Galilee Care

My dad received care from Galilee for a number of months. Specifically, one carer, who visited him three times per day. Also, other carers sometimes visited, who were equally great with my dad. My dad's main carer, really looked after my dad. He absolutely loved her. Her manner was fantastic and he looked forward to seeing her as she treated him with great dignity and respect. She used to do whatever he asked and nothing was too much trouble. She would contact me and my brother if there are any concerns about our dad. All the carers from Galilee were great. Thank you so much.

During the first ever visit the young male carer put the bedpan under my mum the wrong way round and whacked my mum's bed sore. My mum who has terminal breast cancer screamed in agony and when I checked the bed sore it had a bruise either side of it and a cut above it. My mum and I are former highly experienced and qualified carers and to get my mum out of hospital we had no choice about employing this company. My mum did not want to have male carers due to only being widowed 18 months ago and we repeatedly had male carers turn up. One of the male carers even told me that I had to let male carers in or else and was quite threatening and scared me so I asked him to move away from me as I was the victim of spousal abuse, as he left my mum's house he banged the front door. My mum did have 4 lovely carers from this company which is why I haven't given 1 star. My mum and I have both been disrespected by carers from this company. Do not use if leaving a relative unsupervised with the carers.

I hope that they continue to provide my care in the future.

Mum was sent home from hospital with this care company for double-handed calls 4 times a day, bed-bound. Wow, the staff was very rough with my mum who has advanced dementia. They did not talk to her and say what they were going to do. Mum got very upset and aggressive with them because she did not understand what was happening to her. I would not recommend this company at all. Mum now has better care, like she should have in the first place.

Thank you so much.

She had not been washed, her hands were filthy, unable to see out of her eyes as they had not cleaned. Property left in a mess. Staff turned up solo then could not change her and left her double soiled. Clearly in it for the money, Galilee doesn't care.

After our Mother was sent home terminally ill from hospital, Galilee Care swung into action immediately. Every member of the team we met and who cared for our Mum, was kind, gentle, considerate and understanding of her, and our needs. Nothing was too much trouble and although her needs were limited as she was bedbound (and we were also caring for her), the team were always happy to listen to our concerns and give advice. We would not hesitate to recommend this company to those in need of care at home.