Aroma Care Northamptonshire

Unit 4 Regent Park, Booth Drive, Wellingborough NN8 6GR
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9.5 31 Reviews
  • Aroma Care Northamptonshire, Wellingborough
Aroma Care Northamptonshire provides home care services to people in the comfort of their own homes.

Home care services include personal care (such as help showering, dressing, going to the toilet), assistance doing household tasks such as preparing meals, as well as offering complex care for people with a wide range of conditions including physical disabilities.

Staff treat people receiving care with dignity and respect.
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Care Provided by Aroma Care Northamptonshire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26
  • Weekly Live-in Care Fees: £1350 – £1550

Fees for Live-in-Care and any specialist care are discussed on an individual basis.
We also accept funding via Social Services.

These prices are only a guideline, please contact Aroma Care Northamptonshire to find out the exact price for your requirements.

Contact Aroma Care Northamptonshire to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Aroma Care Northamptonshire to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Tara Wagstaff (Registered Manager)

Aroma Care Northamptonshire Reviews (31)

9.5

Aroma Care Northamptonshire has a Review Score of 9.5 (9.509) out of 10, based on 29 reviews in the last 2 years.
Over all time Aroma Care Northamptonshire has 31 reviews.

Overall Experience
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  • 9
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Date Published
  • 31
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Reviewer Connection to Aroma Care Northamptonshire
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Total of 31, showing 1-20
Review from A B (Wife of Client) published on 18 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On the whole, very good. Carers are on time, friendly and get on well with the work.
Reply from Alison Bullous, Head of Service at Aroma Care NorthamptonshireThank you for your feedback we are so pleased you are happy with the care.
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Review from E P (Client) published on 16 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied the way I am looked after.
Reply from Alison Bullous, Head of Service at Aroma Care NorthamptonshireThank you for your feedback, we are pleased to hear your care is going well and welcome any further feedback you may have to offer.
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Review from D M (Daughter of Client) published on 28 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Victoria and Hazel are my mums carers.
I can honestly say, my mother is really happy with the 2 named carers.
They both go above and beyond at each care call.
My mum only has positive things to say about her carers.
They make her laugh, they are always polite and courtesy
They do not rush her,
they encourage mum to do what she can for herself.
As a son the carers will contact my wife if they either need us to get anything, also if they are concerned about my mum.


We are. Very happy with the care provided.
We are very happy with the carers.

Reply from Alison Bullous, Head of Service at Aroma Care NorthamptonshireThank you for your lovely feedback, we are so happy mum enjoys her carers visiting and we will make sure they are informed of your kind words.
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Review from Yvonne T (Daughter of Client) published on 27 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers who look after my Mum are so lovely to her. They are kind, caring and professional. My Mum, who originally didn't want carers in her home, looks forward to them arriving and calls them her 'Diamond Girls'.
I can't speak highly enough of the care my Mum is given.
Reply from Alison Bullous, Head of Service at Aroma Care NorthamptonshireThank you for your lovely feedback, we are so pleased the carers are looking after mum well and she is happy with her care.
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Review from L S (Daughter of Client) published on 27 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The family are very happy with the service provided and the care team that go in. Our dad also feels happy with the care team. He feels safe and comfortable with them. They go above and beyond with their care duties for our dad. The care team are also extremly good at communicating with the family when
our dad runs out of items. Highly recommend the service.
Reply from Alison Bullous, Head of Service at Aroma Care NorthamptonshireThank you for your feedback, we are so pleased to hear that your care is going well. Please feel free to let us know if we can improve in any way.
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Review from R T (Wife of Client) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Too many different carers in a day. One in the morning and different in the evening, the next day two more and so on. Never know who's at the door or what time. When we started it was more regular.
Reply from Alison Bullous, Head of Service at Aroma Care NorthamptonshireThankyou for your feedback, we are sorry to hear there are some areas of your care that needs to be improved. We are always looking to improve our service and your feedback will be valuable.
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Review from N H (Client) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers I have had to help me, have all been kind and respectful.
They have helped me towards becoming independent and I'm very thankful for their care.
Reply from Alison Bullous, Head of Service at Aroma Care NorthamptonshireThank you for your feedback, we are so pleased to hear your care has gone well and we look forward to supporting you further.
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Review from Bev D (Daughter of Client) published on 26 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Aroma Care Wellingborough are amazing with my Dad. They make sure that he has one main carer as he has Dementia so a carer that he recognises and knows is key.
His calls are at regular intervals and his carer is always kind and caring with him.
The office staff are always available to help if we
need any advice or need to change the call times slightly. The Manager is also always available if we need guidance or if Dad just needs a chat.
Aroma Care are the complete opposite of Dads last carers and we were so lucky to have found them.
Reply from Alison Bullous, Head of Service at Aroma Care NorthamptonshireThank you for your feedback. We are so pleased to hear that we are supporting your dad well and he is settled with his carers. We are always looking to improve our service so if there are any other ways we can improve the service please feel free to contact the care office who will be happy to listen to any suggestions.
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Review from C C (Wife of Client) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care is always very good. The girls and boys that come to look after my husband are very polite and know their work. They are very careful and considerate not to hurt him while washing and dressing him.
Reply from Alison Bullous, Head of Service at Aroma Care NorthamptonshireThank you for your review, we are pleased to hear your care staff are delivering good care to your husband. We are always looking to improve our service and any further feedback or ideas you may have please feel free to contact myself or your local manager at any time.
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Review from P P (Wife of Client) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Every carer is good, but sometimes I am not happy because of my husband. He can't speak, carer helps to clean him.
Reply from Alison Bullous, Head of Service at Aroma Care NorthamptonshireThank you for your feedback, we are pleased the carers are supporting your husband well. Our carers will always be happy to support you also in every day challenges you may have where possible.
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Review from Bernadette-Rose C (Client) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very efficient, they understand my problems when not feeling very well. They are courteous and very respectful towards my dignity and privacy. They are very respectful and very supportive of my care needs and support me when walking, as I may have NFD. I struggle to hear them sometimes because of hearing
loss or the pitch of their voice. They always tell me when they are going to be off and when they will be back. I go to craft days and they are always helping, they can't do enough.
Reply from Alison Bullous, Head of Service at Aroma Care NorthamptonshireThank you for your feedback, we are so pleased to hear that your care is working well and that you are enjoying the craft days within the office. We are always looking to improve our service and welcome any further feedback you may have.
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Review from Bhavna D (Daughter of Client) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the service and the staff and the carers are very helpful.
Reply from Alison Bullous, Head of Service at Aroma Care NorthamptonshireThank you for your feedback we are so pleased to hear that your care is going well. We are always looking to improve our service and welcome any ideas or suggestions you may have in the future.
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Review from Bryan B (Client) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the all round performance as very good. The only thing I was concerned with is the changing over from one care to another. This doesn't always go to plan. We get on very well with all of our carers and have learnt quote a lot of their home life. Very good all round.
Reply from Alison Bullous, Head of Service at Aroma Care NorthamptonshireThankyou for your feedback, we are pleased to hear you are getting along well with your carers. I will look at the consistency of your carers and try to improve this for you.
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Review from Torrick H (Power of Attorney of Client) published on 18 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Agency provide Care Assistants who are caring and supportive. They understand the needs and requirements and work to ensure a good quality of life. They engage with the client to ensure their wishes are respected.
Reply from Alison Bullous, Head of Service at Aroma Care NorthamptonshireThank you for your feedback and your positive view of the care staff who are supporting you. We are always looking to improve our service and welcome any suggestions you may have in the future. Please feel free to contact the care office at anytime if you would like any further support in the future.
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Review from Tracy J (Daughter of Client) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely didn't think care at home could be this good, the carers are happy every time they come in two carers 4 times a day helpful and very calm and supportive and the team in the office have been absolutely brilliant we as a family can't thank you enough x
Reply from Alison Bullous, Head of Service at Aroma Care NorthamptonshireThank you for your review, we are so pleased to hear that our care staff are delivering the best care possible to you. We are always striving to improve our service so please feel free to contact us at any time moving forward.
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Review from S R (Wife of Client) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service we have is very satisfactory & carers we have are good most of the time, as long as he is taken care of & with dignity I'm very happy with his care service provider.
Reply from Alison Bullous, Head of Service at Aroma Care NorthamptonshireThank you for your review, we are pleased to hear the care being delivered meets with your expectations. We are always striving to improve our service and welcome any suggestions you may have with regards to this through myself or the care office.
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Review from Christine M (Client) assisted by family/friend published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
4 visits per day, every visit they come in with a smile and upbeat attitude. They can't do enough for me, they make me feel comfortable. They notice if I have low days and are attentive to my emotions. I'm so glad to be with Aroma Care. I would recommend aroma care to friends and family in a heartbeat.
I have no concerns for my well-being when I'm with them.
Reply from Alison Bullous, Head of Service at Aroma Care NorthamptonshireThankyou for your review, we are sorry pleased to hear your carers are making your care experience a positive one.Please feel free to make contact if we can add anything further to enhance your care.
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Review from C F (Client) assisted by family/friend published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My health has improved because I'm getting regular meals provided by my carers that come in 3 x a day.
Reply from Alison Bullous, Head of Service at Aroma Care NorthamptonshireThank you for your review, we are pleased to hear your carers are supporting you in a positive way. Please feel free to contact the care office if we can improve our service to you.
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Review from E M (Daughter of Client) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very caring and supportive to my father and are very good at letting me know of any issues.
Reply from Alison Bullous, Head of Service at Aroma Care NorthamptonshireThank you for your review, we are so pleased to hear you are happy with the care and service being provided.
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Review from A B (Client) assisted by family/friend published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I haven't been with Aroma very long (since 21 December 2024) but I am happy with the quality of care I am receiving. The carers are all good and my wife can attest to that. The carers are respectful and are a great help to me. The office is very helpful when I need an earlier call for my appointments.
Reply from Alison Bullous, Head of Service at Aroma Care NorthamptonshireThankyou for your feedback, we are so pleased to hear you are happy with the care being recieved.
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Current Review Score: 9.5 (9.509)

Overview of Review Score

The Review Score of 9.5 (9.509) out of 10 for Aroma Care Northamptonshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.509 for Aroma Care Northamptonshire is calculated as follows: ( (110 Excellents x 5) + (47 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 169 Ratings = 4.509
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Aroma Care Northamptonshire is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

Tara

Tara Wagstaff

Job Title: Registered Manager Joined: 2022

I am currently the registered manager for the Northamptonshire branch. I have been with Aroma care for 3 years now and together we have met some wonderful people including staff, service users in the community and also other professionals. I am fully qualified in leadership and management to Level 5.


I am proud to say that my Northamptonshire branch is accredited in “The Gold standards end of life care” This has enabled us to build an end of life team which consists of fully qualified care workers so we can support any individual in choosing to die at home with dignity and outstanding care.


We are currently working towards being accredited in Autism training. We enjoy our users coming to our welfare room, we have craft days, music sessions, and interactive days - we try to have as much fun as possible and we are all involved. I am proud to work alongside all of my care staff who deliver all care with a smile on their face.


My main objective within my role is to ensure high quality of care and that our service users’ needs are being met to the highest standard alongside ensuring my care worker welfare is paramount.

Frequently Asked Questions about Aroma Care Northamptonshire

What Type of Services does Aroma Care Northamptonshire offer?

Aroma Care Northamptonshire offers Home Care.

How many Carers does Aroma Care Northamptonshire employ?

Aroma Care Northamptonshire employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aroma Care Northamptonshire to verify any information. View our terms and conditions. Aroma Care Northamptonshire has an Enhanced Service - more info.