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Health & Alliance Home Care

First Floor, Bradford House, Market Street, Penkridge, Stafford, Staffordshire ST19 5DH
Health & Alliance Home Care Logo
Health & Alliance Home Care logo
Health & Alliance Home Care, Stafford
Health & Alliance Home Care, Stafford
Health & Alliance Home Care, Stafford

A very warm welcome to everyone!

Below is a little insight to the company...

Health and Alliance Home Care was founded by a family with a vision and intention to create a care company with a difference, one that always puts the service user at the heart of what they do... a company that goes above and beyond all expectations... services don’t stop at care, they offer home maintenance for the elderly......  

Care Provided by Health & Alliance Home Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £28.80 - £30.80
We will supply a Brochure with all relevant details. .

To be discussed.

The price(s) shown are provided by the agency. Contact Health & Alliance Home Care for full pricing details and T&Cs.

Contact Health & Alliance Home Care to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Health & Alliance Home Care Ltd
  • Private Owned

Person in charge

  • Abigail Forrester (Managing Director)

Health & Alliance Home Care Reviews (41)

9.7

Health & Alliance Home Care has a Review Score of 9.7 (9.681) out of 10, based on 18 reviews in the last 2 years. Over all time Health & Alliance Home Care has 41 reviews.

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Showing 41 reviews matching selected criteria
Review from Patricia D (Wife of Client) published on 17 October 2023 Submitted via Postal Card
Overall Experience
Your home care company are a credit to you. My husband had such amazing care from all your wonderful carers, and were also so kind to me when I most needed it.

I wouldn't hesitate in recommending you. Once again thank you for all your wonderful care of my husband.

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Review from P F (Wife of Client) published on 18 August 2023 Submitted via Postal Card
Overall Experience

I want to thank you very much for all the kindness and care you have given my husband. Each one of you has interacted with him even though he has difficulty talking. He felt he was in safe hands. Your carers were so calm that passed to my husband which took some of the burden off me. We as a family can't thank you enough.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thank you so much for this lovely review. We are so happy to hear of your positive review.

Kind Regards.

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Review from Terry B (Son of Client) published on 6 June 2023 Submitted via Postal Card
Overall Experience

Excellent care.

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Review from Terence B (Daughter of Client) published on 26 May 2023 Submitted via Postal Card
Overall Experience

An absolutely positive experience - very straightforward company to deal with from the initial first phone call to the daily care received. Made a very quick transition for my beautiful father much easier with prompt, efficient and caring staff. I cannot fault any of the staff. the have all bee supportive and professional. This company is by far the best we have used and I would recommend their service to anyone.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thank you so much for such a lovely review. We are so happy to hear that we have made the whole process as easy as possible.

Kind Regards.

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Review from Mark B (Son of Client) published on 24 May 2023 Submitted via Website
Overall Experience
Mum has now had the experience of three care providers, and Health and Alliance Home Care are by far the best!
All of the carers are very professional and friendly and take care of Mum's needs. Communications with the management and offices are easy and good. The company are proactive in updating the family with any matters arising that they feel are relevant, which is a comfort to know.

Thank you to all the hard-working carers in the team that look after Mum.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care

Thankyou for this lovely review. We are so happy to hear this feedback.

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Review from L T (Daughter of Client) published on 7 March 2023 Submitted via Postal Card
Overall Experience

We paid for additional waking night care when Dad was struggling with flu. It gave us peace of mind and the attention given was empathetic and caring.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thank you for your feedback.
Kind Regards

Abigail

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Review from N W (Granddaughter of Client) published on 16 September 2022 Submitted via Postal Card
Overall Experience
Since joining Health & Alliance Home Care we have found management to be very helpful, polite and always prompt at updating care needs. All care staff that have been are always punctual, polite and over exceed expectations cannot fault the quality of care being given and person centred care is at foremost at all times.

Thank you all at Health & Alliance Home Care.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thank you for this lovely review, it's lovely to hear how happy you are with our company.

Kind Regards

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Review from J N (Client / Service User) published on 7 June 2022 Submitted via Postal Card
Overall Experience

Very pleased. Helpful. Would recommend to others.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thank you for your review, it's much appreciated.

Kind Regards.

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Review from John T (Client / Service User) published on 4 May 2022 Submitted via Postal Card
Overall Experience

I have a lady come in three times a week and her disposition and sunny nature make these visits highlights of the week. I do not know how I could cope without her - as a representative of Health & Alliance she is the best possible advert they could wish for!

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thank you so much for a wonderful review.

Kind Regards.

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Review from Wendy A (Daughter of Client) published on 10 February 2022 Submitted via Postal Card
Overall Experience

Very good service all round. Yes, I would recommend your service to others.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thank you for your review, it's much appreciated.

Kind Regards.

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Review from Doreen W (Client / Service User) published on 8 February 2022 Submitted via Postal Card
Overall Experience

We have no complaints, the girls are all doing their best to be there for Mum. It's just so hard to know what she wants or needs, grateful for all you're doing.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thank you for your review, it's much appreciated.

Kind Regards.

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Review from Scott R (Grandson of Client) published on 4 February 2022 Submitted via Postal Card
Overall Experience

My grandparents are happily satisfied with the health and social care provided by Health & Alliance Home Care. Personal thanks to the dedicated staff you have. Kind regards.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care

Thank you for your review, much appreciated. Kind Regards.

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Review from Wayne R (Son of Client) published on 4 February 2022 Submitted via Postal Card
Overall Experience

My parents are very happy with the service provided by staff at home care. They are always polite and professional.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thank you for your review, much appreciated.

Kind Regards.

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Value for Money
Review from Christine S (Client / Service User) published on 3 February 2022 Submitted via Website
Overall Experience

I am very pleased with the care given to my mum. Mum suffers with Alzheimer which makes it very difficult for us living in Germany. The Carers do their utmost to help and often go even a step further then they need. When I call them with my worries there is always someone there with an open ear and often suggestions of how we can help further.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thank you so much for your lovely review.

Kind Regards.

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Value for Money
Review from K R (Daughter of Client) published on 1 February 2022 Submitted via Postal Card
Overall Experience

We are so grateful for the care provided to my dad. All carers were so diligent and caring thank you so much.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thank you for your review, We are so glad you were happy with the care provided.

Kind Regards.

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Review from Diane W (Daughter of Client) published on 1 February 2022 Submitted via Postal Card
Overall Experience
Health & Alliance Home Care have been amazing with my Mum after her operation. They were so caring and considerate, and great support for me and my family. Mum has a great relationship with many carers and formed great bonds.

We can't thank Health & Alliance Home Care enough for their continued support.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thankyou for his lovely review. We appreciate you taking the time to give your honest review.

Kind Regards

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Review from Karen B (Daughter of Client) published on 1 February 2022 Submitted via Postal Card
Overall Experience

From the start of Moms care they have been kind, professional and considerate to both Mom and the family. We were already impressed with the reliable service and care they were providing. Then following a short hospital stay and then a surprise release Christmas eve the team went above and beyond to accommodate Moms extra care and made sure it was implemented immediately. We didn't have to worry about a thing as the transition for extra care was seamless we can't thank them enough. It is so comforting to know that Mom is safe and cared for in her own home where she wanted to be and that all her needs are being met. She looks forward to their visits and it is so lovely to see Mom happy and content. It feels like the team are part of our family. Nothing is ever too much trouble we highly recommend their services to others - we thank you all.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thank you so much for this wonderful review. It is so lovely to hear how happy you and Mom are with the care being provided.

Kind Regards.

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No Rating
Review from Barbara G (Client / Service User) published on 1 February 2022 Submitted via Postal Card
Overall Experience

We were very well matched to our needs and the carer allocated to us. Certainly don't want to be cared for by any other person. Much appreciate having the same carer.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thank you for your review, we are happy to hear how we matched you with the perfect carer.

Kind Regards.

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Review from Yvonne F (Wife of Client) published on 1 February 2022 Submitted via Postal Card
Overall Experience

More than happy with all that was done for husband. Will recommend you all always. Thank you again for all of the support you gave.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thank you for your review. It's so lovely to hear how happy you were with the care your husband received.

Kind Regards.

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Management
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Value for Money
Review from R M (Wife of Client) published on 28 January 2022 Submitted via Postal Card
Overall Experience

I care my husband who has dementia. I first contacted Health & Alliance Home Care in 2020 when I was having surgery as a day patient and needed someone to look after my husband, Health & Alliance Home Care were the only company who would offer a one-off visit. Since then I have used them to have a regular weekly night off to go to my choir. I have found the staff to be proficient, caring, helpful and cheerful. The look after my husband very well and I can relax knowing he is in good hands.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thank you for your lovely review, we truly appreciate your honest opinion.

Kind Regards.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 October 2024
Overall Requires improvement
  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Health & Alliance Home Care.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Health & Alliance Home Care.

Meet the Team (12)

Abigail Forrester Job Title: Managing Director Joined: 2019
Abigail Forrester

Abigail is the Managing Director and Owner of Health and Alliance. She brings a wealth of experience within the care sector and a passion to achieve a dream through her strength and determination to make a difference within the care industry.

Louise Matthews Job Title: Registered Manager Joined: 2021
Louise Matthews

Louise is the Registered Manager for Health and Alliance, who brings over 17 years of experience within the care sector. She has a fountain of knowledge of all aspects of care and demonstrates a proactive management style.

Emma Tyrell Job Title: Field Supervisor Joined: 2022
Emma Tyrell

Emma has recently been promoted to Field Supervisor at Health & Alliance Home Care. Emma is very experienced in the care industry, with a background in the ambulance service. Emma has a brilliant relationship with all our Service Users & Care Givers. Emma supports and guides all caregivers while out working and supports the management team. Emma has a bubbly personality and is very professional. Emma has completed her Level 3 Diploma in Heath and Social Care and is currently completing her Level 4 Lead Practitioner in adult care.

Lily Ayling Job Title: Field Supervisor Joined: 2022
Lily Ayling

Lily has recently been promoted to a Field Supervisor at Health & Alliance Home Care. Lily has her Level 3 in Health & Social Care, and is now currently completing her Level 4 practitioner in adult care. Lily started on work experience and has progressed over the last couple of years. Lily is really supportive of other staff; she's hardworking and a great team player.

Louise Massey Job Title: Field Supervisor Joined: 2020
Louise Massey

Louise has previously worked for Health and Alliance as a Senior. Louise has now returned to the team and is a Field Supervisor. Louise has years of experience and knowledge and is a valuable member of the team. Louise is caring and treats everyone with respect.

Nicola Jones Job Title: Care Giver Joined: 2021
Nicola Jones

Nicola is a Care Giver at Health & Alliance Home Care. She has been in the care industry for over 12 years, and she has a wide range of knowledge within this sector. Nicola is gently spoken, approachable and diligent within her role.

Mya Haynes Job Title: Care Giver Joined: 2024
Mya Haynes

Mya came to Health and Alliance for work experience. Once she had completed this, she remained as part-time staff. Mya has now left school and has become a full-time member of staff. Mya has chosen to have a career in Health and Social Care. She is caring, keen to learn and is enjoying her new adventure.

Colin Logan Job Title: Care Giver Joined: 2025
Colin Logan

Colin has years of experience working in the care industry in care homes. He is caring, hardworking, supportive to all staff and is enjoying his new experience working in domiciliary care.

Paige Milsom Job Title: Care Giver Joined: 2025
Paige Milsom

Paige has recently joined the Health and Alliance Team. Paige is new to the industry, and in a short time, she has learnt, gained knowledge and has shown great initiative. Paige is caring and has already built great relationships with clients and staff.

Amber Harman Job Title: Care Giver Joined: 2025
Amber Harman

Amber is our newest recruited member, she is new to care, and she is excited to be a part of the team. Already, Amber has made a great impression on all our clients.

Emily Spearman Job Title: Care Giver Joined: 2025
Emily Spearman

Emily is our newest member of the team, she is caring and compassionate and is keen to start her journey with Heath and Alliance Home Care.

Alex Ashbourne Job Title: Care Giver Joined: 2022
Alex Ashbourne

Alex was part of our team and left to pursue other interests, we are happy that Alex has returned to join our team once again. Alex is experienced and caring and loves his role as a care giver.

Frequently Asked Questions about Health & Alliance Home Care

How many Carers does Health & Alliance Home Care employ?

Health & Alliance Home Care employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Health & Alliance Home Care to verify any information. View our terms and conditions. Health & Alliance Home Care has an Enhanced Service - more info.