Better Care at Home East

The team have provided health care for a year now and the whole family have been very glad to have them. The entire team are well-trained and reliable. Nothing is too much trouble and their communication with the family is excellent. Sometimes a chat or a joke are just as important as the physical care and they certainly provide that too! Thank you so much for the loving care.

All of the carers who visit my father have been very kind, understanding and professional when helping him. Amongst many other problems, he is totally blind and is therefore very reliant on their help.

I have absolute confidence in the care team that support my mother. They are extremely professional, dedicated and reliable. More importantly, they treat my mother as a member of their own family and show her respect and kindness on every level.

She looks forward to their daily visits, and they are an integral part of enabling her to continue to live at home.

Excellent carers. We have been using Better Care since March/April 2023. Been a life saver for my mum who was struggling with some self help skills eg: taking her medication. This is now administered daily by her carers who also provide that social connection she enjoys.

I can not speak highly enough about the care and friendliness my mother has received from all those from Better Care at Home East. Nothing is too much for them, from changing beds, to collecting and administering medication. Looking after any ailments that have arisen and promptly dealt with. Helping with household chores. Constant contact with family as and when things arise, which also works both ways. Always answers any of our problems asap. A definite 5 star company

The brilliant, caring, thoughtful and reliable team who make Mum feel happy and safe. Also, a great burden of worry has been taken off the family's shoulders. Excellent communication with the family.

Excellent service. Very attentive. Good flow of information both via app and messages. Would be lost without them. Gives me daily reassurance. Always willing to go the extra mile, very patient and listen to customer needs.

Better Care at Home East has provided care for my mother and father from August 2020 to date. Sadly my mother passed away in October 2022. Since then, they have cared for my father 24/7, and he is very happy. The staff are well-trained, friendly and caring. They ensure that my father is well looked after, and they raise any issues of concern with me without delay. I am kept very well informed through the reports each carer put online after their shifts.

I find that every one of the carers diligently attends to my wife and diligently makes sure all her needs are attended to in regard to food, dressings and personal care. They also help with obtaining medicines, prescriptions etc. from doctors and pharmacies.

Better Care at Home has provided my wife with care for a period of almost five years, excellent service of care, indeed outstanding. The staff are extremely well trained and monitored and they are a delight to welcome to ones home. I have no hesitation in recommending Batter Care to people in a similar situation to my wife.

All staff are very helpful and make an effort to make sure that each patient is satisfied when the carers leave the client's property.

I am so grateful for the way that the manager and her wonderful team of carers looked after my husband. Nothing was too much trouble, and they appreciated his sense of humour. They also helped me in many ways, including babysitting my husband whilst I had a welcome hour or two-break. I cannot praise or recommend them highly enough.

Don't know what I would do without them. They keep me company and make me laugh.

All the staff I have met are friendly, caring, professional and lovely. They learnt my dad's personal preferences quickly and remember them. They manage to maintain dignity and respect alongside natural ease and comfort so they are neither over-familiar nor strangers. True professionals. We are lucky to have them caring for my Dad.

The carers always come at the time provided; they are friendly and cheerful despite the early hours. They help when I have a shower and make sure that I don't get cold or slip. Basic shopping will be delivered either the same day or at their next visits - a great help.

When my sister, who has Parkinson's dementia, was unable to live independently I was anxious to find suitable home care. After contacting a number of agencies in the Christchurch area, we came across Better Care. After meeting with the manager, I was reassured that Better Care could provide exactly the kind of support my sister needed. All of the carers were kind and cheerful and my sister loved having them in her home. They ensured that she was well looked after and that she took all her medication on time. They also let me know how she was and raised any issues of concern. When my sister suddenly needed more support, the manager managed to reorganise her care staff at very short notice so that this was possible. In the end, my sister needed 24-hour care and so she went into a nursing home. The carers prepared her for this transition and packed up everything that she needed. Undoubtedly this made leaving home and going into a new environment much less stressful. I strongly recommend Better Care.

I am so happy to be given this opportunity to spread the word about this remarkable care agency. You looked after my 94-year-old mother and treated her with respect and kindness in a way and could honestly not imagine being surpassed. I know you have knowledge and expertise and I would expect no less. But you have the attitudes, patience and tolerance, respect for individuality and personalisation of the care you offer that is impressive, and this from all your people. It's nice to be accomplished in your work, but the greatest accomplishment is to show kindness to an elderly and vulnerable old lady. Kindness in our dealings with others is what truly matters. There isn't enough of it in our world. And you showed a similar understanding of her son's feelings. I must say that now my Mother has gone into residential care, I will miss you. You really do deserve your 'outstanding' rating.

For some time now Better Care at Home have been looking after my friend. They are not just carers, they are an extended family who truly do care. What they have done for her truly goes above and beyond. We thank you for your constant care and love.