Heritage Healthcare (Trafford & Cheshire)

Helped us keep Mum at home for as long as we possibly could. The three carers showed outstanding care. Took time to know Mum and how best to help her feel safe and comfortable. And they alerted us if they were concerned. Thank you.

My experience with Heritage has been excellent since beginning some six months ago. The caers are informally professional, and cheerful with an attention to detail that is reassuring to us and our family. Nothing is too much trouble.

Just Amazing! I got married last week and it was a bit of a journey to arrange for my mum to be there at my wedding. After a few companies told us that our mother needed higher-level care, thinking the plan was impossible, the manager came to meet the family and straight away made us feel so at ease about the potential of Mum joining us for the day. This all felt too good to be true. We were very lucky to have this carer allocated to my mum for the day. The carer came to meet us the week before and was instantly loved by us all. She made the impossible possible. Mum was there all day and all night with the carer's A star care. She was such a great addition to our day in every way - even held my bouquet during the ceremony. This is all bearing in mind that my mum is totally immobile and has barely left the house in 7 years. Just incredible - thank you so much Heritage for everything.

A very positive experience in every way.

I do not live close by and therefore it is important for me to know that my mum is in good hands and being well looked after. Thank you Heritage.

Heritage Healthcare (Trafford and Cheshire) provides a truly excellent level of care for my mother. The staff are professional, punctual and have a high level of knowledge about my mother's needs. Mum has dementia and her carers are unfailingly kind and respectful. Mum lives with us, and it is lovely to hear the laughter and chatting that goes on in her room when her carer is here. I have also found the management staff very pleasant and helpful. All in all, I would say that Heritage Healthcare offers a fantastic service and that they respect and respond to the individual needs of clients and their families.

My help from Heritage Healthcare (Trafford & Cheshire) has enabled me to live independently the assistance of Heritage staff has been reliable and helpful.

I can't remember how long I have been using Heritage Healthcare (Trafford & Cheshire) except it was before Covid. They have always been extremely kind, efficient and able to accommodate my needs. they have become friends going beyond "carers" I very much look forward to their visit. I have met a few of their team who speak highly of their superiors.

We are new to needing a home care organisation and Heritage Healthcare have been easy to deal with and approachable. Our Mum seems to have been happy and comfortable with the care she receives. The carers are kind and respectful. We are all learning as we go and staff are responsive to our questions and requests.

Currently Mum is getting out for walks, shopping and lunch and this has made such a difference to her. It really is such a great support. Thank you for being there for us.

So relieved to receive help from Heritage Healthcare. My first experience ever and I shall recommend the excellent care which I am currently receiving.

Excellent.

The staff were just amazing, making sure she had everything she needed to make her convalescence as speedy and as comfortable as possible. I would thoroughly recommend Heritage Healthcare to anyone in need of a helping hand.

Excellent service in all respects.

They are nearly always on time. I am treated with dignity.

Mum has really enjoyed interacting with the Heritage carers, who provide a much more personal service than the statutory team. We will have no hesitation on calling upon Heritage in the future to assist with Mum's care needs.

Just wanted to take a moment to share my appreciate and thanks for the staff at Heritage Healthcare in Trafford, and the care they are providing for my aging parents. Each day brings new challenges, but it's clear that everyone at Heritage are committed to helping their clients, and bringing respect, empathy as well as their experience. Thank you!

From the first minute I dealt with and the team it felt not only professional but also very courteous. All the family were very happy with the service and I would recommend anyone in a position that they need private care to use Heritage Healthcare (Trafford & Cheshire). You made the final weeks with Mum a lot more manageable and comforting for the family. First-class. Thank you.

This care provider has impressed me very much in terms of its responsible use of PPE in these dangerous times, the excellence of the personal care that is provided for me, the friendly and respectful attitude of the joint owners and the ladies who come out to me, their readiness to go the extra mile to help me in little things that I might otherwise find difficult, their punctuality and other things too. I unhesitatingly award them top marks!

Another important factor is they are always on time and very reliable.