Aroma Care Northamptonshire

I haven't been with Aroma very long (since 21 December 2024) but I am happy with the quality of care I am receiving. The carers are all good and my wife can attest to that. The carers are respectful and are a great help to me. The office is very helpful when I need an earlier call for my appointments.

Carer not arrived according to scheduled time in the morning. Rang on several occasions regarding the delay but no answer from the office. Eventually when response another carer was sent. Overall apart from this experience the company provide an excellent service.

We were pushed in to using Aroma Care by the Reablement team. Spent over three hours with the site manager, we were told the staff were able to cook a meal for the client, they were excellent cooks etc. this was a lie, were not honest about the rosters and staring times, very cunning, they take your business and then mislead the client. The staff use their mobile phones to write about the client without any consent, and when asked questions, the "so called manager", lost it with the client and asked the worker to leave the house in the middle of the shift. This is the kind and quality of staff and care providers the council endorses and promotes as care providers. Very poor quality of service, mislead, not upfront, and the staff we met were very badly trained, and unprofessional. I would NOT recommend them to any family as we witnessed first hand!!! within 4 days the deal was over, 2/10!!

Friendly, helpful, caring and professional carers. Always treat me with compassion and dignity. Very considerate and mindful both of my mental and physical health. Very adaptable and often go above and beyond when necessary. It is always a pleasure when my carer attends and they enrich and improve my day to day life. I would not be able to operate without their excellent care. The level of care is consistent and every carer that attends operates to the same high standards, regardless of whether they are my main carer or a covering carer. Administration are always polite and helpful. The office is easy to contact. Happy to alter visits when necessary to accommodate hospital visits etc. Would highly recommend this care company.

Very good, carers are first class, very proficient. Very comforting and helpful in every way. My wife is receiving very good care. I would recommend Aroma Care to anyone.

Our relationship with Aromacare has been quite successful. The care staff are responsive and well trained. It has been possible to create a good working relationship with each one. Issues have arisen, but it has been possible to come to an amicable agreement each time.

Out experience has been very good, the carers are caring, polite and well-mannered, encouraging and listen to me and take their time applying my creams. We had a problem at the beginning of the service but this was resolved as the carers are now staying the time and completing all tasks required.

Have always found the staff to be excellent, always polite, helpful and caring, always well dressed. Occasional problems with timings, but usually sorted out quickly.

Very pleased with the care provided, the carers are very professional, good time keepers and are very good with my mum. All in all, very good.

Very happy with my mother's personal carers. They are nice, pleasant and very helpful.

Carers seem to only spend around 10 minutes with my uncle. He tells me he is out of bed and in the lounge, kitchen and bathroom by himself but his cleaner tells me the lounge is as it was the week before with dead dry cut flowers in a vase - something he would not allow if he had been in the lounge. Disappointed is an understatement, and it seems the Northampton office does not answer phones at the weekends!

We were left with no care for my husband, after doing his care myself for over two weeks, we finally found this care company, Aroma Care, after explaining things to the lovely lady at Aroma that we’d been left with no care, Aroma sorted out a care package for my husband and within a couple of days, we had care. It’s only been a couple of days and already we are over the moon with Aroma, they're on time, friendly, professional, compassionate, and so much more. Already my husband’s confidence is back, and he has a smile a mile wide, so thank you Aroma. You're our saviour, we look forward to the carers coming in, thank you from the bottom of our hearts.