Home Instead (Perthshire)

My husband has been receiving care from Home Instead for 8 months after previously having been with 2 other companies. Home Instead, by far, provide the best, and most excellent, level of service. Carers are well-trained, kind, compassionate and give my husband the respect and dignity that anyone could wish for their loved one. The level of care and communication is excellent on every level, from office admin through to care in the home. The app is especially useful to see the notes written by care staff. From day one, everything was explained thoroughly, and every effort made to support my requests. Careful consideration is also given to match up the client with the appropriate carers. Care staff appear to be well-supported which enable them to provide a hugely respectful level of dignified care to meet my husband's many and changing care needs. Carers have also shown me, as my husband's full-time carer, compassion and support when days have been challenging.

We have been receiving care from Home instead for the last few weeks. Previously our friend had home care from another care provider but for the last nine months had been in a care home in Perth. It was her wish to return home and then we were introduced to the Home Instead service, and what a service that has been. Phone calls from one carer when our friend had managed to stand with an aid, great excitement. A carer who brought a crumpet from home to make Eggs Royal (Eggs Benedict but with smoked salmon) including making fresh hollandaise sauce (Amazing). Although just for a short period due to illness which has involved a hospital admission, our friend became more animated than we had seen in some time, spoke with fondness about the carers, who were so caring and concerned (true professionals) and regularly the same carers leading to reassuring continuity. On the morning of our friend's collapse, the carer was a tower of strength but visibly concerned and so supportive to us.

My mum describes the main carer who has been visiting her since March as "very pleasant". She takes her out to do shopping and other things that she needs doing. Mum tells me that she enjoys conversations with her. I know she looks forward to her coming each week.

The experience so far has been excellent. It has taken us a little while to work out the correct level of support my mum requires, but this is normal, and Home Instead have been flexible and helpful in finding out what is best for my mum. My mum likes all her carers, who I believe do their very best to make their time with her well-spent and useful for her, through their flexibility and ability to see things that would be good for her and benefit her. Communication with management should any issues arise has been great, so we are very pleased with the service we have received from Home Instead.

Two hours of assistance per week. Very kind and thoughtful with suggestions as to what I can do to make life easier. Helps with cooking and sorting out clothes, food in freezer and also accompanied me on short walks locally.

Home Instead has been supporting my dad for 3 months now. This has allowed us peace of mind, and I have been very happy with the service. The carers are always helpful and kind. They are reliable, and we have a number whom dad has been able to get to know well. The office staff and finance team are responsive and efficient.

The quiet assurance, endless patience and professional approach provided by the carers visiting my mother which has created an environment where she looks forward to their visits is of huge importance to her and to all her family.

My carer is a great support when out, observes my needs. Supports me at my hospital appointments which can be draining if I didn't have her. The agency are good at communicating, seeing requirements I need. Thank you.

an excellent level of care. To date, it has been possible for the same staff member to undertake the visits which is greatly appreciated by both my mother and myself as my mother relates to this individual carer very well. My mother finds the support visits both an enjoyable and positive experience.

Overall have found Home Instead a caring, professional service.

We can’t thank Home Instead enough for their care and support!

As stated we are in the early stages of this care provision but looking forward to liaising more with the care staff and management to direct our parents with the necessary care that they need.

The app used to update family members after each visit is excellent, gives everyone peace of mind.

They undoubtedly know their job and their clients. If you are looking for a company that will genuinely care for your loved ones then I would wholeheartedly recommend Home Instead without question.

My experience of having carers from Home Instead is good. They are very reliable, punctual and efficient, giving confidence and help when needed. I also like to be able to have the same carers, usually 2 interchanging for time off.

Home Instead was recommended to me by a friend because the care was flexible and staff were not constantly changing - important factors in our choice of provided. The former proved to be accurate, unfortunately. Initially, this was not the case regarding staffing. However, this issue now seems to have been resolved. Care has been taken to match staff with my mother and those who now come are extremely good. I live a long distance from my mother and members of the management team have been very helpful when I have had any queries.