Eleanor Nursing & Social Care Ltd - Bristol

Thank you so much for taking the time to share such thoughtful feedback. We're really pleased to hear that you find our team easy to reach and supportive, and that you always feel welcomed when visiting the office.

It's wonderful to know that the carers have built a strong relationship with your mum and that she now looks forward to their visits. Supporting clients in a way that helps them feel comfortable and confident is very important to us.

We're also glad the office team has been able to accommodate your needs and remain flexible. Your kind words mean a great deal to everyone involved in your mum's care.

Thank you again for sharing this - it truly encourages our whole team. Read less

Thank you for sharing such honest and important feedback. We're truly sorry to hear that your experience didn't always reflect the standard of care and respect your mum deserved. It's upsetting to know there were concerns around dignity, communication, and how your concerns were received - that should never be the case. Your voice matters, and raising these points helps shine a light on where things need to improve. We deeply appreciate you taking the time to speak up. Read less

Thank you for sharing your experience with us. We really appreciate your honesty. We're happy to hear you're pleased with the care and that the team has always shown professionalism. We know timing can make a real difference day to day, so it's helpful to know where things are working well and where we can still improve. If there's ever a time things feel off, please don't hesitate to reach out - we're always here to listen and do what we can. Read less

Thank you so much for taking the time to share this. It really means a lot to know that many of the team made a positive impression and helped you feel supported. We're sorry to hear there were a few moments that didn't quite reflect the standard we aim for and that's not something we take lightly. We'll be in touch soon so we can talk things through properly. Your experience matters to us, and we want to make sure every part of the care feels right for you. Read less

Thank you for sharing your honest feedback. We are deeply sorry to hear about your experience and the issues with timekeeping and the inconvenience it has caused. This is not the standard of service we strive to provide. We understand the importance of reliable and timely care, especially for your mum's well-being, and we take your concerns very seriously. Be assured that we will address these issues promptly and will be reviewing our scheduling practices to prevent such occurrences in the future. Your feedback is invaluable in helping us improve our services, and we would appreciate the opportunity to discuss this further with you to make things right. Please contact our management team at your earliest convenience. Read less