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Severn Vale Home Care has a Review Score of 9.9 (9.917) out of 10, based on 16 reviews in the last 2 years. Over all time Severn Vale Home Care has 29 reviews.
Review from Linda K (Wife of Client) published on 14 April 2025
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Review from Karen B (Daughter of Client) published on 2 April 2025
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Review from Bill M (Relative of Client) published on 24 February 2025
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Review from C W (Daughter of Client) published on 20 September 2024
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Review from Denise O (Daughter of Client) published on 12 September 2024
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Review from K S (Client) published on 28 August 2024
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Review from Lisa S (Daughter-in-law of Client) published on 19 August 2024
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Review from Celia D (Daughter of Client) published on 30 July 2024
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Review from R D (Daughter of Client) published on 12 June 2024
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Review from Helen M (Daughter of Client) published on 31 May 2024
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Review from Sarah L (Daughter of Client) published on 29 May 2024
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Review from Richard M (Son of Client) published on 14 February 2024
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Reply from Stuart Callister, Director at Severn Vale Home Care
Many thanks for your kind review and recommendation. I am glad Mum values the care she receives from us. We will pass on your kind words to our dedicated Care Professionals.
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Review from B L (Client) published on 8 February 2024
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Reply from Stuart Callister, Director at Severn Vale Home Care
We are delighted that your overall experience is five stars and that you are extremely satisfied. I am sorry that there have been occasional mistakes in putting things away, we will make your care professionals aware. Thank you for the lovely review.
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Review from L B (Daughter of Client) published on 8 February 2024
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Reply from Stuart Callister, Director at Severn Vale Home Care
Thank you so much for your kind review. As a local, family-owned Care Service, we aim to offer the highest standards of care to our clients and support for family members. We will pass your kind words on to our dedicated Care Professionals.
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Review from L K (Daughter of Client) published on 1 February 2024
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Reply from Stuart Callister, Director at Severn Vale Home Care
Thank you for your kind review. Our dedicated and highly trained Care Professionals and friendly office team take pride in offering the highest standards of care to our clients. As an independent, family-owned business we are proud to contribute to the lives of people in our local community.
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Review from Cynthia I (Client) published on 3 January 2024
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Reply from Stuart Callister, Director at Severn Vale Home Care
Thank you for the lovely review. Our lovely team of care professionals and friendly management team are delighted that you are pleased.
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Review from Kostas G (Client) assisted by family/friend published on 24 May 2023
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Review from G S (Niece of Client) published on 21 March 2023
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Review from Wendy T (Wife of Client) published on 13 March 2023
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Review from David P (Husband of Client) published on 15 December 2022
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The Review Score of 9.9 (9.917) out of 10 for Severn Vale Home Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.917 for Severn Vale Home Care is calculated as follows: ( (88 Excellents x 5) + (8 Goods x 4) ) ÷ 96 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Severn Vale Home Care is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Jun 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportThere are no previous events for Severn Vale Home Care
Recipient:
Severn Vale Home Care
Date: Tuesday 16 Apr 2024 More details
Job Title: Registered Care Manager
Joined: 2022
Job Title: Deputy Care Manager
Joined: 2021
Job Title: Care Coordinator
Joined: 2021
Job Title: Team Leader
Joined: 2021
Job Title: Team Leader
Joined: 2021
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