Helping Hands Home Care (Northampton)

Unit 4, The Ridings, St Giles Street, Northampton NN1 1EZ
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9.8 8 Reviews
  • Helping Hands Home Care (Northampton), Northampton
Helping Hands Home Care (Northampton) provides person-centred, compassionate care which enables people in need of assistance to remain independent at home.

Whether you need regular visits throughout the week to help you keep on top of your household chores, or more intensive live-in support for a complex condition, Helping Hands' Northampton branch offers individually tailored support that is completely unique to you and your requirements.

The Northampton branch is part of Helping Hands, which has over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.

Areas covered include but are not limited to Milton Malsor, Harpole, Hardingstone and Great Houghton.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • Adult Home Care (18+)

Personal Care & Household Services

  • Washing & Dressing

Other Care Provided

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £33.65

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Northampton) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Dawn Bayliss (Branch Care Manager)

Helping Hands Home Care (Northampton) Reviews (8)

9.8

Helping Hands Home Care (Northampton) has a Review Score of 9.8 (9.779) out of 10, based on 8 reviews in the last 2 years. Over all time Helping Hands Home Care (Northampton) has 8 reviews.

Overall Experience

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Review from S D (Husband of Client) published on 25 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is our first experience of home care, but from our very first contact with Helping Hands we have been treated with understanding, consideration, and professionalism by everyone we have dealt with. The daily visits are always on time, unless an emergency situation causes a change to the timetable.
In these rare cases we are always kept fully informed and updated. Nothing is too much trouble for my wife's carers, and she already regards them as friends. It is great to know we can rely on Helping Hands for my wife's daily needs both now and into the future.

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Review from W K (Son of Client) published on 26 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We're very happy with the service provided. Both the care and the admin behind it are excellent and all that we could hope for. It's clear that for Helping Hands the needs of the client come first. It's good to know that other support is available (and the time may come when we need it) but for now,
with their support, we are doing what we can to make our 90-year old mother as comfortable and happy as she can be.

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Review from Y H (Daughter-in-law of Client) published on 26 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping hands staff go above and beyond in their care and concern for their clients. They are very understanding and try to be as flexible as possible.
The carers are kind and will try and help their clients as much as possible.
Communication is good.

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Review from Jill B (Sister of Client) published on 12 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Brother has been supported by Helping Hands since his diagnosis of MND in November. He started with just a fortnightly visit to help with some household chores. He now is supported 4 times a day and for me, living so far away, they have been heaven sent. For my Brother, I believe, helping him to
keep his independence as much as possible. From resisting any help he now looks forward to the visits. I am never made to feel like a fuss pot when I call. I am always treated with kindness and any any problem is solved. I do not know how either of us would have coped without the help

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Review from Kerry W (Daughter of Client) published on 24 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not speak highly enough of the care team we are so fortunate to have looking after my mum. The manager gave us a lovely introduction to the care company. No false promises and managing the expectations of the care. Every single one of the carers who have visited my mum have been lovely bubbly
happy people motivating my mother to move and clean herself with an ease that makes to whole process look easy. I know from bitter experience that it isn't. They bring a breath of fresh air into the mornings, smiling through their tasks leaving the area they have been absolutely spotless. I can't thank Helping Hands and all their staff enough for helping to make the difficult decision to use a care company. I have been completely overwhelmed by the staff the easy access to the office, a phone call that is always answered. If you need to use a care company use this one. You will not be disappointed
Thank you

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Review from Stephen W (Son of Client) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had Helping Hands for over a year. Her main carer is outstanding, she goes above and beyond and we have real peace of mind knowing mum is well cared for. All the staff are lovely and treat mum like one of their own.

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Review from Louise J (Niece of Client) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been receiving support from Helping Hands Northampton for the past four months and I am pleased to report that this has been a really good decision to implement care in the morning and evening. My aunt has become familiar with the routine and the care staff who attend to her and now looks
forward to seeing someone first thing in the morning and last thing at night. The care staff have encouraged her to eat a more balanced diet (something we failed to do) and this is helping her diabetes. The care staff also report back to us any issues either with our aunt or with her living accommodation so that we can remedy them. We definitely feel that we have a good balance of care and support and this is not only providing our aunt with reassurance but us too as her family who live a considerable distance away. The office staff have also been excellent as there were some access issues to start with, but they worked with us and together we were able to resolve them. Thank you.

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Review from Maggie S (Niece of Client) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands have provided an excellent service for my aunt during a difficult time. They have been totally focused on her needs, and are proactive in finding solutions when problems arrive. The carers have built a good relationship with my aunt and they are supporting her staying in her own home independently.

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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Helping Hands Home Care (Northampton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.979 for Helping Hands Home Care (Northampton) is calculated as follows: ( (46 Excellents x 5) + (1 Goods x 4) ) ÷ 47 Ratings = 4.979

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Northampton) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Dawn

Dawn Bayliss

Job Title: Branch Care Manager

I oversee and set up care packages locally, ensuring our team provides top-quality care to keep customers safe and independent at home. We tailor care to meet individual needs and build strong relationships with our customers. My passion for the industry began 14 years ago when my mum was diagnosed with dementia. I‘ve worked in the sector since 2009, and in my spare time, I enjoy music and trips to Cornwall.

Frequently Asked Questions about Helping Hands Home Care (Northampton)

What Type of Services does Helping Hands Home Care (Northampton) offer?

Helping Hands Home Care (Northampton) offers Home Care.

How many Carers does Helping Hands Home Care (Northampton) employ?

Helping Hands Home Care (Northampton) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Northampton) to verify any information. View our terms and conditions. Helping Hands Home Care (Northampton) has an Enhanced Service - more info.