I have been so impressed by the service I've received from Unique Homecare.
L A (Daughter of Client)
The carers are well trained, patient and empathetic and the company is efficiently run and reliable
Jilly N (Daughter of Client)
A very personable and professional company. Highly recommend.
Peter B (Son of Client)
Unique Homecare Lincoln Ltd has a Review Score of 10 (9.952) out of 10, based on 21 reviews in the last 2 years. Over all time Unique Homecare Lincoln Ltd has 41 reviews.
Review from Tim B (Nephew of Client) published on 9 April 2021
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Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd
Thank you so much for your kind review. It has been our absolute pleasure supporting your wonderful Aunt and helping her in her recovery.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 10 (9.952) out of 10 for Unique Homecare Lincoln Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.952 for Unique Homecare Lincoln Ltd is calculated as follows: ( (120 Excellents x 5) + (6 Goods x 4) ) ÷ 126 Ratings = 4.952
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Unique Homecare Lincoln Ltd is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Jul 2022
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Job Title: Managing Director
Joined: 2020
Rachael completed her Diploma in Mental Health Nursing at the University of Nottingham, Lincoln campus in 2005.
She went on to spend 13 years working in forensic services gaining a wealth of experience in the care and treatment of service users with acute mental illnesses and complex needs. During this time also achieved a BSc (Hons) Degree in Mental Health and Social Care.
In 2018 Rachael joined the Continuing Healthcare Team in Bassetlaw in the role of Nurse Assessor working alongside the CCG. This required skills and knowledge in the provision and commissioning of care in the community through conducting comprehensive assessments of the mental and physical health needs of service users and their subsequent care requirements to ensure that those needs were met to ensure the best quality of life.
In the community, she saw first-hand the lack of high-quality care services in the community, with many offering poor continuity of care, changeable visit times and a lack of peace of mind for clients and their families. She started Unique Homecare Lincoln Ltd in 2020 with a vision of building a company that provided only the highest quality of service to each and every one of the clients, and a workplace where team members are nurtured and feel valued in their roles.
Job Title: Registered Manager
Joined: 2021
Kelly has extensive experience in the Teaching and Education sector, joining Unique 3 years ago following a career change. Kelly brings with her a wealth of transferable experience and has progressed from starting as a Health and Well-being Team Member to Care co-ordinator, and is now our Registered Manager! She is responsible for the day-to-day management of the company and ensuring that we meet and exceed our regulatory responsibilities, ensuring high standards of care are maintained throughout the service. She is completing her Level 5 in Leadership and Management to further develop her knowledge and progress into senior roles.
Job Title: Recruitment and Training Lead
Joined: 2021
Jodie is dedicated to finding only the right people to join our amazing care team, who share our values of providing a holistic model of care that goes above and beyond, whilst striving to make a difference each and every day. She ensures that all our team receive comprehensive training enabling them to deliver only the highest quality of care to our clients.
Job Title: Senior Care Supervisor
Joined: 2022
Rachel joined us in March 2022 and has progressed from starting as a care team member to now leading the team in a supervisory role. Rachel has extensive experience in homecare and assists with Mentoring the team and ensuring we maintain the safety of the service with audits, spot checks and quality assurance visits.
Job Title: Senior Care Supervisor
Joined: 2022
Natasha started her journey with Unique in March 2022. As Senior Care Supervisor she assists with all aspects of the day to day running of the company and is completing her Level 3 in Health and Social Care to further develop her expertise and knowledge.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Unique Homecare Lincoln Ltd to verify any information. View our terms and conditions. Unique Homecare Lincoln Ltd has an Enhanced Service - more info.