Care Provided by Altogether Care - Care at Home and Live-in Care (Christchurch)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Duration of Care
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Level of Care
Personal Care
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Help at Home
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Specialist Care Conditions
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
Funding & Fees
Daily Charges per Person
Contact Altogether Care - Care at Home and Live-in Care (Christchurch) to get a personalised quote
The price(s) shown are provided by the agency. Contact Altogether Care - Care at Home and Live-in Care (Christchurch) for full pricing details and T&Cs.
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Group / Owner
- Altogether Care - Care At Home Ltd
- Private Owned
Person in charge
- Nicolette Sunley (Manager)
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Altogether Care - Care at Home and Live-in Care (Christchurch) Reviews (2)
Over all time Altogether Care - Care at Home and Live-in Care (Christchurch) has 2 reviews.
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Overall Experience
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Reviewer Connection to Altogether Care - Care at Home and Live-in Care (Christchurch)
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Review from Lisa L (Daughter of Client) published on 12 October 2023 Date of experience: October 2023•Submitted via Website•
Overall Experience
If you are thinking of using Altogether Care in the Christchurch branch then please rethink. The carers who looked after my mum who has Dementia and my Dad who has Parkinson's Disease were different ones every time so a bond wasn't formed, we didn't know exactly what time they were coming to do...
If you are thinking of using Altogether Care in the Christchurch branch then please rethink. The carers who looked after my mum who has Dementia and my Dad who has Parkinson's Disease were different ones every time so a bond wasn't formed, we didn't know exactly what time they were coming to do lunch only knew a rough time, they weren't that friendly, and on the last visit the carer forgot to lock their flat door! Major security issue! Needless to say, we will not be using them anymore.
↩Reply from Stephen Knell, CEO for Altogether Care at Altogether Care - Care at Home and Live-in Care (Christchurch)
We appreciate you taking the time to share your own personal experience with Altogether Care. Your feedback is invaluable in our ongoing efforts to improve our services. Our aim is to maintain a close working relationship with all our clients and their families to ensure that we meet their...
We appreciate you taking the time to share your own personal experience with Altogether Care. Your feedback is invaluable in our ongoing efforts to improve our services. Our aim is to maintain a close working relationship with all our clients and their families to ensure that we meet their individual needs. However, it is regrettable that on this occasion, the specific issues at hand were not brought to our attention. As a result, we were unable to address and resolve the concerns raised in your review in a timely manner. At Altogether Care, we are continuously working to enhance our services and all feedback is acted on. We encourage all our customers to communicate with us and if necessary, utilise our complaints process to ensure that any concerns are addressed and resolved. Your input firstly to our office is essential in helping us provide the best possible care. Thank you for bringing this to our attention, we will continue to try and contact you to gather further information.
Review from Maria Emilia B (Daughter of Client) published on 10 March 2022 Date of experience: February 2022•Submitted via Website•
Overall Experience
The management team needs improvement/change. The Registered Manager was supposed to see us before Christmas but we are still waiting. My Mum is 87 and was never told two male carers would turn up the next morning to get her up. One never met her before and was supposed to train on her but we were...
The management team needs improvement/change. The Registered Manager was supposed to see us before Christmas but we are still waiting. My Mum is 87 and was never told two male carers would turn up the next morning to get her up. One never met her before and was supposed to train on her but we were never asked consent. My Mum felt really distressed. No apologies were given. Other facts like carer raising her voice at my Mum etc. Nearly one year passed and the agency has decided they cannot see my Mum anymore for the reason they cannot offer the time slot from 10.00 am to 11.00 am to give her breakfast, but instead, they have to be able to turn up anytime that suits them. Not sure how they have managed for the last 11 months? Bizarre! Four weeks' notice was given on 21/02/22 but to save my Mum from anxiety I've suggested for us to terminate sooner than later. They said 'Ok, we finish it today!' 23/02/22 Wow!! Contacted Social Services.
Hope if you choose this agency they won't replace your loved one's care package.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 May 2025Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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Awards / Recognitions (0)
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Accreditations
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Frequently Asked Questions about Altogether Care - Care at Home and Live-in Care (Christchurch)
How much does Altogether Care - Care at Home and Live-in Care (Christchurch) cost?
The agency lists fees from £1,260 for weekly live-in care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider), NHS (Contracted Provider).
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Altogether Care - Care at Home and Live-in Care (Christchurch) to verify any information. View our terms and conditions. Altogether Care - Care at Home and Live-in Care (Christchurch) has a Basic Service -what a Basic Service includes.