Kwikfix Recruitment Services Ltd

42 Second Drove, Peterborough PE1 5XA
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9.3 29 Reviews
  • Kwikfix Recruitment Services Ltd, Peterborough
Kwikfix Recruitment Services Ltd provides a highly personalised and person-centred service to ensure people with care needs are able to continue living fulfilling lives in their own homes.

In addition to providing healthcare staffing solutions, Kwikfix offers a range of home care services, including domiciliary care, learning disability and autism support, dementia support, live-in care as well as personal assistants.

Kwikfix provides balanced care through a holistic approach, promoting a healthy mind, body and spirit.
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Care Provided by Kwikfix Recruitment Services Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £30 – £35
  • Weekly Live-in Care Fees: £1400 – £1600

we are able to provide care for couples

These prices are only a guideline, please contact Kwikfix Recruitment Services Ltd to find out the exact price for your requirements.

Contact Kwikfix Recruitment Services Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Kwikfix Recruitment Services Ltd to get a personalised quote.

Good to Know

Person in Charge

  • Carole Kariuki (Manager)

Kwikfix Recruitment Services Ltd Reviews (29)

9.3

Kwikfix Recruitment Services Ltd has a Review Score of 9.3 (9.345) out of 10, based on 20 reviews in the last 2 years.
Over all time Kwikfix Recruitment Services Ltd has 29 reviews.

Overall Experience
  • 16
  • 6
  • 0
  • 2
  • 5
Date Published
  • 29
  • 10
  • 12
  • 20
  • 9
Reviewer Connection to Kwikfix Recruitment Services Ltd
  • 10
  • 5
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 29, showing 21-29
Review from C H (Husband of Client) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am my wife's 24/7 carer, and unexpectedly admitted to hospital, at short notice.
A carer from Kwikfix Recruitment Services became my wife's 24-hour live-in carer.
Her service, kindness, empathy and hard work, in understanding my wife's needs is exemplary and hugely reassuring.
Reply from Carole Kariuki, Registered Manager at Kwikfix Recruitment Services Ltd
We are glad that we are of service. Thank you for your kind words.
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Review from M R (Client) published on 28 December 2022 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
The young lady who visited me yesterday was keen to offer a good service, however, she was over-eager to give me advice rather than do her job!
I felt humiliated by her attitude as she treated me like a child, I am disabled, not senile! At least her language skills were an improvement over other carers.
With a little bit of training, she could be a good carer.
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Review from Annette B (Wife of Client) published on 28 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, the care my husband receives is very good.
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Review from Linda W (Wife of Client) published on 15 December 2022 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Carers are usually late, or very late. Some are good, some not. All would benefit from further training. My husband, a stroke survivor, has trouble understanding some of them because of a lack of English speakers. Overall, most are pleasant and doing their best. I think some supervision would be useful
as new carers seem to be thrown in the deep end far too soon. Most, but not all, are kind and courteous.
Reply from Carole Kariuki, Registered Manager at Kwikfix Recruitment Services Ltd
Thank you Linda for your feedback. We shall take this onboard and continue to improve ourselves and learn lessons. Wishing you a merry Christmas and a prosperous 2023.
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Review from S T (Wife of Client) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Service very well received. Thank you.
Reply from Carole Kariuki, Registered Manager at Kwikfix Recruitment Services Ltd
Thank you for your review. Never hesitate to get in touch with us at any moment.
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Review from Caroline M (Wife of Client) published on 2 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Your carers should be given a medal for the work they do - they are fantastic.
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Review from Andy S (Son of Client) published on 3 November 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
On the first day started caring for our Mother, was supposed to meet us at 8am, but didn't turn up until after 9am and Mother had wandered for a walk. (I ended up giving breakfast and a cup of tea etc). We did say we need the earlier visit. This evening was supposed to be meeting them at 6pm. Must have
come earlier - Mother in tears and scared. Once again another male when we wanted a Female. Shocking and for the first day when she needed to be settled into the care which she wasn't going to be used to obviously no empathy or professionalism. Well, your company has lasted 1 day with us. Your leadership team may need to reflect on what they are being communicated about the patient and why certain things are important especially when I have taken the day off work to meet you at certain times.
Reply from Carole Kariuki, Registered Manager at Kwikfix Recruitment Services Ltd
Andy S, I am particularly sorry that this matter was not brought to my attention as a leader of the company immediately. I know the 1st day sometimes has a myriad of problems and we have surely done…read more
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Review from E W (Daughter of Client) published on 31 May 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Timekeeping is a big issue with this company, carers only staying for part of their time allocated to the service user. Arriving early and late without notification. 13 minutes or so for a 30-minute call. 20-25 minutes for a 45-minute call.
Not all carers fulfilling their caring duties. Lack of communication
from the service provider/carer to the service user and their family. Personal care was a bit lapse. Shocking to say the least. Wouldn't recommend this company to look after a dog while on holiday let alone a vulnerable person.
Have sent my concerns to the manager, however, the response I got was not satisfactory in resolving the issue/concerns I had raised.
Reply from Carole Kariuki, Registered Manager at Kwikfix Recruitment Services Ltd
We appreciate the feedback given and we shall indeed look at issues raised but I would say that we are engaging and we are always listening and that is ongoing and as much as I don't agree with…read more
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Review from Sophie B (Client) published on 11 April 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Since February 15th and having this team the service has been poor, very poor. The carers themselves are lovely. Although if you have trouble understanding ascents and don't have the patience to communicate then I wouldn't go with them. They have one driver to move 4 carers around most days so expect
up to an hour and a half sometimes 2 hours late, e.g. suppose have 9.30 am call but don't usually come until 11-11.30. When you call the office don't expect an answer for the first half hour after them being open, also they don't have VM so can't leave a message. You have to always repeat yourselves as they don't listen to requirements, e.g. asked not to have a male carer in morning or bed call when got to change but they haven't listened.
I can't go out anyway because they are always late and can't afford to miss any my 4x day care, I feel stuck in my home and can't do the exercise I need in the morning to get better due to them being late getting me out of bed. As I have got rails I can't get down.
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Current Review Score: 9.3 (9.345)

Overview of Review Score

The Review Score of 9.3 (9.345) out of 10 for Kwikfix Recruitment Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.345 for Kwikfix Recruitment Services Ltd is calculated as follows: ( (75 Excellents x 5) + (26 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) + (6 Very Poors x 1) ) ÷ 119 Ratings = 4.345
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Kwikfix Recruitment Services Ltd is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jun 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Carole

Carole Kariuki

Job Title: Registered Manager Joined: 2002

What inspired me to found Kwikfix Recruitment Services?
I grew up in a community where community spirit and care values run deep, and I was inspired to become a leader who transforms care standards and inspires others to follow. It's a chance to lead with a heart, vision and purpose- a service that believes in delivering care the way people want it- with respect, safety, understanding and compassion at every step.


I have a master's degree in Environmental Resource Management with a bias towards renewable energies. My bachelor's degree is in Chemistry. I have been an entrepreneur since 2002 and have worked to create opportunities for others. I am committed to making a positive difference to people in any way I can.


I have always enjoyed being involved in the community, from volunteering in raising money for charities to tackling environmental issues like fly-tipping to waste disposal, to turning waste into energy. At the moment, we are working on how we can use food innovation to enhance well-being for our service users.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Kwikfix Recruitment Services Ltd to verify any information. View our terms and conditions. Kwikfix Recruitment Services Ltd has an Enhanced Service - more info.