Unique Homecare Lincoln Ltd

Overall excellent service from all involved in my care. Having just joined Unique Homecare Lincoln I didn't know what to expect. The sensitive, professional way in which I was approached came when I was at my lowest I can't thank enough.

Don't hesitate to call this company, you will not regret it!

I've only recently joined Unique as a client. I'm 83, male, and a stroke victim with fairly significant mobility issues. Living alone and needing further help at weekends I was advised to contact Unique. What a wonderful piece of advice. From day one it's been an exceptional experience. Admission procedures were swift and efficient, including a visit to my own home by a senior member of staff. What followed in practice was a template of that first impression. The frontline carers are first-rate. Punctuality and reliability are 'givens'. Generous with their time and spirit, they are such welcoming ambassadors to the quality of care that Unique provides. Administratively, the constituent parts of the company work in unison, all on the same page. Training of staff is rigorous and much appreciated. I experienced first-hand the shadowing visits for new recruits. I have no hesitation in recommending Unique to anyone seeking exceptional care provision.

I have been using Unique Homecare Services to provide personal care and home help for my mum for around six months now and our experience has been very positive. The initial assessment was very thorough and the subsequent care plan was well tailored to suit my mum's specific needs and preferences. My mum has been happy with the care she has received so far-she has found the carers respectful, attentive and patient. I have been very impressed with both the service's quality of communication with me and the flexibility of the care they have provided to accommodate my mum's circumstances.

The service from Unique Homecare has been excellent from the carers and the office staff. I have recently asked for an extra morning visit for my Father and this was quickly sorted out. Would definitely recommend it.

Good.

Overall I'm really pleased with Unique Homecare. The carers are friendly, understanding and very kind to my husband and me. In fact, on occasion, when I haven't been feeling great, the office staff have contacted me to check I am ok. I would be very happy to recommend Unique Homecare and, actually, have already done so.

This is the best thing I have ever done, my stepfather never wanted any help from a carer. I can honestly say he is very grateful and happy with the care he is receiving. So thank you very much. I know if he needs more help with anything I will be only too pleased to let you look after him.

I have no hesitation in recommending Unique Homecare Services to others.

I have had the carers for about two years now and am very satisfied with their service, young and the adults. Nothing is too much trouble and they always ask before they leave if there's anything more I require them to do or need.

We would not hesitate to recommend them as a company.

From a glowing recommendation in early August 2023, it was a short wait to put in place care for my husband with a marvellous man whom we have the greatest praise for. He is skilled in motivating, engaging, instilling trust and carefully managing my husband’s personal care and dementia. A bonus is that I am more relaxed about the part that I play because I have ‘me times’ and have backup. There are two relief workers whom he has introduced in case he’s not available. The organisation has a person-centred/excellence ethos.

Unique provide a high quality, friendly caring service. The carers are well trained, patient and empathetic and the company is efficiently run and reliable. Unique have enabled my mother to remain in her own home much longer than we thought would be possible and she looks forward to their visit every day. Highly recommended.

My 90-year-old mum came out of hospital into the care of Unique Homecare Services Lincoln Ltd. The service they provide is excellent allowing her to stay in her own home. If they have any concerns, they always contact myself or my brother so we are kept updated with everything. Thanks, Unique Homecare Services Lincoln Ltd.

Mum has been receiving care from Unique twice a day since the middle of March this year. Everyone is so friendly and kind - nothing is too much trouble. The office staff always respond promptly and politely and are very helpful. The carers are lovely with Mum - she looks forward to their visits. They are respectful and courteous and a breath of fresh air!

Simply great service, thank you. All staff are friendly, efficient and prepared to go the extra mile in times of crisis (sadly, on a regular basis!). Mum trusted everyone involved and was treated with respect and compassion. Thank you to you all.

I get on well with the carers who visit me. They really are caring ladies and report on small or large things that they don't think are right, so I can contact my surgery. New carers are always shadowed before they attend me solo! This care company always ring me if a carer is going to be late due to a previous client or traffic hold up. I am provided with regular lists of carers visiting me once a day for 45 minutes. I am always happy to see my carers each day.

I decided on bringing carers in to look after my mother for a couple of days a week, (Mum has Alzheimer's) the first contact with them they explained everything that they would do when they went to my mother's. I feel Mum is in the perfect company when Unique Care are with her. Thank you. I can honestly recommend Unique, they have been really helpful with everything they are what it says - Unique Care! I can't thank you enough.

Unique Homecare Services were thorough with their assessment to identify our mum's needs, and as a result, got everything right! The team in the office were professional and reassuring and the "on the ground" team of carers were kind, courteous, understanding and patient with our mum. The care they gave was of a very high standard, the carers were prompt and reliable, gentle and most importantly kind. As a former nurse myself, and on behalf of the family, we would recommend Unique Homecare.

Coming to Lincoln as a student, I needed to use a care agency for the first time and I couldn't have had a better experience! All the carers I have met have been absolutely lovely; very helpful and easy to talk to. They feel much more like a friend or an aunt helping out, than an external party. They've been flexible when needed, offering to help out with extra tasks and made moving away from home so much easier.