Eden Ivy Care Ltd

48 Bexley High Street, Bexley DA5 1AH
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9.9 44 Reviews
  • Eden Ivy Care Ltd, Bexley
Eden Ivy Care offers home care services to people in their own homes in Kent, including Bexley, Dartford, Gravesend and the Swanley area. As well as flexible home care and companionship services, the team can also create specialist packages for those with ongoing health issues or disabilities.

Their core values focus on care, compassion, competence, communication, courage and commitment. All staff are fully trained before they begin and undertake further training throughout their careers. Also have Enhanced DBS checks, GPS monitoring and meet CareCERT Guidelines.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £20.50

Prices to be confirmed after an initial assessment with the Registered Manager

These prices are only a guideline, please contact Eden Ivy Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Eden Ivy Care Ltd

Person in charge

  • Mandy Tehara (Operations & Registered Manager)

Eden Ivy Care Ltd Reviews (44)

9.9

Eden Ivy Care Ltd has a Review Score of 9.9 (9.886) out of 10, based on 15 reviews in the last 2 years.
Over all time Eden Ivy Care Ltd has 44 reviews.

Overall Experience
  • 41
  • 3
  • 0
  • 0
  • 0
Date Published
  • 44
  • 4
  • 8
  • 15
  • 29
Reviewer Connection to Eden Ivy Care Ltd
  • 19
  • 7
  • 6
  • 4
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 44, showing 41-44
Review from J D (Daughter of Client) published on 25 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager is amazing. Without her help and support, the stress would be enormous. The standard of care and support from all her team has been exceptional. Mum is being treated with the dignity she deserves. I thank you all from the bottom of my heart.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C R (Client) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My care is of the utmost best quality and the carers are the best.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Derek S (Husband of Client) published on 3 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers were always kind, helpful, efficient and cheerful.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J B (Client) assisted by family/friend published on 3 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They have helped my son step back and relax. I have loved the help in dressing and washing. It is nice to see another friendly face each day as well as my son. They are always on time and I can talk to them easily if I have any concerns.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.886)

Overview of Review Score

The Review Score of 9.9 (9.886) out of 10 for Eden Ivy Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.886 for Eden Ivy Care Ltd is calculated as follows: ( (78 Excellents x 5) + (10 Goods x 4) ) ÷ 88 Ratings = 4.886
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eden Ivy Care Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (6)

Mandy

Mandy Tehara

Job Title: Registered Care Manager

Mandy has a wealth of experience in-home care and founded Eden Ivy Care out of a desire to make a difference.

Clare

Clare

Job Title: Senior Carer

Clare works closely with Laura in providing ongoing support to our carers as they visit our customers.

laura

laura

Job Title: Senior Carer

Laura works closely with Clare in providing ongoing support to our carers as they visit our customers.

Collette

Collette

Job Title: Field Care Supervisor

Collette provides training and supervision's for our carers along with regular spot checks.

Maisie

Maisie

Job Title: Trainee Field Care Supervisor

Maisie provides training and supervision's for our carers along with regular spot checks.

Vicky

Vicky

Job Title: Office Admin

Vicky works closely with Tad and completes clerical and administrative tasks.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eden Ivy Care Ltd to verify any information. View our terms and conditions. Eden Ivy Care Ltd has an Enhanced Service - more info.