SureCare (Calderdale & Kirklees)

Thank you for the care you provide it really helps my dad, the care staff are really good and it really helps that care calls are always on time, at the agreed times. Thank you so much to all the care staff.

Excellent care and communication so far. Mostly the same carer who visits and is building an excellent relationship. Kind, friendly, attentive. Whoever is on duty has been fabulous.

We would recommend Surecare.

I would describe them as professionals.

Excellent service and patience from the staff and really left my mother feeling calm and relaxed. Very professional and friendly service. It made all the difference to my wife and myself as we took a short break away knowing my mother was in good hands.

The care received by mum has been outstanding from the very first day and I would highly recommend this team of angels! They deliver such kind, gentle and respectful care to ensure that mum is perfectly happy and content, and her complex medical needs are fully met.

The staff that give the care are as helpful as my mum will allow. She has dementia so can sometimes be quite difficult. But they do their best in the circumstances.

Since the team took over the daily tasks with our mom it has allowed us to spend more time with her as opposed to doing jobs. If there is any issues with mom we are notified straight away. One of the staff is a great team leader who has a friendly caring team

Sure care very professional very caring provide an excellent service . Great communication with family of the person being cared for updating family regular of any concerns as well as being polite and provide a friendly caring service to my sister in law . The plan of care that has been set out explaining everything was very informative and well written and planned after talking to my sister in laws needs . Sure care is punctual and flexible too in case we had to change times for appointments or when my sister in law was seeing friends sure care will fit around that . Thankyou sure care the family are very grateful for the care and kindness you provide .

Excellent person centred and very flexible live in care has been provided by one highly skilled carer over several separate respite care weeks. I have happily made further bookings for this service with this particular carer. The cared for person is always happy when I return, wants the carer to visit again, and our home is spotless.

Thank you all at Sure Care.

The carer's do exactly that. Care. And care a great deal. They have genuine concern for my father and go beyond what is required to provide the best help possible. Carers greet my father with a smile and he looks forward to their arrival.They are well trained on how to use equipment and procedures regarding medicine and provide advice about the environment. Any concerns they have - is brought to my attention. They have incredible back up support from the Office. If uncertain the Office team visit my father to see the situation for themselves. They support me with calling the GP and the pharmacist. Also accompany me with social services meeting and with the district nurse if so requested. They go beyond the call of duty and am invited to call them at any time should I have any concerns. The carers are very discrete and show a great deal of consideration towards respecting our home. I have no hesitation whatsoever in recommending SureCare.

My Grandmother has had several falls recently and is in need of a lot more care especially personal care. SureCare come to her house twice daily to get her up, wash her, dress her and in the evening they duplicate the routine in reverse including teeth, toilet etc. I have found all the carers and management to be fantastic. I am now confident to be able to leave my nan and start to go out once in a while. They access the property using the keysafes and treat my nan like I would, they respect her privacy, dignity and support her in all ways required. They can also make her meals, they have offered to vacuum, and can also support with medication and medical appointments if required. I am confident that when I can't be around SureCare sure can!

I would highly recommend this company if anyone is looking for a professional home care service.

Thank You to the carer!! You are a STAR.!!

Surecare looked after my dad for over a year and we couldn't have been happier with his care. The management and care teams were friendly, loving, caring, and efficient. Special mention must go to two carers in particular who were very integral to Dad's care. Thank you.

High level of care and support for both my mum and as importantly the family. Very attentive and careful to a high standard. Was concerned after the previous care company pulled out but the care now received is a step up and the handover is superb.

The best accolade I can give this carer is when she is looking after my dad I know he is safe, warm, and well looked after. She always goes that extra mile with him. When I see her with my dad I can see she genuinely cares for him with respect and dignity and not just because it is her job. We all know the saying "Treat them and look after them as your own parents", and she does.

We are very satisfied with the care given to my mother-in-law over the past 12 months. The carers and managers are caring, compassionate and professional. We have got to know all the staff who care for her and think very highly of them all. I don't know how we would have managed without their care and guidance.

All aspects of the service are satisfactory.