Caring Bird Barnsley

14 Lidgett Road, Mapplewell, Barnsley S75 6GZ
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9.9 40 Reviews
  • Caring Bird Barnsley, Barnsley
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia

Good to Know

Owner

  • Caring Bird Consultancy Ltd

Person in charge

  • Daphney Foster (Manager)
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Caring Bird Barnsley Reviews (40)

9.9

Caring Bird Barnsley has a Review Score of 9.9 (9.888) out of 10, based on 15 reviews in the last 2 years.
Over all time Caring Bird Barnsley has 40 reviews.

Overall Experience
  • 34
  • 5
  • 0
  • 0
  • 1
Date Published
  • 40
  • 0
  • 0
  • 15
  • 25
Reviewer Connection to Caring Bird Barnsley
  • 16
  • 9
  • 7
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 40, showing 1-20
Review from J W (Daughter of Client) published on 4 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring Birds are a lovely company. They go above and beyond when caring for my family member.
The staff are friendly and attentive towards my relative always making them feel at ease.
I would recommend them if you have a family member in need of care. Couldn't be better.
Reply from Daphney Foster, Director at Caring Bird Barnsley

Thank you for your kind words, we will share these with our staff team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B S (Friend of Client) published on 4 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my friend and I asked if she was OK as she's not well. She said she couldn't be happier as she's got a lady who comes and helps her with her personal care. She said, "She's very polite and extremely caring in her job and towards me". "Helps me enormously." she said.
I must say it is noticeable
my friend looked extremely well, clean, and happier in herself. She said nothing is too much trouble for her. A lovely lady.
Reply from Daphney Foster, Director at Caring Bird Barnsley

Thank you for your kind words, we will share these with our staff team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J B (Niece of Client) published on 4 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been a client with Caring Birds and though I haven't had much interaction with the staff, the few times I have been at where carers are present, I couldn't ask for anything better. They are always so polite and jovial, they talk to my aunt like she's a friend, making her feel completely
at ease in her own home. My mam says that she's had a great experience with the management team, they're always quick to get things sorted, and they adapt to her needs when there are changes.
I'd highly recommend this company.
Reply from Daphney Foster, Director at Caring Bird Barnsley

Thank you for your kind words, we will share these with our staff team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M S (Daughter of Client) published on 4 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad recently required care and Caring Bird has provided outstanding care throughout. Sadly my dad has since passed but during his time at Caring Birds, he always said he felt respected and supported every visit and it showed in everything the carers did for him. The carers who supported my dad were
compassionate and provided me and my family with the support we needed in such a difficult time and they always went above and beyond for my dad.
Reply from Daphney Foster, Director at Caring Bird Barnsley

Thank you for your kind words, we will share these with our staff team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mike D (Son of Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanted to write to acknowledge the great level of care my mother has received from the team, they really do go above and beyond to look after her and the care goes far beyond the normal level you would expect. Most importantly they take time and make Mum feel like she is valued. Cannot recommend
highly enough.
Reply from Daphney Foster, Director at Caring Bird Barnsley

Thank you for your kind words, we will share these with our staff team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R B (Daughter of Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had Caring Bird in place to care for my mum before she passed away and I couldn’t have asked for a better company. Nothing was too much trouble, the carers were brilliant, management couldn’t do enough to support and the company as a whole were there right up to the very end. If needed, I would certainly
have them care for a family member again, or recommend them to anybody who’s looking.
Reply from Daphney Foster, Director at Caring Bird Barnsley

Thank you for your kind words, we will share these with our staff team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Christina J (Daughter of Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers went above and beyond. I have used this company for respite care a few times. I was always kept informed of any changes in care. My mum was always treated with utmost respect I will forever hold the staff and company in the highest regard. I will not hesitate to recommend the service to anyone.
Reply from Daphney Foster, Director at Caring Bird Barnsley

Thank you for your kind words, we will share these with our staff team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jayne M (Daughter of Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend Caring Birds. The care they gave to my mum was outstanding and any additional requests were quickly actioned. The carers treated my mum (and her home) with respect and kindness which gave me peace of mind through a difficult time.
Reply from Daphney Foster, Director at Caring Bird Barnsley

Thank you for your kind words, we will share these with our staff team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L M (Daughter of Client) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support we receive from Caring Bird Consultancy Ltd - Barnsley is second to none. All of the staff are polite, kind and respectful with extremely caring natures. I feel like they look after and treat my mum in the same way they treat their own parent, which is very reassuring for the times
you can't be there.
Reply from Daphney Foster, Director at Caring Bird Barnsley

Thank you so much for all your lovely words. We will share this with all the staff.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Pamela J (Client) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are efficient and gentle. I have had no problem with anyone and would be happy to have any of them again. Sometimes carers are not given enough time to get between clients.
Reply from Daphney Foster, Director at Caring Bird Barnsley

Thank you for your review. We are taking your comments onboard to improve the service that we provide.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Graeme B (Son of Client) published on 6 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This company are very good - very compassionate and caring for my dad. The management team is always on hand and can contact owners at any time. The caregivers are all very nice and friendly. You hear lots of horror stories in the care sector, so I did my research beforehand, and I am really glad I
picked Caring Bird. Thank you to everyone there.
Reply from Daphney Foster, Director at Caring Bird Barnsley

Thank you so much for all your lovely words. We will share this with all the staff.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Pauline B (Client) published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the carers helpful, understanding and respectful. The new ones quickly adapt to what is required. Those who have been helping for a while are more like friends.
Reply from Daphney Foster, Director at Caring Bird Barnsley

Thank you so much for your kind words. We will share this with our whole staff team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Glyn L (Son of Client) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the initial contact with Caring Bird, the level of communication with management has been prompt and flexible in meeting my mother's requirements. The carers visiting my mother have all provided an excellent level of care, with dignity and professionalism at all times. The follow up notes provided
after each visit are timely and informative. Overall excellent. Thank you for doing a brilliant and valued job.
Reply from Daphney Foster, Director at Caring Bird Barnsley

Thank you so much for your kind words. We will share this with the staff team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J M (Sister of Client) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff who care for my sister are so polite, friendly and helpful towards her. They cater to her needs all the time. The management are wonderful and always there for me, especially at short notice when things need to change. They are always ready to help or change appointments in an emergency.
Reply from Daphney Foster, Director at Caring Bird Barnsley

Thank you so much for your kind words. We will share this with the staff team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lynne H (Client) published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a good experience. The carers don't just come in and do their job, we chat and have a laugh. I have a sit once a week that I really enjoy. The staff always do what I like doing.
Reply from Daphney Foster, Director at Caring Bird Barnsley

Thank you so much for your kind words. We will share this with the staff.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R S (Son of Client) published on 13 June 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
The actual carers are very good. Management is very poor. Sending carers up when not arranged. What to an 80 yr old plus causes anxiety and thinking they are losing it. In fact, my father sent an email which days to come which the management ignored. The management was then rude instead of saying sorry
to an 80 plus year old. Caring should not be in your title.
Reply from Daphney Foster, Director at Caring Bird Barnsley

Thank you for your review which represents your own opinion about our services. We are sorry that this has come to this as we came highly recommended by another client and had hoped for a better relationship. As a company we have a duty of care to all parties involved - carers, clients and management. We do not condone any type of abuse especially verbal aggression and written threats towards anyone in our employment. We feel we have dealt appropriately with this situation, hence we withdrew our contract with yourselves as our team (carers) found it very difficult to deal with family behaviour (client not included). We wish you well in finding a suitable care provider who can meet family expectations. All the best.

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  • Treated with Dignity
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Review from D W (Son of Client) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since changing care providers last year Mum has been so much happier, she has a small regular team of amazing carers, Mum is very fond of them all and enjoys chatting with them. They all provide exceptional care and often go the extra mile. This has made my life so much easier by not having to worry
about who and when will they arrive. The service provided by the office is of a high standard. I have access to rotas and notes through their electronic systems, emails are immediately responded to. Nothing is too much trouble. Thank you.
Reply from Daphney Foster, Director at Caring Bird Barnsley

Thank you so much for reviewing the service we provide.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Z L (Niece of Client) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We found everyone to be very attentive and caring at all times. The staff could not do enough and they made a real effort to think and act ahead of my uncle’s needs. I would recommend their service to anyone without hesitation. We, as a family, are glad we chose Caring Bird Consultancy.
Reply from Daphney Foster, Director at Caring Bird Barnsley

Thank you so much for reviewing the service we provide.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J B (Brother of Client) published on 27 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care and service given by Caring Bird to my sister. We have been using them for the last eight months and they have been very friendly, caring and professional. Nothing is too much effort for them. They spend time talking to my sister and making her feel safe and comfortable.
Thank you to Caring Bird for all of their support to date, and for their excellent communication, understanding, efficiency and kindness.
Reply from Daphney Foster, Director at Caring Bird Barnsley

Thank you very much for your kind words. We will share this with the staff team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S A (Daughter of Client) published on 23 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring Bird has been caring for my father for the last few months. They have been amazing in every way as he struggles with dementia and is unable to do certain things but the extraordinary care and support offered by the carers allow him to have a fulfilled life. They ensure the routines are organised
and ensure there is happiness in all of this. I could not be happier with the care service provided by the team. They have helped my family out at short notice and when we are most in need of help and support. We find the staff extremely attentive to the needs of our father and are very lovely and kind. Thank you.
Reply from Daphney Foster, Director at Caring Bird Barnsley

Thank you very much for your kind words. We will share this with the staff team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.888)

Overview of Review Score

The Review Score of 9.9 (9.888) out of 10 for Caring Bird Barnsley is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.888 for Caring Bird Barnsley is calculated as follows: ( (81 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 89 Ratings = 4.888
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caring Bird Barnsley is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

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Frequently Asked Questions about Caring Bird Barnsley

What Type of Services does Caring Bird Barnsley offer?

Caring Bird Barnsley offers Home Care.

How many Carers does Caring Bird Barnsley employ?

Caring Bird Barnsley employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caring Bird Barnsley to verify any information. View our terms and conditions. Caring Bird Barnsley has an Basic Service - more info.