S&P Care Services Ltd

101 Regent House Business Centre, 13-15 George Street, Aylesbury HP20 2HU
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Top 20 award
10 28 Reviews
  • S&P Care Services Ltd, Aylesbury
S&P Care Services is committed to the provision of home-based care services that allow clients to continue living as independently as possible.

Offering services including home care, live-in care, respite care, supported living, the friendly team of care professionals are dedicated to doing what's best for their clients. A bespoke care plan will be developed based on individual needs and preferences.

S&P Care Services understand that it's at home where people feel most comfortable and secure, and that's why their services are designed to offer high quality care from the comfort of your own home.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Please contact us to find out more about our fees

Good to Know

Owner

  • S&P Care Services Ltd

Person in charge

  • Ruth Mabika (Manager)

S&P Care Services Ltd Reviews (28)

Total of 28, showing 21-28
10

S&P Care Services Ltd has a Review Score of 10 (10.000) out of 10, based on 12 reviews in the last 2 years. Over all time S&P Care Services Ltd has 28 reviews.

Overall Experience

  • 28
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Date Published

28
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16

Review from Jez B (Civil Partner of Client) published on 13 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The wife really enjoyed getting to know all the staff/carers and would highly recommend this company. Even though it was a younger team, nothing was too much them and was able to cancel the carers at short notice if we wanted to go out for the day.

Reply from Ruth Mabika, Registered Manager at S&P Care Services Ltd

Thank you for the great feedback. I am pleased you enjoyed the visits as much as the carers did. We will share this feedback with them

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Value for Money

Review from Jane E (Daughter of Client) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found S&P Care Services easy to deal with. They were easy to contact by phone and returned calls when expected to. I never felt as though they didn't have time to listen to me. My stepmother reported that all the staff that cared for my father were kind, patient and willing. They rang if they were
likely to be late and, on one occasion, even stayed over the allotted time rather than leave my father alone.

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Review from Jackie W (Daughter of Client) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

S&P Care Services looked after my mother following her discharge from the hospital, and she could not have been in better hands. The whole team are very professional, showed great compassion and provided excellent care. S&P coped extremely well to changes in my mother’s circumstances, organising everything
that was needed to keep her comfortable. Not being local, it was great to know Mum was being so well looked after and to be able to keep in touch with her progress via the app. Mum really enjoyed the company of the carers and looked forward to their visits.
I cannot thank S&P enough and have no hesitation in recommending their services

Reply from Ruth Mabika, Registered Manager at S&P Care Services Ltd

Thank you for the lovely feedback. We will share this with all the team, and this will certainly motivate them to continue to do their best.

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Review from Sarah J (Daughter of Client) published on 12 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were all high quality. Each was empathic, kind and very caring. They all had a high degree of skills and knowledge and are obviously well trained and supervised.
Mum was very appreciative of all her carers.

Reply from Ruth Mabika, Registered Manager at S&P Care Services Ltd

Thank you for your helpful feedback, which we will share with the team. It's encouraging for the carers and pushes us to keep doing our best.

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Review from Chris L (Son of Client) published on 2 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been allocated S&P to look after my mother for a few weeks from hospital discharge, there was no hesitation in privately funding their service as she needed ongoing visits 4-times a day. The happy and friendly team, ably lead by the hands-on proprietors, provided dignified care, often going above
and beyond my expectations to ensure Mum was as comfortable as possible towards the end of her life. Personally, the peace of mind that this brought me was invaluable, knowing that she was in safe hands and S&P always had her best interests at heart. I even felt that I was looked after as well. I could not rate S&P highly enough.

Reply from Ruth Mabika, Registered Manager at S&P Care Services Ltd

We appreciate your feedback and will share this with the team. This will certainly spur them on to keep up the good work giving people a positive experience during a really difficult time.

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Review from Peter K (Husband of Client) published on 18 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

S&P Care Services Ltd did a wonderful job of looking after my wife. Two of the staff were the most kind and caring carers as were their young team, and they were always cheerful. At first, they were visiting three times a day, but with their care, my wife became more independent, so the visits went
to two then to one. In the end, she could manage on her own, and we could stop the visits, but we miss their cheerful company. If we need help again, S&P Care Services Ltd would be our choice; they were kindness itself.

Reply from Ruth Mabika, Registered Manager at S&P Care Services Ltd

We appreciate your feedback and will share this with the team. Thank you.

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Management

Treated with Dignity

Value for Money

Review from Emma V (Daughter of Client) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After some awful experiences with other care companies, we had given up hope with finding good carers for my mother. She lives with us and has Alzheimer’s, so it can be very challenging looking after her. S&P has been caring for my mum for a couple of months now, and I only wish we had had the pleasure
of them starting sooner. All the staff communicate brilliantly with my mother, making her feel safe and comfortable and even making her laugh a lot.


Nothing is ever too much trouble; they go above and beyond, and I feel so confident leaving my mother in their capable hands. She has made great relationships with her carers, and it’s the first time in a year we have been able to leave the house as a family and not worry about the safety or well being of my mother.


We think of S&P more like friends than carers; we are so thankful for all of their help. Would highly recommend it to anyone needing care.

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Review from Debi S (Daughter of Client) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Was directed to S&P Care directly by NHS when my mother was discharged from hospital needing careers at home. My mother had never needed carers before, so didn't know what to expect. The whole thing was quite daunting! But I can honestly say I need not have worried. The care and professionalism of the
whole team have been absolutely wonderful. They go above and beyond to care not only for their client but for the whole family. Always there for any concerns or questions, we may have had. I can only hope that all care providers are as amazing. A huge thank you. Will not hesitate to recommend you to all I know.

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Value for Money

Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for S&P Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for S&P Care Services Ltd is calculated as follows: ( (68 Excellents x 5) ) ÷ 68 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for S&P Care Services Ltd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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