Kwikfix Recruitment Services Ltd

Her service, kindness, empathy and hard work, in understanding my wife's needs is exemplary and hugely reassuring.

Overall, the care my husband receives is very good.

I felt humiliated by her attitude as she treated me like a child, I am disabled, not senile! At least her language skills were an improvement over other carers. With a little bit of training, she could be a good carer.

Carers are usually late, or very late. Some are good, some not. All would benefit from further training. My husband, a stroke survivor, has trouble understanding some of them because of a lack of English speakers. Overall, most are pleasant and doing their best. I think some supervision would be useful as new carers seem to be thrown in the deep end far too soon. Most, but not all, are kind and courteous.

Service very well received. Thank you.

Your carers should be given a medal for the work they do - they are fantastic.

On the first day started caring for our Mother, was supposed to meet us at 8am, but didn't turn up until after 9am and Mother had wandered for a walk. (I ended up giving breakfast and a cup of tea etc). We did say we need the earlier visit. This evening was supposed to be meeting them at 6pm. Must have come earlier - Mother in tears and scared. Once again another male when we wanted a Female. Shocking and for the first day when she needed to be settled into the care which she wasn't going to be used to obviously no empathy or professionalism. Well, your company has lasted 1 day with us. Your leadership team may need to reflect on what they are being communicated about the patient and why certain things are important especially when I have taken the day off work to meet you at certain times.

Have sent my concerns to the manager, however, the response I got was not satisfactory in resolving the issue/concerns I had raised.

I can't go out anyway because they are always late and can't afford to miss any my 4x day care, I feel stuck in my home and can't do the exercise I need in the morning to get better due to them being late getting me out of bed. As I have got rails I can't get down.