for the past 18 months. In order to maintain care in the mornings, mainly drying after shower and applying relievers and creams. The service of making the bed, fetching and carrying a change of clothes, towels and hanging washing to dry. Preparation of a sandwich for lunch and
a cup of tea before they go. Carers use common sense, offering help in all sorts of ways. Often, a short chat can help if alone all day. Carers are mainly of Indian origin - all so friendly 10/10.
Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you so much for taking time to complete such a lovely review, it is a pleasure to support you. We will pass your kind comments to the Team. Thank you again.

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Review from J G (Client) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care company is a credit to the profession. The carers are invariably smartly dressed, very kind, and competent and friendly. I came to Eden a few years ago when they were caring for my wife, fortunately the company took me on when I needed help. How glad I am for that decision.
Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you so much for taking the time to complete such a lovely review. Our carers take pride in their appearance and we are glad to hear that you feel we have met the high expectations which we strive to achieve not only in this area but also with the support and care you receive. Your kind comments will be passed to the team - thank you.

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Review from Roy D (Son of Client) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Eden Ivy are the first line of support for my brother and I as we both live two hours drive away from our mum. The carers are the daily contact for her insure she can maintain a level of independence and the quality of life she wants.
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Review from Dawn H (Daughter of Client) published on 10 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care provider, and always arrive at the time that's been arranged. They will call to say that mum is running low on milk or bread. I know that mum is well cared for giving me peace of mind. Would recommend 100%
Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you so much for taking the time to complete the review and for the lovely comments which we will pass to the carers. It is great to hear that you feel our communication is good and that you have peace of mind. We strive to provide an exceptional service and your comments will be a great encouragement to the whole team. Thank you again.

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Review from S B (Son of Client) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I initially contacted Eden Ivy after being recommended by a friend for the end of life care of my mother. Her needs were thoroughly assessed by a supervisor and a care plan was put into place promptly. I was initially self funding but when mum was put onto continuing care a refund was promptly forthcoming.
Without exception the carers were polite professional and sensitive to my mums needs and I was kept informed and involved throughout. When mum had a series of unwitnessed falls the carer arranged emergency response contacted me and stayed with her until I arrived. I cannot find fault in the care nor the administration of the business
Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you so much for taking the time to give such a wonderful review, we will pass your kind comments onto our team. It was a pleasure to care for your lovely mum and we are so glad that you felt supported and informed throughout her care. Thank you again, your comments will be a great encouragement to everyone at Eden Ivy Care.

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Review from J B (Wife of Client) published on 28 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Eden Ivy Care carers have been visiting my husband since the end of September after he was discharged from hospital. They are always friendly and kind to him when visiting, which is four times a day. He is bed bound which doesn't make their job easy and they always have a chat with him and are ready
with a smile. I can ask them when I have questions and the girls are happy to talk to me. It is often not an easy job but they are always cheerful.
Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

We appreciate your feedback and want to express our gratitude for your input. Your thoughtful message holds great significance for our team. Thank you for your continued support and trust in the Eden Ivy Care team.

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Review from Andrea P (Daughter of Client) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We first used Eden Ivy after my mum had a fall, fracturing her sacral bone, and required help at home. Eden Ivy was great, and the Manager was super helpful from the outset, liaising with the hospital regarding discharge. They were happy to provide all the help we needed, at very short notice, including
overnight care. All of the carers were great, very friendly, sensitive to my mum's needs and went above and beyond in terms of help provided. We have since used Eden Ivy at various times, often during the winter months when mum was unable to get out so much and I wanted to be assured that she was having company and eating properly. I wouldn't hesitate to recommend them. Many thanks to all the team.
Reply from Mandy Tehara, Registered Manager at Eden Ivy Care Ltd

Thank you so much for your kind words, and I will surely share your compliment with all my lovely ladies! Here at Eden Ivy, we strive to provide the best and greatest service for all our clients. Your mum is lovely, and all the girls love her. We all ensure that our care will always meet and exceed your expectations! Thank you again!

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Review from J S (Husband of Client) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife had carers 3 times a day all the staff who are excellent and made her day when they came and perked her up. Great service.
Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you so much for taking time out of your day to give such a positive review, we really appreciate your comments and we are so pleased that our carers made a difference to your wife's day when they visited. It was an absolute pleasure to care for her and we will pass your kind comments to our team. Thank you again.

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Review from R C (Client) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I and my family have known of and used Eden Ivy for 3 years both for the care needs of my wife in her terminal illness and of late myself during the treatment of my carcinoma and I have only praise for their care. They maintain a very high standard of care and as an ex-nurse, I have at times been extremely
difficult and they have handled my anxiety with understanding and sympathy They have a multi-cultural range of staff from diverse countries and yet they all are bi-lingual before visiting clients on their own, and despite their diversity, the standards of care is consistent I have never heard a cross word spoken by them. They should be applauded for their care. The management is not heavy and has support structures built with an experienced central control manager. to direct help to any t member of the team. who is in difficulties. The teams adjust their work schedules to overcome any difficulties and maintain communication with each other on the progress of their work. Is reassuring to the client that he is in safe hands and that continuity is a constant priority when allocating staff to client which builds a rapport between client/carer and clarifies the client's needs. Value for money is difficult to assess in a caring environment as it depends on what the assessor values are but if it means that the services it gets far exceed the price I pay. Then it is a resounding yes, I have in my time worked and associated with many care agencies and consider Eden Ivy the agency the one that sets the standard for others to follow and it is my hope that they will be by my side until I succumb to my illness I would. Highly commend Eden Ivy to any potential clients.
Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you so much for taking the time to write such a wonderful review. It was an absolute privilege to care for your wonderful late wife and now to provide support for you. We appreciate your comments regarding our carers and the high standards which they hold and will pass your comments on as we know this will be such an encouragement to them all. We strive to provide the best possible service and it is lovely to hear that you have experienced such a great service from us. Once again thank you for your feedback it really means such a lot to us all.

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Review from N M (Daughter of Client) published on 9 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Eden Ivy provided care at home for Mum who has multiple sclerosis for over 3 years. The management is fantastic at recruiting skilled caring professional carers, excellent at giving them clear instructions, amazing at communicating with family and putting both the client and her carers at the heart
of everything. As a family we always felt reassured the care tasks were being carried out efficiently and never had to worry about anything. The team always kept us informed if products needed replacing or there were any concerns with Mum. Mum would never have been able to live at home with such disabilities if she hadn’t received such reliable daily support from Eden Ivy. Thank you.
Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you so much for your lovely compliments, we are so pleased that you felt supported as a family and that you found the communication amazing. We will pass these comments to our wonderful carers who cared for your mum - this will be a great encouragement to them. We really appreciate that you have taken the time to write such a wonderful review, thank you.

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Review from J E (Wife of Client) published on 5 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very caring people. Couldn’t fault the carers or the office staff. Very compassionate, patient and loving. Very considerate of my husband’s dignity and needs. Would have no hesitation in recommending them to people.
Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you so much for your kind comments and for taking the time to complete a review. It was a pleasure to care for your husband and we will pass your lovely comments to our whole team, it will be a great encouragement to them all. It is very rewarding for us to know that you would have no hesitation in recommending us to others. Thank you.

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Review from Janet E (Daughter of Client) published on 14 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A really lovely surprise for my Dad’s 90th. One of the carers brought him in a card, balloon and cupcakes. How lovely is that. Dad has some lovely carers who come to her and some of them are very supportive of his wife too.
Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you so much for taking the time to submit a response, it was our absolute pleasure to help your Dad celebrate his special day and we wish him many more wonderful birthdays to come.

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Review from T A (Daughter of Client) published on 28 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every one of the carers who look after Mum is kind and caring. They treat her with dignity. They treat her dignity. The owner of the company often comes to look after Mum too, so she is fully aware of her condition. They are also very good at supporting Dad. We are extremely happy with the service provider.
Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you so much for taking the time to submit such a lovely review, your feedback will be a great encouragement to our team. We are so glad that you feel we have supported not only your mum but your dad too and that you are happy with our service, it means a lot to us all.

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Review from Denise P (Daughter of Client) published on 19 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum initially had care from Eden Ivy through rapid response. I was so impressed with them I asked if they would continue to put care in for Mum, which they did. At first just once a day every other day, increasing as Mum’s condition became worse to 3 times a day every day.
Mum wasn’t the easiest client
to deal with and her dementia made her very stroppy at times, but every carer that came into the house treated her with respect and kindness.
I can’t express the gratitude I feel for their care of Mum and myself, especially towards the end of Mum's life. I would not have been able to keep her at home without them. They not only cared for Mum, but they supported me too.
I would recommend Eden Ivy Care to anyone needing care at home. The manager and her wonderful team are by far some of the most compassionate, kind, empathetic, and caring people I’ve known.
Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you so much for your kind comments, it was a pleasure and privilege to care for your mum so that she was able to stay at home. We are glad that we were able to give you support too. We really appreciate that you have taken the time to leave such a wonderful review and I will pass on your compliments and thanks to the whole team.

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Review from Paul B (Son of Client) published on 19 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Eden Ivy Care Ltd were appointed by our NHS Trust to provide care for my terminally ill father. The family was nervous about the care he might received, but the whole team from day one were brilliant, both with my father and the family. They made a difficult time easier and I felt they treated my father
how they would want a loved one cared for. We only knew the team for a short period, but if there was an option to select more than five stars, I would gladly do so. Amazing people and team. Thank you.
Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you for your feedback! It is always good to hear that our team goes above and beyond to provide care for our clients. I will be sure to pass on your feedback to my lovely team; it will mean a lot to all of them. Your dad was a lovely man and we do miss him. Thanks again for taking the time to reach out and share your experience.

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Review from L S (Daughter of Client) published on 18 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend this care agency. All of the carers who have cared for my mum have been lovely. I believe that they have all been hand-picked for being kind, caring and gentle. They all respect my mum and her house. They all love their job and speak highly of the owner. Thanks so much, I feel
safe with Mum in your hands.
Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you for providing us with feedback. We're very grateful. Taking the time to send this thoughtful message means a lot to all of us. It’s messages like this that make everything we do worthwhile.
Thank you once again.

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Review from Fraser N (Son of Client) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Eden Ivy were looking after Dad for nearly two years now and we cannot praise them enough for the care and attention Dad received during this time. Without exception, they are all caring, kind and gentle. Dad had complex needs due to his Parkinson's and Dementia and the Eden Ivy team provided the perfect
care for Dad whilst maintaining his dignity. It is fair to say we really felt like they were family in the way they looked after him and there was genuine sadness when he passed away. They provide outstanding care and we highly recommend them.
Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you very much for your comment. We had the privilege of caring for your father, whom we will miss. We are very lucky to have an amazing team here at Eden Ivy who loved caring for your dad and had no hesitation in going above and beyond. So please keep in touch, and Eden Ivy Care is thankful for letting us be part of your dads' life.

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Review from D H (Daughter of Client) published on 25 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers have been so kind and caring. They have understood Mum's needs and her hesitations and helped her overcome them. It is hard to suddenly need carers changing your pads etc but they quickly put her at ease and helped keep her dignity.
Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you so much for your review. We're pleased to hear that! We'll pass on your feedback to my team. It helps the team to continue to improve and appreciate their hard work. Once again, thank you so much.

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Current Review Score: 9.9 (9.886)

Overview of Review Score

The Review Score of 9.9 (9.886) out of 10 for Eden Ivy Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.886 for Eden Ivy Care Ltd is calculated as follows: ( (78 Excellents x 5) + (10 Goods x 4) ) ÷ 88 Ratings = 4.886
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eden Ivy Care Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (6)

Mandy

Mandy Tehara

Job Title: Registered Care Manager

Mandy has a wealth of experience in-home care and founded Eden Ivy Care out of a desire to make a difference.

Clare

Clare

Job Title: Senior Carer

Clare works closely with Laura in providing ongoing support to our carers as they visit our customers.

laura

laura

Job Title: Senior Carer

Laura works closely with Clare in providing ongoing support to our carers as they visit our customers.

Collette

Collette

Job Title: Field Care Supervisor

Collette provides training and supervision's for our carers along with regular spot checks.

Maisie

Maisie

Job Title: Trainee Field Care Supervisor

Maisie provides training and supervision's for our carers along with regular spot checks.

Vicky

Vicky

Job Title: Office Admin

Vicky works closely with Tad and completes clerical and administrative tasks.

Frequently Asked Questions about Eden Ivy Care Ltd

What Type of Services does Eden Ivy Care Ltd offer?

Eden Ivy Care Ltd offers Home Care & Nursing Care.

How many Carers does Eden Ivy Care Ltd employ?

Eden Ivy Care Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eden Ivy Care Ltd to verify any information. View our terms and conditions. Eden Ivy Care Ltd has an Enhanced Service - more info.