What Type of Services does Kingsway Care (Brighton, Hove & Worthing) offer?

Kingsway Care (Brighton, Hove & Worthing) offers Home Care.

How many Carers does Kingsway Care (Brighton, Hove & Worthing) employ?

Kingsway Care (Brighton, Hove & Worthing) employs 45 carers.

Kingsway Care (Brighton, Hove & Worthing), 22 Victoria Terrace, Kingsway, Hove, East Sussex BN3 2WB

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Review from Emily K (Friend of Client) published on 17 April 2025
Submitted via Website • Report

Overall Experience

Kingsway Care have gone above and beyond to find the right carers for my friend. This isn't an easy task but in their care he is now thriving.

Because of a decline in my own health I had to step away from providing regular help to my friend soon after the carers began their support. This left my

friend feeling uncertain and anxious - but not for long. We have both been able to rest easy knowing that He is getting a high level of care and that his needs are fully understood.

When extra care and support has been needed this has been planned in quickly and efficiently. The team are brilliant! So on behalf of us both, thank you.

Reply from Vicky Haines, Managing Director at Kingsway Care (Brighton, Hove & Worthing)

Thank you....it is lovely to hear that our care has made such a difference, which is always our aim. Every client is unique and we take the time to understand their individual needs, which allows us to provide care and support that is tailored perfectly to them. We know that your friend has formed some lovely professional relationships with his carers and he is no longer feeling anxious. Also, we are happy that our care has allowed you to confidently take a much needed rest.

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Review from Peter M (Client) published on 16 April 2025
Submitted via Website • Report

Overall Experience

I have Parkinson's Disease and have been helped by Kingsway Care for the past 2 years. They have assisted me during some very difficult times and have helped me when I was admitted to hospital. I had a few good months when I did not need assistance but when it became apparent that some extra help

was needed again, Kingsway Care were straight there for me. I now have help getting up and dressed in the mornings and someone comes by every evening to check on me. The carers are wonderful and they look after me so very well. I'm extremely grateful to Operations Director and her team and because of them, I am able to lead a reasonably independent life in my own home.

Reply from Vicky Haines, Managing Director at Kingsway Care (Brighton, Hove & Worthing)

Thank you for such a wonderful review of our care. Every carer that sees you really enjoys your visits; full of stories and details of your interesting life. We are all focused on helping you maintain your independence and eventually getting you to engage with some activities that you have highlighted. We know that Parkinsons Disease is constantly evolving and therefore we will continue to inspire your journey to retain your independence. Thank you,

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Review from Beverley S (Daughter of Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience

Good quality personable carers. Efficient and adaptable.
I would and have recommended Kingsway to friends and family.
The service Kingsway offer far exceeds that experienced with another close family member.

Reply from Vicky Haines, Managing Director at Kingsway Care (Brighton, Hove & Worthing)

Thanks you for such a lovely review. We all love looking after your mum and enjoy that she is so independent and knows exactly what she wants. And we can always be guaranteed to have some laughs with her in the mornings! Thank you.

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Review from Howard B (Son of Client) published on 3 December 2024
Submitted via Website • Report

Overall Experience

Kingsway care has enabled me to manage the care of my mum in a way that allowed me to get on with life at the same time and not compromise my home and work life, also enabling me to go on holidays, etc.
All the carers seemed to really love their jobs and go that extra mile for my mum. At first, they

just supported my mum in her own home prompting and ensuring mum was safe, etc, reporting daily and letting me know of any concerns.
Although my mum was fiercely independent they provided support in a way that enabled her to stay safe and sound at home.
As her illness progressed and she spent more time in bed and eventually bed-bound they supported her at home to ensure she was able to die in dignity in her own home which was her main wish.
Throughout, Kingsway's communication, advice, and professionalism were outstanding. I highly recommend them.

Reply from Vicky Haines, Managing Director at Kingsway Care (Brighton, Hove & Worthing)

Thank you, we deeply appreciate this review and we totally recognise the wonderful level of care that your mum received from you and your family. During the past two years, your mum formed strong bonds with her carers and they really enjoyed looking after her. She was certainly independent and her carers loved to hear her making clear choices about how she wanted to be supported. As your mum declined, they all felt privileged to be able to provide an enhanced level of care and to ensure that her wish to remain at home was fulfilled. It has been a pleasure supporting your mum and her family.

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Review from J J (Daughter of Client) published on 18 November 2024
Submitted via Website • Report

Overall Experience

Kingsway Care have been looking after our mother for the last 4 months and all the carers are so loving and caring towards Mum. They always bring a smile to her face and she really looks forward to her visits. They have always been professional, flexible and extremely understanding and we would highly

recommend them to anyone who needs a little tender care. They are extremely prompt and to work with Kingsway is very simple and they always honour their commitments. Fantastic team, we cannot thank them enough.

Reply from Vicky Haines, Managing Director at Kingsway Care (Brighton, Hove & Worthing)

Thank you for such a lovely review. The carers love their visits with your mum and I know that her sense of humour always goes down well with everyone who sees her! And we're happy that we can support the family at the same time. Thank you,

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Review from Keith M (Son of Client) published on 25 September 2024
Submitted via Website • Report

Overall Experience

Although we were only with Kingsway for a few weeks, after which my mother was moved into residential care, they were proactive throughout this period and proved very flexible in the light of frequently changing requirements on our side. They also raised a safeguarding concern with the responsive care

services when there was some confusion over who was supposed to be providing care at a particular time, a situation which had left my mother very vulnerable but which was then quickly and satisfactorily resolved thanks to Kingsway's actions. They also reported after visiting to my mother which allowed problems to be tackled appropriately and in a timely manner. Excellent and professional throughout.

Reply from Vicky Haines, Managing Director at Kingsway Care (Brighton, Hove & Worthing)

Hello Keith, thank you for such a positive comment in relation to our work with your mum. We always take a holistic view of our clients and ensure that we understand every care need and address all issues, wherever they appear, so that their safety remains at the forefront of our support. We wish your mum the best and hope that she is happy and settled in her new home.

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Review from Louis S (Client) published on 13 August 2024
Submitted via Website • Report

Overall Experience

I am an electric wheelchair user with a spinal cord injury and Kingsway Care have helped me live independently at University for the last two academic years. They have made my university experience special by giving me excellent personal care and food prep support in the mornings. All the caregivers

went above and beyond in ensuring I got the best care possible and have truly become my friends. As a young person who needs care I was nervous about using a care agency as they are typically tailored for the elderly. However, Kingsway ensured I was matched with carers who I would get along with and were very flexible. This was so important for my busy and ever-changing schedule. I also love how Kingsway are passionate about improving the care sector for everyone and I am very grateful for how they supported me in running an occasional community Boccia session. Overall, Kingsway have been amazing for me. Highly recommend.

Reply from Vicky Haines, Managing Director at Kingsway Care (Brighton, Hove & Worthing)

Thank you for such a high recommendation. The Kingsway Team and all of your caregivers have absolutely loved supporting you. We all understood immediately that you were a young person, with huge ability, drive and desire to do anything you put your mind to. We only ever wanted to ensure that we were there to support you, when and however you needed us to. And thank you for supporting us with our efforts to spread knowledge about our sector. It's been a wonderful 3 years working with you and we are all excited to see what your future brings. Please keep in touch!

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Review from Tim K (Grandson of Client) published on 1 August 2024
Submitted via Website • Report

Overall Experience

My Grandfather is 93, with heart failure and has been deteriorating for a while after a series of falls and accidents. He has not been open to support past initial help after being in hospital. I finally managed to convince him to access support, and I set up a consultation with Kingsway Care. He is

very proud and has not wanted help in the past, so this has been progress. The team have been amazing. They have taken their time and explained how they can help. A month in and he now describes his carers as angels! They allow him a more dignified life. He feels seen and understood, and I can see the change him. He described with happy tears the joy of being able to have a shower - something I didn't know that he had been frightened of having. It gives me great comfort, as a Grandson, that he is getting more support than I can provide. Knowing someone is seeing him three times a week is reassuring. We've only just scratched the surface in the varied support that Kingsway provide.

Reply from Vicky Haines, Managing Director at Kingsway Care (Brighton, Hove & Worthing)

Hello Tim, what a wonderful review of our care! Everyone who has met your grandfather thinks he is absolutely wonderful; funny, friendly, chatty and engaging and they love supporting him. I think today he had a haircut that one of his 'angels' arranged and he was over the moon with that. Our ethos is always to provide care and support that will allow someone to remain as independent in their home as possible and we're so happy to hear how much he is enjoying their visits and that he is feeling so positive about Kingsway Care.

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Review from Joe W (Son of Client) published on 28 June 2024
Submitted via Website • Report

Overall Experience

Kingsway has supported my father, who has Alzheimer's disease, at home since January of this year, taking over from another agency. I've been extremely impressed with their thorough and highly professional approach. They do everything they can to ensure they are providing the highest quality of care

and check that they are maintaining high standards. The carers have been very friendly and helpful with my father, and he generally really enjoys the care calls. The office staff have been friendly and very efficient. I would recommend this agency without reservation.

Reply from Vicky Haines, Managing Director at Kingsway Care (Brighton, Hove & Worthing)

Thank you for such a lovely review, Joe. Our caregivers really enjoying supporting your dad and it was great to hear that he recently went outside for a walk to the local park. Thank you for your recommendation.

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Review from Peter W (Son of Client) published on 17 June 2024
Submitted via Website • Report

Overall Experience

Both my parents are 92 years old and until recently fairly independent. The initial care was for one hour per day in the morning, but after my father's fall breaking his shoulder rendering his left arm inoperative we increased the care to 3 times per day. Kingsway management were very helpful visiting

Dad in hospital to assess his mobility and arranging for the hospital bed for his use. The carers are excellent providing assistance not only with the daily chores but also with conversation. My mother calls the carers 'my friends'. I highly recommend Kingsway Care.

Reply from Vicky Haines, Managing Director at Kingsway Care (Brighton, Hove & Worthing)

Our ethos at Kingsway Care is always to provide friendship, alongside the daily support that is required. Having regular social interaction and conversation is an essential part of recovery and care, and our caregivers are all fabulous at this. Our office team are all experts at navigating the hospital discharge process and will always ensure that this runs as smoothly as possible. Thank you for such a heartfelt review.

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Review from A H (Son of Client) published on 14 June 2024
Submitted via Website • Report

Overall Experience

We contacted Kingsway in 2023 and were briefed by the managing director and said yes. When Mum then decided she could manage without, we cancelled Kingsway. Despite this, the managing director gave me advice about how to deal with NHS discharge issues. In 2024 when Mum was hospitalised again I was fighting

another too early discharge and called Kingsway, the managing director came in at the weekend, spent an hour with Mum and worked out the best way forward (we were not asked to pay for either consultation although we offered to l). Kingsway then became involved in talking to the hospital team, again not charging us for their help. When Mum was discharged they started to provide care. I have brain damage and so have personal experience of care agencies and can say Kingsway are stand-alone platinum standard care agency. The head office are amazing; the careers care. They will do things other care agencies refuse to do. If Mum becomes ill they contact the GP and hospital and get them moving in a way I have never been able to.

Reply from Vicky Haines, Managing Director at Kingsway Care (Brighton, Hove & Worthing)

What a wonderful review of our service and we are truly grateful that you have recognised and highlighted our desire to always go over and above for our clients. Securing a package of care from hospital is not always easy or straightforward, so it was a pleasure assisting your mum to get back home as soon as possible, making sure that she was well enough to do so. Your mum is an absolute joy and all of our caregivers love to support her every day. Thank you.

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Review from K V (Daughter-in-law of Client) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience

We have found the care that Kingsway provide is excellent with whomever goes in doing their care visits. They provide individualised care and make their client feel very cared for, with either painting her nails to pick music from their own music list, for her to sing along to. They tend to focus well

on her past interests and understand with her having dementia, the conversation is limited but important for her to feel listened to and valued. They help her feel she is independently living although needing care.

Reply from Vicky Haines, Manahing Director at Kingsway Care (Brighton, Hove & Worthing)

Thank you for such a wonderful review. We work very hard to develop unique elements of care for each of our clients, as we recognise the importance of maintaining personal interests and social activities. Music also plays a hugely positive part in the support for dementia and it's great to hear that this has become a regular part of the visits. Thank you.

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Review from C G (Wife of Client) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience

All of the carers who have come to attend to my husband are on time, very helpful and polite and caring.

Reply from Vicky Haines, Managing Director at Kingsway Care (Brighton, Hove & Worthing)

Everyone who visits your husband always has a joyful time and they all really enjoy the visits. Thank you for such a lovely review.

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Review from Laurence G (Client) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience

My experience of Kingsway Care is that all of their carers are friendly, willing and cheerful in helping me to live as normally as possible in my own home. They arrive on time and on the rare occasion when delayed the management contact me promptly. Their keeping of extensive client notes and routine

shadowing for new staff means I get appropriate care from whoever attends. This variety of carers I find stimulating to talk to and with whom to joke.

Reply from Vicky Haines, Managing Director at Kingsway Care (Brighton, Hove & Worthing)

Thank you for such a lovely review. The carers that visit you always comment that they enjoy laughing and listening to your jokes. You are always a pleasure to support.

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Review from Susie Q (Daughter of Client) published on 25 January 2024
Submitted via Website • Report

Overall Experience

From my first contact with Kingsway last summer when my dad was in hospital, I have been nothing but impressed with the care and professionalism of the Kingsway team. The support the Kingsway caregivers have given my elderly father since he was discharged from hospital has been consistently excellent.

Nothing is too much trouble, the caregivers are punctual, professional, friendly and caring and I know my dad looks forward to their visits.
From my professional role I am aware that recruiting and retaining excellent carers is really challenging, but Kingsway seem to excel with their recruitment.
Many organisations say they work in a client-centred way but in my experience, few actually consistently deliver regarding this. In my view the Kingsway team absolutely do, and right from the point of initial assessment onwards, this has been so clear to see. I cannot recommend the Kingsway team highly enough.

Reply from Vicky Haines, Managing Director at Kingsway Care (Brighton, Hove & Worthing)

Hello, thank you so much for such a lovely review. Supporting your dad has been a joy for all of the caregivers that visit him and we are really happy that he is getting so much out of his time with them. We choose our team very carefully to ensure that they all provide a wonderful mixture of professionalism, high quality care and kindness. Thank you

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Review from Elizabeth M (Client) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience

Always ready to help, always ready to adapt to my changing requirements, at short notice if necessary. I would (and do) recommend them to everyone I know.

Reply from Vicky Haines, Managing Director at Kingsway Care (Brighton, Hove & Worthing)

Thank you for such a lovely review. We all really enjoy supporting you and I know that your caregivers have loved seeing you again. Thank you for your ongoing recommendations.

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Review from Eric T (Client) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience

I cannot speak too highly of the care and treatment I have received over the last two months. Nothing has been too much trouble. All carers have been great, friendly, personable, understanding and considerate. I wouldn't have wished for better. I am greatly indebted to Kingsway Care.

Reply from Vicky Haines, Managing Director at Kingsway Care (Brighton, Hove & Worthing)

Thank you for such a wonderful review. We have been absolutely thrilled to support you and your family and see you get progressively stronger every day. We're looking forward to your next piano recital!

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Review from Paul S (Partner of Client) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience

I know that management work hard behind the scenes to ensure things go well and this shows with the overall quality of carers who come to us for the past eighteen-plus months.

Reply from Vicky Haines, Managing Director at Kingsway Care (Brighton, Hove & Worthing)

Our team absolutely love working with you both and I know our caregivers have formed some really strong bonds since the start. We will always endeavour to ensure that the care package runs as smoothly as possible. Thank you for such a lovely review.

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Review from June K (Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience

Kingsway caregivers have been a godsend. After spending 4 months in hospital, my daughter arranged caregivers from Kingsway Care. I was hesitant at first. Now I wouldn’t be without them. They call in daily - they instantly cheer me up as they are so caring. I see my manager consistently who gives me

support and also updates me on the other parts of Kingsway I could use if I were able to get out more - nothing is too much trouble. My meds are all collected and put on order by them all. I have consistency of careers which helps but having said that I really like everyone they have sent to help me. I would also like to thank you of the team - every time we call the office they know me and everything about my care package.

Reply from Vicky Haines, Operations Director at Kingsway Care (Brighton, Hove & Worthing)

Thank you for such a wonderful, kind review. We are so happy that despite your initial caution around receiving care, you have found our carers and overall service to be a part of your day that you wouldn't be without. Having supported you myself, I can say that you are an absolute joy to spend time with and we would love to see you at our coffee shop sometime soon.

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Review from Dave A (Partner of Client) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience

My partner has Alzheimer's/vascular dementia and is 68 years old. Last year, we did not have any support until incontinence set in. We started having help from Kingsway Care basically as companionship, but this soon developed to personal care which we receive twice a day now as the condition has worsened.

All the caregivers have been fantastic - patient, timely and professional. The management support for us both, and for the staff they employ, has been hands-on, considerate, flexible and friendly. If we had not found Kingsway Care I really do not know what we would have done. They have eased a terribly difficult situation.

Reply from Vicky Haines, Managing Director at Kingsway Care (Brighton, Hove & Worthing)

Thank you for such a wonderful review. We understand that the past year has been quite difficult in many ways, but it is lovely to hear that Kingsway Care have managed to ease some of the challenges you have both faced. Your partner is an absolute joy to spend time with and I know that her caregivers have found her to be really engaging and fun to be around.

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Meet the Team (9)

Olly Carter

Job Title: Founder

Joined: 2020

My name is Olly and I am the Founder of Kingsway Care.
I started the company to be the best home care provider in Sussex and the best employer too. Our Clients come first and we provide outstanding care at home services with imagination and joy. My team is handpicked, well-paid, supported and trained. I actively encourage my employees to enjoy their jobs and create quality time and fun experiences with Kingsway Care Clients as well as outstanding care.

Before Kingsway Care, I worked in software sales but always took on voluntary work to balance my core desire to help people. I have been a volunteer Special Constable and was my Great Aunt Lily’s primary carer during the last years of her life. Now, I choose to do daily care visits because I find it so rewarding. I don’t want to have a management team stuck in the office so encourage every team member to do care visits too.

Olly lives in Hove and socially is known as the instigator of fun. He is always planning day trips, evenings out, holidays, little treats – anything to make life more enjoyable for friends and family. And now Kingsway Care Clients and CareGivers can experience the same treatment.

Vicky

Job Title: Managing Director

Joined: 2021

My name is Vicky, and I’m the Managing Director overseeing all areas of the business to ensure efficiency and outstanding care.

I am also responsible for recruiting the right people and retaining them. This is key to our ability to provide consistently good care.

Prior to Kingsway Care, I was a Probation Officer, gaining a wealth of experience working with a variety of people, teams, and departments.

My transferable skills focus on fair treatment for all and I bring this attribute to Kingsway Care, ensuring our Clients and employees all receive a high level of consideration, appreciation, and respect. I also love to complete care visits, which allows me to remain in touch with Kingsway Care Clients and CareGivers.

Recently, I have also been invited to become a Trustee of the local Sussex Pathways Charity.

Vicky likes to keep fit, play badminton, run, and paddle boarding with her teenage children.

Lisa

Job Title: Registered Manager

Joined: 2021

My name is Lisa and as the Registered Manager, I prepare the block scheduling for the Care team every week. I ensure our rotas are efficient and allow enough quality time with each Client. I also introduce new clients to their primary CareGiver to make sure the Client is happy to let them into their home. Lastly, I love to share my skills by developing training courses for the Kingsway Care Academy.

Before Kingsway Care, I worked in a hospice for several years learning how much can be done to help make the last moments special for both the patient and family during an emotional time. I then went on to work in a Dementia Nursing Home and learned how to communicate with people living with dementia.

Denise

Job Title: Client Coordinator

Joined: 2021

My name is Denise and as Client Coordinator, I regularly meet our clients so they can raise any concerns or wishes they may have. I have more than 30 years of customer service and prefer working in the Care sector and contributing to the success of Kingsway Care.

Kerry

Job Title: CareGiver Coordinator

Joined: 2021

My name is Kerry and as one of the CareGiver Coordinators, I am an “Infection Control Lead’ and ‘Care Certificate’ trainer.

As a semi-retired ex-headteacher, I was keen to develop my expertise and life experience in a new career. I was very fortunate to be given a management role within Kingsway Care and I have never looked back!

I feel extremely honoured and privileged to work with, and learn from, our truly amazing Clients and CareGiver team.

I am also a CareGiver and really value going out into the community to visit Clients, their families, and friends. You can really get to know individuals and make such a difference in their desire for independent living.

I am conscious that people will “remember how you made them feel, not necessarily what you said.” To be with a client laughing and joking is job satisfaction in itself.

The safeguarding and well-being of our clients are paramount and we strive to give outstanding care at every visit.

Outside of work, I have been happily married for nearly thirty years and am a proud mum of three children and a rescue dog. My hobbies include baking which I am only too happy to share with the team and Clients. I also love reading and visiting National Trust properties. I am very fortunate to now work part-time and truly feel I am loving living again both in and out of my role!

Kerry lives in Hangleton and enjoys eating out with friends.

Wayne

Job Title: Maintenance Manager

Joined: 2020

My name is Wayne and I used to work in a residential home for adults with disabilities. For the last fifteen years, I’ve worked as a builder, handyman and gardener. I can fix most things or recommend home improvements to make your life easier. Contact us to get those little jobs done and dusted.

Jacqueline

Job Title: Head of Marketing

Joined: 2020

My name is Jacqueline. As Head of Marketing, I have developed the Kingsway Care brand and ensured our communications are consistent and engaging across all customer touchpoints. From the website to advertising, printed brochures and flyers, social media and e-newsletters. I’m also really enjoying writing our CareGivers’ and Clients’ stories and understanding how great care can make such a positive difference in someone’s life.

Before joining Kingsway Care, I worked for many years in the advertising industry in both London and Dubai but frequently visited Brighton & Hove to enjoy what I call ‘Olly Stock Events!’

Jacqueline lives and works remotely in Sintra, Portugal, and loves arts & crafts and visiting the team in Brighton & Hove.

Katy

Job Title: Disability Champion

Joined: 2021

My name is Katy and as Disability Champion, I make sure we are Disability Positive in everything we do. I am also responsible for developing Kingsway Care activities to encourage young adults with disabilities to get out and socialise more.

Amy

Job Title: Care Coordinator

Joined: 2021

My name is Amy and I've recently been promoted from a full-time CareGiver to Care Coordinator. I will be learning the ropes and eventually be in charge of the roster to ensure Clients and CareGivers are happy with visit times.

Kingsway Care (Brighton, Hove & Worthing)

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Kingsway Care (Brighton, Hove & Worthing) Reviews (40)

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Awards / Recognitions (12)