Aroma Care Northamptonshire

Unit 4 Regent Park, Booth Drive, Wellingborough NN8 6GR
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9.4 26 Reviews
  • Aroma Care Northamptonshire, Wellingborough
Aroma Care Northamptonshire provides home care services to people in the comfort of their own homes.

Home care services include personal care (such as help showering, dressing, going to the toilet), assistance doing household tasks such as preparing meals, as well as offering complex care for people with a wide range of conditions including physical disabilities.

Staff treat people receiving care with dignity and respect.
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Care Provided by Aroma Care Northamptonshire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26
  • Weekly Live-in Care Fees: £1350 – £1550

Fees for Live-in-Care and any specialist care are discussed on an individual basis.
We also accept funding via Social Services.

These prices are only a guideline, please contact Aroma Care Northamptonshire to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Tara Wagstaff (Registered Manager)

Aroma Care Northamptonshire Reviews (26)

9.4

Aroma Care Northamptonshire has a Review Score of 9.4 (9.432) out of 10, based on 24 reviews in the last 2 years.
Over all time Aroma Care Northamptonshire has 26 reviews.

Overall Experience
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  • 9
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Date Published
  • 26
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Reviewer Connection to Aroma Care Northamptonshire
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Total of 26, showing 1-20
Review from R T (Wife of Client) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Too many different carers in a day. One in the morning and different in the evening, the next day two more and so on. Never know who's at the door or what time. When we started it was more regular.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire
Thankyou for your feedback, we are sorry to hear there are some areas of your care that needs to be improved. We are always looking to improve our service and your feedback will be valuable.
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Review from N H (Client) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers I have had to help me, have all been kind and respectful.
They have helped me towards becoming independent and I'm very thankful for their care.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire
Thank you for your feedback, we are so pleased to hear your care has gone well and we look forward to supporting you further.
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Review from Bev D (Daughter of Client) published on 26 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Aroma Care Wellingborough are amazing with my Dad. They make sure that he has one main carer as he has Dementia so a carer that he recognises and knows is key.
His calls are at regular intervals and his carer is always kind and caring with him.
The office staff are always available to help if we
need any advice or need to change the call times slightly. The Manager is also always available if we need guidance or if Dad just needs a chat.
Aroma Care are the complete opposite of Dads last carers and we were so lucky to have found them.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire
Thank you for your feedback. We are so pleased to hear that we are supporting your dad well and he is settled with his carers. We are always looking to improve our service so if there are any other…read more
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Review from C C (Wife of Client) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care is always very good. The girls and boys that come to look after my husband are very polite and know their work. They are very careful and considerate not to hurt him while washing and dressing him.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire
Thank you for your review, we are pleased to hear your care staff are delivering good care to your husband. We are always looking to improve our service and any further feedback or ideas you may have…read more
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Review from P P (Wife of Client) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Every carer is good, but sometimes I am not happy because of my husband. He can't speak, carer helps to clean him.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire
Thank you for your feedback, we are pleased the carers are supporting your husband well. Our carers will always be happy to support you also in every day challenges you may have where possible.
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Review from Bernadette-Rose C (Client) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very efficient, they understand my problems when not feeling very well. They are courteous and very respectful towards my dignity and privacy. They are very respectful and very supportive of my care needs and support me when walking, as I may have NFD. I struggle to hear them sometimes because of hearing
loss or the pitch of their voice. They always tell me when they are going to be off and when they will be back. I go to craft days and they are always helping, they can't do enough.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire
Thank you for your feedback, we are so pleased to hear that your care is working well and that you are enjoying the craft days within the office. We are always looking to improve our service and…read more
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Review from Bhavna D (Daughter of Client) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the service and the staff and the carers are very helpful.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire
Thank you for your feedback we are so pleased to hear that your care is going well. We are always looking to improve our service and welcome any ideas or suggestions you may have in the future.
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Review from Bryan B (Client) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the all round performance as very good. The only thing I was concerned with is the changing over from one care to another. This doesn't always go to plan. We get on very well with all of our carers and have learnt quote a lot of their home life. Very good all round.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire
Thankyou for your feedback, we are pleased to hear you are getting along well with your carers. I will look at the consistency of your carers and try to improve this for you.
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Review from Torrick H (Power of Attorney of Client) published on 18 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Agency provide Care Assistants who are caring and supportive. They understand the needs and requirements and work to ensure a good quality of life. They engage with the client to ensure their wishes are respected.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire
Thank you for your feedback and your positive view of the care staff who are supporting you. We are always looking to improve our service and welcome any suggestions you may have in the future. Please…read more
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Review from Tracy J (Daughter of Client) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely didn't think care at home could be this good, the carers are happy every time they come in two carers 4 times a day helpful and very calm and supportive and the team in the office have been absolutely brilliant we as a family can't thank you enough x
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire
Thank you for your review, we are so pleased to hear that our care staff are delivering the best care possible to you. We are always striving to improve our service so please feel free to contact us…read more
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Review from S R (Wife of Client) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service we have is very satisfactory & carers we have are good most of the time, as long as he is taken care of & with dignity I'm very happy with his care service provider.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire
Thank you for your review, we are pleased to hear the care being delivered meets with your expectations. We are always striving to improve our service and welcome any suggestions you may have with…read more
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Review from Christine M (Client) assisted by family/friend published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
4 visits per day, every visit they come in with a smile and upbeat attitude. They can't do enough for me, they make me feel comfortable. They notice if I have low days and are attentive to my emotions. I'm so glad to be with Aroma Care. I would recommend aroma care to friends and family in a heartbeat.
I have no concerns for my well-being when I'm with them.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire
Thankyou for your review, we are sorry pleased to hear your carers are making your care experience a positive one.Please feel free to make contact if we can add anything further to enhance your care.
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Review from C F (Client) assisted by family/friend published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My health has improved because I'm getting regular meals provided by my carers that come in 3 x a day.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire
Thank you for your review, we are pleased to hear your carers are supporting you in a positive way. Please feel free to contact the care office if we can improve our service to you.
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Review from E M (Daughter of Client) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very caring and supportive to my father and are very good at letting me know of any issues.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire
Thank you for your review, we are so pleased to hear you are happy with the care and service being provided.
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Review from A B (Client) assisted by family/friend published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I haven't been with Aroma very long (since 21 December 2024) but I am happy with the quality of care I am receiving. The carers are all good and my wife can attest to that. The carers are respectful and are a great help to me. The office is very helpful when I need an earlier call for my appointments.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire
Thankyou for your feedback, we are so pleased to hear you are happy with the care being recieved.
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Review from A M (Son of Client) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Carer not arrived according to scheduled time in the morning. Rang on several occasions regarding the delay but no answer from the office. Eventually when response another carer was sent. Overall apart from this experience the company provide an excellent service.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire
Thankyou for your review and we are sorry you had a delayed visit. We are very pleased to read your care was excellent except on this occasion and your feedback is most welcome to help us improve our…read more
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Review from Rosh O (Daughter of Client) published on 14 March 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
We were pushed in to using Aroma Care by the Reablement team. Spent over three hours with the site manager, we were told the staff were able to cook a meal for the client, they were excellent cooks etc. this was a lie, were not honest about the rosters and staring times, very cunning, they take your
business and then mislead the client. The staff use their mobile phones to write about the client without any consent, and when asked questions, the "so called manager", lost it with the client and asked the worker to leave the house in the middle of the shift. This is the kind and quality of staff and care providers the council endorses and promotes as care providers. Very poor quality of service, mislead, not upfront, and the staff we met were very badly trained, and unprofessional. I would NOT recommend them to any family as we witnessed first hand!!! within 4 days the deal was over, 2/10!!
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire
Thank you for your feedback, naturally we are disappointed to hear your experience was not to your expectation. The care staff are limited in the service they can provide within commissioned care…read more
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Review from Helen S (Client) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, helpful, caring and professional carers. Always treat me with compassion and dignity. Very considerate and mindful both of my mental and physical health. Very adaptable and often go above and beyond when necessary. It is always a pleasure when my carer attends and they enrich and improve my
day to day life. I would not be able to operate without their excellent care. The level of care is consistent and every carer that attends operates to the same high standards, regardless of whether they are my main carer or a covering carer. Administration are always polite and helpful. The office is easy to contact. Happy to alter visits when necessary to accommodate hospital visits etc. Would highly recommend this care company.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire
Thank you for your review. We are delighted to hear that each and every carer supports you so well. Your feedback is greatly appreciated.
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Review from Bryan R (Husband of Client) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, carers are first class, very proficient. Very comforting and helpful in every way. My wife is receiving very good care. I would recommend Aroma Care to anyone.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire
Thank you for your review, we are so pleased we are delivering good care to your wife. We are continually looking to improve our service so all feedback is welcomed.
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Review from Robert P (Client) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our relationship with Aromacare has been quite successful. The care staff are responsive and well trained. It has been possible to create a good working relationship with each one. Issues have arisen, but it has been possible to come to an amicable agreement each time.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire
Thank you for your review, we always welcome feedback to improve our service and we are glad to hear any issues have been resolved for you.
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Current Review Score: 9.4 (9.432)

Overview of Review Score

The Review Score of 9.4 (9.432) out of 10 for Aroma Care Northamptonshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.432 for Aroma Care Northamptonshire is calculated as follows: ( (84 Excellents x 5) + (43 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 139 Ratings = 4.432
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Aroma Care Northamptonshire is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

Tara

Tara Wagstaff

Job Title: Registered Manager Joined: 2022

I am currently the registered manager for the Northamptonshire branch. I have been with Aroma care for 3 years now and together we have met some wonderful people including staff, service users in the community and also other professionals. I am fully qualified in leadership and management to Level 5.


I am proud to say that my Northamptonshire branch is accredited in “The Gold standards end of life care” This has enabled us to build an end of life team which consists of fully qualified care workers so we can support any individual in choosing to die at home with dignity and outstanding care.


We are currently working towards being accredited in Autism training. We enjoy our users coming to our welfare room, we have craft days, music sessions, and interactive days - we try to have as much fun as possible and we are all involved. I am proud to work alongside all of my care staff who deliver all care with a smile on their face.


My main objective within my role is to ensure high quality of care and that our service users’ needs are being met to the highest standard alongside ensuring my care worker welfare is paramount.

Frequently Asked Questions about Aroma Care Northamptonshire

What Type of Services does Aroma Care Northamptonshire offer?

Aroma Care Northamptonshire offers Home Care.

How many Carers does Aroma Care Northamptonshire employ?

Aroma Care Northamptonshire employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aroma Care Northamptonshire to verify any information. View our terms and conditions. Aroma Care Northamptonshire has an Enhanced Service - more info.