What Type of Services does Unique Homecare Lincoln Ltd offer?

Unique Homecare Lincoln Ltd offers Home Care.

How many Carers does Unique Homecare Lincoln Ltd employ?

Unique Homecare Lincoln Ltd employs 40 carers.

Unique Homecare Lincoln Ltd, Office 5 George Boole House, D1/D2 The Point, Weaver Road, Lincoln, Lincolnshire LN6 3QN

Review from M S (Client) published on 23 July 2025
Submitted via Postal Card • Report

Overall Experience

I have nothing but good to say of this company. I am very pleased with the treatment I am receiving.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

We are really pleased to hear that you are happy with the service and thank you so much for taking the time to kindly leave us a review to share your experience.

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Review from Peter B (Son of Client) published on 17 July 2025
Submitted via Website • Report

Overall Experience

We have used Unique for over 12 months and can only praise the care and attention they provided my parents. The carers would go over and above completing many different tasks around the house that really helped their day to day life. A very personable and professional company. Highly recommend.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

We are so appreciative of you taking the time to share a review of your experience. It has been our pleasure to care for your mum and we will ensure this feedback is passed on to her carers.

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Review from Wendy C (Daughter of Client) published on 11 July 2025
Submitted via Website • Report

Overall Experience

Very satisfied. The carers are always on time, professional and caring. It has been comforting to know that management are checking in from time to time too.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you so much for kindly leave us a review. We are so pleased that you are happy with the care being provided and grateful that you chose and trusted the team at Unique to support your dad.

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Review from D K (Daughter of Client) published on 16 May 2025
Submitted via Website • Report

Overall Experience

Over the past three years Unique have provided care for my Mum, which has enabled her to live in her own home in line with her wishes, despite increasing care needs. Throughout this time, it has been evident, demonstrated through their actions, that these carers, really care. Mum trusted them and felt

safe with them. They were punctual, reliable and positive, whilst providing individualised care.
Mum's needs were regularly assessed and her care plan modified as required: the team always responded quickly to our requests.
The communication with us as daughters was effective and efficient , handled with great care and sensitivity.
There were a number of occasions when carers stayed with my Mum at short notice, to maintain her safety until we could reach her. The care demonstrated on these occasions was outstanding and quite possibly unique.
My Mum and I can recommend this company without reservation and I will be forever grateful for the impact they made in Mum's final years.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you for taking the the time to leave such a lovely, personalised review. We are so grateful that you chose and trusted us to support your mum, the team have such wonderful memories of the time spent with her and she will always hold a special place in our hearts.

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Review from Shelley J (Daughter-in-law of Client) published on 16 April 2025
Submitted via Website • Report

Overall Experience

Unique have cared for my mother in law for the past few years, we cannot fault them, always letting us know if she was okay and doing everything thing we asked. Treated her with kindness and respect I would highly recommend them.

Reply from Rachael ODonnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you for taking the time to leave us a review, we are very grateful. It was a pleasure to care for your mum and it means the world to us that we were able to help and make a difference.

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Review from L A (Daughter of Client) published on 2 April 2025
Submitted via Website • Report

Overall Experience

I have been so impressed by the service I've received from Unique Homecare. Email responses to my initial enquiries were not only prompt but very helpful and I have subsequently been able to choose a level of care for my mother specifically tailored to her needs at the moment. The carers have been so

willing, practical and friendly and very punctual too! Whenever I've had any contact with Unique, whether in person or by telephone, it has been friendly and efficient and my overall impression so far is one of a very professional service. I've personally felt so reassured at what has been a difficult and uncertain time and I'd recommend them to anyone in a similar position.

Reply from Rachael ODonnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you so much for the wonderful review, we are really grateful that you have taken the time to share your experience and that you are happy with the service being provided

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Review from Susanna C (Daughter of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience

I highly recommend Unique homecare. Since day one of contact the team have been nothing but brilliant. From the initial home visit to assess what we needed for mum to starting visits the time frame was great.
We currently have three morning visits a week just to give me a few mornings without having

a carer visit to do beforehand. Whenever we've needed additional visits the team have been instant to respond.
Communication from the team is brilliant. We use a message book for quick requests for the carer to do such as moving a lunch plate down for mum in her fridge. The team are always quick to let me know if they have spotted anything with mums health during their visit via email and phone.
Mum was also invited to a Christmas social with the team and other service users and although she was unable to attend this last one it was nice for her to recieve an invitation.

Reply from Rachael ODonnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you for the wonderful review and feedback. We are very grateful to you for taking the time to share this and pleased that we have been able to make a difference for you and your mum.

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Review from P W (Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience

The lady who comes fortnightly to spend time with my wife, who has Alzheimer's, is very caring, professional and so very friendly. When visiting she fully engages my wife in conversations and spends time helping her with crosswords and word search books. While I can do these tasks having a someone

else involved stimulates my wife's mind and does her a lot of good.

Reply from Rachael ODonnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you so much for your review. Its lovely to hear that your wife has built up a strong connection with her regular carer and that it is helping to keep her mind stimulated, we will make sure that your kind words are passed on.

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Review from Ann S (Client) published on 4 February 2025
Submitted via Website • Report

Overall Experience

Overall excellent service from all involved in my care. Having just joined Unique Homecare Lincoln I didn't know what to expect. The sensitive, professional way in which I was approached came when I was at my lowest I can't thank enough.

Reply from Rachael ODonnell, Managing Director at Unique Homecare Lincoln Ltd

We are so grateful for your review. It means so much to us that our lovely team were able to help and support you. Thank you.

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Review from Colin M (Son of Client) published on 18 November 2024
Submitted via Website • Report

Overall Experience

What an exceptional company! We are often quick to complain but slow to praise. I and all of my family have been thrilled at the quality of care and conscientious staff employed here. Nothing is too much trouble. Even if something isn't quite right, a quick word sees immediate action and resolution

or compromise.
You do get what you pay for! A little over the average hourly rate but worth every single penny! You would be lucky to find better communication skills and constant monitoring of your loved ones, which gives you peace of mind and allows your life to carry on.
Don't hesitate to call this company, you will not regret it!

Reply from Rachael ODonnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you so much for the wonderful review. It was a pleasure to care for your mum and I will make sure this is passed on to everyone who supported her. We are very lucky and grateful to have a wonderful team who make the company what it is.

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Review from M W (Client) published on 29 August 2024
Submitted via Website • Report

Overall Experience

I've only recently joined Unique as a client. I'm 83, male, and a stroke victim with fairly significant mobility issues. Living alone and needing further help at weekends I was advised to contact Unique. What a wonderful piece of advice. From day one it's been an exceptional experience. Admission procedures

were swift and efficient, including a visit to my own home by a senior member of staff. What followed in practice was a template of that first impression. The frontline carers are first-rate. Punctuality and reliability are 'givens'. Generous with their time and spirit, they are such welcoming ambassadors to the quality of care that Unique provides. Administratively, the constituent parts of the company work in unison, all on the same page. Training of staff is rigorous and much appreciated. I experienced first-hand the shadowing visits for new recruits. I have no hesitation in recommending Unique to anyone seeking exceptional care provision.

Reply from Rachael ODonnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you so much for the wonderful review and recommendation to others seeking care. We are very grateful and pleased that you are happy with the service that we are providing.

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Review from B F (Son of Client) published on 8 August 2024
Submitted via Website • Report

Overall Experience

I have been using Unique Homecare Services to provide personal care and home help for my mum for around six months now and our experience has been very positive. The initial assessment was very thorough and the subsequent care plan was well tailored to suit my mum's specific needs and preferences. My

mum has been happy with the care she has received so far-she has found the carers respectful, attentive and patient. I have been very impressed with both the service's quality of communication with me and the flexibility of the care they have provided to accommodate my mum's circumstances.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

We are so pleased that you are impressed with our services and have had a positive experience. Thank you for taking the time to leave us a review, we're really grateful.

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Review from J D (Daughter of Client) published on 8 August 2024
Submitted via Website • Report

Overall Experience

The service from Unique Homecare has been excellent from the carers and the office staff. I have recently asked for an extra morning visit for my Father and this was quickly sorted out. Would definitely recommend it.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you very much for the lovely review. We are so pleased that you are happy with our services and grateful that you would recommend us.

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Review from E P (Client) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience

Good.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

We are really pleased that you have had a good experience with our services and are grateful that you chose to share this with a review.

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Review from Betty H (Wife of Client) published on 29 July 2024
Submitted via Website • Report

Overall Experience

Overall I'm really pleased with Unique Homecare. The carers are friendly, understanding and very kind to my husband and me. In fact, on occasion, when I haven't been feeling great, the office staff have contacted me to check I am ok. I would be very happy to recommend Unique Homecare and, actually,

have already done so.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you very much for the lovely review and for recommending our services to others. We're really grateful and pleased that you are happy with the care being provided.

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Review from C B (Daughter of Client) published on 29 July 2024
Submitted via Website • Report

Overall Experience

This is the best thing I have ever done, my stepfather never wanted any help from a carer. I can honestly say he is very grateful and happy with the care he is receiving. So thank you very much. I know if he needs more help with anything I will be only too pleased to let you look after him.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you so much for the lovely review, it is wonderful to hear that your dad is benefitting from the visits from the team, and that you would put your trust in us for any further care support.

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Review from S M (Daughter-in-law of Client) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience

Management is first-class, great communication and regular reviews. The staff are friendly, arrive on time and provide great care.
I have no hesitation in recommending Unique Homecare Services to others.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you so much for the wonderful review and recommendation to others who may benefit from our service, we are very grateful.

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Review from Sheila B (Client) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience

I have had the carers for about two years now and am very satisfied with their service, young and the adults. Nothing is too much trouble and they always ask before they leave if there's anything more I require them to do or need.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you so much for your kind review of our service. Were really pleased that youre happy with the support being provided by our lovely care team.

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Review from Sally S (Sister of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience

The team at Unique gave both my mum and aunt exceptional care over the last 3 years. They were able to respond very quickly when asked to help out following several emergencies. The team were very trustworthy and caring and frequently went over and above. They were always on time unless on the very

few occasions when there was an emergency elsewhere and then they let Mum know there was a problem. One carer brought Mum some homemade cake after she’d helped her understand a recipe she was struggling with as Mum had been a good baker.
The staff in the office have always been very helpful and responded quickly to requests.
We would not hesitate to recommend them as a company.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you for choosing our care services. It was our pleasure to meet and support both your Mum and your Auntie. We are so pleased that we were able to make a difference to you and your family and are very grateful for your kind words.

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Review from Sue S (Wife of Client) published on 19 February 2024
Submitted via Website • Report

Overall Experience

From a glowing recommendation in early August 2023, it was a short wait to put in place care for my husband with a marvellous man whom we have the greatest praise for. He is skilled in motivating, engaging, instilling trust and carefully managing my husband’s personal care and dementia. A bonus is that

I am more relaxed about the part that I play because I have ‘me times’ and have backup. There are two relief workers whom he has introduced in case he’s not available. The organisation has a person-centred/excellence ethos.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you so much for the wonderful review! We are so pleased that our lovely care team have been able to build up trust with your husband to support him with his personal care, and get some all-important ‘me time’ and balance back for you.

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