Heritage Healthcare (Trafford & Cheshire)

Mum has had excellent care and is always treated with dignity and respect. The carers are very professional and often qualified far beyond their requirements. Mum has responded very positively and it has ensured that we can keep her at home. The management team are very obliging to requests/changes to her care often at short notice.

Joely's carers are exceptional.

Nothing is too much trouble, they are kind and friendly which has put both my mum and dad at total ease in accepting help and someone new into their home who they can trust.

I would definitely recommend this company to other families.

The office staff were always approachable, responsive, and professional, dealing with any concerns promptly. Heritage Care made a very difficult time much easier for our family, and we would highly recommend them to anyone seeking care for family.

The care that Heritage Healthcare (Trafford & Cheshire) have provided for my mother has been second to none. She has been able to connect with each member of the team who have been assigned to her care on any given day. The team are supportive to her needs and always arrive on time. Last minute requests/changes have been managed professionally. We would highly recommend Heritage for your personal care or that of any of your loved ones.

Heritage provide an excellent service. The staff are well trained, polite and professional. They arrive on time and communicate well. They phone me when at my mums of there are anynossues so I can get things resolved quickly. The office team are experienced, helpful and flexible which makes life so much easier. I am very grateful for all they do.

I am extremely lucky to have you, and all the girls are just lovely.

Brilliant Service. Cannot fault any of the carers. They could not have done anything more. Nothing was too much trouble for them including dealing with an occasional frustrated patient.. I have no hesitation in recommending them .

Heritage Health Care are providing a wonderful service for my Father. All the carers are so lovely and respectful for his needs. Great communication throughout the whole team, providing assistance with GP's and district nurses.

I am very happy with the care I receive. The staff are pleasant and caring when I have had an issue in the past, management listened and problem was resolved.

I would not hesitate to recommend this company.

We would not hesitate to recommend Heritage Health Care to anyone needing any kind of help - the fact that mum called the carers 'my angels' says it all.

Our family cannot rate Heritage Healthcare highly enough! The management and the wonderful team of carers have been supporting my mum and dad for a couple of years now, and are the reason my mum is able to stay on in her home now my dad has died. They are extremely responsive and kind, and truly look after my mum as a person. When we first met the manager we were struck by how well she understands the practicalities of giving care in a dignifed way, and this approach runs through everything HH does. Mum really loves getting to know the different helpers and looks on them as friends - thank you to the whole team!

The two Directors provide quality and inspiring leadership to all staff , and set and maintain high standards .

I cannot speak highly of Heritage Care I started using them for my uncle in July 2023. I required this additional support to help me to care for my uncle. We were visited by one staff member in particular initially to discuss my uncles care package. They were able to put this in place very quickly and have continued to adapt to his ever changing needs. The carers treat my uncle with great care and dignity in so much as he feels very comfortable with the carers. They support me with my holiday cover when required and can always adapt to extra cover at short notice. My uncle has also used the service for going out to lunch and enjoyed very much too. I can't thank you enough for everything you do everyday and continue to do supporting my uncle and me. A big thank you

We required some night care for mum, who has complex needs. Having used Heritage before we felt more than happy to reach out to the team once again. The standard of care given to mum is above and beyond what we hoped for. The whole experience has been amazing, in what has been a stressful period for the whole family. The professionalism of the team is outstanding from the first point of contact to talking to the team and arranging the calls. The care, understanding and support has really been appreciated. A special mention needs to go out to the carer. She is especially caring, giving the highest standard of individualised care for mum. She allows mum to keep her dignity and respects and supports her through some tough times. I couldn't recommend the company enough.

I can not speak more highly of the team at Heritage Care. From the initial telephone conversation,(not knowing where to begin), but being reassured and given genuine caring advice to then visiting and providing help and companionship to my husband, it made such a difference. Nothing is too much trouble and the standard of professionalism and empathy is outstanding. The staff are kind, professional and provide a marvellous service.

Professional, compassionate, exceptional service and care provided in looking after our Mum for months prior to and during end of life. The manager and her team were the backbone and crucial support to our Mum remaining in her own home as she wished. Each and every person from Heritage gave time and care to Mum and us, that we had not witnessed anywhere else or been able to have access to. Without this care, Mum would not have been able to remain at home. She was treated with the utmost respect and dignity, attending to all her needs whilst giving Mum the conversation and company that she looked forward to having. She built a rapport with all the carers and was very fond of them, if we could name each one of you here, we would. Thank you will never be enough to show our eternal gratitude to you all, for each and every day care and to the manager for being there in her professional and caring capacity at the very end for Mum and us when we needed her. Thank you to each and every one of you.

My husband has a neurological condition and I have employed Heritage Healthcare in Altrincham over the last year. They help with all his personal care, the staff have met with our physio to continue with his specific exercises. One of The best things I can say about Heritage Healthcare is that all the staff care about my husband which is quite rare in this industry. They have been willing to go above and beyond. I feel completely comfortable leaving him in their care, the staff are trustworthy warm and friendly.

Helped us keep Mum at home for as long as we possibly could. The three carers showed outstanding care. Took time to know Mum and how best to help her feel safe and comfortable. And they alerted us if they were concerned. Thank you.

My experience with Heritage has been excellent since beginning some six months ago. The caers are informally professional, and cheerful with an attention to detail that is reassuring to us and our family. Nothing is too much trouble.