Eleanor Nursing & Social Care Ltd - Bristol Reviews (4)
Eleanor Nursing & Social Care Ltd - Bristol has a Review Score of 7.9 (7.875) out of 10, based on 4 reviews in the last 2 years.
Over all time Eleanor Nursing & Social Care Ltd - Bristol has 4 reviews.
4.0 out of 5
Thank you for sharing your experience with us. We really appreciate your honesty. We're happy to hear you're pleased with the care and that the team has always shown professionalism. We know timing can make a real difference day to day, so it's helpful to know where things are working well and where we can still improve. If there's ever a time things feel off, please don't hesitate to reach out - we're always here to listen and do what we can.
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4.0 out of 5
Thank you so much for taking the time to share this. It really means a lot to know that many of the team made a positive impression and helped you feel supported. We're sorry to hear there were a few moments that didn't quite reflect the standard we aim for and that's not something we take lightly. We'll be in touch soon so we can talk things through properly. Your experience matters to us, and we want to make sure every part of the care feels right for you.
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5.0 out of 5
That's such a lovely reflection of the team. It's great to hear how much of a difference they're making for both you and your husband. Having people you can trust who treat you with patience and kindness really does take a huge weight off. We'll be sure to pass your kind words on. They'll be so appreciated.
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1.0 out of 5
We have had temporary care given by 3 other organisations before, none were without slight problems but none were the nightmare that Eleanor care is.
Thank you for sharing your honest feedback. We are deeply sorry to hear about your experience and the issues with timekeeping and the inconvenience it has caused. This is not the standard of service we strive to provide. We understand the importance of reliable and timely care, especially for your mum's well-being, and we take your concerns very seriously. Be assured that we will address these issues promptly and will be reviewing our scheduling practices to prevent such occurrences in the future. Your feedback is invaluable in helping us improve our services, and we would appreciate the opportunity to discuss this further with you to make things right. Please contact our management team at your earliest convenience.
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Overview of Review Score
The Review Score of 7.9 (7.875) out of 10 for Eleanor Nursing & Social Care Ltd - Bristol is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 3.9 out of 5 from 4 Reviews in the last 24 months.
- The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.875 for Eleanor Nursing & Social Care Ltd - Bristol is calculated as follows: ( (7 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) + (3 Very Poors x 1) ) ÷ 24 Ratings = 3.875
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Eleanor Nursing & Social Care Ltd - Bristol is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
