Eden Ivy Care Ltd

We reached out to Eden Ivy to provide care after my relative spent 2 weeks in respite. The care home was unable to keep my relative long term as they were unable to meet his specific needs. This was a low point for us as we felt our relatives options for care were very limited. A friend recommended Eden Ivy and from our very first meeting we were impressed by their positive, supportive attitude.

Eden Ivy have gone over and above to provide the best possible care for my relative. They have even liased with healthcare professionals and health services when necessary to find solutions to various problems that have arisen. As an experienced care company they have provided excellent advice and support.

The carers are experienced, trustworthy and kind and we wouldn't hesitate to recommend Eden Ivy.

All the carers of Eden Ivy care go above and beyond to make the client and their familie comfortable, relaxed and positive. I can't praise them enough for the care they gave my husband and myself. Thankyou

I am really delighted with this Care Company, we have been using them for 2 years. All the staff we have are delightful and can't do enough for my husband. We have them 5 days a week to help shower and dress my husband. Thank you.

My Mother took some convincing to having carers come in to help her, but from the initial assessment with Steve and Tasha, and all the carers that have attended since, she soon became used to seeing friendly faces pop in and tend to her. She has been treated with kindness and respect ever since. When I call the office for advice or to change something, I am always met by a friendly helpful voice. Eden Ivy Care have taken an enormous weight off our shoulders as my Mother required more help than we could provide ourselves and given us professional and empathetic service. Thank you!

I have always found the carers to be mindful of my dignity. They are willing to help me with various tasks. They are, without exception, bright and cheerful, and we always have a good laugh.

I would highly recommend Eden Ivy Care. They provide outstanding care for my dad, who has vascular dementia, Alzheimer's, and has been bed bound since May 2025. The carers are patient, compassionate, and treat him with dignity and respect at all times. They understand the challenges that sometimes arise when dealing with someone with dementia and always go above and beyond to make sure he is comfortable and well looked after and when he is feeling down they always cheer him up. When the carers turn up and speak to him I see a smile on his face to say he is happy to see them.

The staff are professional, reliable, and genuinely caring, and I am truly grateful for the care and support they provide every day.

Eden Ivy cared for mum for nearly 2 years until she passed. Mandy and her team are very caring with great attention to detail. Mum had dementia and having the same carers daily provided continuity and familiarity. Met some of the girls on a few occasion when I was at mums and they were all lovely. Great communication, letting me know if milk or cereal was running low. Little things but showed attention to detail. Always on hand if I needed any extra help even at short notice. Would recommend this company 100percent.

I cannot recommend Eden Ivy highly enough; the care is superb, kind, compassionate and completely focused on the client and their family's needs. Nothing is too much trouble for the carers or the office staff who go out of their way to ensure the safety and comfort of their clients. Both of my parents were treated so well, although only the actual client and the rest of the family (2 daughters) were kept well informed about any concerns. The service was extremely flexible and was able to accommodate changing needs to support clients' needs. All the carers appeared to be trained in care and ensured that people's wishes and dignity was well maintained. We are so pleased that we chose Eden Ivy and received such excellent service. Thank you to them all.

I highly recommend Eden Ivy. Everyone is extremely helpful and friendly. They helped make looking after mum a lot easier. They helped keep mum as independent as possible for as long as possible. They are always willing to go the extra mile and help when needed.

Eden Ivy have visited mum everyday over the last few years checking that she is ok. Despite being diagnosed with dementia, she remained determinedly independent around the house but needed the careful touch that Eden Ivy can offer. The carers from Eden Ivy have always shown patience and are always so happy when they visit which was important with mum. As I live a distance away, receiving updates on how the daily visits have gone was always reassuring. Eden Ivy have been an enormous factor enabling mum to remain living at home and I would thoroughly recommend them.

From the start, the staff at Eden Ivy were extremely helpful. This was the first time we had the need to contact anyone to give my Dad a helping hand and they talked through what the options and help available. They came out to assess Dad at his flat and discussed what we would like. Even though, I was there, the staff from Eden Ivy talked TO Dad as well, not about Dad in his presence which was nice. We opted for a visit three days a week and this worked well for Dad. There was never any pressure from Eden Ivy to increase visits and we set up a handover book between them and the family to let us know what they've done and how dad was etc. They were flexible in their approach, always turned up, and even reminded us if visits were due to fall on bank holidays that this would incur an extra charge and asked whether we would still like a visit or whether the family would pop in that day instead. Dad enjoyed the company and the caring staff coming in. I would thoroughly recommend Eden Ivy

Each carer had a mobile phone, and if there were any issues, the office was contacted and dealt with immediately. I would give a 10 out of 10 rating.

Eden Ivy Care provide an excellent care service to my wife. They are kind and very attentive to her needs. They will report any issues, for example, bed sores, if they occur so that they can be treated. Never missing a care session.

Eden Ivy have looked after my father from 2020 until he passed away in April 2025. The carers are exceptional and could not do enough for him. They clearly cared for him as an individual not just another client and when he was having bad days, went far beyond what they were paid to do to make sure that he was OK. My father really enjoyed seeing the carers and loved having a joke and a laugh with them. I would highly recommend Eden Ivy Bexley.

I have been cared for for the past 18 months. In order to maintain care in the mornings, mainly drying after shower and applying relievers and creams. The service of making the bed, fetching and carrying a change of clothes, towels and hanging washing to dry. Preparation of a sandwich for lunch and a cup of tea before they go. Carers use common sense, offering help in all sorts of ways. Often, a short chat can help if alone all day. Carers are mainly of Indian origin - all so friendly 10/10.

The care company is a credit to the profession. The carers are invariably smartly dressed, very kind, and competent and friendly. I came to Eden a few years ago when they were caring for my wife, fortunately the company took me on when I needed help. How glad I am for that decision.

I initially contacted Eden Ivy after being recommended by a friend for the end of life care of my mother. Her needs were thoroughly assessed by a supervisor and a care plan was put into place promptly. I was initially self funding but when mum was put onto continuing care a refund was promptly forthcoming. Without exception the carers were polite professional and sensitive to my mums needs and I was kept informed and involved throughout. When mum had a series of unwitnessed falls the carer arranged emergency response contacted me and stayed with her until I arrived. I cannot find fault in the care nor the administration of the business

Eden Ivy Care carers have been visiting my husband since the end of September after he was discharged from hospital. They are always friendly and kind to him when visiting, which is four times a day. He is bed bound which doesn't make their job easy and they always have a chat with him and are ready with a smile. I can ask them when I have questions and the girls are happy to talk to me. It is often not an easy job but they are always cheerful.

We first used Eden Ivy after my mum had a fall, fracturing her sacral bone, and required help at home. Eden Ivy was great, and the Manager was super helpful from the outset, liaising with the hospital regarding discharge. They were happy to provide all the help we needed, at very short notice, including overnight care. All of the carers were great, very friendly, sensitive to my mum's needs and went above and beyond in terms of help provided. We have since used Eden Ivy at various times, often during the winter months when mum was unable to get out so much and I wanted to be assured that she was having company and eating properly. I wouldn't hesitate to recommend them. Many thanks to all the team.

My wife had carers 3 times a day all the staff who are excellent and made her day when they came and perked her up. Great service.