Helping Hands Home Care (Harlow)

I would like to say how fantastic all the carers from Helping Hands have been. They are kind, caring and reliable. The carers who have helped look after my Mum and Dad have been absolutely lovely and the help and support they have provided has been invaluable and is very much appreciated. I wish that other families in need of care could have access to the same standard of high-quality care that Helping Hands provides. I would definitely recommend them to others.

I've been looked after by quite a few care agencies, but Helping Hands is the best by a long way. Carers turn up on time every day. The organisation is run very smoothly and professionally. Care plans are in place and kept to. One of the two things I like the most is that they seem to have bulletproof reliability. The other thing I love about Helping Hands is the quality of their carers. They are friendly, kind and helpful and are able to help me with personal care leaving my dignity intact. Helping Hands are the best of the best!

Sadly Mum only used Helping Hands services for a short time as she decided to move to a care home but during the few weeks she found the carers to be very kind, punctual and flexible in their approach. They would cook her the food she wanted and carry out tasks in the kitchen. They also watered her hanging baskets. One day Mum decided she didn't want any tasks undertaken so the carer sat and chatted to her. I would recommend Helping Hands.

Since the managers have changed on a frequent basis, Helping Hands Harlow has gone from bad to worst. They now have a manager that doesn't seem to give a dam about customers' welfare. Excellent choice if you just want to unload your loved ones, but keep clear if you care about them, until there's new management in charge.

The carers treat my father with dignity. I have peace of mind knowing someone is going in each day. It works best for us when the same carer attends, rather than a selection of people, which Helping Hands Home Care do try to do.

Losing some of your independence is tough as you get older but Helping hands have helped Mum remain in her own home. Everyone we have met has been kind and caring and go out of their way to engage with Mum. I would definitely recommend.

For the last 6 months, we have had the services of help with housework for one hour a week. This has made a tremendous difference to me, particularly, because as an old woman of 81 with chronic osteoporosis I had found housework an enormous challenge and very difficult. The Helping Hands 'cleaners' have been marvellous and ever ready to do whatever I asked. It's made it possible to spend more time with my frail and ailing husband of 89. I have really appreciated the help and my husband has too.We had 5 different cleaners in a short space of time in the beginning which I found some getting used to, but recently we have had the services of one member of staff which has been excellent.

Helpful, friendly carers. Efficient office staff. I would recommend helping hands, the prices are a little high compared with some other providers.

All the carers who look after my Aunt are very kind and helpful. They all go out of their way to make sure she is happy and comfortable. The team are also very flexible as they take her to her group once a month. Her elder sister is in a residential care home and they have not seen each other for over a year but the team were good enough to take my Aunt to see her last month.

The team at Helping Hands have been great. They are well organised and professional, always available for a chat, and flexible when it comes to the complicated lives of their clients. The carers are all kind and efficient - my mum has said they are all friendly and on time. After a few short weeks, the team have shown themselves to be understanding and adaptable, and they have a clear billing system too.

I can honestly say as a daughter, the care my mum receives from all the lovely day care ladies who sit with her for 2 hours a day is truly second to none. The time each individual takes to get to know Mum is heart warming. Nothing is too much trouble and I have met quite a few of them and they are always so upbeat and cheerful. They can gauge when Mum wants to be involved in a conversation or indeed if she needs quiet time. Mum always feels incredibly safe and assured with all of them. For me when dealing with Helping Hands Home Cate - Harlow direct in terms of maybe changing times, invoices etc their response is always incredibly efficient and courteous.