Altogether Care - Care at Home and Live-in Care (Christchurch) Reviews (2)
Over all time Altogether Care - Care at Home and Live-in Care (Christchurch) has 2 reviews.
Review from Lisa L (Daughter of Client) published on 12 October 2023
Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
If you are thinking of using Altogether Care in the Christchurch branch then please rethink. The carers who looked after my mum who has Dementia and my Dad who has Parkinson's Disease were different ones every time so a bond wasn't formed, we didn't know exactly what time they were coming to do lunch
only knew a rough time, they weren't that friendly, and on the last visit the carer forgot to lock their flat door! Major security issue! Needless to say, we will not be using them anymore.
Reply from Stephen Knell, CEO for Altogether Care at Altogether Care - Care at Home and Live-in Care (Christchurch)
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Staff
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Care / Support
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Management
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Treated with Dignity
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Value for Money
Review from Maria Emilia B (Daughter of Client) published on 10 March 2022
Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
The management team needs improvement/change. The Registered Manager was supposed to see us before Christmas but we are still waiting. My Mum is 87 and was never told two male carers would turn up the next morning to get her up. One never met her before and was supposed to train on her but we were never
asked consent. My Mum felt really distressed. No apologies were given. Other facts like carer raising her voice at my Mum etc. Nearly one year passed and the agency has decided they cannot see my Mum anymore for the reason they cannot offer the time slot from 10.00 am to 11.00 am to give her breakfast, but instead, they have to be able to turn up anytime that suits them. Not sure how they have managed for the last 11 months? Bizarre! Four weeks' notice was given on 21/02/22 but to save my Mum from anxiety I've suggested for us to terminate sooner than later. They said 'Ok, we finish it today!' 23/02/22 Wow!! Contacted Social Services.
Hope if you choose this agency they won't replace your loved one's care package.
Hope if you choose this agency they won't replace your loved one's care package.
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Staff
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Care / Support
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Management
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Treated with Dignity
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Value for Money
