Kwikfix Recruitment Services Ltd

42 Second Drove, Peterborough PE1 5XA
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9.3 26 Reviews
  • Kwikfix Recruitment Services Ltd, Peterborough
Kwikfix Recruitment Services Ltd provides a highly personalised and person-centred service to ensure people with care needs are able to continue living fulfilling lives in their own homes.

In addition to providing healthcare staffing solutions, Kwikfix offers a range of home care services, including domiciliary care, learning disability and autism support, dementia support, live-in care as well as personal assistants.

Kwikfix provides balanced care through a holistic approach, promoting a healthy mind, body and spirit.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Personal Care & Household Services

  • Washing & Dressing

Other Care Provided

  • Older Person Care
  • Dementia

Funding & Fees

  • Hourly Visiting Care Fees: £30 – £35
  • Weekly Live-in Care Fees: £1400 – £1600

These prices are only a guideline, please contact Kwikfix Recruitment Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Carole Kariuki (Manager)

Kwikfix Recruitment Services Ltd Reviews (26)

Total of 26, showing 1-20
9.3

Kwikfix Recruitment Services Ltd has a Review Score of 9.3 (9.324) out of 10, based on 17 reviews in the last 2 years. Over all time Kwikfix Recruitment Services Ltd has 26 reviews.

Overall Experience

  • 14
  • 5
  • 0
  • 2
  • 5

Date Published

26
9
11
17
9

Review from R M (Client) published on 14 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ones that are ok with dogs are good those that are scared of dogs don't come as we have 2 dogs that look after me the mum of the house please don't bring people who are scared of dogs.

Reply from Carole Kariuki, Registered Manager at Kwikfix Recruitment Services Ltd

RM Thank you or your valuable feedback. We will look into this issue that you have highlighted and ensure only those able to handle your needs, need come over.

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Review from Richard G (Client) published on 4 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment the carer arrives to the moment they leave, it's first-class service all the way.

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Review from Caroline C (Sister of Client) published on 10 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers did the best job possible with the difficulties of my sister's mental deterioration. When problems arose, the management team were excellent, and genuinely cared about my sister, which was lovely. They flagged up their concerns with me enabling us to keep my sister as safe as possible. They
took onboard extra tasks and visits and without their help I could not have coped with the situation.
Thank you Kwikfix, you really cared.

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Review from P S (Son of Client) published on 24 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say the lady we had was wonderful, respectful, caring, thoughtful and very attentive. If I could have her for the rest of my mother's time on this planet then I would. My mother has dementia, bless her, resulting from a stroke so names and faces are hard for her, this wonderful woman
visited today a week after she left and Mum did remember her, that in itself is a minor miracle. I say all this so you can see that the staff are truly fantastic. Thank you so much.

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Review from Sylvia S (Client) published on 20 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had no trouble with the review, in fact I would recommend the company to anybody as all the staff are always helpful and polite.

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Review from S D (Client) published on 3 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are generally very good. If they get anything wrong, I tell them and next time they have it right. They do an excellent job and I'm generally very pleased with my carers. I like most of my carers and they are very friendly and helpful.

Reply from Carole Kariuki, Registered Manager at Kwikfix Recruitment Services Ltd

Thank you. We appreciate our carers and may they all know that they are held in good esteem. Keep doing what you are doing and keep improving as care is dynamic.

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Review from M R (Niece of Client) published on 3 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are excellent. They do a fantastic job. My uncle is well cared for and is clean and tidy. His room is kept clean and polished. His washing is done and he is kept in a safe environment. He has his meals made for him and he is being looked after very well.

Reply from Carole Kariuki, Registered Manager at Kwikfix Recruitment Services Ltd

Thank you for the appreciation on behalf of the carers. We are pleased that they are doing a splendid job and they will continue to do so as this is what we do.

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Review from Emma S (Granddaughter of Client) published on 1 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Most carers were great however, it was stipulated at assessment for my Nan to not have male carers. Many of mornings a male carer would arrive to do her personal care. She did not receive a visit on Christmas Day and was left in bed until 12 noon where I personally went round and found her still in
bed. Disgraceful considering this ended up being her last Christmas with us.
Sadly my nan passed away in her sleep and carers entered to find her deceased. Ambulance was called and the office was made aware of her passing however, I got a phone call that very same afternoon asking how my nan was.
Office staff were terrible and cannot organise an army of ants.

Reply from Carole Kariuki, Registered Manager at Kwikfix Recruitment Services Ltd

Emma, Firstly, I'm sorry for the passing of your Nan. I apologise that the experience of care felt less than stellar. I have gone back to my correspondence with you Emma and I emailed you on 8/1/2021 when you expressed your concerns. Kindly remember this was the period of time care providers were immensely under pressure during Covid-19 pandemic and we had to use all staff we had to ensure continuity of care. We as a company always take serious the requests on preferences as much as possible and on this occasion this could have been exacerbated by the pandemic situation, however thank you for your review as we are a care provider always seeking improvement in how we care for others and we shall continue to seek improvement and give families improved outcomes.

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Review from M S (Daughter of Client) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall service is good.
Communication requires to be looked into.
Carers always complaining about their wages not being paid on time, this affects their work.
Spot checks and reviews are not carried out on a regular basis, unless reminded.

Reply from Carole Kariuki, Registered Manager at Kwikfix Recruitment Services Ltd

Thank you for the review. We shall endeavour to do continuously improve our care service.

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Review from Matthew B (Son of Client) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Carers are always in a rush and ask to leave early regularly and can be argumentative. Seems they are more interested in getting the job done as quickly as possible and asking to leave early rather than providing my mum with the care needed. Damage to my mums property. The carpet has been damaged. The
toilet was blocked and left by carers. Around my mum's bed, there is damage to the walls. General lack of care for my mum's property. Food served to mum is sometimes prepared incorrectly or given to her cold and even once frozen. Washing up by the carers is inadequate. Knife and forks tend to not have been cleaned correctly and need to be rewashed. Carers don't tidy up after themselves. Leave messy work surfaces. Not disposing of rubbish correctly. Safety lock has been left open with code on show a few times now. The biggest issue with the carers from this company is that they are in a rush to get in and out and ask to leave early. This leads to the carers making mistakes and not providing the proper care needed.

Reply from Carole Kariuki, Registered Manager at Kwikfix Recruitment Services Ltd

Thank you for taking the time to share your concerns. We're deeply sorry to hear about the experiences you've described, and we take your feedback very seriously. The issues you've raised, particularly around rushing, inadequate care, and damage to property, as you are aware we have had several meetings to resolve this issues and there has been a follow up where we have been working towards resolving all concerns raised.

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Review from Maurice R (Next of Kin) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always there to help you and give you good advice on what to do. I like that you can contact someone for help 24 hours a day and 7 days a week.

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Review from Paul Q (Father of Client) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have a good opinion of all carers who attend. They all work to the very best of their abilities and always with respect and care.

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Review from Deborah G (Granddaughter of Client) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and carers team at Kwikfix Recruitment Service Ltd provide my grandmother and I a professional quality care service on a daily basis.
They have proven to constantly at times have gone above and beyond to ensure outstanding support.
They are always presentable, very friendly and engage
well in communication and conversation; ultimately giving us a pleasurable, satisfying and comfortable experience and genuine dedication to ensure our needs are met.

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Review from Melanie A (Client) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with company, staff very helpful.
Just one thing, I wish you would not send in carers that are very nervous of dogs, I have two cockapoos.
My 9-year-old is not very bouncy. So gentle. My 6-year-old is very playful, they both would not hurt anyone.

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Review from Lindsey S (Client) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory, overall staff Lovely however communication could be better !and cars not breaking down everybody knows what I think I am always honest in my opinion we get there some days can be very frustrating .because staff don't always understand on communication level but we get around it
And
stuff transportation cars offer breakdown often don't get phone by headquarters .plus if drivers are stuck in traffic also the staff would say we were late because of the traffic always traffic on the road .anyway. Think that what I meant by management issues.

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Review from K G (Son of Client) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Listened to everything we said and acted on them. Was helpful and informative.

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Review from E B (Wife of Client) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers always cheerful and treat my husband with respect, even though he has little communication skills they still speak to him.
Management support could be improved to both client and carers. Don't think it's right we should have to phone to ask where carers are when 2 hours late due to vehicle problems,
especially when carers reported issue and asked office to advice clients.

Reply from Carole Kariuki, Registered Manager at Kwikfix Recruitment Services Ltd

Thank you for your feedback. We shall take note and do better in management. We shall endeavour to ensure there is prompt communication early enough in case of a lateness or an untowardly event.

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Review from C H (Husband of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am my wife's 24/7 carer, and unexpectedly admitted to hospital, at short notice.
A carer from Kwikfix Recruitment Services became my wife's 24-hour live-in carer.
Her service, kindness, empathy and hard work, in understanding my wife's needs is exemplary and hugely reassuring.

Reply from Carole Kariuki, Registered Manager at Kwikfix Recruitment Services Ltd

We are glad that we are of service. Thank you for your kind words.

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Review from M R (Client) published on 28 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The young lady who visited me yesterday was keen to offer a good service, however, she was over-eager to give me advice rather than do her job!
I felt humiliated by her attitude as she treated me like a child, I am disabled, not senile! At least her language skills were an improvement over other carers.
With a little bit of training, she could be a good carer.

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Review from Annette B (Wife of Client) published on 28 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the care my husband receives is very good.

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Current Review Score: 9.3 (9.324)

Overview of Review Score

The Review Score of 9.3 (9.324) out of 10 for Kwikfix Recruitment Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.324 for Kwikfix Recruitment Services Ltd is calculated as follows: ( (64 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) + (6 Very Poors x 1) ) ÷ 102 Ratings = 4.324

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Kwikfix Recruitment Services Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Kwikfix Recruitment Services Ltd

What Type of Services does Kwikfix Recruitment Services Ltd offer?

Kwikfix Recruitment Services Ltd offers Home Care.

How many Carers does Kwikfix Recruitment Services Ltd employ?

Kwikfix Recruitment Services Ltd employs 44 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Kwikfix Recruitment Services Ltd to verify any information. View our terms and conditions. Kwikfix Recruitment Services Ltd has an Enhanced Service - more info.