Altogether Care - Care at Home and Live-in Care (Christchurch)

The management team needs improvement/change. The Registered Manager was supposed to see us before Christmas but we are still waiting. My Mum is 87 and was never told two male carers would turn up the next morning to get her up. One never met her before and was supposed to train on her but we were never asked consent. My Mum felt really distressed. No apologies were given. Other facts like carer raising her voice at my Mum etc. Nearly one year passed and the agency has decided they cannot see my Mum anymore for the reason they cannot offer the time slot from 10.00 am to 11.00 am to give her breakfast, but instead, they have to be able to turn up anytime that suits them. Not sure how they have managed for the last 11 months? Bizarre! Four weeks' notice was given on 21/02/22 but to save my Mum from anxiety I've suggested for us to terminate sooner than later. They said 'Ok, we finish it today!' 23/02/22 Wow!! Contacted Social Services.

Hope if you choose this agency they won't replace your loved one's care package.