Alcedo Care Liverpool

Ground Floor, Highpoint, 34 Highfield Street, Liverpool L3 6AA
Review Us
9.0 30 Reviews
  • Alcedo Care Liverpool, Liverpool
Alcedo Care Liverpool aims to provide the highest possible standards of care and customer service. As experts in the home care field, they understand the difficulties that can come with realising you need help and support and take pride in the care they provide which enables people to live fulfilling lives.

All staff are professionally trained and undergo a rigorous selection process to ensure they are able to provide the expected standards of care.

Delivering care throughout the North West of England, services include dementia care, elderly care, supported living, respite care, brain injury care, end of life care and more.

The comprehensive care packages are tailored to each individual to ensure each service user's goals are met.

Care Provided by Alcedo Care Liverpool

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34
  • Weekly Live-in Care Fees: from £1605

We offer domiciliary care, complex clinical and complex mental health care to both adults and children.
We provide support from 30-minute visits right through to 24 hours.
Please contact the office for more information on our fees and to arrange a person-centred assessment.

These prices are only a guideline, please contact Alcedo Care Liverpool to find out the exact price for your requirements.

Contact Alcedo Care Liverpool to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Alcedo Care Liverpool to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Laura Mosedale (Registered Manager)
9.0

Alcedo Care Liverpool has a Review Score of 9.0 (8.972) out of 10, based on 6 reviews in the last 2 years.
Over all time Alcedo Care Liverpool has 30 reviews.

Overall Experience
  • 28
  • 1
  • 0
  • 0
  • 1
Date Published
  • 30
  • 1
  • 2
  • 6
  • 24
Reviewer Connection to Alcedo Care Liverpool
  • 10
  • 5
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 30, showing 21-30
Review from Eileen L (Wife of Client) published on 23 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with the carers' attitudes and their willingness to do anything to help.
Reply from Connor Simpson, Branch Manager at Alcedo Care LiverpoolThank you for the feedback on the experience your husband has received from Alcedo Care. We very much appreciate the time you have taken to give us a review - wishing you the very best, Alcedo Care Liverpool.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P T (Client) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very good. No complaints.
Reply from Lucy Deighton, Registered Manager at Alcedo Care LiverpoolThank you for taking the time to review our service. I will be sure to pass your comments over to your care team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from W J (Guardian of Client) published on 10 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly team. Excellent care provider, very professional. Caring team. Regularly keep in contact. Any concerns dealt with promptly. Carers are truly amazing through the pandemic. They are true angels and really hope they are appreciated by management and this is reflected in rewards and wages.
Reply from Lucy Deighton, Registered Manager at Alcedo Care LiverpoolThank you for taking the time to review our service and leave such lovely comments - it really is greatly appreciated. Our carers really are angels and I can assure you, all of our carers are appreciated by management - all of our carers are amazing! I will ensure all your feedback is passed over to the team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Cara B (Client) assisted by family/friend published on 31 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only been with Alcedo for a short time and the overall care I receive is of a very high standard. All the carers are very efficient and friendly and treat me with dignity all the time. Apart from washing and dressing they also do my skincare in the correct way and never rush me. Before they leave
they make sure that I am comfortable. On the rare occasion they are going to be late, they always phone to let me know.
Reply from Lucy Deighton, Registered Manager at Alcedo Care LiverpoolMany thanks for taking the time to review our service, Cara. We are ecstatic to hear you are delighted with the care you are receiving. We will ensure all your feedback is passed over to your care team. Our care team speak very highly of you and love supporting all your care visits.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from E P (Client) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with all of my carers. Their kindness and support mean the world to me.
Reply from Lucy Deighton, Registered Manager at Alcedo Care LiverpoolMany thanks for taking the time to review our service. It really means a lot to us to receive this feedback and we will ensure all your comments are passed over to your care team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jane M (Client) published on 17 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support I receive from the staff gets me through each day and I can't thank you enough for all you do for me. The carers go out of their way each visit to do all they can to help me and I'm so grateful.
Reply from Lucy Deighton, Registered Manager at Alcedo Care LiverpoolThank you for your lovely review, Jane. We make every effort to meet the expectations of clients and families and it means a lot to the whole team to receive feedback that we are not only meeting their expectations, but we are going above and beyond. Thank you for taking the time to review our service and I will ensure all feedback is passed over to your care team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M F (Client) published on 16 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Alcedo Care very friendly and efficient at all times. I enjoy meeting them all and they support me in everything I need, male and female. They cheer me up when I'm feeling a little low - great work.
Reply from Lucy Deighton, Registered Manager at Alcedo Care LiverpoolThank you so much for your kind words. We really do value all feedback we receive and ensure every single message is passed over to your care team. It is an absolute pleasure to support you and we are so pleased to hear you are delighted with the care you receive.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A D (Client) published on 25 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased and appreciative of all their excellent work. Pleasant carers, hygienic and sociable. Overall, very satisfactory.
Reply from Lucy Deighton, Registered Manager at Alcedo Care LiverpoolMany thanks for taking the time to review our service. It really means a lot to everyone here at Alcedo Care Liverpool. I will ensure all feedback is passed over to the team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Angela L (Niece of Client) published on 25 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really happy with the care service. We have had very good support and advice from the carers to support my Aunt. They have really made a difficult situation better and have helped my Aunt to a better quality of life. They have been in touch whenever needed.
Reply from Lucy Deighton, Registered Manager at Alcedo Care LiverpoolThank you for your lovely comments and taking the time to review our service, Angela. We are extremely proud to hear our carers have offered support and advice which has enabled your Aunt to have a better quality of life. All of your feedback will be shared with the care team who support your Aunt - many thanks again.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Moira B (Daughter of Client) published on 25 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we are really happy with all the care my dad has received so far. We feel reassured that my dad is in safe hands which is a relief to all of us.
Reply from Lucy Deighton, Registered Manager at Alcedo Care LiverpoolThank you so much for your lovely comments. I will ensure all feedback is passed to the team. Thank you for taking the time to review our services.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.0 (8.972)

Overview of Review Score

The Review Score of 9.0 (8.972) out of 10 for Alcedo Care Liverpool is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.472 for Alcedo Care Liverpool is calculated as follows: ( (30 Excellents x 5) + (2 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 36 Ratings = 4.472
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Alcedo Care Liverpool is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading

Awards / Recognitions (8)

Loading...

Meet the Team (7)

Laura

Laura Harrison

Job Title: Operations Manager Joined: 2023

Hi, my name is Laura, and I am the Operations Manager for Alcedo Care North Liverpool.

No image found

Rebecca Page

Job Title: Deputy Manager Joined: 2024

My name is Rebecca and I am the Deputy Manager for Alcedo Care North Liverpool. My role in a nutshell is to assist the Care Manager in overseeing the day-to-day running of our home care service, to ensure that we are providing excellent quality, person-centred care to our clients.

No image found

Adam Hardman

Job Title: Care Coordinator Joined: 2025

My name is Adam and I am the Care Coordinator at Alcedo Care Liverpool. My role involves allocating our care workers to our clients, working with our staff’s availability, level of experience and specialist skills, and aligning them to our clients’ needs.

No image found

Louise Doyle

Job Title: Field Care Supervisor Joined: 2025

My name is Louise and I’m a Field Care Supervisor at Alcedo Care Liverpool. My role includes carrying out spot checks and supervisions with carers, making sure they are providing the high standards of care we strive for. I support the development and well-being of carers, making sure they are happy in their work and our clients are happy with the care delivered.

No image found

Stephanie Branfield

Job Title: Care Assessor Joined: 2025

Hi, my name is Stephanie, and I am the care assessor for Alcedo Care North Liverpool. As a Care Assessor, my role is to prepare and adapt person-centred care plans for our clients and their families. These might be produced with the client alone, but sometimes might also involve other healthcare professionals. It is my responsibility to ensure our clients have the maximum amount of input possible into the care plan, and that it takes into account not only their personal and medical information, but also their likes, dislikes, and what we can do to enrich their lives and support independence.

No image found

Lethisha Bibby

Job Title: Field Care Supervisor Joined: 2025

Hi, my name is Letisha, and I am the Field Care Supervisor. My role includes carrying out spot-checks and supervisions with carers, making sure they are providing the high standards of care we strive for. I support the development and well-being of carers, making sure they are happy in their work and our clients are happy with the care delivered.

Claire

Claire Griffits

Job Title: Head of Live In Care England & Wales Joined: 2022

Hi, my name is Claire, and I am head of live-in care for Alcedo Care England & Wales. I have worked in the care sector for over twenty years, in several different settings, including care homes, care in the community and hospital settings. I started as a carer, then was promoted to a senior carer, before becoming a care coordinator. I then went on to become a Registered Manager for a domiciliary care company. I have a QCF Level 5 in Leadership within Social Care and Young People's Services.


I chose to work in the care sector because I am a very caring person and felt I had a lot to give to vulnerable people, less fortunate than myself. I chose to work for Alcedo Care for its professional structure and excellent reputation, coupled with the fact that Alcedo Care is a family-run business with excellent vision and values. In my spare time, I enjoy walking and going to the gym. I also enjoy travelling and going to concerts and festivals.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care Liverpool to verify any information. View our terms and conditions. Alcedo Care Liverpool has an Enhanced Service - more info.