Health & Alliance Home Care

First Floor, Bradford House, Market Street, Penkridge, Stafford ST19 5DH
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9.7 41 Reviews
  • Health & Alliance Home Care, Stafford
A very warm welcome to everyone!

Below is a little insight to the company...

Health and Alliance Home Care was founded by a family with a vision and intention to create a care company with a difference, one that always puts the service user at the heart of what they do... a company that goes above and beyond all expectations... services don’t stop at care, they offer home maintenance for the elderly... gardening, cleaning, odd jobs and general repairs... the team can fix the niggly things that never seem to get done, in addition they can provide a regular housekeeping service.

It began as a vision for the two Directors, through years of working in the social care sector for different companies experienced frustrations within their role that were out of their control... little things like not being able to spend time in call to chat and provide quality companionship to service users, due to the demand of the calls their were rushing to and from. Difficulties of the pressure to complete the calls within the unrealistic required time frames, they turned this frustration into their personal mission to set up Health and Alliance Home Care and ensure that the core of their business is the quality of the actual care provided to the service users, simultaneously relieving pressure from family.

Recruitment is a thorough and lengthy process, through which the highest calibre of Care Givers are employed, trained and competent to deliver the ethos of the families legacy through conscientious staff who are to be consistently monitored in their delivery of quality care within the local communities.

It’s important to each member of the team to treat service users as they would treat their own elderly family members.

Empowerment of such a team within the diverse and inclusive environment is a strong passion of the Directors and the management team they have behind them!
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Care Provided by Health & Alliance Home Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28.80 – £30.80

We will supply a Brochure with all relevant details. .
To be discussed.

These prices are only a guideline, please contact Health & Alliance Home Care to find out the exact price for your requirements.

Contact Health & Alliance Home Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Health & Alliance Home Care to get a personalised quote.

Good to Know

Owner

  • Health & Alliance Home Care Ltd
  • Privately Owned

Person in Charge

  • Abigail Forrester (Managing Director)

Health & Alliance Home Care Reviews (41)

9.7

Health & Alliance Home Care has a Review Score of 9.7 (9.681) out of 10, based on 18 reviews in the last 2 years.
Over all time Health & Alliance Home Care has 41 reviews.

Overall Experience
  • 34
  • 7
  • 0
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Date Published
  • 41
  • 2
  • 4
  • 18
  • 23
Reviewer Connection to Health & Alliance Home Care
  • 15
  • 10
  • 7
  • 4
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 21-40
Review from Patricia D (Wife of Client) published on 17 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Your home care company are a credit to you. My husband had such amazing care from all your wonderful carers, and were also so kind to me when I most needed it.
I wouldn't hesitate in recommending you. Once again thank you for all your wonderful care of my husband.
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Review from P F (Wife of Client) published on 18 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I want to thank you very much for all the kindness and care you have given my husband. Each one of you has interacted with him even though he has difficulty talking. He felt he was in safe hands. Your carers were so calm that passed to my husband which took some of the burden off me. We as a family
can't thank you enough.
Reply from Abigail Picken, Managing Director at Health & Alliance Home CareThank you so much for this lovely review. We are so happy to hear of your positive review.
Kind Regards.
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Review from Terry B (Son of Client) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care.
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Review from Terence B (Daughter of Client) assisted by family/friend published on 26 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An absolutely positive experience - very straightforward company to deal with from the initial first phone call to the daily care received. Made a very quick transition for my beautiful father much easier with prompt, efficient and caring staff. I cannot fault any of the staff. the have all bee supportive
and professional. This company is by far the best we have used and I would recommend their service to anyone.
Reply from Abigail Picken, Managing Director at Health & Alliance Home CareThank you so much for such a lovely review. We are so happy to hear that we have made the whole process as easy as possible.
Kind Regards.
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Review from Mark B (Son of Client) published on 24 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has now had the experience of three care providers, and Health and Alliance Home Care are by far the best!
All of the carers are very professional and friendly and take care of Mum's needs. Communications with the management and offices are easy and good. The company are proactive in updating the
family with any matters arising that they feel are relevant, which is a comfort to know.
Thank you to all the hard-working carers in the team that look after Mum.
Reply from Abigail Picken, Managing Director at Health & Alliance Home CareThankyou for this lovely review. We are so happy to hear this feedback.
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Review from L T (Daughter of Client) published on 7 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We paid for additional waking night care when Dad was struggling with flu. It gave us peace of mind and the attention given was empathetic and caring.
Reply from Abigail Picken, Managing Director at Health & Alliance Home CareThank you for your feedback.
Kind Regards
Abigail
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Review from N W (Granddaughter of Client) published on 16 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since joining Health & Alliance Home Care we have found management to be very helpful, polite and always prompt at updating care needs. All care staff that have been are always punctual, polite and over exceed expectations cannot fault the quality of care being given and person centred care is at foremost
at all times.
Thank you all at Health & Alliance Home Care.
Reply from Abigail Picken, Managing Director at Health & Alliance Home CareThank you for this lovely review, it's lovely to hear how happy you are with our company.
Kind Regards
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Review from J N (Client) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased. Helpful. Would recommend to others.
Reply from Abigail Picken, Managing Director at Health & Alliance Home CareThank you for your review, it's much appreciated.
Kind Regards.
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Review from John T (Client) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have a lady come in three times a week and her disposition and sunny nature make these visits highlights of the week. I do not know how I could cope without her - as a representative of Health & Alliance she is the best possible advert they could wish for!
Reply from Abigail Picken, Managing Director at Health & Alliance Home CareThank you so much for a wonderful review.
Kind Regards.
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Review from Wendy A (Daughter of Client) published on 10 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good service all round. Yes, I would recommend your service to others.
Reply from Abigail Picken, Managing Director at Health & Alliance Home CareThank you for your review, it's much appreciated.
Kind Regards.
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Review from Doreen W (Client) published on 8 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have no complaints, the girls are all doing their best to be there for Mum. It's just so hard to know what she wants or needs, grateful for all you're doing.
Reply from Abigail Picken, Managing Director at Health & Alliance Home CareThank you for your review, it's much appreciated.
Kind Regards.
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Review from Scott R (Grandson of Client) published on 4 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandparents are happily satisfied with the health and social care provided by Health & Alliance Home Care. Personal thanks to the dedicated staff you have. Kind regards.
Reply from Abigail Picken, Managing Director at Health & Alliance Home CareThank you for your review, much appreciated. Kind Regards.
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Review from Wayne R (Son of Client) published on 4 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents are very happy with the service provided by staff at home care. They are always polite and professional.
Reply from Abigail Picken, Managing Director at Health & Alliance Home CareThank you for your review, much appreciated.
Kind Regards.
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Review from Christine S (Client) published on 3 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the care given to my mum. Mum suffers with Alzheimer which makes it very difficult for us living in Germany. The Carers do their utmost to help and often go even a step further then they need. When I call them with my worries there is always someone there with an open ear and
often suggestions of how we can help further.
Reply from Abigail Picken, Managing Director at Health & Alliance Home CareThank you so much for your lovely review.
Kind Regards.
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Review from K R (Daughter of Client) published on 1 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so grateful for the care provided to my dad. All carers were so diligent and caring thank you so much.
Reply from Abigail Picken, Managing Director at Health & Alliance Home CareThank you for your review, We are so glad you were happy with the care provided.
Kind Regards.
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Review from Diane W (Daughter of Client) published on 1 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Health & Alliance Home Care have been amazing with my Mum after her operation. They were so caring and considerate, and great support for me and my family. Mum has a great relationship with many carers and formed great bonds.
We can't thank Health & Alliance Home Care enough for their continued support.
Reply from Abigail Picken, Managing Director at Health & Alliance Home CareThankyou for his lovely review. We appreciate you taking the time to give your honest review.
Kind Regards
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Review from Karen B (Daughter of Client) published on 1 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the start of Moms care they have been kind, professional and considerate to both Mom and the family. We were already impressed with the reliable service and care they were providing. Then following a short hospital stay and then a surprise release Christmas eve the team went above and beyond to
accommodate Moms extra care and made sure it was implemented immediately. We didn't have to worry about a thing as the transition for extra care was seamless we can't thank them enough. It is so comforting to know that Mom is safe and cared for in her own home where she wanted to be and that all her needs are being met. She looks forward to their visits and it is so lovely to see Mom happy and content. It feels like the team are part of our family. Nothing is ever too much trouble we highly recommend their services to others - we thank you all.
Reply from Abigail Picken, Managing Director at Health & Alliance Home CareThank you so much for this wonderful review. It is so lovely to hear how happy you and Mom are with the care being provided.
Kind Regards.
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Review from Barbara G (Client) published on 1 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very well matched to our needs and the carer allocated to us. Certainly don't want to be cared for by any other person. Much appreciate having the same carer.
Reply from Abigail Picken, Managing Director at Health & Alliance Home CareThank you for your review, we are happy to hear how we matched you with the perfect carer.
Kind Regards.
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Review from Yvonne F (Wife of Client) published on 1 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
More than happy with all that was done for husband. Will recommend you all always. Thank you again for all of the support you gave.
Reply from Abigail Picken, Managing Director at Health & Alliance Home CareThank you for your review. It's so lovely to hear how happy you were with the care your husband received.
Kind Regards.
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Review from R M (Wife of Client) published on 28 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I care my husband who has dementia. I first contacted Health & Alliance Home Care in 2020 when I was having surgery as a day patient and needed someone to look after my husband, Health & Alliance Home Care were the only company who would offer a one-off visit. Since then I have used them to have a regular
weekly night off to go to my choir. I have found the staff to be proficient, caring, helpful and cheerful. The look after my husband very well and I can relax knowing he is in good hands.
Reply from Abigail Picken, Managing Director at Health & Alliance Home CareThank you for your lovely review, we truly appreciate your honest opinion.
Kind Regards.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Health & Alliance Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.731 for Health & Alliance Home Care is calculated as follows: ( (77 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 104 Ratings = 4.731
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Health & Alliance Home Care is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.95
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Oct 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (15)

Abigail

Abigail Forrester

Job Title: Managing Director Joined: 2019

Abigail is the Managing Director and Owner of Health and Alliance. She brings a wealth of experience within the care sector and a passion to achieve a dream through her strength and determination to make a difference within the care industry.

Louise

Louise Matthews

Job Title: Registered Manager Joined: 2021

Louise is the Registered Manager for Health and Alliance, who brings over 17 years of experience within the care sector. She has a fountain of knowledge of all aspects of care and demonstrates a proactive management style.

Emma

Emma Tyrell

Job Title: Field Supervisor Joined: 2022

Emma has recently been promoted to Field Supervisor at Health & Alliance Home Care. Emma is very experienced in the care industry, with a background in the ambulance service. Emma has a brilliant relationship with all our Service Users & Care Givers. Emma supports and guides all caregivers while out working and supports the management team. Emma has a bubbly personality and is very professional. Emma has completed her Level 3 Diploma in Heath and Social Care and is currently completing her Level 4 Lead Practitioner in adult care.

Lily

Lily Ayling

Job Title: Field Supervisor Joined: 2022

Lily has recently been promoted to a Field Supervisor at Health & Alliance Home Care. Lily has her Level 3 in Health & Social Care, and is now currently completing her Level 4 practitioner in adult care. Lily started on work experience and has progressed over the last couple of years. Lily is really supportive of other staff; she's hardworking and a great team player.

Louise

Louise Massey

Job Title: Field Supervisor Joined: 2020

Louise has previously worked for Health and Alliance as a Senior. Louise has now returned to the team and is a Field Supervisor. Louise has years of experience and knowledge and is a valuable member of the team. Louise is caring and treats everyone with respect.

Philippa

Philippa Terry

Job Title: Care Giver Joined: 2023

Philippa is a Care Giver at Health & Alliance Home Care. She has been in the care sector for 9 years. Philippa recently completed her NVQ level 3 in Health & Social Care,


Philippa has a passion for care and loves to make a difference. She is eager to learn and has a very caring nature.

Nicola

Nicola Jones

Job Title: Care Giver Joined: 2021

Nicola is a Care Giver at Health & Alliance Home Care. She has been in the care industry for over 12 years, and she has a wide range of knowledge within this sector. Nicola is gently spoken, approachable and diligent within her role.

Mya

Mya Haynes

Job Title: Care Giver Joined: 2024

Mya came to Health and Alliance for work experience. Once she had completed this, she remained as part-time staff. Mya has now left school and has become a full-time member of staff. Mya has chosen to have a career in Health and Social Care. She is caring, keen to learn and is enjoying her new adventure.

Colin

Colin Logan

Job Title: Care Giver Joined: 2025

Colin has years of experience working in the care industry in care homes. He is caring, hardworking, supportive to all staff and is enjoying his new experience working in domiciliary care.

Paige

Paige Milsom

Job Title: Care Giver Joined: 2025

Paige has recently joined the Health and Alliance Team. Paige is new to the industry, and in a short time, she has learnt, gained knowledge and has shown great initiative. Paige is caring and has already built great relationships with clients and staff.

Talia

Talia Vivash

Job Title: Care Giver Joined: 2025

Talia is our newest member of the team. She is new to the care industry, having recently come from hospitality. Talia is enjoying her new adventure. She is kind and caring and loves her new career choice.

Amber

Amber Harman

Job Title: Care Giver Joined: 2025

Amber is our newest recruited member, she is new to care, and she is excited to be a part of the team. Already, Amber has made a great impression on all our clients.

Emily

Emily Spearman

Job Title: Care Giver Joined: 2025

Emily is our newest member of the team, she is caring and compassionate and is keen to start her journey with Heath and Alliance Home Care.

Julie

Julie Carter

Job Title: Care Giver (Bank worker) Joined: 2021

Julie is a Care Giver at Health & Alliance Home Care. She has a wealth of experience in the care industry. Julie is very hard-working, caring and compassionate. Julie has now semi-retired, but continues to support Health and Alliance as a Bank worker.

Paisley

Paisley Andrews

Job Title: Care Giver (Bank worker) Joined: 2024

Paisley has been a member of the Health and Alliance Team since 2024. She now works as a Bank worker. Paisley has always enjoyed working in health and social care. Paisley works hard, is caring and has great relationships with clients and Staff.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Health & Alliance Home Care to verify any information. View our terms and conditions. Health & Alliance Home Care has an Enhanced Service - more info.