Unique Homecare Lincoln Ltd

Office 5 George Boole House, D1/D2 The Point, Weaver Road, Lincoln LN6 3QN
Review Us
10 41 Reviews
  • Unique Homecare Lincoln Ltd, Lincoln
Unique Homecare Lincoln is a privately owned company with over 20 years experience in the health and social care sector, and pride themselves on a compassionate, caring approach and offer peace of mind that your loved ones will be well cared for with a reliable and consistent, yet adaptive approach to any changes in care needs. Having a client-focused service ensures that clients receive the highest quality care in the comfort of their own homes. Clients receive a bespoke service that identifies their individual care needs and what is important to their lives. This includes supporting the client’s family, providing them with peace of mind that their loved one is being well cared for. This holistic approach to care ensures that excellent support is received by everyone involved with the client. Unique Homecare Lincoln are confident that clients and their families will be delighted with the excellent service provided.

Health and Wellbeing team members are recruited on a values based system to ensure that only those with a compassionate, kind and caring nature join the fantastic team. They receive comprehensive training including both theory and practical, and it is ensured that all new team members 'shadow' an experienced team member on their visits to meet all the clients for extra peace of mind. The team don’t wear uniforms, to ensure a discreet service when supporting clients at home and in the community. They do however follow a dress code with ID badges to ensure your peace of mind and safety. This approach can help to break down barriers and ensure that clients build stronger relationships with the team members supporting them, who they often come to see as friends and companions rather than 'care givers'.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care

Good to Know

Owner

  • Unique Homecare Lincoln Ltd

Person in charge

  • Rachael O'Donnell (Managing Director)

Unique Homecare Lincoln Ltd Reviews (41)

Total of 41, showing 41-41
10

Unique Homecare Lincoln Ltd has a Review Score of 10 (9.952) out of 10, based on 21 reviews in the last 2 years. Over all time Unique Homecare Lincoln Ltd has 41 reviews.

Overall Experience

  • 40
  • 1
  • 0
  • 0
  • 0

Date Published

41
7
11
21
20
Overall Experience  Overall Experience 5.0 out of 5

The MD and her wonderful team stepped in at very short notice to help care for my Aunt when she came out of hospital after hip surgery. They have all been most considerate and very supportive of getting my Aunt to try and regain her independence and nothing is too much trouble, including picking up
prescriptions to help me out. In summary, simply the best care one could have.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you so much for your kind review. It has been our absolute pleasure supporting your wonderful Aunt and helping her in her recovery.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Unique Homecare Lincoln Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Unique Homecare Lincoln Ltd is calculated as follows: ( (120 Excellents x 5) + (6 Goods x 4) ) ÷ 126 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Unique Homecare Lincoln Ltd is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jul 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Meet the Team (5)

Rachael

Rachael O'Donnell

Job Title: Managing Director

Joined: 2020

Rachael completed her Diploma in Mental Health Nursing at the University of Nottingham, Lincoln campus in 2005.


She went on to spend 13 years working in forensic services gaining a wealth of experience in the care and treatment of service users with acute mental illnesses and complex needs. During this time also achieved a BSc (Hons) Degree in Mental Health and Social Care.


In 2018 Rachael joined the Continuing Healthcare Team in Bassetlaw in the role of Nurse Assessor working alongside the CCG. This required skills and knowledge in the provision and commissioning of care in the community through conducting comprehensive assessments of the mental and physical health needs of service users and their subsequent care requirements to ensure that those needs were met to ensure the best quality of life.


In the community, she saw first-hand the lack of high-quality care services in the community, with many offering poor continuity of care, changeable visit times and a lack of peace of mind for clients and their families. She started Unique Homecare Lincoln Ltd in 2020 with a vision of building a company that provided only the highest quality of service to each and every one of the clients, and a workplace where team members are nurtured and feel valued in their roles.

Kelly

Kelly Taylor

Job Title: Registered Manager

Joined: 2021

Kelly has extensive experience in the Teaching and Education sector, joining Unique 3 years ago following a career change. Kelly brings with her a wealth of transferable experience and has progressed from starting as a Health and Well-being Team Member to Care co-ordinator, and is now our Registered Manager! She is responsible for the day-to-day management of the company and ensuring that we meet and exceed our regulatory responsibilities, ensuring high standards of care are maintained throughout the service. She is completing her Level 5 in Leadership and Management to further develop her knowledge and progress into senior roles.

Jodie

Jodie Troop

Job Title: Recruitment and Training Lead

Joined: 2021

Jodie is dedicated to finding only the right people to join our amazing care team, who share our values of providing a holistic model of care that goes above and beyond, whilst striving to make a difference each and every day. She ensures that all our team receive comprehensive training enabling them to deliver only the highest quality of care to our clients.

Rachel

Rachel Pang

Job Title: Senior Care Supervisor

Joined: 2022

Rachel joined us in March 2022 and has progressed from starting as a care team member to now leading the team in a supervisory role. Rachel has extensive experience in homecare and assists with Mentoring the team and ensuring we maintain the safety of the service with audits, spot checks and quality assurance visits.

Natasha

Natasha Pickering

Job Title: Senior Care Supervisor

Joined: 2022

Natasha started her journey with Unique in March 2022. As Senior Care Supervisor she assists with all aspects of the day to day running of the company and is completing her Level 3 in Health and Social Care to further develop her expertise and knowledge.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Unique Homecare Lincoln Ltd to verify any information. View our terms and conditions. Unique Homecare Lincoln Ltd has an Enhanced Service - more info.