Health & Alliance Home Care

First Floor, Bradford House, Market Street, Penkridge, Stafford ST19 5DH
Review Us
9.7 41 Reviews
  • Health & Alliance Home Care, Stafford
A very warm welcome to everyone!

Below is a little insight to the company...

Health and Alliance Home Care was founded by a family with a vision and intention to create a care company with a difference, one that always puts the service user at the heart of what they do... a company that goes above and beyond all expectations... services don’t stop at care, they offer home maintenance for the elderly... gardening, cleaning, odd jobs and general repairs... the team can fix the niggly things that never seem to get done, in addition they can provide a regular housekeeping service.

It began as a vision for the two Directors, through years of working in the social care sector for different companies experienced frustrations within their role that were out of their control... little things like not being able to spend time in call to chat and provide quality companionship to service users, due to the demand of the calls their were rushing to and from. Difficulties of the pressure to complete the calls within the unrealistic required time frames, they turned this frustration into their personal mission to set up Health and Alliance Home Care and ensure that the core of their business is the quality of the actual care provided to the service users, simultaneously relieving pressure from family.

Recruitment is a thorough and lengthy process, through which the highest calibre of Care Givers are employed, trained and competent to deliver the ethos of the families legacy through conscientious staff who are to be consistently monitored in their delivery of quality care within the local communities.

It’s important to each member of the team to treat service users as they would treat their own elderly family members.

Empowerment of such a team within the diverse and inclusive environment is a strong passion of the Directors and the management team they have behind them!

Care Provided by Health & Alliance Home Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28.80 – £30.80

We will supply a Brochure with all relevant details. .
To be discussed.

These prices are only a guideline, please contact Health & Alliance Home Care to find out the exact price for your requirements.

Contact Health & Alliance Home Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Health & Alliance Home Care to get a personalised quote.

Good to Know

Owner

  • Health & Alliance Home Care Ltd
  • Privately Owned

Person in Charge

  • Abigail Forrester (Managing Director)

Health & Alliance Home Care Reviews (41)

9.7

Health & Alliance Home Care has a Review Score of 9.7 (9.681) out of 10, based on 18 reviews in the last 2 years.
Over all time Health & Alliance Home Care has 41 reviews.

Overall Experience
  • 34
  • 7
  • 0
  • 0
  • 0
Date Published
  • 41
  • 2
  • 4
  • 18
  • 23
Reviewer Connection to Health & Alliance Home Care
  • 15
  • 10
  • 7
  • 4
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 41-41
Review from M B (Client) published on 28 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the past 9 years I have had a fair few care companies due to many stays in hospital. Health & Alliance Home Care are head and shoulders above them all. The management are very approachable and helpful and the care staff are very understanding of your needs and show great empathy. They have simply
made me feel human again!
Reply from Abigail Picken, Managing Director at Health & Alliance Home CareThank you for a lovely review. We are so happy to hear how we have made you feel.
Kind Regards.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Health & Alliance Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.731 for Health & Alliance Home Care is calculated as follows: ( (77 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 104 Ratings = 4.731
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Health & Alliance Home Care is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.95
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Oct 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (15)

Abigail

Abigail Forrester

Job Title: Managing Director Joined: 2019

Abigail is the Managing Director and Owner of Health and Alliance. She brings a wealth of experience within the care sector and a passion to achieve a dream through her strength and determination to make a difference within the care industry.

Louise

Louise Matthews

Job Title: Registered Manager Joined: 2021

Louise is the Registered Manager for Health and Alliance, who brings over 17 years of experience within the care sector. She has a fountain of knowledge of all aspects of care and demonstrates a proactive management style.

Emma

Emma Tyrell

Job Title: Field Supervisor Joined: 2022

Emma has recently been promoted to Field Supervisor at Health & Alliance Home Care. Emma is very experienced in the care industry, with a background in the ambulance service. Emma has a brilliant relationship with all our Service Users & Care Givers. Emma supports and guides all caregivers while out working and supports the management team. Emma has a bubbly personality and is very professional. Emma has completed her Level 3 Diploma in Heath and Social Care and is currently completing her Level 4 Lead Practitioner in adult care.

Lily

Lily Ayling

Job Title: Field Supervisor Joined: 2022

Lily has recently been promoted to a Field Supervisor at Health & Alliance Home Care. Lily has her Level 3 in Health & Social Care, and is now currently completing her Level 4 practitioner in adult care. Lily started on work experience and has progressed over the last couple of years. Lily is really supportive of other staff; she's hardworking and a great team player.

Louise

Louise Massey

Job Title: Field Supervisor Joined: 2020

Louise has previously worked for Health and Alliance as a Senior. Louise has now returned to the team and is a Field Supervisor. Louise has years of experience and knowledge and is a valuable member of the team. Louise is caring and treats everyone with respect.

Philippa

Philippa Terry

Job Title: Care Giver Joined: 2023

Philippa is a Care Giver at Health & Alliance Home Care. She has been in the care sector for 9 years. Philippa recently completed her NVQ level 3 in Health & Social Care,


Philippa has a passion for care and loves to make a difference. She is eager to learn and has a very caring nature.

Nicola

Nicola Jones

Job Title: Care Giver Joined: 2021

Nicola is a Care Giver at Health & Alliance Home Care. She has been in the care industry for over 12 years, and she has a wide range of knowledge within this sector. Nicola is gently spoken, approachable and diligent within her role.

Mya

Mya Haynes

Job Title: Care Giver Joined: 2024

Mya came to Health and Alliance for work experience. Once she had completed this, she remained as part-time staff. Mya has now left school and has become a full-time member of staff. Mya has chosen to have a career in Health and Social Care. She is caring, keen to learn and is enjoying her new adventure.

Colin

Colin Logan

Job Title: Care Giver Joined: 2025

Colin has years of experience working in the care industry in care homes. He is caring, hardworking, supportive to all staff and is enjoying his new experience working in domiciliary care.

Paige

Paige Milsom

Job Title: Care Giver Joined: 2025

Paige has recently joined the Health and Alliance Team. Paige is new to the industry, and in a short time, she has learnt, gained knowledge and has shown great initiative. Paige is caring and has already built great relationships with clients and staff.

Talia

Talia Vivash

Job Title: Care Giver Joined: 2025

Talia is our newest member of the team. She is new to the care industry, having recently come from hospitality. Talia is enjoying her new adventure. She is kind and caring and loves her new career choice.

Amber

Amber Harman

Job Title: Care Giver Joined: 2025

Amber is our newest recruited member, she is new to care, and she is excited to be a part of the team. Already, Amber has made a great impression on all our clients.

Emily

Emily Spearman

Job Title: Care Giver Joined: 2025

Emily is our newest member of the team, she is caring and compassionate and is keen to start her journey with Heath and Alliance Home Care.

Julie

Julie Carter

Job Title: Care Giver (Bank worker) Joined: 2021

Julie is a Care Giver at Health & Alliance Home Care. She has a wealth of experience in the care industry. Julie is very hard-working, caring and compassionate. Julie has now semi-retired, but continues to support Health and Alliance as a Bank worker.

Paisley

Paisley Andrews

Job Title: Care Giver (Bank worker) Joined: 2024

Paisley has been a member of the Health and Alliance Team since 2024. She now works as a Bank worker. Paisley has always enjoyed working in health and social care. Paisley works hard, is caring and has great relationships with clients and Staff.

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