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Alcedo Care Liverpool

Ground Floor, Highpoint, 34 Highfield Street, Liverpool L3 6AA
Alcedo Care Liverpool Logo
Alcedo Care Liverpool logo
Alcedo Care Liverpool, Liverpool
Alcedo Care Liverpool, Liverpool
Alcedo Care Liverpool, Liverpool

Alcedo Care Liverpool aims to provide the highest possible standards of care and customer service. As experts in the home care field, they understand the difficulties that can come with realising you need help and support and take pride in the care they provide which enables people to live fulfilling lives.

All staff are professionally trained and undergo a rigorous selection process to ensure they are able to provide the expected...  

Care Provided by Alcedo Care Liverpool

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £34
  • Weekly Live-in Care Fees: from £1,605
We offer domiciliary care, complex clinical and complex mental health care to both adults and children.
We provide support from 30-minute visits right through to 24 hours.

Please contact the office for more information on our fees and to arrange a person-centred assessment.

The price(s) shown are provided by the agency. Contact Alcedo Care Liverpool for full pricing details and T&Cs.

Contact Alcedo Care Liverpool to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Laura Mosedale (Registered Manager)

Alcedo Care Liverpool Reviews (35)

9.3

Alcedo Care Liverpool has a Review Score of 9.3 (9.298) out of 10, based on 9 reviews in the last 2 years. Over all time Alcedo Care Liverpool has 35 reviews.

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Showing 35 reviews matching selected criteria
Review from Collette G (Wife of Client) published on 4 February 2022 Submitted via Website
Overall Experience

My husband was cared for by your team. I cannot thank them enough for all the care and compassion shown towards my husband and my family. We were only with you for a short time as my husband sadly passed away. I would like to give a special mention to several members of staff in particular who went above and beyond their role as a carer. You really are an amazing group of people and I would recommend you to anyone.

Reply from Connor Simpson, Branch Manager at Alcedo Care Liverpool

Thank you for your lovely comments Collette, and although your husband was only with Alcedo for a short period, I can assure you that he was very dear to the team. Alcedo Care would like to pass condolences to you and your family during this very difficult time. Thank you for taking time out of your day to write this review, I will be sure to pass your comments to the team.

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Review from Michael P (Son of Client) published on 17 January 2022 Submitted via Postal Card
Overall Experience

Alcedo Care have been excellent. From the first day they took over the care of my mother, the staff were so professional. The level of care has been exceptional. I cannot speak more highly of the staff who have gone the extra mile to ensure my mother has been kept clean, fed, and administered drugs in a very caring fashion.

Reply from Connor Simpson, Branch Manager at Alcedo Care Liverpool

Thank you for taking the time to comment on the service that was provided to your mother. We appreciate the time you have invested in this review, which we take great pride in reading. I will be sure to pass on the message to the team.

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Review from Olga G (Client / Service User) published on 17 January 2022 Submitted via Postal Card
Overall Experience

Very pleased with the service. Carers very respectful and willing to help in any way.

Reply from Connor Simpson, Branch Manager at Alcedo Care Liverpool

Thank you for your comments, Olga, I am very happy to hear that you are pleased with the service and that you find the staff very respectful.

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Review from Maureen T (Daughter of Client) published on 17 September 2021 Submitted via Postal Card
Overall Experience

I am very pleased with the excellent care that mum and dad have received from Alcedo Care. I have found the carers to be very friendly, caring, and professional. I would highly recommend the company to friends and family.

Reply from Connor Simpson, Branch Manager at Alcedo Care Liverpool

Thank you for your feedback Maureen, it is greatly appreciated. It is always a joy to hear when service users and families state that they would recommend our service!

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Review from K C (Client / Service User) published on 23 August 2021 Submitted via Postal Card
Overall Experience

Most enjoyed visits from friendly staff. Always willing to help.

Reply from Connor Simpson, Branch Manager at Alcedo Care Liverpool

Thank you for taking time out of your day to give Alcedo Care this feedback. We are extremely happy that you are enjoying the visits - wishing you the very best, Alcedo Care Liverpool.

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Review from Eileen L (Wife of Client) published on 23 August 2021 Submitted via Postal Card
Overall Experience

I am happy with the carers' attitudes and their willingness to do anything to help.

Reply from Connor Simpson, Branch Manager at Alcedo Care Liverpool

Thank you for the feedback on the experience your husband has received from Alcedo Care. We very much appreciate the time you have taken to give us a review - wishing you the very best, Alcedo Care Liverpool.

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Review from P T (Client / Service User) published on 2 June 2021 Submitted via Postal Card
Overall Experience

The carers are very good. No complaints.

Reply from Lucy Deighton, Registered Manager at Alcedo Care Liverpool

Thank you for taking the time to review our service. I will be sure to pass your comments over to your care team.

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Review from W J (Guardian of Client) published on 10 May 2021 Submitted via Postal Card
Overall Experience

Very friendly team. Excellent care provider, very professional. Caring team. Regularly keep in contact. Any concerns dealt with promptly. Carers are truly amazing through the pandemic. They are true angels and really hope they are appreciated by management and this is reflected in rewards and wages.

Reply from Lucy Deighton, Registered Manager at Alcedo Care Liverpool

Thank you for taking the time to review our service and leave such lovely comments - it really is greatly appreciated. Our carers really are angels and I can assure you, all of our carers are appreciated by management - all of our carers are amazing! I will ensure all your feedback is passed over to the team.

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Review from Cara B (Client / Service User) published on 31 March 2021 Submitted via Postal Card
Overall Experience

I have only been with Alcedo for a short time and the overall care I receive is of a very high standard. All the carers are very efficient and friendly and treat me with dignity all the time. Apart from washing and dressing they also do my skincare in the correct way and never rush me. Before they leave they make sure that I am comfortable. On the rare occasion they are going to be late, they always phone to let me know.

Reply from Lucy Deighton, Registered Manager at Alcedo Care Liverpool

Many thanks for taking the time to review our service, Cara. We are ecstatic to hear you are delighted with the care you are receiving. We will ensure all your feedback is passed over to your care team. Our care team speak very highly of you and love supporting all your care visits.

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Review from E P (Client / Service User) published on 30 March 2021 Submitted via Postal Card
Overall Experience

I am very happy with all of my carers. Their kindness and support mean the world to me.

Reply from Lucy Deighton, Registered Manager at Alcedo Care Liverpool

Many thanks for taking the time to review our service. It really means a lot to us to receive this feedback and we will ensure all your comments are passed over to your care team.

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Review from Jane M (Client / Service User) published on 17 March 2021 Submitted via Postal Card
Overall Experience

The care and support I receive from the staff gets me through each day and I can't thank you enough for all you do for me. The carers go out of their way each visit to do all they can to help me and I'm so grateful.

Reply from Lucy Deighton, Registered Manager at Alcedo Care Liverpool

Thank you for your lovely review, Jane. We make every effort to meet the expectations of clients and families and it means a lot to the whole team to receive feedback that we are not only meeting their expectations, but we are going above and beyond. Thank you for taking the time to review our service and I will ensure all feedback is passed over to your care team.

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Review from M F (Client / Service User) published on 16 March 2021 Submitted via Postal Card
Overall Experience

I find Alcedo Care very friendly and efficient at all times. I enjoy meeting them all and they support me in everything I need, male and female. They cheer me up when I'm feeling a little low - great work.

Reply from Lucy Deighton, Registered Manager at Alcedo Care Liverpool

Thank you so much for your kind words. We really do value all feedback we receive and ensure every single message is passed over to your care team. It is an absolute pleasure to support you and we are so pleased to hear you are delighted with the care you receive.

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Review from A D (Client / Service User) published on 25 January 2021 Submitted via Postal Card
Overall Experience

Very pleased and appreciative of all their excellent work. Pleasant carers, hygienic and sociable. Overall, very satisfactory.

Reply from Lucy Deighton, Registered Manager at Alcedo Care Liverpool

Many thanks for taking the time to review our service. It really means a lot to everyone here at Alcedo Care Liverpool. I will ensure all feedback is passed over to the team.

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Review from Angela L (Niece of Client) published on 25 January 2021 Submitted via Postal Card
Overall Experience

Really happy with the care service. We have had very good support and advice from the carers to support my Aunt. They have really made a difficult situation better and have helped my Aunt to a better quality of life. They have been in touch whenever needed.

Reply from Lucy Deighton, Registered Manager at Alcedo Care Liverpool

Thank you for your lovely comments and taking the time to review our service, Angela. We are extremely proud to hear our carers have offered support and advice which has enabled your Aunt to have a better quality of life. All of your feedback will be shared with the care team who support your Aunt - many thanks again.

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Review from Moira B (Daughter of Client) published on 25 January 2021 Submitted via Postal Card
Overall Experience

As a family, we are really happy with all the care my dad has received so far. We feel reassured that my dad is in safe hands which is a relief to all of us.

Reply from Lucy Deighton, Registered Manager at Alcedo Care Liverpool

Thank you so much for your lovely comments. I will ensure all feedback is passed to the team. Thank you for taking the time to review our services.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 November 2022
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Alcedo Care Liverpool.

Awards / Recognitions (8)

  • Recipient: Alcedo CareDate: Friday 30 May 2025
  • Recipient: Alcedo CareDate: Friday 31 May 2024
  • Recipient: Alcedo Care LiverpoolDate: Wednesday 31 May 2023

Meet the Team (5)

Rebecca Page Job Title: Deputy Manager Joined: 2024
Rebecca Page

My name is Rebecca and I am the Deputy Manager for Alcedo Care North Liverpool. My role in a nutshell is to assist the Care Manager in overseeing the day-to-day running of our home care service, to ensure that we are providing excellent quality, person-centred care to our clients.

Adam Hardman Job Title: Care Coordinator Joined: 2025
Adam Hardman

My name is Adam and I am the Care Coordinator at Alcedo Care Liverpool. My role involves allocating our care workers to our clients, working with our staff’s availability, level of experience and specialist skills, and aligning them to our clients’ needs.

Louise Doyle Job Title: Field Care Supervisor Joined: 2025
Louise Doyle

My name is Louise and I’m a Field Care Supervisor at Alcedo Care Liverpool. My role includes carrying out spot checks and supervisions with carers, making sure they are providing the high standards of care we strive for. I support the development and well-being of carers, making sure they are happy in their work and our clients are happy with the care delivered.

Stephanie Branfield Job Title: Care Assessor Joined: 2025
Stephanie Branfield

Hi, my name is Stephanie, and I am the care assessor for Alcedo Care North Liverpool. As a Care Assessor, my role is to prepare and adapt person-centred care plans for our clients and their families. These might be produced with the client alone, but sometimes might also involve other healthcare professionals. It is my responsibility to ensure our clients have the maximum amount of input possible into the care plan, and that it takes into account not only their personal and medical information, but also their likes, dislikes, and what we can do to enrich their lives and support independence.

Lethisha Bibby Job Title: Field Care Supervisor Joined: 2025
Lethisha Bibby

Hi, my name is Letisha, and I am the Field Care Supervisor. My role includes carrying out spot-checks and supervisions with carers, making sure they are providing the high standards of care we strive for. I support the development and well-being of carers, making sure they are happy in their work and our clients are happy with the care delivered.

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