SureCare (Calderdale & Kirklees)

Soul House, 36 Gibbet Street, Halifax HX1 5BA
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9.9 20 Reviews
  • SureCare (Calderdale & Kirklees), Halifax
SureCare Calderdale & Kirklees is committed to delivering high quality standards of care by working with the customers to ensure their needs are fully taken care of. From 30 minute visits to 24 hour live in complex care packages for adults and children.

Their aim is to enable the customers of SureCare Calderdale & Kirklees to continue living an independent lifestyle in the comfort of their own homes and local communities. They provide vital customer care and support services.

This allows you to rely on dedicated support in the comfort of your own home, eliminating the worry of moving into a residential care setting. From older people looking for care and companionship to those needing help living with disabilities, their teams of care workers can deliver the service that's tailored to you and your specific requirements.

Their belief is that “independence never grows old”.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children (0-18)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Funding & Fees

Please call for Prices as we provide 30 minutes of care to live in care packages
We offer personalised, tailored services for each of our clients.

Good to Know

Group/Owner

Person in charge

  • Parjeet Dua (Registered Manager)

SureCare (Calderdale & Kirklees) Reviews (20)

9.9

SureCare (Calderdale & Kirklees) has a Review Score of 9.9 (9.939) out of 10, based on 14 reviews in the last 2 years. Over all time SureCare (Calderdale & Kirklees) has 20 reviews.

Overall Experience

  • 16
  • 3
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Date Published

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14
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6

Review from Karen H (Daughter of Client) published on 10 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received by mum has been outstanding from the very first day and I would highly recommend this team of angels! They deliver such kind, gentle and respectful care to ensure that mum is perfectly happy and content, and her complex medical needs are fully met.

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Review from Gemma M (Daughter of Client) published on 21 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always helpful and reliable with quick responses when needed.
The care manager is always on hand to help and support.
The staff that give the care are as helpful as my mum will allow. She has dementia so can sometimes be quite difficult. But they do their best in the circumstances.

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Review from Mark O (Son of Client) published on 14 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the team took over the daily tasks with our mom it has allowed us to spend more time with her as opposed to doing jobs. If there is any issues with mom we are notified straight away. One of the staff is a great team leader who has a friendly caring team

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Review from Victoria T (Sister-in-law of Client) published on 14 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sure care very professional very caring provide an excellent service . Great communication with family of the person being cared for updating family regular of any concerns as well as being polite and provide a friendly caring service to my sister in law . The plan of care that has been set out explaining
everything was very informative and well written and planned after talking to my sister in laws needs . Sure care is punctual and flexible too in case we had to change times for appointments or when my sister in law was seeing friends sure care will fit around that . Thankyou sure care the family are very grateful for the care and kindness you provide .

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Review from J T (Partner of Client) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent person centred and very flexible live in care has been provided by one highly skilled carer over several separate respite care weeks. I have happily made further bookings for this service with this particular carer. The cared for person is always happy when I return, wants the carer to visit
again, and our home is spotless.

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Review from Karen B (Daughter of Client) published on 8 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We only used Sure care for a relatively short period, but found the process of reregistering with them, extremely easy, fast, efficient and professional. Genuine interest and kindness was offered from the outset making us feel in good hands.
We had one mini hiccup in miscommunication, but it was ironed
out quickly and in a satisfactory manner with perfuse apologies. We are all human, and I was never made to feel I could not approach the team with any concerns.
Sure care staff also offered guidance on many things concerning comfortable care of my Mum that had not come to my mind. It was very reassuring to know they 'had my back' (so to speak)
Thank you all at Sure Care.

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Review from A Z (Son of Client) published on 7 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer's do exactly that. Care. And care a great deal. They have genuine concern for my father and go beyond what is required to provide the best help possible. Carers greet my father with a smile and he looks forward to their arrival.They are well trained on how to use equipment and procedures
regarding medicine and provide advice about the environment. Any concerns they have - is brought to my attention. They have incredible back up support from the Office. If uncertain the Office team visit my father to see the situation for themselves. They support me with calling the GP and the pharmacist. Also accompany me with social services meeting and with the district nurse if so requested. They go beyond the call of duty and am invited to call them at any time should I have any concerns. The carers are very discrete and show a great deal of consideration towards respecting our home. I have no hesitation whatsoever in recommending SureCare.

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Review from Mark D (Grandson of Client) published on 7 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother has had several falls recently and is in need of a lot more care especially personal care. SureCare come to her house twice daily to get her up, wash her, dress her and in the evening they duplicate the routine in reverse including teeth, toilet etc. I have found all the carers and management
to be fantastic. I am now confident to be able to leave my nan and start to go out once in a while. They access the property using the keysafes and treat my nan like I would, they respect her privacy, dignity and support her in all ways required. They can also make her meals, they have offered to vacuum, and can also support with medication and medical appointments if required. I am confident that when I can't be around SureCare sure can!

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Review from M B (Daughter of Client) published on 16 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Surecare company that goes above and beyond their duty of care.
All care support workers will always have time and patience to help my mother in any way necessary.
Fabulous service from start to finish my mother is very happy with the kind caring service provided.
Tha management staff are also
extremely knowledgeable about all aspects of care.
I cannot thank the management and their carers team enough for their hard work.
I would highly recommend this company if anyone is looking for a professional home care service.

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Review from Alison M (Daughter of Client) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used this Home Care Provider for a few months now for my Mum.
The care has been outstanding!
One of the carers who came to join us in caring for Mum is absolutely fantastic. Also jolly and smiling. Has Mum laughing and relaxed! I know l can go out and know that my Mum is in a safe pair of
hands!
Thank You to the carer!! You are a STAR.!!

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Review from V B (Daughter of Client) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Surecare looked after my dad for over a year and we couldn't have been happier with his care. The management and care teams were friendly, loving, caring, and efficient. Special mention must go to two carers in particular who were very integral to Dad's care. Thank you.

Reply from Parjeet Dua, Director at SureCare (Calderdale & Kirklees)

Thank you for your feedback. We appreciate your comments and feedback for our carers. We value your trust in us. Thank you.

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Review from Nigel R (Son of Client) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

High level of care and support for both my mum and as importantly the family. Very attentive and careful to a high standard. Was concerned after the previous care company pulled out but the care now received is a step up and the handover is superb.

Reply from Parjeet Dua, Director at SureCare (Calderdale & Kirklees)

Thank you for your feedback. Your satisfaction is our priority, and we are committed to delivering high-quality care. We value your trust in us. Thank you.

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Review from J S (Daughter of Client) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best accolade I can give this carer is when she is looking after my dad I know he is safe, warm, and well looked after. She always goes that extra mile with him. When I see her with my dad I can see she genuinely cares for him with respect and dignity and not just because it is her job. We all know
the saying "Treat them and look after them as your own parents", and she does.

Reply from Parjeet Dua, Director at SureCare (Calderdale & Kirklees)

Thank you so much for your kind words and thoughtful feedback. It truly means a lot to know that our carer is making such a positive impact on your dad's care and well-being. Providing compassionate, respectful and dignified care is at the heart of what we do and we're so pleased to hear that she goes the extra mile to ensure he is safe, warm and well looked after. Your recognition of her dedication and genuine care is incredibly appreciated. We will make sure to pass on your lovely words to her, it will mean the world. Thank you again for taking the time to share your experience.

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Review from Jacqui P (Daughter-in-law of Client) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with the care given to my mother-in-law over the past 12 months. The carers and managers are caring, compassionate and professional. We have got to know all the staff who care for her and think very highly of them all. I don't know how we would have managed without their care and
guidance.

Reply from Parjeet Dua, Director at SureCare (Calderdale & Kirklees)

Thank you so much for your wonderful review! We're thrilled to hear about your experience with SureCare Calderdale and Kirklees. Much appreciated.

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Review from J R (Client) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All aspects of the service are satisfactory.

Reply from Parjeet Dua, Director at SureCare (Calderdale & Kirklees)

Thank you so much for your review. We appreciate your time and effort.

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Review from Diana B (Daughter of Client) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and I are extremely happy with the standard of service provided by SureCare. They are very professional, efficient, friendly and caring. Nothing is too much trouble. I would highly recommend them to anyone looking for care for a family member or friend.

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Review from Mark M (Son of Client) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using SureCare (Calderdale & Kirklees) firstly for my mother until she went into a care home with dementia, she is 89, and now they care for my 91-year-old father. They give excellent service and are friendly, compassionate, caring and very helpful. Dad loves the visits and finds them excellent.
We have been using them for approximately about two years. Brilliant service.

Reply from Parjeet Dua, Director at SureCare (Calderdale & Kirklees)

Thank you so much for the feedback; much appreciated.

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Review from Susan D (Daughter of Client) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, we have been happy with the standard of care given to my father. The staff are caring and have dealt with Dad in a compassionate manner, responding to his personality and being good company for him. Time has been taken to accommodate Dad's needs and foibles, which are many, varied and constantly
changing! We have had several emergency situations which have been responded to by care staff and management alike with quickness and efficiency in order to achieve the best outcome for Dad, on occasion going above and beyond.
My only disappointment has been the frequent change in carers, which has resulted in a constant ‘getting to know Dad’ situation and the specifics of his routines. When I set up the care, I wanted only a few carers involved so that he would make a relationship with them, and this has not happened. The manager/owner of the company, however, has been a constant to both myself and Dad and has always tried to resolve any issues.

Reply from Parjeet Dua, Director at SureCare (Calderdale & Kirklees)

Dear Susan, thank you for your feedback. Much appreciated.

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Review from M L (Daughter of Client) published on 12 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are all very professional and genuinely care about our mum. They are respectful and ensure Mum is treated with dignity. We have no issues with missed calls, and any issues are reported to us on the day.

Reply from Parjeet Dua, Director at SureCare (Calderdale & Kirklees)

Thank you for your feedback. Carers are delighted with family feedback. We will make sure we keep up with good work. Kind regards.

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Review from Nancy D (Client) assisted by family/friend published on 27 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are always on time and treat me with respect. Willing to do tasks as requested. Adhere to the covid rules (masks, gloves and aprons) always worn.

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Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for SureCare (Calderdale & Kirklees) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.939 for SureCare (Calderdale & Kirklees) is calculated as follows: ( (77 Excellents x 5) + (5 Goods x 4) ) ÷ 82 Ratings = 4.939

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (Calderdale & Kirklees) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Parjeet

Parjeet Dua

Job Title: Registered Manager

Joined: 2019

Proud to have secured a GOOD CQC rating, we have had 95% outstanding feedback from carers and service users.

Frequently Asked Questions about SureCare (Calderdale & Kirklees)

What Type of Services does SureCare (Calderdale & Kirklees) offer?

SureCare (Calderdale & Kirklees) offers Home Care.

How many Carers does SureCare (Calderdale & Kirklees) employ?

SureCare (Calderdale & Kirklees) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Calderdale & Kirklees) to verify any information. View our terms and conditions. SureCare (Calderdale & Kirklees) has an Enhanced Service - more info.