Natura Care Solutions

Office Number 3, The Centre, High Street, Gillingham SP8 4AB
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8.5 10 Reviews
  • Natura Care Solutions, Gillingham
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Care Provided by Natura Care Solutions

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Visual / Hearing Impairment

Good to Know

Owner

  • Natura Care Solutions Ltd

Person in charge

  • Natasha Bennett (Acting Registered Manager)
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Natura Care Solutions Reviews (10)

8.5

Natura Care Solutions has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years.
Over all time Natura Care Solutions has 10 reviews.

Overall Experience
  • 10
  • 0
  • 0
  • 0
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Date Published
  • 10
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  • 0
  • 2
  • 8
Reviewer Connection to Natura Care Solutions
  • 3
  • 3
  • 3
  • 1
Total of 10, showing 1-10
Review from Sarah C (Stepdaughter of Client) published on 13 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Natura Care Solutions is a person-centered care agency with an attentive, thoughtful, patient, warm-hearted staff team that go above and beyond. Examples include showing impromptu acts of kindness, like bringing flowers to cheer the client or sourcing a waist-high garden planter to help someone continue
gardening as a hobby. Bespoke care packages are designed and reviewed regularly. The uniqueness of each client, their interests, personality and personal needs form the basis of the care plan. Care workers and managers alike professionally demonstrate good all round knowledge around medications and side effects. At times of crisis they stay to support the client and family.
Reply from Natasha Bennett, Care Manager at Natura Care Solutions

Thank you so much for your kind words. We're glad you're happy with our service. We strive in providing the best care possible, making a difference to people's lives and promoting their independence and well-being, it really is our pleasure.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Margaret W (Client) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a shame that other care companies do not follow Natura's example, for this small company is exemplary in every way. All staff, through to management, will go the extra mile. They are true carers in every sense of the word. I am so grateful to all concerned.
Reply from Natasha Bennett, Care Manager at Natura Care Solutions

Thank you so much for taking the time to review us. We are delighted that your experience with us is so positive. Your kind words mean a great deal to us and motivates us to continue providing exceptional care and support to our clients.

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  • Value for Money
Review from Hugh J (Client) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional, extremely knowledgeable on a wide range of things and informing me on these things. Each staff member can inform me on different things. Being disabled is new to me, and each staff member supports me extremely well to support me through this new stage of my life.
Reply from Natasha Bennett, Care Manager at Natura Care Solutions

Thank you for taking the time to review us. We are delighted to hear that you are happy with our service and our team's level of knowledge and skills. We aim to ensure our clients are receiving the best support possible to enable positive outcomes.

  • Staff
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  • Treated with Dignity
  • Value for Money
Review from B B (Daughter of Client) published on 1 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely brilliant. Very professional, caring, punctual, reliable. Can't praise them enough.
Reply from LAURA Rimmer, Registered Manager at Natura Care Solutions

Thank you for a really wonderful review. We appreciate you taking the time to share your experiences with us.

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Review from M P (Wife of Client) assisted by family/friend published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the team are excellent in their care for my husband. I would recommend them to care for the queen if she needed it. They are so professional yet treat him with respect, dignity and friendship. They also help me and their cups of tea are always welcome.
Reply from LAURA Rimmer, Registered Manager at Natura Care Solutions

Thank you for your kind review. We value feedback, it enables us to ensure our values are clear in the care we provide. It is a pleasure to support your husband and yourself.

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  • Treated with Dignity
  • Value for Money
Review from Rosaland T (Wife of Client) published on 8 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have to say that I have used Natura Care Solutions before and I wouldn't have changed them. They have been totally supportive of my husband who is now immobile with dementia. They have been calm and sensible in all situations and as his wife, I so appreciate their support and understanding.
Reply from LAURA Rimmer, Registered Manager at Natura Care Solutions

Thank you for your kind words. I speak on behalf of the whole team when I say it is an absolute pleasure to have been able to support you both.

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  • Value for Money
Review from Jenny L (Daughter of Client) published on 25 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Natura Care provided night care for my 91-year-old father until very recently and I can't speak highly enough of the individuals in the agency. Everyone who dealt with dad was caring, professional, just so thorough. Nothing was a problem and dealing with the office was also always very easy. I'm not
sure if they have night carers at present, but I know for a fact that the way this agency is run, all of the care they offer is of the highest standard. I wouldn't hesitate to recommend them.
Reply from Laura Rimmer, Registered Manager at Natura Care Solutions

Thank you very much for taking the time to share your experience with us. It was an absolute pleasure to support your father.

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Review from P C (Client) published on 20 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care we have from Natura is excellent. She has got to know her client very well, which does help, and he gets on well with his carer.
Reply from LAURA Rimmer, Registered Manager at Natura Care Solutions

Thank you for your lovely review; it is important to us to get to know our clients to enable us to provide a person-centred approach.

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Review from Jean C (Daughter of Client) published on 9 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have no hesitation in recommending Natura Care Solutions. They have been providing first-class care for my father since he was able to come home from hospital, and support for my mother who also continues caring for him. The ladies take care of his complex physical and mental needs with respect and
do not hesitate to liaise with the GP and community nurses. They even arranged for him to have his hearing and eyes tested at home which has made a great difference for his wellbeing. They go beyond what I could have expected and me and Mum are so pleased that, with their care and support, Dad is able to remain in his own home which during the whole Covid restrictions, has been wonderful. They really do care.
Reply from Laura Rimmer, Registered Manager at Natura Care Solutions

Thank you for taking the time to share your review with our team. We are delighted to hear the positive outcomes that are being achieved. Thank you again.

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  • Management
  • Treated with Dignity
  • Value for Money
Review from Sue M (Wife of Client) published on 7 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
For eight months, I have been using the services of Natura Care for my elderly husband and have been more than happy with the standard of care provided. The administration is always extremely efficient and the staff is both professional and kind. My husband is very happy to see his carers and I am confident
when leaving him in their hands.
Reply from Laura Rimmer, Registered Manager at Natura Care Solutions

Thank you for your kind review, it has been our pleasure to support you both over the last 8 months.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Natura Care Solutions is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Natura Care Solutions is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Natura Care Solutions is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Apr 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Natura Care Solutions

What Type of Services does Natura Care Solutions offer?

Natura Care Solutions offers Home Care.

How many Carers does Natura Care Solutions employ?

Natura Care Solutions employs 8 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Natura Care Solutions to verify any information. View our terms and conditions. Natura Care Solutions has an Basic Service - more info.