Eleanor Nursing & Social Care Ltd - Bristol

26 Gilda Parade, Whitchurch, Bristol BS14 9HY
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8.4 7 Reviews
  • Eleanor Nursing & Social Care Ltd - Bristol, Bristol
Eleanor Healthcare Group is your premier destination for unparalleled home care services in Bristol. With a rich legacy spanning over 40 years since their inception in 1979, Eleanor Healthcare Group has emerged as a trusted leader in the industry, deeply ingrained within the Bristol community.

Strategically situated in the vibrant Whitchurch area of Bristol, they extend their exceptional care services throughout South Bristol and beyond. The dedicated team delivers personalised care and support directly to your doorstep, ensuring comfort and convenience. From assistance with shopping and household chores to personal care and companionship, they are committed to meeting your every need with compassion and professionalism.
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Care Provided by Eleanor Nursing & Social Care Ltd - Bristol

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £31 – £33
  • Weekly Live-in Care Fees: £1350 – £1450

These prices are only a guideline, please contact Eleanor Nursing & Social Care Ltd - Bristol to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Sarah Wring (Branch Manager)

Eleanor Nursing & Social Care Ltd - Bristol Reviews (7)

8.4

Eleanor Nursing & Social Care Ltd - Bristol has a Review Score of 8.4 (8.433) out of 10, based on 7 reviews in the last 2 years.
Over all time Eleanor Nursing & Social Care Ltd - Bristol has 7 reviews.

Overall Experience
  • 2
  • 4
  • 0
  • 0
  • 1
Date Published
  • 7
  • 6
  • 6
  • 7
  • 0
Reviewer Connection to Eleanor Nursing & Social Care Ltd - Bristol
  • 3
  • 2
  • 1
  • 1
Total of 7, showing 1-7
Review from F R (Client) assisted by family/friend published on 7 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything is working good at the minute, very happy with all the carers that have been coming to help me.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from E B (Daughter of Client) published on 5 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Eleanor Care are easy to access, professional and helpful. I can pop in the office if I have a query and am always welcomed. The carers follow the care plan and have built up good relationships with Mum. She was reluctant at first, but now welcomes their visits and looks forward to seeing them. The
office are helpful and flexible, doing their best to accommodate the best for the client.
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  • Management
  • Treated with Dignity
  • Value for Money
Review from A B (Daughter of Client) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The majority of carers were very kind + understood mum's needs. Time keeping was good but mum never received the full time that was funded even when the company asked the L.A. to increase hours - on increase that was rarely used. Tasks marked as complete on the app were not. Some carers (despite being
asked to stop) carried out tasks i.e dressing, applying cream, whilst mum was going to the toilet - lack of dignity. I felt the management team did not welcome any concerns raised about the service and were quite intimidating in their relationship with us.
Reply from Eleanor Healthcare Group, Bristol Team at Eleanor Nursing & Social Care Ltd - Bristol
Thank you for sharing such honest and important feedback. We're truly sorry to hear that your experience didn't always reflect the standard of care and respect your mum deserved. It's upsetting to…read more
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  • Treated with Dignity
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Review from L W (Client) assisted by family/friend published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Service is usually good with a few odd occasions where is not 100% but usually over 80% on time. I have no complaints about the staff and care given. Professionalism at all times.
Reply from Eleanor Healthcare Group, Bristol Team at Eleanor Nursing & Social Care Ltd - Bristol
Thank you for sharing your experience with us. We really appreciate your honesty. We're happy to hear you're pleased with the care and that the team has always shown professionalism. We know timing…read more
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Review from Julian P (Client) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall experiene could of been excellent all bar a few that let it down. Staff was very good extremely helpful and polite also applies to management there are quite a few carers that are extremely outstanding and just a small minority that let the side down.
Reply from Eleanor Healthcare Group, Bristol Team at Eleanor Nursing & Social Care Ltd - Bristol
Thank you so much for taking the time to share this. It really means a lot to know that many of the team made a positive impression and helped you feel supported. We're sorry to hear there were a few…read more
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Review from Maureen A (Wife of Client) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the young ladies who come are polite, competent and friendly. They take away the stress and worry of getting my husband showered and dressed. They come on time and are efficient but never pushy or impatient.
Reply from Eleanor Healthcare Group, Bristol Team at Eleanor Nursing & Social Care Ltd - Bristol
That's such a lovely reflection of the team. It's great to hear how much of a difference they're making for both you and your husband. Having people you can trust who treat you with patience and…read more
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Review from J B (Daughter-in-law of Client) published on 21 May 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
We were reassured when we organised Mum's care visits that all visits would be on time at the times that we had asked for. The time keeping is appalling. We are lucky if anyone arrives within two hours of the scheduled call time. Don't believe any of the false promises that you get given, find a more
trustworthy company.
We have had temporary care given by 3 other organisations before, none were without slight problems but none were the nightmare that Eleanor care is.
Reply from Eleanor Healthcare Group, Bristol Team at Eleanor Nursing & Social Care Ltd - Bristol
Thank you for sharing your honest feedback. We are deeply sorry to hear about your experience and the issues with timekeeping and the inconvenience it has caused. This is not the standard of service…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.4 (8.433)

Overview of Review Score

The Review Score of 8.4 (8.433) out of 10 for Eleanor Nursing & Social Care Ltd - Bristol is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.8 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.833 for Eleanor Nursing & Social Care Ltd - Bristol is calculated as follows: ( (13 Excellents x 5) + (19 Goods x 4) + (5 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 42 Ratings = 3.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eleanor Nursing & Social Care Ltd - Bristol is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Sarah Wring

Job Title: Registered Manager Joined: 2024

Meet Sarah Wring, the registered manager at the Bristol home care branch. With an impressive 31-year career in the care sector, Sarah embarked on her journey as a dedicated carer, driven by a profound passion for helping others.


Joining Eleanor Care in March 2024, Sarah has focused on enhancing care delivery standards and spearheading recruitment efforts. Her extensive experience and unwavering commitment to providing compassionate care make her an invaluable asset to the team, dedicated to making a positive impact on the lives of those served.

Frequently Asked Questions about Eleanor Nursing & Social Care Ltd - Bristol

What Type of Services does Eleanor Nursing & Social Care Ltd - Bristol offer?

Eleanor Nursing & Social Care Ltd - Bristol offers Home Care.

How many Carers does Eleanor Nursing & Social Care Ltd - Bristol employ?

Eleanor Nursing & Social Care Ltd - Bristol employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eleanor Nursing & Social Care Ltd - Bristol to verify any information. View our terms and conditions. Eleanor Nursing & Social Care Ltd - Bristol has an Enhanced Service - more info.