Heritage Healthcare (Trafford & Cheshire)

We have been so pleased with the care, help and knowledge that Heritage Healthcare (Trafford & Cheshire) have given the family and very importantly my parents who both have early dementia. Their visits are looked forward to by both mum and dad and I get regular up dates, photos and immediate contact from the carers, if there are issues. I have seen improvement in my mum's well-being and happiness with the increased interaction and attention she receives. My parents were initially very anxious and negative about getting home care but the process from the first introduction by the manager and now regular care visits by a carer has all been a very positive experience! As a family we feel very reassured that we have now found help that we are confident with and can increase as we will need to going forward.

My mum has been receiving daily bed calls from Heritage Healthcare (Trafford & Cheshire) since October. Carers are compassionate, attentive to her needs and quickly escalate any concerns to the registered manager. Calls are attended very punctually. The registered manager is excellent in keeping in regular communication with me by email and phone, raising any concerns with me and with other providers where necessary and care reviews occur regularly. The team go above and beyond in meeting service users needs, the registered manager even did some shifts herself at the start to ensure care could be provided for my mum seamlessly when changes were made to her previous care plan and there were likely to be delays before regular carers could start. Cannot recommend them enough!

Thanks to you all.

I cannot praise the Heritage Healthcare team enough for their care, support and understanding whilst trying to sort out care for my grandma. They are always prompt during their visits and complete all required tasks thoroughly and discreetly, the way my grandma would have done it herself. They have already built a solid relationship with her over a matter of months and I will be sure to recommend them to anyone looking for outstanding care for a loved one.

Heritage Healthcare is a breath of fresh air, their understanding, patience and integrity are to be applauded. I turned to them to help care for my elderly father, their approach is so refreshing; they take time to get to know the person they are going to care for, which is commendable. I would, without question, recommend them to anyone who is looking for the best.