Elite Care and Comfort Ltd

Delfryn House, Unit 10, Kendray Business Centre, Thornton Road, Barnsley S70 3NA
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9.8 38 Reviews
  • Elite Care and Comfort Ltd, Barnsley
Elite Care and Comfort Limited is a family-run business committed to improving the quality of Service Users’ lives through the delivery of high-quality compassionate person-centered care services that ensure comfort, dignity, and respect for all its diverse clients and their families.

Their key objective is to ensure that the independence, privacy and dignity of each person that they care for is maximised to the full, through the provision of a comprehensive range of high-quality care and welfare services, each delivered to meet specific individual needs.

All staff are regularly trained to create a famous and reputable brand in Yorkshire, which respects their Service User’s right to make informed choices, when tailoring bespoke flexible care packages, based on risk assessments.

Elite Care and Comfort's policies and operations are also regularly reviewed to ensure individual needs are respected in matters of religion, culture, race/origin for both Service Users and Staff. As a Service Provider, they are registered and regulated by the Care Quality Commission (CQC), the independent regulator of Health and Social Care in England.

Their aim is to provide high-quality care services to their service users to improve their well being and enable them to remain independent at home.

Objectives

To deliver safe and effective care.
To provide quality care services.
To ensure the needs of their service users are met.
To ensure the values of their service users are respected.
To ensure the views of their service users are listened to.
Respect their Clients and Staff.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

Available at request

Good to Know

Owner

  • Elite Care and Comfort Ltd

Person in charge

  • Ingrid Madzikanda (Manager)

Elite Care and Comfort Ltd Reviews (38)

9.8

Elite Care and Comfort Ltd has a Review Score of 9.8 (9.795) out of 10, based on 19 reviews in the last 2 years.
Over all time Elite Care and Comfort Ltd has 38 reviews.

Overall Experience
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Reviewer Connection to Elite Care and Comfort Ltd
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Total of 38, showing 1-20
Review from Angela S (Daughter of Client) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and efficient staff. The best carers I have had for my mum. Have never let us down. Would highly recommend.
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Review from K R (Client) published on 20 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The girls of Elite are smashing. They do anything for me and they are always smiling. I have no problem with the company.
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Review from Matthew G (Son of Client) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Elite Care Agency, they are very well-spoken, they treat my mum very well. They make sure her needs are met before they leave. I rate them, they are very caring.
Reply from Faith Madzikanda, Marketing Manager at Elite Care and Comfort Ltd

It means the world to us to know that your mum feels well cared for and supported. Making sure her needs are met with kindness and respect is always our top priority. Our team will be happy to know that their efforts are having such an impact.

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Review from Kathryn T (Niece of Client) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Elite Care is exceptional. They go above and beyond, they have helped me significantly. I am grateful.
Reply from Faith Madzikanda, Marketing Manager at Elite Care and Comfort Ltd

What amazing praises, thank you for putting your trust in us. We'll continue to go above and beyond as best we can to live up to your feedback.

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Review from Susan K (Client) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I get a good wash and if I have had a bad time with my bowels I get fully cleaned wth no making me feel bad both morning and night. They are a great bunch of girls.
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Review from A C (Client) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the care I have received from Elite Care a comfort and really good. The girls are always pleasant and ready to assist me.
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Review from M C (Client) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found all your carers were very good, and I was treated very well with dignity and care and Elite Care were very good at time keeping.
Reply from Faith Madzikanda, Marketing Manager at Elite Care and Comfort Ltd

Thank you for your kind words. It means a great deal to us that you feel well cared for by our team. We'll continue to strive to maintain great care, and I'll be sure to share your lovely feedback with our carers who support you.

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Review from L L (Husband of Client) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience was first class and everyone of the care staff involved with the care, carers gave to my husband was outstanding. All carers played a huge part in helping our family and myself making my husbands last months of life as normal and happy as possible. I have lost the love of my life and he
will remain in my heart forever, but there will be a part of my heart and memory for all the carers and all I can say to all is "Thank you, carry on caring". "Do what you gotta do!" and keep smiling. My husband would be saying 10 out of 10 to you all. May God bless you all with a long happy and healthy future. Anyone in need of home care for themselves or their loved once then look to Elite Care and Comfort for a wonderful service.
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Review from S C (Wife of Client) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Elite Care have been professional, caring, reliable and friendly. We have been very well card for.
Reply from Faith Madzikanda, Marketing Manager at Elite Care and Comfort Ltd

Thank you so much for this review, our team appreciates our effort and care has been helpful to you and your family.

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Review from Shirley C (Partner of Client) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend Elite Care and Comfort Ltd. My partner had cancer and received exceptional care of the highest standard. The staff were polite, caring for my partner with a smile, they were very hard working and thorough, friendly and very professional and I thank them from the bottom of my heart.
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Review from J P (Daughter of Client) published on 16 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the Staff was amazing, all was very friendly, trustworthy, all took time and listened to us. They made my dad feel very comfortable on his last days.. i couldn't be any more greatful. Very caring team
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Review from A D (Daughter of Client) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are reliable always turn up on time and they show respect and treat her with dignity. They are very good with my mother and do not rush her, they always take an interest in what she is doing. I would recommend them to others who needed help.
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Review from M H (Client) published on 5 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise your staff enough. They were kind, thoughtful, caring and treated you with dignity and always came in with a smile and a cheery hello. Nothing was too much trouble even filling my little dog's water dish and putting her biscuits out. I will certainly recommend your company to anyone
needing home care.
Reply from Faith Madzikanda, Marketing Manager at Elite Care and Comfort Ltd

We are delighted to hear that our staff's kindness and cheerful demeanour made a positive impact on your experience. We always hope to go above and beyond to care for our patients and pups alike. Your recommendation means a lot to us, and we truly appreciate your kind words. If there's anything more we can do for you, please don't hesitate to reach out.

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Review from A H (Son of Client) published on 26 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you .. you provided care to my dad for a very short time due to terminal illness and all carers were outstanding. They showed nothing but respect, care and professionalism. Each staff member involved us as a family and we appreciate everything they did.
Reply from Faith Madzikanda, Marketing Manager at Elite Care and Comfort Ltd

Thank you for your touching review. Involving the family in the care process is very important to us, and we're glad it made a difference for you. Your appreciation means a lot to our team. We'll be here for you in the future if you need any support for your family.

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Review from T H (Daughter of Client) published on 22 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother received from everyone connected to this care company was second to none. They treated her and the rest of the family with so much care and respect. They were always willing to engage in conversation with mum, and until she got bad at the end. Mum loved nothing more than a good old
natter. All the carers were extremely helpful in moving mum from the chair to a wheelchair/
bed/commode etc., especially towards the end when she found this extremely difficult. Well done to you all. You are a credit to the company.
Reply from Ingrid Madzikanda, Registered Manager at Elite Care and Comfort Ltd

Thank you so much for your lovely words. It's our pleasure to have been a part of your mother's and your lives. The team will appreciate hearing their good intentions we felt by you and your mum. We wish you all the best going forward.

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Review from J D (Client) published on 24 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Recommend Elite care. Had some amazing carers attend to assist with me. Communication has always been 100% with the team leader and also the manager when needed. Any slight issue has been dealt with effectively with a positive outcome. Carers are friendly and professional and always ensure I’ve everything
I need etc.
Reply from Faith Madzikanda, Marketing Manager at Elite Care and Comfort Ltd

It's greatly appreciated that you would recommend the Elite Care team. Our team leaders and managers will love to hear that their attention to your care has made a positive impact on your experience. We are committed to ensuring our carers remain friendly, professional, and attentive to your needs. If there's anything more we can do for you, please dont hesitate to let us know.

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Review from T G (Partner of Client) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Elite Care has been visiting my partner since 08/02/24 4 times per day. During this period they have always been friendly, trustworthy, and efficient. Not at any point have they given me concern that they are not providing the correct level of care. I will also be extending the service soon to provide
me with 4 hours per week of respite time. I have no hesitation in recommending their services.
Reply from Faith Madzikanda, Marketing Manager at Elite Care and Comfort Ltd

It's been our team's pleasure to care for your partner since February. Thank you for your wonderful review. Your recommendation means a lot to us. If there's anything more we can do to support you and your partner, please don't hesitate to reach out.

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Review from J R (Husband of Client) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always did their job well and developed a good relationship with all the family. Showed empathy and compassion at all times. Always respected my wife's dignity and kept her spirits up on bad days. Even attended her funeral.
Reply from Faith Madzikanda, Marketing Manager at Elite Care and Comfort Ltd

Thank you so much for your heartfelt review. We are honoured to know that we made a positive impact on your wife's life and your family's experience. Attending her funeral was our way of showing how much she touched our hearts. Please know that we are here for you if you need anything in the future.

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Review from Nicola W (Daughter of Client) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As the client's family, we could not have wished for a better team than you to have cared for our lovely mum, who absolutely adored every single one of you. The last few weeks of Mum's life were really hard for the carers, you were not phased by any of it, and for that we would like to thank each and
every one of you.
Love the family.
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Review from S J (Daughter of Client) published on 11 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would highly recommend. The staff was very respectful and caring towards my mum. Even took the time to make her look pretty and put her makeup on. On the morning my mum passed away, I walked in to find a member of staff holding my mum's hand. That meant so much to me.
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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Elite Care and Comfort Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.795 for Elite Care and Comfort Ltd is calculated as follows: ( (91 Excellents x 5) + (19 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 112 Ratings = 4.795
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Elite Care and Comfort Ltd is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (0)

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Frequently Asked Questions about Elite Care and Comfort Ltd

What Type of Services does Elite Care and Comfort Ltd offer?

Elite Care and Comfort Ltd offers Home Care.

How many Carers does Elite Care and Comfort Ltd employ?

Elite Care and Comfort Ltd employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Elite Care and Comfort Ltd to verify any information. View our terms and conditions. Elite Care and Comfort Ltd has an Enhanced Service - more info.