Health & Alliance Home Care

First Floor, Bradford House, Market Street, Penkridge, Stafford ST19 5DH
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9.7 39 Reviews
  • Health & Alliance Home Care, Stafford
A very warm welcome to everyone!

Below is a little insight to the company...

Health and Alliance Home Care was founded by a family with a vision and intention to create a care company with a difference, one that always puts the service user at the heart of what they do... a company that goes above and beyond all expectations... services don’t stop at care, they offer home maintenance for the elderly... gardening, cleaning, odd jobs and general repairs... the team can fix the niggly things that never seem to get done, in addition they can provide a regular housekeeping service.

It began as a vision for the two Directors, through years of working in the social care sector for different companies experienced frustrations within their role that were out of their control... little things like not being able to spend time in call to chat and provide quality companionship to service users, due to the demand of the calls their were rushing to and from. Difficulties of the pressure to complete the calls within the unrealistic required time frames, they turned this frustration into their personal mission to set up Health and Alliance Home Care and ensure that the core of their business is the quality of the actual care provided to the service users, simultaneously relieving pressure from family.

Recruitment is a thorough and lengthy process, through which the highest calibre of Care Givers are employed, trained and competent to deliver the ethos of the families legacy through conscientious staff who are to be consistently monitored in their delivery of quality care within the local communities.

It’s important to each member of the team to treat service users as they would treat their own elderly family members.

Empowerment of such a team within the diverse and inclusive environment is a strong passion of the Directors and the management team they have behind them!
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Care Provided by Health & Alliance Home Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25

We will supply a Brochure with all relevant details. .
To be discussed.

These prices are only a guideline, please contact Health & Alliance Home Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Health & Alliance Home Care Ltd

Person in charge

  • Abigail Forrester (Managing Director)

Health & Alliance Home Care Reviews (39)

9.7

Health & Alliance Home Care has a Review Score of 9.7 (9.748) out of 10, based on 19 reviews in the last 2 years.
Over all time Health & Alliance Home Care has 39 reviews.

Overall Experience
  • 32
  • 7
  • 0
  • 0
  • 0
Date Published
  • 39
  • 1
  • 11
  • 19
  • 20
Reviewer Connection to Health & Alliance Home Care
  • 13
  • 10
  • 7
  • 4
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 39, showing 1-20
Review from Linda P (Daughter-in-law of Client) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers were lovely and friendly and did everything that we have asked of them. Wasn't sure how my mother in law would be with them, but needn't have worried.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K S (Daughter of Client) published on 12 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My experience of Health and Alliance has been overwhelmingly positive. Although there have been quite a lot of new carers over the last 12 months all have been caring and helpful. Most importantly my mum has felt comfortable with them and they are always willing to provide help whenever needed. Coupled
with the responsive and efficient Office Team who are always willing to adapt the care plan as required, I would recommend.
Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you for this lovely review, we are pleased to hear you are happy with the service provided. Kind Regards.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C M (Daughter of Client) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The experience we had in using Health and Alliance far exceeded our expectations as a family and I cannot thank the team enough!
We chose Health and Alliance following recommendations and from research, as an alternative to residential respite care for the first time to allow us a family holiday. Everything
we discussed was implemented without issue, my mom's needs were completely taken care of, and the team were so friendly and caring they cannot be faulted. As a carer, I felt completely reassured and have made further bookings for ad hoc care as a result.
Thank you for the support you've given us, for being so kind and caring, and for taking some of the stresses away that caring for a loved one can bring!
Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you so much for this lovely review, we are so pleased to hear how happy you are with the overall service. Kind Regards.

  • Staff
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  • Management
  • Treated with Dignity
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Review from N L (Client) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My carers are all lovely as people say, they came in as strangers and leave as friends.
Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you for this lovely review. We are happy to hear you are pleased with the carers that attend. Kind Regards

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A S (Daughter of Client) published on 19 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum's carers are always attentive and go above and beyond the call of duty to make her feel comfortable.
They are punctual and will stay over their time if necessary.
We like to think of the care team as extended family.
Thank you for your care and support for us all.
Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you so much for this lovely review, we are pleased to hear you are happy with the care service provided. Kind Regards

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R H (Son of Client) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is very happy with the care provided. She really likes the carers and finds them really helpful and caring. They cook for her and are flexible with other things she may need. Thanks very much.
Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you so much for this review. We are pleased to hear that Mum is happy with the care provided. Kind Regards

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M B (Daughter of Client) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers that come to Mum are always very supportive, caring and professional in their manner and have built up a real rapport with Mum. Mum feels comfortable and secure in their visits as do I which are regular and timely. It's reassuring to know the carers are reliable and always alert me to any
changes they may notice in Mum which enables us to get on top of things at an early stage.
Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you so much Mel for this lovely review. We are so pleased to hear you are happy with the care service provided. Kind Regards

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Tony W (Husband of Client) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been cared for by Health and Alliance Health Care for over 12 months now. We are extremely grateful to have found this company. The whole team from the office to the carers are so professional. My wife was taken ill and had a sudden heart attack at home, the one thing none of us ever expected.
I rang for an ambulance just as the girls on their routine call arrived. The professionalism from the girls was far above what I could ever expect. When the ambulance crew arrived the girls stepped back and made me a cup of tea. They knew my wife was in great hands and yet they took the time to care for me. Unbelievable.
They even helped when the ambulance had left and packed my wife's overnight bag - amazing. It seemed as though the whole company gelled, from the girls on-site to the management ringing to ask how I was. I am so glad that this company is caring for my wife. If you need a company to care for your loved ones then I would highly recommend these guys. Thank you.
Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you so much for this lengthy, lovely review. We are so pleased to read this incredible review. Kind Regards

  • Staff
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Review from H B (Daughter of Client) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A good provider of home care, all the basics covered. Nice, friendly, caring staff who get to know their clients. Great that the same carers are attending. Able to handle situations when a doctor or ambulance is required. Easy to communicate with caring and office staff.
Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you so much for this lovely feedback. We are so pleased that you're happy with the service provided. Kind Regards

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Diane P (Client) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff from Health and Alliance are always on time and are courteous, friendly and welcoming. They always put me at ease and respect my wishes and values. I have tried other care companies but Health and Alliance have always been the most professional.
Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you so much for this review. We are so pleased to hear you are happy with the care provided. Kind Regards

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D H (Friend of Client) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Health and Alliance are a fantastic care company. They have been looking after a friend of mine for years and he loves every one of them who comes in the house. They are fantastic. Carers I highly recommend them as they can't do enough for him thank you very much
Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you so much for this lovely review. We are so pleased to hear you are happy with the care service provided.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Denise J (Wife of Client) published on 30 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We received palliative care from Health and Alliance for just under 4 weeks, until my husband passed away. The care was arranged at short notice and started on a Saturday evening. Both my husband and I were very nervous about having carers come into our house.
I had always managed to care for my husband
over the last 8 years, but, due to a deterioration in his health, I was unable to continue at the same level.
Every member of staff, we had contact with was amazing and supportive. Initially, my husband felt he did not need any particular care, but the staff were happy to talk to us and allay any of our fears/worries. It gave them a chance to understand how we coped with things, and in return, it gave us a chance to get to know them. When my husband's illness started to progress quite quickly, they understood what care he needed and assisted in making him as comfortable as possible. He tried to remain as independent as possible. But it was lovely that we had support.
Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you so much for this lovely review, we are glad we were there when you needed us most. Kind Regards

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  • Management
  • Treated with Dignity
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Review from S W (Client) published on 25 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Health and Alliance Home Care give a prompt and efficient service. They are also polite to me and give a good service of care.
Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thankyou for this amazing review, it's lovely to hear that your happy with the care provided. Kind Regards

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  • Value for Money
Review from M P (Client) assisted by family/friend published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Health Alliance Homecare started to visit in September 2023, and over the course of time, they have come to get to know us and the care they give is exceptional. Nothing is too much trouble for their caring staff.
Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you so much for this positive review. It's so lovely to hear that you are happy with the care provided. Kind Regards.

  • Staff
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  • Treated with Dignity
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Review from Jill C (Wife of Client) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am pleased with the care my husband receives daily. He seems happy with his care.
They speak to him and tell him what they are doing.
Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you for this lovely review. We are so please that you are happy with the care your husband is receiving.

  • Staff
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Review from W M (Wife of Client) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So pleased we found this company and have been very satisfied with the 3 and a half years they've been coming to us.
Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you for this lovely review. It's so nice to hear that you are happy with the service provided over the last 3 years. Kind Regards.

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Review from Heather M (Daughter of Client) published on 16 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to thank the whole team for the speed at which care for my dad was mobilised and for the ongoing care and support over the last 6 weeks or so. My dad is 87 and Mom 86 and whilst relatively independent Dad had a fall and fractured his shoulder. I live over 250 miles away and he was in A&E overnight
and discharged with his arm in a sling and no care plan in place!
I found Health & Alliance Home Care online and from the moment I contacted them to explain the situation they were helpful, friendly, and fully understanding of our situation. Care was mobilised very quickly (the family did the first few days) and he now has a small team of people who he and Mom have got to know well and who attend morning and evening to assist with his personal care (and indeed anything else that needs doing including chatting with Mom!). The care has allowed my parents to retain their independence in their own home and has provided the family with much-needed reassurance at a difficult time. Thank you!
Reply from Abigail Picken, Managing Director at Health & Alliance Home Care

Thank you so much for this lovely review. We are so pleased that we were able to help in their time of need and we will continue to support as much or as little as needed.
Kind Regards.

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  • Treated with Dignity
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Review from Fiona W (Daughter of Client) published on 10 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Health and Alliance provide excellent care. I always feel reassured that my mother will be well looked after. She always looks forward to her visits and is very fond of the carers who attend to her.
Reply from Abigail Picken, Managing Director at Health & Alliance Home Care

Thank you for this lovely feedback, we are so happy that you feel reassured by the care mom receives.
Kind Regards.

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Review from Patricia D (Wife of Client) published on 17 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Your home care company are a credit to you. My husband had such amazing care from all your wonderful carers, and were also so kind to me when I most needed it.
I wouldn't hesitate in recommending you. Once again thank you for all your wonderful care of my husband.
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Review from P F (Wife of Client) published on 18 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I want to thank you very much for all the kindness and care you have given my husband. Each one of you has interacted with him even though he has difficulty talking. He felt he was in safe hands. Your carers were so calm that passed to my husband which took some of the burden off me. We as a family
can't thank you enough.
Reply from Abigail Picken, Managing Director at Health & Alliance Home Care

Thank you so much for this lovely review. We are so happy to hear of your positive review.
Kind Regards.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.748)

Overview of Review Score

The Review Score of 9.7 (9.748) out of 10 for Health & Alliance Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.748 for Health & Alliance Home Care is calculated as follows: ( (84 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 111 Ratings = 4.748
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Health & Alliance Home Care is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Oct 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (15)

Abigail

Abigail Forrester

Job Title: Managing Director Joined: 2019

Abigail is the Managing Director and Owner of Health and Alliance. She brings a wealth of experience within the care sector and a passion to achieve a dream through her strength and determination to make a difference within the care industry.

Louise

Louise Matthews

Job Title: Registered Manager Joined: 2021

Louise is the Registered Manager for Health and Alliance, who brings over 17 years of experience within the care sector. She has a fountain of knowledge of all aspects of care and demonstrates a proactive management style.

Emma

Emma Tyrell

Job Title: Field Supervisor Joined: 2022

Emma has recently been promoted to Field Supervisor at Health & Alliance Home Care. Emma is very experienced in the care industry, with a background in the ambulance service. Emma has a brilliant relationship with all our Service Users & Care Givers. Emma supports and guides all caregivers while out working and supports the management team. Emma has a bubbly personality and is very professional.

Philippa

Philippa Terry

Job Title: Senior Care Giver Joined: 2023

Philippa is a Senior Care Giver at Health & Alliance Home Care. Philippa has recently been promoted from Care Giver. She has been in the care sector for 9 years. Philippa recently completed her NVQ level 3 in Health & Social Care,


Philippa has a passion for care and loves to make a difference. She is eager to learn and has a very caring nature.

Lily

Lily Ayling

Job Title: Senior Care Giver Joined: 2022

Lily has recently been promoted to a Senior Care Giver at Health & Alliance Home Care. Lily has her Level 3 in Health & Social Care. Lily started on work experience and has progressed over the last couple of years. Lily is really supportive of other staff; she's hardworking and a great team player.

Nicola

Nicola Jones

Job Title: Care Giver Joined: 2021

Nicola is a Care Giver at Health & Alliance Home Care. She has been in the care industry for over 12 years, and she has a wide range of knowledge within this sector. Nicola is gently spoken, approachable and diligent within her role.

Aimee

Aimee Morrison

Job Title: Care Giver Joined: 2023

Aimee is a Care Giver at Health & Alliance Home Care, she has experience working in care homes and the community and has also worked as a nursery carer. Aimee is very confident and easygoing, she has a caring nature, and she loves spending time with her family, cooking, watching TV, walking the dog and travelling.

Shelisha

Shelisha Mclean

Job Title: Care Giver Joined: 2023

Shelisha is a caregiver at Health & Alliance Home Care. She is new to this industry. Shelisha is passionate and has a kind heart; she wants to make a difference in people's lives daily. Shelisha is bubbly, outgoing and dedicated.


She loves to meet new people and loves spending time with his family, shopping, reading, travelling listening to music.

Mya

Mya Haynes

Job Title: Care Giver Joined: 2024

Mya came to Health and Alliance for work experience. Once she had completed this, she remained as part-time staff. Mya has now left school and has become a full-time member of staff. Mya has chosen to have a career in Health and Social Care. She is caring, keen to learn and is enjoying her new adventure.

Colin

Colin Logan

Job Title: Care Giver Joined: 2025

Colin has years of experience working in the care industry in care homes. He is caring, hardworking, supportive to all staff and is enjoying his new experience working in domiciliary care.

Paige

Paige Milsom

Job Title: Care Giver Joined: 2025

Paige has recently joined the Health and Alliance Team. Paige is new to the industry, and in a short time, she has learnt, gained knowledge and has shown great initiative. Paige is caring and has already built great relationships with clients and staff.

Oliver

Oliver Maddock

Job Title: Care Giver Joined: 2025

Oliver has recently joined the Health and Alliance team. He is new to the care industry, but has always wanted to work in health and social care. Oliver is enjoying his new career choice, he is caring, hard-working and a great support.

Talia

Talia Vivash

Job Title: Care Giver Joined: 2025

Talia is our newest member of the team. She is new to the care industry, having recently come from hospitality. Talia is enjoying her new adventure. She is kind and caring and loves her new career choice.

Julie

Julie Carter

Job Title: Care Giver (Bank worker) Joined: 2021

Julie is a Care Giver at Health & Alliance Home Care. She has a wealth of experience in the care industry. Julie is very hard-working, caring and compassionate. Julie has now semi-retired, but continues to support Health and Alliance as a Bank worker.

Paisley

Paisley Andrews

Job Title: Care Giver (Bank worker) Joined: 2024

Paisley has been a member of the Health and Alliance Team since 2024. She now works as a Bank worker. Paisley has always enjoyed working in health and social care. Paisley works hard, is caring and has great relationships with clients and Staff.

Frequently Asked Questions about Health & Alliance Home Care

What Type of Services does Health & Alliance Home Care offer?

Health & Alliance Home Care offers Home Care.

How many Carers does Health & Alliance Home Care employ?

Health & Alliance Home Care employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Health & Alliance Home Care to verify any information. View our terms and conditions. Health & Alliance Home Care has an Enhanced Service - more info.