What Type of Services does Altogether Care - Care at Home and Live-in Care (Christchurch) offer?

Altogether Care - Care at Home and Live-in Care (Christchurch) offers Home Care.

Altogether Care - Care at Home and Live-in Care (Christchurch), 93 Bargates, Christchurch, Dorset BH23 1QQ

Altogether Care - Care at Home and Live-in Care (Christchurch)

93 Bargates, Christchurch BH23 1QQ

1.0 2 Reviews

Care Provided

Types of Home Care

Live-in Care

Contract Durations

Ongoing / Long Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Washing & Dressing

Other Care Provided

Dementia
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment

Review from Lisa L (Daughter of Client) published on 12 October 2023 Submitted via Website • Report

Overall Experience

If you are thinking of using Altogether Care in the Christchurch branch then please rethink. The carers who looked after my mum who has Dementia and my Dad who has Parkinson's Disease were different ones every time so a bond wasn't formed, we didn't know exactly what time they were coming to do lunch

only knew a rough time, they weren't that friendly, and on the last visit the carer forgot to lock their flat door! Major security issue! Needless to say, we will not be using them anymore.

Reply from Stephen Knell, CEO for Altogether Care at Altogether Care - Care at Home and Live-in Care (Christchurch)

We appreciate you taking the time to share your own personal experience with Altogether Care. Your feedback is invaluable in our ongoing efforts to improve our services. Our aim is to maintain a close working relationship with all our clients and their families to ensure that we meet their individual needs. However, it is regrettable that on this occasion, the specific issues at hand were not brought to our attention. As a result, we were unable to address and resolve the concerns raised in your review in a timely manner. At Altogether Care, we are continuously working to enhance our services and all feedback is acted on. We encourage all our customers to communicate with us and if necessary, utilise our complaints process to ensure that any concerns are addressed and resolved. Your input firstly to our office is essential in helping us provide the best possible care. Thank you for bringing this to our attention, we will continue to try and contact you to gather further information.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Maria Emilia B (Daughter of Client) published on 10 March 2022 Submitted via Website • Report

Overall Experience

The management team needs improvement/change. The Registered Manager was supposed to see us before Christmas but we are still waiting. My Mum is 87 and was never told two male carers would turn up the next morning to get her up. One never met her before and was supposed to train on her but we were never

asked consent. My Mum felt really distressed. No apologies were given. Other facts like carer raising her voice at my Mum etc. Nearly one year passed and the agency has decided they cannot see my Mum anymore for the reason they cannot offer the time slot from 10.00 am to 11.00 am to give her breakfast, but instead, they have to be able to turn up anytime that suits them. Not sure how they have managed for the last 11 months? Bizarre! Four weeks' notice was given on 21/02/22 but to save my Mum from anxiety I've suggested for us to terminate sooner than later. They said 'Ok, we finish it today!' 23/02/22 Wow!! Contacted Social Services.
Hope if you choose this agency they won't replace your loved one's care package.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Altogether Care - Care at Home and Live-in Care (Christchurch) Reviews (2)

1.0

Altogether Care - Care at Home and Live-in Care (Christchurch) has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Altogether Care - Care at Home and Live-in Care (Christchurch) has 2 reviews.

Order by:

Total of 2, showing 1-2

Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Altogether Care - Care at Home and Live-in Care (Christchurch) is based on a) the Average Rating and b) the number of positive Reviews.

The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.
The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.000 for Altogether Care - Care at Home and Live-in Care (Christchurch) is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Altogether Care - Care at Home and Live-in Care (Christchurch) is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.