Kingsway Care (Brighton, Hove & Worthing)

All of the carers who have come to attend to my husband are on time, very helpful and polite and caring.

My experience of Kingsway Care is that all of their carers are friendly, willing and cheerful in helping me to live as normally as possible in my own home. They arrive on time and on the rare occasion when delayed the management contact me promptly. Their keeping of extensive client notes and routine shadowing for new staff means I get appropriate care from whoever attends. This variety of carers I find stimulating to talk to and with whom to joke.

Many organisations say they work in a client-centred way but in my experience, few actually consistently deliver regarding this. In my view the Kingsway team absolutely do, and right from the point of initial assessment onwards, this has been so clear to see. I cannot recommend the Kingsway team highly enough.

Always ready to help, always ready to adapt to my changing requirements, at short notice if necessary. I would (and do) recommend them to everyone I know.

I cannot speak too highly of the care and treatment I have received over the last two months. Nothing has been too much trouble. All carers have been great, friendly, personable, understanding and considerate. I wouldn't have wished for better. I am greatly indebted to Kingsway Care.

I know that management work hard behind the scenes to ensure things go well and this shows with the overall quality of carers who come to us for the past eighteen-plus months.

Kingsway caregivers have been a godsend. After spending 4 months in hospital, my daughter arranged caregivers from Kingsway Care. I was hesitant at first. Now I wouldn’t be without them. They call in daily - they instantly cheer me up as they are so caring. I see my manager consistently who gives me support and also updates me on the other parts of Kingsway I could use if I were able to get out more - nothing is too much trouble. My meds are all collected and put on order by them all. I have consistency of careers which helps but having said that I really like everyone they have sent to help me. I would also like to thank you of the team - every time we call the office they know me and everything about my care package.

My partner has Alzheimer's/vascular dementia and is 68 years old. Last year, we did not have any support until incontinence set in. We started having help from Kingsway Care basically as companionship, but this soon developed to personal care which we receive twice a day now as the condition has worsened. All the caregivers have been fantastic - patient, timely and professional. The management support for us both, and for the staff they employ, has been hands-on, considerate, flexible and friendly. If we had not found Kingsway Care I really do not know what we would have done. They have eased a terribly difficult situation.

I always look forward to seeing that friendly, smiling face, when I answer the door in the morning. Followed by expert attention to all my needs. I don’t have the same carer every day but they all provide the same outstanding service.

Kingsway Care are without exception a wonderful, kind community of people. They cared for my mother over a period of 18 months until her death in December 2022. Throughout this time the care has been exceptional. My mother looked forward to her daily visits and he chats with her carer whilst being attended to. During my mother's last weeks, the kindness and empathy shown to her was fantastic and the carers sat with her in her final hours, soothing and reassuring her. My father, brothers and I cannot thank Kingsway enough.

Bringing me out of deep depression and helping me with medical appointments. Like consistent carers, smartly dressed in uniform. I feel that I am listened to, no job too much. They go the extra mile.

Kingsway Care have been, and still are, a wonderful care service. I could not manage without them. They go out of their way to accommodate any requests I make and I'm delighted with their service and appreciate it very much.

We have had previous experiences of care and we find this company excellent in every way. The quality of staff, organisation and attention to detail is fantastic.

I can confirm that they are always friendly, efficient and skillful carers being most concerned for my safety and well-being. They always arrive promptly at the appointments times and their reliability is assured.

My mum is a fiercely independent 94-year-old who is, like many in her generation, proudly stoical and unwilling to admit she needs help of any kind. However, after a more serious fall and two weeks in residential respite care in January 2022, she was persuaded to accept some help with some weekly tasks - shopping, cleaning, laundry and making a meal. Kingsway was recommended and after our initial, very successful meeting Mum was matched with 2 carers. At first, she was a little perplexed that they were both men! But one of them she quickly grew to enjoy, looked forward to his visits and was always very animated and full of stories when I saw her after he'd been there. Since then she has had 2 other carers - both of whom she also absolutely loves. They are sensitive to her needs, manage her idiosyncracies and make her delicious meals that really uplift her spirits. Having this service has made a huge difference to all of us in the family - but most importantly for mum. Thank you all.

I have found this service excellent, even being in a friendship with my carers. They come and work so well.

I can’t fault the service and care we have received.

The support and help provided by Kingsway Care has been outstanding. Our family was looking to get my mum out of hospital urgently. Kingsway Care understood the issues and were there to help at very short notice indeed. The head of operations at Kingsway Care was outstanding. I spoke to her on a Wednesday, was having a video call with her and a fantastic live in carer on the Thursday and Mum came out of hospital on the Friday. The head of operations was there throughout making this all work, liaising with the hospital discharge team and putting together a care plan for Mum. The carer provided through Kingsway was fantastic, exactly the person Mum needed to see her on her way to recovery. Kingsway Care comes with wholehearted recommendations from me, my mum and our family.

The quality of care and the compassion shown by all members of the team has been excellent. Kingsway Care have undoubtedly played a significant part in the improvement of the health and well-being of my father in the time that they have been providing the service. I couldn't recommend them highly enough.

Wow, what a fantastic company Kingsway Care (Sussex) are. I live in Bristol and work within social care. My elderly father lives in Sussex and requires extra help (cleaning, ironing, general support). I contacted Kingsway Care after looking for agencies on the internet. I cannot recommend this company enough, they go above and beyond their normal duty. My dad has been given a new lease of life. He talks about his carer as a friend and she really is his guardian angel. All the staff are so friendly and polite. I feel very lucky to have found such a caring company. Both my dad and his carer(s) clicked immediately. They treat my dad with the dignity and respect he deserves and I cannot thank Kingsway Care enough.