Helping Hands Home Care (Stroud)

Unit 11a Cornhill Shopping Centre, 13 Union Street, Stroud GL5 2JT
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9.8 21 Reviews
  • Helping Hands Home Care (Stroud), Stroud
Providing support from as little as 30 minutes per week all the way up to 24-hour live-in care, Helping Hands Home Care is one of the UK’s leading home care providers.

Helping Hands have been offering high quality care to over 40,000 families since their humble beginnings in 1989. And with a network of over 100 branches and 6,000 carers, Helping Hands are fully equipped to support you with every element of your day-to-day life.

If your needs change suddenly, your local Stroud team can even have your unique support in place in as little as 24 hours from your initial enquiry.

Call the friendly Stroud team today to find out more about the care options that are available to you.

All personal care services are provided by their CQC registered office: Helping Hands Cheltenham & Gloucester. First Floor, Unit 2 Ambrose House, Meteor Court, Barnwood, Gloucester, GL4 3RT
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33.65
  • Weekly Live-in Care Fees: from £1895

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Stroud) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Samantha Watts (Branch Care Manager)

Helping Hands Home Care (Stroud) Reviews (21)

9.8

Helping Hands Home Care (Stroud) has a Review Score of 9.8 (9.757) out of 10, based on 8 reviews in the last 2 years.
Over all time Helping Hands Home Care (Stroud) has 21 reviews.

Overall Experience
  • 18
  • 3
  • 0
  • 0
  • 0
Date Published
  • 21
  • 6
  • 8
  • 8
  • 13
Reviewer Connection to Helping Hands Home Care (Stroud)
  • 7
  • 7
  • 4
  • 2
  • 1
Total of 21, showing 21-21
Review from Sybil N (Client) published on 27 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband and I are very happy with the care we receive from Helping Hands. The Carers are reliable, friendly, helpful and reliable. They arrive on time always neatly dressed with a ready smile and prepared for any eventuality. Sometimes things are left out but that is inevitable when time is pressing.
Some are quicker than others but that is only human. If there is a fault it is quickly dealt with by Senior Staff.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Helping Hands Home Care (Stroud) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.957 for Helping Hands Home Care (Stroud) is calculated as follows: ( (44 Excellents x 5) + (2 Goods x 4) ) ÷ 46 Ratings = 4.957
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Stroud) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Samantha

Samantha Watts

Job Title: Branch Care Manager

My role as a branch manager is to manage and lead the team and remain compliant with
CQC regulations. We have a fantastic team in Stroud who all go above and beyond for our
customers. I am married to Simon and we have two girls, Lucy and Daisy.
As a family, we spend a lot of our spare time travelling around the UK for the girls to
compete in dance competitions and we love our camping holidays at the British seaside.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Stroud) to verify any information. View our terms and conditions. Helping Hands Home Care (Stroud) has an Enhanced Service - more info.