Health and Alliance Home Care was founded by a family with a vision and intention to create a care company with a difference, one that always puts the service user at the heart of what they do... a company that goes above and beyond all expectations... services don’t stop at care, they offer home maintenance for the elderly......
A very warm welcome to everyone!
Below is a little insight to the company...
Health and Alliance Home Care was founded by a family with a vision and intention to create a care company with a difference, one that always puts the service user at the heart of what they do... a company that goes above and beyond all expectations... services don’t stop at care, they offer home maintenance for the elderly... gardening, cleaning, odd jobs and general repairs... the team can fix the niggly things that never seem to get done, in addition they can provide a regular housekeeping service.
It began as a vision for the two Directors, through years of working in the social care sector for different companies experienced frustrations within their role that were out of their control... little things like not being able to spend time in call to chat and provide quality companionship to service users, due to the demand of the calls their were rushing to and from. Difficulties of the pressure to complete the calls within the unrealistic required time frames, they turned this frustration into their personal mission to set up Health and Alliance Home Care and ensure that the core of their business is the quality of the actual care provided to the service users, simultaneously relieving pressure from family.
Recruitment is a thorough and lengthy process, through which the highest calibre of Care Givers are employed, trained and competent to deliver the ethos of the families legacy through conscientious staff who are to be consistently monitored in their delivery of quality care within the local communities.
It’s important to each member of the team to treat service users as they would treat their own elderly family members.
Empowerment of such a team within the diverse and inclusive environment is a strong passion of the Directors and the management team they have behind them!
Care Provided by Health & Alliance Home Care
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£29.50
Contact Health & Alliance Home Care to get a personalised quote:
We will supply a Brochure with all relevant details. .
To be discussed.
The price(s) shown are provided by the agency. Contact Health & Alliance Home Care for full pricing details and T&Cs.
Health & Alliance Home Care has a Review Score of 9.7 (9.680) out of 10, based on 15 reviews in the last 2 years. Over all time Health & Alliance Home Care has 42 reviews.
Reviewer Connection to Health & Alliance Home Care
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Showing 42 reviews matching selected criteria
Review from Fiona W (Daughter of Client) published on 10 November 2023 Submitted via Website•
Overall Experience
Health and Alliance provide excellent care. I always feel reassured that my mother will be well looked after. She always looks forward to her visits and is very fond of the carers who attend to her.
Health and Alliance provide excellent care. I always feel reassured that my mother will be well looked after. She always looks forward to her visits and is very fond of the carers who attend to her.
↩Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thank you for this lovely feedback, we are so happy that you feel reassured by the care mom receives.
Kind Regards.
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Review from Patricia D (Wife of Client) published on 17 October 2023 Submitted via Postal Card•
Overall Experience
Your home care company are a credit to you. My husband had such amazing care from all your wonderful carers, and were also so kind to me when I most needed it.
I wouldn't hesitate in recommending you. Once again thank you for all your wonderful care of my husband.
Your home care company are a credit to you. My husband had such amazing care from all your wonderful carers, and were also so kind to me when I most needed it.
I wouldn't hesitate in recommending you. Once again thank you for all your wonderful care of my husband.
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Review from P F (Wife of Client) published on 18 August 2023 Submitted via Postal Card•
Overall Experience
I want to thank you very much for all the kindness and care you have given my husband. Each one of you has interacted with him even though he has difficulty talking. He felt he was in safe hands. Your carers were so calm that passed to my husband which took some of the burden off me. We as a family...
I want to thank you very much for all the kindness and care you have given my husband. Each one of you has interacted with him even though he has difficulty talking. He felt he was in safe hands. Your carers were so calm that passed to my husband which took some of the burden off me. We as a family can't thank you enough.
↩Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thank you so much for this lovely review. We are so happy to hear of your positive review.
Kind Regards.
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No Rating
Review from Terry B (Son of Client) published on 6 June 2023 Submitted via Review Postal Card•
Overall Experience
Excellent care.
Excellent care.
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Review from Terence B (Daughter of Client) published on 26 May 2023 Submitted via Postal Card•
Overall Experience
An absolutely positive experience - very straightforward company to deal with from the initial first phone call to the daily care received. Made a very quick transition for my beautiful father much easier with prompt, efficient and caring staff. I cannot fault any of the staff. the have all bee...
An absolutely positive experience - very straightforward company to deal with from the initial first phone call to the daily care received. Made a very quick transition for my beautiful father much easier with prompt, efficient and caring staff. I cannot fault any of the staff. the have all bee supportive and professional. This company is by far the best we have used and I would recommend their service to anyone.
↩Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thank you so much for such a lovely review. We are so happy to hear that we have made the whole process as easy as possible.
Kind Regards.
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Review from Mark B (Son of Client) published on 24 May 2023 Submitted via Website•
Overall Experience
Mum has now had the experience of three care providers, and Health and Alliance Home Care are by far the best!
All of the carers are very professional and friendly and take care of Mum's needs. Communications with the management and offices are easy and good. The company are proactive in updating...
Mum has now had the experience of three care providers, and Health and Alliance Home Care are by far the best! All of the carers are very professional and friendly and take care of Mum's needs. Communications with the management and offices are easy and good. The company are proactive in updating the family with any matters arising that they feel are relevant, which is a comfort to know.
Thank you to all the hard-working carers in the team that look after Mum.
↩Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thankyou for this lovely review. We are so happy to hear this feedback.
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Review from L T (Daughter of Client) published on 7 March 2023 Submitted via Postal Card•
Overall Experience
We paid for additional waking night care when Dad was struggling with flu. It gave us peace of mind and the attention given was empathetic and caring.
We paid for additional waking night care when Dad was struggling with flu. It gave us peace of mind and the attention given was empathetic and caring.
↩Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thank you for your feedback. Kind Regards
Abigail
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Review from N W (Granddaughter of Client) published on 16 September 2022 Submitted via Postal Card•
Overall Experience
Since joining Health & Alliance Home Care we have found management to be very helpful, polite and always prompt at updating care needs. All care staff that have been are always punctual, polite and over exceed expectations cannot fault the quality of care being given and person centred care is at...
Since joining Health & Alliance Home Care we have found management to be very helpful, polite and always prompt at updating care needs. All care staff that have been are always punctual, polite and over exceed expectations cannot fault the quality of care being given and person centred care is at foremost at all times.
Thank you all at Health & Alliance Home Care.
↩Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thank you for this lovely review, it's lovely to hear how happy you are with our company.
Kind Regards
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Review from J N (Client / Service User) published on 7 June 2022 Submitted via Postal Card•
Overall Experience
Very pleased. Helpful. Would recommend to others.
Very pleased. Helpful. Would recommend to others.
↩Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thank you for your review, it's much appreciated.
Kind Regards.
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Value for Money
Review from John T (Client / Service User) published on 4 May 2022 Submitted via Postal Card•
Overall Experience
I have a lady come in three times a week and her disposition and sunny nature make these visits highlights of the week. I do not know how I could cope without her - as a representative of Health & Alliance she is the best possible advert they could wish for!
I have a lady come in three times a week and her disposition and sunny nature make these visits highlights of the week. I do not know how I could cope without her - as a representative of Health & Alliance she is the best possible advert they could wish for!
↩Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thank you so much for a wonderful review.
Kind Regards.
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Review from Wendy A (Daughter of Client) published on 10 February 2022 Submitted via Postal Card•
Overall Experience
Very good service all round. Yes, I would recommend your service to others.
Very good service all round. Yes, I would recommend your service to others.
↩Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thank you for your review, it's much appreciated.
Kind Regards.
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Management
Treated with Dignity
Value for Money
Review from Doreen W (Client / Service User) published on 8 February 2022 Submitted via Postal Card•
Overall Experience
We have no complaints, the girls are all doing their best to be there for Mum. It's just so hard to know what she wants or needs, grateful for all you're doing.
We have no complaints, the girls are all doing their best to be there for Mum. It's just so hard to know what she wants or needs, grateful for all you're doing.
↩Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thank you for your review, it's much appreciated.
Kind Regards.
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Management
Treated with Dignity
Value for Money
Review from Scott R (Grandson of Client) published on 4 February 2022 Submitted via Postal Card•
Overall Experience
My grandparents are happily satisfied with the health and social care provided by Health & Alliance Home Care. Personal thanks to the dedicated staff you have. Kind regards.
My grandparents are happily satisfied with the health and social care provided by Health & Alliance Home Care. Personal thanks to the dedicated staff you have. Kind regards.
↩Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thank you for your review, much appreciated. Kind Regards.
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Value for Money
Review from Wayne R (Son of Client) published on 4 February 2022 Submitted via Postal Card•
Overall Experience
My parents are very happy with the service provided by staff at home care. They are always polite and professional.
My parents are very happy with the service provided by staff at home care. They are always polite and professional.
↩Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thank you for your review, much appreciated.
Kind Regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Christine S (Client / Service User) published on 3 February 2022 Submitted via Website•
Overall Experience
I am very pleased with the care given to my mum. Mum suffers with Alzheimer which makes it very difficult for us living in Germany. The Carers do their utmost to help and often go even a step further then they need. When I call them with my worries there is always someone there with an open ear and...
I am very pleased with the care given to my mum. Mum suffers with Alzheimer which makes it very difficult for us living in Germany. The Carers do their utmost to help and often go even a step further then they need. When I call them with my worries there is always someone there with an open ear and often suggestions of how we can help further.
↩Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thank you so much for your lovely review.
Kind Regards.
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Value for Money
Review from K R (Daughter of Client) published on 1 February 2022 Submitted via Postal Card•
Overall Experience
We are so grateful for the care provided to my dad. All carers were so diligent and caring thank you so much.
We are so grateful for the care provided to my dad. All carers were so diligent and caring thank you so much.
↩Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thank you for your review, We are so glad you were happy with the care provided.
Kind Regards.
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Review from Diane W (Daughter of Client) published on 1 February 2022 Submitted via Postal Card•
Overall Experience
Health & Alliance Home Care have been amazing with my Mum after her operation. They were so caring and considerate, and great support for me and my family. Mum has a great relationship with many carers and formed great bonds.
We can't thank Health & Alliance Home Care enough for their continued...
Health & Alliance Home Care have been amazing with my Mum after her operation. They were so caring and considerate, and great support for me and my family. Mum has a great relationship with many carers and formed great bonds.
We can't thank Health & Alliance Home Care enough for their continued support.
↩Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thankyou for his lovely review. We appreciate you taking the time to give your honest review.
Kind Regards
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Review from Karen B (Daughter of Client) published on 1 February 2022 Submitted via Postal Card•
Overall Experience
From the start of Moms care they have been kind, professional and considerate to both Mom and the family. We were already impressed with the reliable service and care they were providing. Then following a short hospital stay and then a surprise release Christmas eve the team went above and beyond...
From the start of Moms care they have been kind, professional and considerate to both Mom and the family. We were already impressed with the reliable service and care they were providing. Then following a short hospital stay and then a surprise release Christmas eve the team went above and beyond to accommodate Moms extra care and made sure it was implemented immediately. We didn't have to worry about a thing as the transition for extra care was seamless we can't thank them enough. It is so comforting to know that Mom is safe and cared for in her own home where she wanted to be and that all her needs are being met. She looks forward to their visits and it is so lovely to see Mom happy and content. It feels like the team are part of our family. Nothing is ever too much trouble we highly recommend their services to others - we thank you all.
↩Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thank you so much for this wonderful review. It is so lovely to hear how happy you and Mom are with the care being provided.
Kind Regards.
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No Rating
Review from Barbara G (Client / Service User) published on 1 February 2022 Submitted via Postal Card•
Overall Experience
We were very well matched to our needs and the carer allocated to us. Certainly don't want to be cared for by any other person. Much appreciate having the same carer.
We were very well matched to our needs and the carer allocated to us. Certainly don't want to be cared for by any other person. Much appreciate having the same carer.
↩Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thank you for your review, we are happy to hear how we matched you with the perfect carer.
Kind Regards.
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Review from Yvonne F (Wife of Client) published on 1 February 2022 Submitted via Postal Card•
Overall Experience
More than happy with all that was done for husband. Will recommend you all always. Thank you again for all of the support you gave.
More than happy with all that was done for husband. Will recommend you all always. Thank you again for all of the support you gave.
↩Reply from Abigail Picken, Managing Director at Health & Alliance Home Care
Thank you for your review. It's so lovely to hear how happy you were with the care your husband received.
Kind Regards.
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Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 October 2024
Overall Requires improvement
CaringGood
EffectiveRequires improvement
ResponsiveRequires improvement
SafeRequires improvement
Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Health & Alliance Home Care.
Accreditations
There are no accreditations posted yet for Health & Alliance Home Care.
Meet the Team (12)
Abigail ForresterJob Title Managing DirectorJoined 2019
Abigail is the Managing Director and Owner of Health and Alliance. She brings a wealth of experience within the care sector and a passion to achieve a dream through her strength and determination to make a difference within the care industry.
Louise MatthewsJob Title Registered ManagerJoined 2021
Louise is the Registered Manager for Health and Alliance, who brings over 17 years of experience within the care sector. She has a fountain of knowledge of all aspects of care and demonstrates a proactive management style.
Emma TyrellJob Title Field SupervisorJoined 2022
Emma has recently been promoted to Field Supervisor at Health & Alliance Home Care. Emma is very experienced in the care industry, with a background...
Emma has recently been promoted to Field Supervisor at Health & Alliance Home Care. Emma is very experienced in the care industry, with a background in the ambulance service. Emma has a brilliant relationship with all our Service Users & Care Givers. Emma supports and guides all caregivers while out working and supports the management team. Emma has a bubbly personality and is very professional. Emma has completed her Level 3 Diploma in Heath and Social Care and is currently completing her Level 4 Lead Practitioner in adult care.
Lily AylingJob Title Field SupervisorJoined 2022
Lily has recently been promoted to a Field Supervisor at Health & Alliance Home Care. Lily has her Level 3 in Health & Social Care, and is now...
Lily has recently been promoted to a Field Supervisor at Health & Alliance Home Care. Lily has her Level 3 in Health & Social Care, and is now currently completing her Level 4 practitioner in adult care. Lily started on work experience and has progressed over the last couple of years. Lily is really supportive of other staff; she's hardworking and a great team player.
Nicola JonesJob Title Care GiverJoined 2021
Nicola is a Care Giver at Health & Alliance Home Care. She has been in the care industry for over 12 years, and she has a wide range of knowledge within this sector. Nicola is gently spoken, approachable and diligent within her role.
Mya HaynesJob Title Care GiverJoined 2024
Mya came to Health and Alliance for work experience. Once she had completed this, she remained as part-time staff. Mya has now left school and has...
Mya came to Health and Alliance for work experience. Once she had completed this, she remained as part-time staff. Mya has now left school and has become a full-time member of staff. Mya has chosen to have a career in Health and Social Care. She is caring, keen to learn and is enjoying her new adventure.
Colin LoganJob Title Care GiverJoined 2025
Colin has years of experience working in the care industry in care homes. He is caring, hardworking, supportive to all staff and is enjoying his new experience working in domiciliary care.
Paige MilsomJob Title Care GiverJoined 2025
Paige has recently joined the Health and Alliance Team. Paige is new to the industry, and in a short time, she has learnt, gained knowledge and has...
Paige has recently joined the Health and Alliance Team. Paige is new to the industry, and in a short time, she has learnt, gained knowledge and has shown great initiative. Paige is caring and has already built great relationships with clients and staff.
Emily SpearmanJob Title Care GiverJoined 2025
Emily is our newest member of the team, she is caring and compassionate and is keen to start her journey with Heath and Alliance Home Care.
Alex AshbourneJob Title Care GiverJoined 2022
Alex was part of our team and left to pursue other interests, we are happy that Alex has returned to join our team once again. Alex is experienced and caring and loves his role as a care giver.
Lorraine JonesJob Title Care GiverJoined 2026
Lorraine is new to the caring role, but has worked in residential care in an administrative role. Lorraine is enjoying her new role. She is very...
Lorraine is new to the caring role, but has worked in residential care in an administrative role. Lorraine is enjoying her new role. She is very caring and has settled in really well. She is gaining more confidence and has already built up great relationships with the clients she cares for.
Susan LawJob Title Care GiverJoined 2026
Susan is our newest member of the team. Susan is relatively new to the role as a caregiver. She is really enjoying the experience and is enjoying...
Susan is our newest member of the team. Susan is relatively new to the role as a caregiver. She is really enjoying the experience and is enjoying meeting new people and working with her colleagues. Susan is very easy to get on with and has a caring nature.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Health & Alliance Home Care to verify any information. View our terms and conditions. Health & Alliance Home Care has an Enhanced Service -what an Enhanced Service includes.
