Livingstone Care Solutions Reviews (29)
9.8
Livingstone Care Solutions has a Review Score of 9.8 (9.842) out of 10, based on 9 reviews in the last 2 years.
Over all time Livingstone Care Solutions has 29 reviews.
Review from Leah F (Wife of Client) published on 3 February 2022
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I can not stress how wonderful the carers were to my husband. They were respectful, caring, helpful and so much more, not only to him but to myself also. My husband loved " his girls" coming to keep him well cared for and to make him laugh even in the bad times during his suffering. I thank them all
for the high standards and dignity shown to both of us at all times. The carers brought fun and lots of love and hugs along with the care and support.
Bless you, all.
Bless you, all.
Reply from Soneni Nkomo, Manager at Livingstone Care Solutions
Thank you very much for the wonderful feedback. It was a privilege to have looked after your husband at the end of his life. Thank you for all the support and warmth shown to us.
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Review from E B (Daughter of Client) published on 24 January 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum was with them for a short time as we needed more hours and unfortunately, they didn't have the availability at the time. Saying that we were very impressed by the dedication to caring for mum with kindness, compassion, and love and also being there for us in these difficult times. They always came
in with a genuine smile and brought happiness into the home. We would recommend them and already have. If you want your loved ones to be treated with dignity, respect, and loved as a well-liked family member, then Livingston Care solutions is a very good choice to make.
Reply from Soneni Nkomo, Manager at Livingstone Care Solutions
Thank you very much for the feedback you have taken your time to provide concerning the service provided to your mother. We always aim to work with families in providing the best of care for all our clients. In addition, we appreciate the recommendation you made.
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Review from Elizabeth B (Daughter of Client) published on 23 December 2021
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot praise Livingstone Care enough. From Day One their small team became part of our family. They cared for Mum as if she was their Mum too, with such love and compassion. Their care went so much further than just attending to Mum’s physical and personal needs; they provided comfort and security
and love to Mum, making sure she was happy and content. The team also looked after us, making sure we were coping, and they always had time to chat to the children.
Their advice was invaluable, regarding equipment and who to speak to for further help. Incredibly, with Livingstone Care’s support, Mum surprised everyone by getting out of bed and enjoying sitting in the garden having a drink and snack. She also started talking again. Previously, in hospital, she had been bed-bound, not eating, drinking, or talking, and was not expected to live for more than a week. Livingstone Care told us that “this lady is living”, and indeed she was. With the skill and love of Livingstone Care, we had three extra months with you.
Their advice was invaluable, regarding equipment and who to speak to for further help. Incredibly, with Livingstone Care’s support, Mum surprised everyone by getting out of bed and enjoying sitting in the garden having a drink and snack. She also started talking again. Previously, in hospital, she had been bed-bound, not eating, drinking, or talking, and was not expected to live for more than a week. Livingstone Care told us that “this lady is living”, and indeed she was. With the skill and love of Livingstone Care, we had three extra months with you.
Reply from Soneni Nkomo, Manager at Livingstone Care Solutions
Thank you so much for such touching feedback on the staff and service we provided. It was a pleasure that we met your mum and be able to provide service to her. She was an incredible woman, always a smile on her face. The care for your mum was very personal and professional to and was happy for us to support you and your family through a difficult period.
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Review from Alan S (Brother of Client) published on 21 December 2021
Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Care received for my sister was exemplary, with a few teething problems to begin with, which is to be expected whilst everyone gets to know each other but when things changed 24-hour care was put in almost immediately very impressed. Thank you
Reply from Soneni Nkomo, Manager at Livingstone Care Solutions
Thank you very much for your review of our services concerning your sister. She was a very lovely lady and it was our pleasure to attend to her. We take on board your comment and stride to make continuous improvement.
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Review from Janice C (Wife of Client) published on 10 August 2021
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care given to our loved one by Livingstone Care Solutions was second to none. The staff are kind and gentle and really made the effort to get to know both him and us. They always arrived with a smile, shared a laugh with my husband and showed that they genuinely cared about all of us. As it is a
smaller company, we really benefitted from the same carers visiting us each day. They were always punctual and professional. Their support and fantastic care enabled us to keep my husband at home until he passed away. We would not hesitate to recommend this wonderful team.
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Review from Dinah W (Daughter of Client) published on 10 August 2021
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The manager and her dedicated team looked after Mum during the last weeks of her life. The care we all received was amazing they looked after Mum so well they were always gentle and kind, not just to Mum but to her family. I would recommend them most highly.
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Review from Lesley S (Daughter-in-law of Client) published on 9 July 2021
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Livingston Care came into our lives when my mother-in-law was in the late stages of cancer. Their care and support allowed us to keep her at home till the end. They are such a wonderful team, each one very professional, kind and caring. They treated my mother-in-law and my home with respect and love,
allowing her to keep her dignity at all times. If the need arose, I would definitely use them again. True angels, everyone.
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Review from Martin A (Son of Client) published on 1 June 2021
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The team have been caring for both my mum and dad. This includes end of life care and dementia care. Everyone is very caring and dedicated.
The manager is part of the care team and is therefore close to the care needs and quality of care provided at all times.
Since starting we have extended the
The manager is part of the care team and is therefore close to the care needs and quality of care provided at all times.
Since starting we have extended the
care provided to include live-in care and overnight awake care and are really pleased with how flexible and supportive everyone has been.
Livingstone Care have really helped us at a very difficult time in a thoroughly professional and caring manner.
Highly recommended.
Livingstone Care have really helped us at a very difficult time in a thoroughly professional and caring manner.
Highly recommended.
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Review from Henry C (Client) assisted by family/friend published on 20 May 2021
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent - Livingstone Care have been fantastic. They have treated me kindly and with respect. When they visit, they take care of my needs, as well as take time to sit and chat with both myself and my wife. The carers are always smiling and very friendly.
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Current Review Score: 9.8 (9.842)
Overview of Review Score
The Review Score of 9.8 (9.842) out of 10 for Livingstone Care Solutions is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
- The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.942 for Livingstone Care Solutions is calculated as follows: ( (49 Excellents x 5) + (3 Goods x 4) ) ÷ 52 Ratings = 4.942
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Livingstone Care Solutions is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
