Eleanor Nursing & Social Care Ltd - Bristol

26 Gilda Parade, Whitchurch, Bristol BS14 9HY
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8.6 9 Reviews
  • Eleanor Nursing & Social Care Ltd - Bristol, Bristol
Eleanor Healthcare Group is your premier destination for unparalleled home care services in Bristol. With a rich legacy spanning over 40 years since their inception in 1979, Eleanor Healthcare Group has emerged as a trusted leader in the industry, deeply ingrained within the Bristol community.

Strategically situated in the vibrant Whitchurch area of Bristol, they extend their exceptional care services throughout South Bristol and beyond. The dedicated team delivers personalised care and support directly to your doorstep, ensuring comfort and convenience. From assistance with shopping and household chores to personal care and companionship, they are committed to meeting your every need with compassion and professionalism.
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Care Provided by Eleanor Nursing & Social Care Ltd - Bristol

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £31 – £33
  • Weekly Live-in Care Fees: £1350 – £1450

These prices are only a guideline, please contact Eleanor Nursing & Social Care Ltd - Bristol to find out the exact price for your requirements.

Contact Eleanor Nursing & Social Care Ltd - Bristol to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Eleanor Nursing & Social Care Ltd - Bristol to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Sarah Wring (Branch Manager)

Eleanor Nursing & Social Care Ltd - Bristol Reviews (9)

8.6

Eleanor Nursing & Social Care Ltd - Bristol has a Review Score of 8.6 (8.631) out of 10, based on 9 reviews in the last 2 years.
Over all time Eleanor Nursing & Social Care Ltd - Bristol has 9 reviews.

Overall Experience
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  • 5
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Date Published
  • 9
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Reviewer Connection to Eleanor Nursing & Social Care Ltd - Bristol
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Total of 9, showing 1-9
Review from Kay C (Daughter of Client) published on 18 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My poor mum was diagnosed with early stage Alzheimer's in 2023 and due to her memory loss, required support at home with her medications and ensuring a hot meal was prepared. Social Services organised a care provider and Eleanor Care provided the home service for my mum. The carers looking after mum
are polite and kind and some of them went above and beyond to ensure my mum received the care she needed. Mum's condition has worsened sadly and her care package changed suddenly and we had to move to another care provider unfortunately. We were very sad to be leaving Eleanor Care. Thank you for everything you did for mum.
Reply from Eleanor Healthcare Group, Bristol Team at Eleanor Nursing & Social Care Ltd - BristolThank you so much for your message. It really means a lot to us. We were truly sorry to see your mum go, but we're so glad to hear the care she received brought some comfort during such a difficult time. She was always a pleasure to support, and it was clear how much she meant to you. Wishing you and your family all the very best moving forward.
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Review from W R (Client) published on 17 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Eleanor welcomed me to the company when my carers stopped their business. They have been caring for me since - personal care and light household tasks. I am pleased with the care I receive.
Reply from Eleanor Healthcare Group, Bristol Team at Eleanor Nursing & Social Care Ltd - BristolThank you for sharing your experience. It's truly appreciated. It's great to hear that the transition went smoothly and that you've felt supported since the very beginning. Knowing you're happy with the care and day-to-day help means a lot. We're glad to be here for you.
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Review from F R (Client) assisted by family/friend published on 7 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything is working good at the minute, very happy with all the carers that have been coming to help me.
Reply from Bristol Team, Eleanor Nursing & Social Care Ltd - Bristol at Eleanor Nursing & Social Care Ltd - BristolThank you for sharing this lovely feedback. We're really pleased to hear that everything is going well and that you're happy with the carers supporting you. Your kind words mean a lot to the team, and we truly appreciate you taking the time to let us know.
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Review from E B (Daughter of Client) published on 5 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Eleanor Care are easy to access, professional and helpful. I can pop in the office if I have a query and am always welcomed. The carers follow the care plan and have built up good relationships with Mum. She was reluctant at first, but now welcomes their visits and looks forward to seeing them. The
office are helpful and flexible, doing their best to accommodate the best for the client.
Reply from Bristol Team, Eleanor Nursing & Social Care Ltd - Bristol at Eleanor Nursing & Social Care Ltd - BristolThank you so much for taking the time to share such thoughtful feedback. We're really pleased to hear that you find our team easy to reach and supportive, and that you always feel welcomed when visiting the office.

It's wonderful to know that the carers have built a strong relationship with your mum and that she now looks forward to their visits. Supporting clients in a way that helps them feel comfortable and confident is very important to us.

We're also glad the office team has been able to accommodate your needs and remain flexible. Your kind words mean a great deal to everyone involved in your mum's care.

Thank you again for sharing this - it truly encourages our whole team.
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Review from A B (Daughter of Client) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The majority of carers were very kind + understood mum's needs. Time keeping was good but mum never received the full time that was funded even when the company asked the L.A. to increase hours - on increase that was rarely used. Tasks marked as complete on the app were not. Some carers (despite being
asked to stop) carried out tasks i.e dressing, applying cream, whilst mum was going to the toilet - lack of dignity. I felt the management team did not welcome any concerns raised about the service and were quite intimidating in their relationship with us.
Reply from Eleanor Healthcare Group, Bristol Team at Eleanor Nursing & Social Care Ltd - BristolThank you for sharing such honest and important feedback. We're truly sorry to hear that your experience didn't always reflect the standard of care and respect your mum deserved. It's upsetting to know there were concerns around dignity, communication, and how your concerns were received - that should never be the case. Your voice matters, and raising these points helps shine a light on where things need to improve. We deeply appreciate you taking the time to speak up.
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Review from L W (Client) assisted by family/friend published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Service is usually good with a few odd occasions where is not 100% but usually over 80% on time. I have no complaints about the staff and care given. Professionalism at all times.
Reply from Eleanor Healthcare Group, Bristol Team at Eleanor Nursing & Social Care Ltd - BristolThank you for sharing your experience with us. We really appreciate your honesty. We're happy to hear you're pleased with the care and that the team has always shown professionalism. We know timing can make a real difference day to day, so it's helpful to know where things are working well and where we can still improve. If there's ever a time things feel off, please don't hesitate to reach out - we're always here to listen and do what we can.
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Review from Julian P (Client) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall experiene could of been excellent all bar a few that let it down. Staff was very good extremely helpful and polite also applies to management there are quite a few carers that are extremely outstanding and just a small minority that let the side down.
Reply from Eleanor Healthcare Group, Bristol Team at Eleanor Nursing & Social Care Ltd - BristolThank you so much for taking the time to share this. It really means a lot to know that many of the team made a positive impression and helped you feel supported. We're sorry to hear there were a few moments that didn't quite reflect the standard we aim for and that's not something we take lightly. We'll be in touch soon so we can talk things through properly. Your experience matters to us, and we want to make sure every part of the care feels right for you.
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Review from Maureen A (Wife of Client) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the young ladies who come are polite, competent and friendly. They take away the stress and worry of getting my husband showered and dressed. They come on time and are efficient but never pushy or impatient.
Reply from Eleanor Healthcare Group, Bristol Team at Eleanor Nursing & Social Care Ltd - BristolThat's such a lovely reflection of the team. It's great to hear how much of a difference they're making for both you and your husband. Having people you can trust who treat you with patience and kindness really does take a huge weight off. We'll be sure to pass your kind words on. They'll be so appreciated.
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Review from J B (Daughter-in-law of Client) published on 21 May 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
We were reassured when we organised Mum's care visits that all visits would be on time at the times that we had asked for. The time keeping is appalling. We are lucky if anyone arrives within two hours of the scheduled call time. Don't believe any of the false promises that you get given, find a more
trustworthy company.
We have had temporary care given by 3 other organisations before, none were without slight problems but none were the nightmare that Eleanor care is.
Reply from Eleanor Healthcare Group, Bristol Team at Eleanor Nursing & Social Care Ltd - BristolThank you for sharing your honest feedback. We are deeply sorry to hear about your experience and the issues with timekeeping and the inconvenience it has caused. This is not the standard of service we strive to provide. We understand the importance of reliable and timely care, especially for your mum's well-being, and we take your concerns very seriously. Be assured that we will address these issues promptly and will be reviewing our scheduling practices to prevent such occurrences in the future. Your feedback is invaluable in helping us improve our services, and we would appreciate the opportunity to discuss this further with you to make things right. Please contact our management team at your earliest convenience.
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Current Review Score: 8.6 (8.631)

Overview of Review Score

The Review Score of 8.6 (8.631) out of 10 for Eleanor Nursing & Social Care Ltd - Bristol is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.0 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.981 for Eleanor Nursing & Social Care Ltd - Bristol is calculated as follows: ( (19 Excellents x 5) + (25 Goods x 4) + (5 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 54 Ratings = 3.981
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Eleanor Nursing & Social Care Ltd - Bristol is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 = 4.65
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Sarah Wring

Job Title: Registered Manager Joined: 2024

Meet Sarah Wring, the registered manager at the Bristol home care branch. With an impressive 31-year career in the care sector, Sarah embarked on her journey as a dedicated carer, driven by a profound passion for helping others.


Joining Eleanor Care in March 2024, Sarah has focused on enhancing care delivery standards and spearheading recruitment efforts. Her extensive experience and unwavering commitment to providing compassionate care make her an invaluable asset to the team, dedicated to making a positive impact on the lives of those served.

Frequently Asked Questions about Eleanor Nursing & Social Care Ltd - Bristol

What Type of Services does Eleanor Nursing & Social Care Ltd - Bristol offer?

Eleanor Nursing & Social Care Ltd - Bristol offers Home Care.

How many Carers does Eleanor Nursing & Social Care Ltd - Bristol employ?

Eleanor Nursing & Social Care Ltd - Bristol employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eleanor Nursing & Social Care Ltd - Bristol to verify any information. View our terms and conditions. Eleanor Nursing & Social Care Ltd - Bristol has an Enhanced Service - more info.