Kwikfix Recruitment Services Ltd

42 Second Drove, Peterborough PE1 5XA
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9.3 26 Reviews
  • Kwikfix Recruitment Services Ltd, Peterborough
Kwikfix Recruitment Services Ltd provides a highly personalised and person-centred service to ensure people with care needs are able to continue living fulfilling lives in their own homes.

In addition to providing healthcare staffing solutions, Kwikfix offers a range of home care services, including domiciliary care, learning disability and autism support, dementia support, live-in care as well as personal assistants.

Kwikfix provides balanced care through a holistic approach, promoting a healthy mind, body and spirit.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Personal Care & Household Services

  • Washing & Dressing

Other Care Provided

  • Older Person Care
  • Dementia

Funding & Fees

  • Hourly Visiting Care Fees: £30 – £35
  • Weekly Live-in Care Fees: £1400 – £1600

These prices are only a guideline, please contact Kwikfix Recruitment Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Carole Kariuki (Manager)

Kwikfix Recruitment Services Ltd Reviews (26)

Total of 26, showing 21-26
9.3

Kwikfix Recruitment Services Ltd has a Review Score of 9.3 (9.324) out of 10, based on 17 reviews in the last 2 years. Over all time Kwikfix Recruitment Services Ltd has 26 reviews.

Overall Experience

  • 14
  • 5
  • 0
  • 2
  • 5

Date Published

26
9
11
17
9

Review from Linda W (Wife of Client) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Carers are usually late, or very late. Some are good, some not. All would benefit from further training. My husband, a stroke survivor, has trouble understanding some of them because of a lack of English speakers. Overall, most are pleasant and doing their best. I think some supervision would be useful
as new carers seem to be thrown in the deep end far too soon. Most, but not all, are kind and courteous.

Reply from Carole Kariuki, Registered Manager at Kwikfix Recruitment Services Ltd

Thank you Linda for your feedback. We shall take this onboard and continue to improve ourselves and learn lessons. Wishing you a merry Christmas and a prosperous 2023.

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Review from S T (Wife of Client) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Service very well received. Thank you.

Reply from Carole Kariuki, Registered Manager at Kwikfix Recruitment Services Ltd

Thank you for your review. Never hesitate to get in touch with us at any moment.

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Review from Caroline M (Wife of Client) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your carers should be given a medal for the work they do - they are fantastic.

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Review from Andy S (Son of Client) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

On the first day started caring for our Mother, was supposed to meet us at 8am, but didn't turn up until after 9am and Mother had wandered for a walk. (I ended up giving breakfast and a cup of tea etc). We did say we need the earlier visit. This evening was supposed to be meeting them at 6pm. Must have
come earlier - Mother in tears and scared. Once again another male when we wanted a Female. Shocking and for the first day when she needed to be settled into the care which she wasn't going to be used to obviously no empathy or professionalism. Well, your company has lasted 1 day with us. Your leadership team may need to reflect on what they are being communicated about the patient and why certain things are important especially when I have taken the day off work to meet you at certain times.

Reply from Carole Kariuki, Registered Manager at Kwikfix Recruitment Services Ltd

Andy S, I am particularly sorry that this matter was not brought to my attention as a leader of the company immediately. I know the 1st day sometimes has a myriad of problems and we have surely done a topsy-turvy on your view of us but I hope my team, that works hard, a lot will learn from your feedback and do better moving forward. I will also further investigate why your original brief was not followed.
Carol K

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Review from E W (Daughter of Client) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Timekeeping is a big issue with this company, carers only staying for part of their time allocated to the service user. Arriving early and late without notification. 13 minutes or so for a 30-minute call. 20-25 minutes for a 45-minute call.
Not all carers fulfilling their caring duties. Lack of communication
from the service provider/carer to the service user and their family. Personal care was a bit lapse. Shocking to say the least. Wouldn't recommend this company to look after a dog while on holiday let alone a vulnerable person.
Have sent my concerns to the manager, however, the response I got was not satisfactory in resolving the issue/concerns I had raised.

Reply from Carole Kariuki, Registered Manager at Kwikfix Recruitment Services Ltd

We appreciate the feedback given and we shall indeed look at issues raised but I would say that we are engaging and we are always listening and that is ongoing and as much as I don't agree with certain aspects of this review, I know we have the heart of care and will keep improving so that it comes across if it doesn't currently show.

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Review from Sophie B (Client) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Since February 15th and having this team the service has been poor, very poor. The carers themselves are lovely. Although if you have trouble understanding ascents and don't have the patience to communicate then I wouldn't go with them. They have one driver to move 4 carers around most days so expect
up to an hour and a half sometimes 2 hours late, e.g. suppose have 9.30 am call but don't usually come until 11-11.30. When you call the office don't expect an answer for the first half hour after them being open, also they don't have VM so can't leave a message. You have to always repeat yourselves as they don't listen to requirements, e.g. asked not to have a male carer in morning or bed call when got to change but they haven't listened.
I can't go out anyway because they are always late and can't afford to miss any my 4x day care, I feel stuck in my home and can't do the exercise I need in the morning to get better due to them being late getting me out of bed. As I have got rails I can't get down.

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Current Review Score: 9.3 (9.324)

Overview of Review Score

The Review Score of 9.3 (9.324) out of 10 for Kwikfix Recruitment Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.324 for Kwikfix Recruitment Services Ltd is calculated as follows: ( (64 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) + (6 Very Poors x 1) ) ÷ 102 Ratings = 4.324

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Kwikfix Recruitment Services Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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