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Health & Alliance Home Care

First Floor, Bradford House, Market Street, Penkridge, Stafford, Staffordshire ST19 5DH
Health & Alliance Home Care Logo
Health & Alliance Home Care logo
Health & Alliance Home Care, Stafford
Health & Alliance Home Care, Stafford
Health & Alliance Home Care, Stafford

A very warm welcome to everyone!

Below is a little insight to the company...

Health and Alliance Home Care was founded by a family with a vision and intention to create a care company with a difference, one that always puts the service user at the heart of what they do... a company that goes above and beyond all expectations... services don’t stop at care, they offer home maintenance for the elderly......  

Care Provided by Health & Alliance Home Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £28.80 - £30.80
We will supply a Brochure with all relevant details. .

To be discussed.

The price(s) shown are provided by the agency. Contact Health & Alliance Home Care for full pricing details and T&Cs.

Contact Health & Alliance Home Care to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Health & Alliance Home Care Ltd
  • Private Owned

Person in charge

  • Abigail Forrester (Managing Director)

Health & Alliance Home Care Reviews (41)

9.7

Health & Alliance Home Care has a Review Score of 9.7 (9.681) out of 10, based on 18 reviews in the last 2 years. Over all time Health & Alliance Home Care has 41 reviews.

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Showing 41 reviews matching selected criteria
Review from J C (Wife of Client) published on 21 April 2026 Submitted via Postal Card
Overall Experience

We have been using this care firm for 3 years, and they have always been very kind, caring and understanding to my husband's needs. They always do their best for him, even when sometimes are a bit challenging. I would definitely recommend this company.

Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you for this lovely review, we are happy to hear you have been satisfied with the care received over the last 3 years.

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Review from L B (Daughter of Client) published on 22 December 2025 Submitted via Postal Card
Overall Experience

I am incredibly grateful for the exceptional care my mum received from Health and Alliance Home Care. The very first day the caregivers displayed kindness and professionalism that put both my mum and our family at ease. The staff were attentive and truly listened to my mum's needs, ensuring she felt comfortable and respected. Communication with Health and Alliance was seamless. Thank you.

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Review from Sophie H (Daughter of Client) published on 25 November 2025 Submitted via Postal Card
Overall Experience

Health & Alliance Home Care staff were all very supportive and helped my mom as much as they could. They listened to her wishes and helped her with dignity, they made her laugh and put her first, which is all we could have asked for. They always had time to chat with the family, and their visits will be missed. Thank you for all your support over the years.

Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care
Thank you for this lovely review Sophie, we hope your all well.

Kind Regards

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Review from Linda P (Daughter-in-law of Client) published on 28 April 2025 Submitted via Postal Card
Overall Experience

The carers were lovely and friendly and did everything that we have asked of them. Wasn't sure how my mother in law would be with them, but needn't have worried.

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Review from K S (Daughter of Client) published on 12 February 2025 Submitted via Website
Overall Experience

My experience of Health and Alliance has been overwhelmingly positive. Although there have been quite a lot of new carers over the last 12 months all have been caring and helpful. Most importantly my mum has felt comfortable with them and they are always willing to provide help whenever needed. Coupled with the responsive and efficient Office Team who are always willing to adapt the care plan as required, I would recommend.

Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you for this lovely review, we are pleased to hear you are happy with the service provided. Kind Regards.

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Review from C M (Daughter of Client) published on 4 December 2024 Submitted via Website
Overall Experience
The experience we had in using Health and Alliance far exceeded our expectations as a family and I cannot thank the team enough!
We chose Health and Alliance following recommendations and from research, as an alternative to residential respite care for the first time to allow us a family holiday. Everything we discussed was implemented without issue, my mom's needs were completely taken care of, and the team were so friendly and caring they cannot be faulted. As a carer, I felt completely reassured and have made further bookings for ad hoc care as a result.

Thank you for the support you've given us, for being so kind and caring, and for taking some of the stresses away that caring for a loved one can bring!

Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you so much for this lovely review, we are so pleased to hear how happy you are with the overall service. Kind Regards.

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Review from N L (Client / Service User) published on 3 December 2024 Submitted via Postal Card
Overall Experience

My carers are all lovely as people say, they came in as strangers and leave as friends.

Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you for this lovely review. We are happy to hear you are pleased with the carers that attend. Kind Regards

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Review from A S (Daughter of Client) published on 19 November 2024 Submitted via Website
Overall Experience
Mum's carers are always attentive and go above and beyond the call of duty to make her feel comfortable.
They are punctual and will stay over their time if necessary.
We like to think of the care team as extended family.

Thank you for your care and support for us all.

Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you so much for this lovely review, we are pleased to hear you are happy with the care service provided. Kind Regards

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No Rating
Review from R H (Son of Client) published on 18 November 2024 Submitted via Website
Overall Experience

My mum is very happy with the care provided. She really likes the carers and finds them really helpful and caring. They cook for her and are flexible with other things she may need. Thanks very much.

Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you so much for this review. We are pleased to hear that Mum is happy with the care provided. Kind Regards

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Review from M B (Daughter of Client) published on 13 November 2024 Submitted via Website
Overall Experience

The carers that come to Mum are always very supportive, caring and professional in their manner and have built up a real rapport with Mum. Mum feels comfortable and secure in their visits as do I which are regular and timely. It's reassuring to know the carers are reliable and always alert me to any changes they may notice in Mum which enables us to get on top of things at an early stage.

Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you so much Mel for this lovely review. We are so pleased to hear you are happy with the care service provided. Kind Regards

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Review from Tony W (Husband of Client) published on 13 November 2024 Submitted via Website
Overall Experience
My wife has been cared for by Health and Alliance Health Care for over 12 months now. We are extremely grateful to have found this company. The whole team from the office to the carers are so professional. My wife was taken ill and had a sudden heart attack at home, the one thing none of us ever expected. I rang for an ambulance just as the girls on their routine call arrived. The professionalism from the girls was far above what I could ever expect. When the ambulance crew arrived the girls stepped back and made me a cup of tea. They knew my wife was in great hands and yet they took the time to care for me. Unbelievable.

They even helped when the ambulance had left and packed my wife's overnight bag - amazing. It seemed as though the whole company gelled, from the girls on-site to the management ringing to ask how I was. I am so glad that this company is caring for my wife. If you need a company to care for your loved ones then I would highly recommend these guys. Thank you.

Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you so much for this lengthy, lovely review. We are so pleased to read this incredible review. Kind Regards

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Review from H B (Daughter of Client) published on 13 November 2024 Submitted via Website
Overall Experience

A good provider of home care, all the basics covered. Nice, friendly, caring staff who get to know their clients. Great that the same carers are attending. Able to handle situations when a doctor or ambulance is required. Easy to communicate with caring and office staff.

Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you so much for this lovely feedback. We are so pleased that you're happy with the service provided. Kind Regards

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Review from Diane P (Client / Service User) published on 13 November 2024 Submitted via Website
Overall Experience

The staff from Health and Alliance are always on time and are courteous, friendly and welcoming. They always put me at ease and respect my wishes and values. I have tried other care companies but Health and Alliance have always been the most professional.

Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you so much for this review. We are so pleased to hear you are happy with the care provided. Kind Regards

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Review from D H (Friend of Client) published on 13 November 2024 Submitted via Website
Overall Experience

Health and Alliance are a fantastic care company. They have been looking after a friend of mine for years and he loves every one of them who comes in the house. They are fantastic. Carers I highly recommend them as they can't do enough for him thank you very much

Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you so much for this lovely review. We are so pleased to hear you are happy with the care service provided.

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Review from Denise J (Wife of Client) published on 30 September 2024 Submitted via Website
Overall Experience
We received palliative care from Health and Alliance for just under 4 weeks, until my husband passed away. The care was arranged at short notice and started on a Saturday evening. Both my husband and I were very nervous about having carers come into our house.
I had always managed to care for my husband over the last 8 years, but, due to a deterioration in his health, I was unable to continue at the same level.

Every member of staff, we had contact with was amazing and supportive. Initially, my husband felt he did not need any particular care, but the staff were happy to talk to us and allay any of our fears/worries. It gave them a chance to understand how we coped with things, and in return, it gave us a chance to get to know them. When my husband's illness started to progress quite quickly, they understood what care he needed and assisted in making him as comfortable as possible. He tried to remain as independent as possible. But it was lovely that we had support.

Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you so much for this lovely review, we are glad we were there when you needed us most. Kind Regards

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No Rating
Review from S W (Client / Service User) published on 25 June 2024 Submitted via Postal Card
Overall Experience

Health and Alliance Home Care give a prompt and efficient service. They are also polite to me and give a good service of care.

Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thankyou for this amazing review, it's lovely to hear that your happy with the care provided. Kind Regards

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Review from M P (Client / Service User) published on 21 June 2024 Submitted via Postal Card
Overall Experience

Health Alliance Homecare started to visit in September 2023, and over the course of time, they have come to get to know us and the care they give is exceptional. Nothing is too much trouble for their caring staff.

Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you so much for this positive review. It's so lovely to hear that you are happy with the care provided. Kind Regards.

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Review from W M (Wife of Client) published on 31 May 2024 Submitted via Postal Card
Overall Experience

So pleased we found this company and have been very satisfied with the 3 and a half years they've been coming to us.

Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you for this lovely review. It's so nice to hear that you are happy with the service provided over the last 3 years. Kind Regards.

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Review from Heather M (Daughter of Client) published on 16 November 2023 Submitted via Website
Overall Experience
I want to thank the whole team for the speed at which care for my dad was mobilised and for the ongoing care and support over the last 6 weeks or so. My dad is 87 and Mom 86 and whilst relatively independent Dad had a fall and fractured his shoulder. I live over 250 miles away and he was in A&E overnight and discharged with his arm in a sling and no care plan in place!

I found Health & Alliance Home Care online and from the moment I contacted them to explain the situation they were helpful, friendly, and fully understanding of our situation. Care was mobilised very quickly (the family did the first few days) and he now has a small team of people who he and Mom have got to know well and who attend morning and evening to assist with his personal care (and indeed anything else that needs doing including chatting with Mom!). The care has allowed my parents to retain their independence in their own home and has provided the family with much-needed reassurance at a difficult time. Thank you!

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thank you so much for this lovely review. We are so pleased that we were able to help in their time of need and we will continue to support as much or as little as needed.

Kind Regards.

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Review from Fiona W (Daughter of Client) published on 10 November 2023 Submitted via Website
Overall Experience

Health and Alliance provide excellent care. I always feel reassured that my mother will be well looked after. She always looks forward to her visits and is very fond of the carers who attend to her.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thank you for this lovely feedback, we are so happy that you feel reassured by the care mom receives.

Kind Regards.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 October 2024
Overall Requires improvement
  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Health & Alliance Home Care.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Health & Alliance Home Care.

Meet the Team (12)

Abigail Forrester Job Title: Managing Director Joined: 2019
Abigail Forrester

Abigail is the Managing Director and Owner of Health and Alliance. She brings a wealth of experience within the care sector and a passion to achieve a dream through her strength and determination to make a difference within the care industry.

Louise Matthews Job Title: Registered Manager Joined: 2021
Louise Matthews

Louise is the Registered Manager for Health and Alliance, who brings over 17 years of experience within the care sector. She has a fountain of knowledge of all aspects of care and demonstrates a proactive management style.

Emma Tyrell Job Title: Field Supervisor Joined: 2022
Emma Tyrell

Emma has recently been promoted to Field Supervisor at Health & Alliance Home Care. Emma is very experienced in the care industry, with a background in the ambulance service. Emma has a brilliant relationship with all our Service Users & Care Givers. Emma supports and guides all caregivers while out working and supports the management team. Emma has a bubbly personality and is very professional. Emma has completed her Level 3 Diploma in Heath and Social Care and is currently completing her Level 4 Lead Practitioner in adult care.

Lily Ayling Job Title: Field Supervisor Joined: 2022
Lily Ayling

Lily has recently been promoted to a Field Supervisor at Health & Alliance Home Care. Lily has her Level 3 in Health & Social Care, and is now currently completing her Level 4 practitioner in adult care. Lily started on work experience and has progressed over the last couple of years. Lily is really supportive of other staff; she's hardworking and a great team player.

Louise Massey Job Title: Field Supervisor Joined: 2020
Louise Massey

Louise has previously worked for Health and Alliance as a Senior. Louise has now returned to the team and is a Field Supervisor. Louise has years of experience and knowledge and is a valuable member of the team. Louise is caring and treats everyone with respect.

Nicola Jones Job Title: Care Giver Joined: 2021
Nicola Jones

Nicola is a Care Giver at Health & Alliance Home Care. She has been in the care industry for over 12 years, and she has a wide range of knowledge within this sector. Nicola is gently spoken, approachable and diligent within her role.

Mya Haynes Job Title: Care Giver Joined: 2024
Mya Haynes

Mya came to Health and Alliance for work experience. Once she had completed this, she remained as part-time staff. Mya has now left school and has become a full-time member of staff. Mya has chosen to have a career in Health and Social Care. She is caring, keen to learn and is enjoying her new adventure.

Colin Logan Job Title: Care Giver Joined: 2025
Colin Logan

Colin has years of experience working in the care industry in care homes. He is caring, hardworking, supportive to all staff and is enjoying his new experience working in domiciliary care.

Paige Milsom Job Title: Care Giver Joined: 2025
Paige Milsom

Paige has recently joined the Health and Alliance Team. Paige is new to the industry, and in a short time, she has learnt, gained knowledge and has shown great initiative. Paige is caring and has already built great relationships with clients and staff.

Amber Harman Job Title: Care Giver Joined: 2025
Amber Harman

Amber is our newest recruited member, she is new to care, and she is excited to be a part of the team. Already, Amber has made a great impression on all our clients.

Emily Spearman Job Title: Care Giver Joined: 2025
Emily Spearman

Emily is our newest member of the team, she is caring and compassionate and is keen to start her journey with Heath and Alliance Home Care.

Alex Ashbourne Job Title: Care Giver Joined: 2022
Alex Ashbourne

Alex was part of our team and left to pursue other interests, we are happy that Alex has returned to join our team once again. Alex is experienced and caring and loves his role as a care giver.

Frequently Asked Questions about Health & Alliance Home Care

How many Carers does Health & Alliance Home Care employ?

Health & Alliance Home Care employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Health & Alliance Home Care to verify any information. View our terms and conditions. Health & Alliance Home Care has an Enhanced Service - more info.