Stivic Care Services Ltd

3rd Floor Headgate Corner, 6-10 Headgate, Colchester CO3 3BT
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8.3 10 Reviews
  • Stivic Care Services Ltd, Colchester
Stivic Care Services Ltd offers services to individuals in the comfort of their own homes.

Stivic Care believes exceptional care starts with a commitment to trust, compassion and excellence.

The experienced carers will work closely with the client and their family to ensure person-centred care is being provided.

Stivic Care offers a wide range of care services, including companionship, daily activities, medical support - a personalised care plan will be created to suit your needs.

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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Mental Health Condition
  • Physical Disability

Funding & Fees

  • Hourly Visiting Care Fees: from £27.50

These prices are only a guideline, please contact Stivic Care Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Stivic Care Services Ltd

Person in charge

  • Peter Odili (Manager)

Stivic Care Services Ltd Reviews (10)

8.3

Stivic Care Services Ltd has a Review Score of 8.3 (8.345) out of 10, based on 9 reviews in the last 2 years. Over all time Stivic Care Services Ltd has 10 reviews.

Overall Experience

  • 6
  • 1
  • 1
  • 0
  • 2

Date Published

10
7
8
9
1

Review from Anthony R (Client) published on 24 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the company all right and I am pleased to see them.

Reply from Stivic Care Services, Operations Manager at Stivic Care Services Ltd

Dear Anthony, Thank you so much for your wonderful review! We are thrilled to hear that you are pleased with your experience with us. Your kind words mean a lot to our team and motivate us to continue providing the best service possible.

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Review from J W (Client) published on 8 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't see them as carers I see them as best friends. They care they really care we chat and sing and they make me laugh. They always check and ask me am I OK they no how to look after my needs I'm so happy.

Reply from Stivic Care Services, Branch Manager at Stivic Care Services Ltd

Thank you so much for your lovely review. At Stivic Care Services, we are committed to providing the highest standard of care, tailored to the unique needs of each of our service users. They are at the heart of everything we do.

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Review from E S (Client) published on 20 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff lack of cooking experience.
Lack of neurological experience.
Kind & caring.
Not as aware of ill health.
Deterioration of health since being with this company. Not notified if change of times and schedules. Not great with GDPR. Have had to request certain carers not to visit.

Reply from Stivic Care Services, Operations Manager at Stivic Care Services Ltd

Thank you for sharing your feedback with us, we truly value your feedback as it helps us reflect, learn, and continuously improve the quality of care we deliver. We are genuinely sorry that your recent experience with us has not met your expectations. We are committed to improving our services and ensuring that our staff have the necessary training and experience to meet the needs of our clients. We apologise for any communication issues regarding schedules and for not meeting your expectations in terms of health awareness. Your feedback about GDPR compliance is also important, and we have address it with our team. As agreed, over the phone, we will be conducting a home visit to explore your suggestions and agree on specific actions to improve your care experience. These changes will be monitored and reviewed after 4 to 6 weeks to ensure they are effective and satisfactory.

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Review from J D (Client) published on 20 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the 2 carers I see the most. I miss them when they have time off.

Reply from Stivic Care Services, Operations Manager at Stivic Care Services Ltd

Thank you so much for your heartfelt feedback. Were delighted to hear that you are happy with the care you receive from our team. Our carers strive to build strong relationships with those they support, and its wonderful to know that youve formed such a positive connection with them. Well be sure to pass on your kind words to your carers. We look forward to continuing to provide you with excellent care, and we hope youll always feel supported by our team

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Review from Norma L (Client) published on 20 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers' were kind and considerate and willing to do what I asked.
Only problems were due to inconsistent times of arrival. This was improved when I contacted the office. I realise the difficulties that can occur with emergencies and what may happen when people have come out of hospital and need
support.
Overall, I think the service is very good and was very helpful to me and I do not know what I would have done without it.

Reply from Stivic Care Services, Operations Manager at Stivic Care Services Ltd

Thank you so much for your thoughtful review, Norma. We're thrilled to hear that our carers were kind and considerate and met your needs. We truly appreciate your understanding regarding the arrival times, and we're glad to know that contacting our office helped improve the situation. Your feedback is invaluable, and we are always striving to enhance our services. It's wonderful to hear that our support made a positive difference in your life. If you have any further suggestions or need assistance, please don't hesitate to contact us.

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Review from Denise L (Wife of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We stayed in Clacton for short holiday with carers provided by this company. The carers were very good and experienced in the care needs of my husband. They were kind thoughtful skilled and interacted well with us, we would definitely use them again

Reply from Stivic Care Services, Operations Manager at Stivic Care Services Ltd

Thank you so much for taking the time to share your wonderful feedback regarding support provided by our carers. We are absolutely delighted to hear that our team provided excellent care for your husband and that their kindness, thoughtfulness, skill, and interaction made a positive difference to your holiday.It is incredibly rewarding to know that our carers met your expectations and that you would consider using our services again. Your positive experience is a testament to our unwavering commitment to delivering compassionate, high-quality care tailored to the individual needs of our clients. Thank you

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Review from C W (Partner of Client) published on 19 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Carer not trained to care, totally oblivious to customer having multiple seizures. Fortunately I returned home early so could call emergency services who took her into hospital. No communication within the company & it would seem they have no idea about care. They are being investigated by safeguarding
at present.

Reply from Stivic Care Services, Operations Manager at Stivic Care Services Ltd

We deeply apologise for the distressing experience and failure to recognise and respond to multiple seizures. We acknowledge the profound distress caused by our shortcomings in care quality and internal communication The safety and wellbeing of those we support are our top priority, and we are truly sorry we fell short of our high standards. A comprehensive internal review has been completed, assessing staff training, competency, and adherence to protocols for managing medical emergencies, particularly seizure recognition and response. We have also reviewed our internal communication systems and supervision process to ensure staff are adequately supported and critical information is shared effectively. We are committed to learning from this incident and taking decisive action to reinforce our commitment to providing compassionate, competent, and safe care We would appreciate the opportunity to discuss this matter directly with you again to update you on the specific actions we have taken.

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Review from M E (Daughter of Client) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the carers who looked after my mother. Our family are very grateful for the kind care and compassion they gave to our mother and how she was treated with dignity and respect. On the day of my mother's passing the carers were very kind and caring and I couldn't thank them enough.
The love and support shown was outstanding.
You have a fantastic team and we couldn't have asked for more.

Reply from Stivic Care Services, Manager at Stivic Care Services Ltd

Thank you for your kind words. We're honoured to have supported your mother with care and compassion. Your appreciation means so much to our team, and we are truly grateful for your feedback. Warm wishes to you and your family.

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Review from A B (Friend of Client) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

If I could give no stars I would. The service provided by Stivic in my opinion was extremely poor. The best thing they did was turn up and even then the times were random so it was hard to plan around their visits. My friend had been fully continent since being taken ill in mid 2023. As soon as Stivic
became the care provider he became incontinent with no explanation as to why this was. He is now once again fully continent as Stivic no longer care for him. They did not encourage him to be independent at all and did not help him with his mobility. He was always unkempt with long fingernails and a very poor shave. The carers are not able to prepare even basic meals. I understand that they were not there to cook but I was having to leave instructions for them to follow.
Their website claims that they are the No. 1 UK homecare provider. I can honestly say they have no right to make that claim based on our experience.

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Review from Harmeet H (Client) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely carers. Great carers, very understanding. The two ladies are exceptional. Great care service. Very grateful to have them
I had been in the hospital for a long time, and the carers are great for my rehabilitation. The carers guide me in a caring way, give me confidence and pace me in a safe
way. They are excellent.

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Current Review Score: 8.3 (8.345)

Overview of Review Score

The Review Score of 8.3 (8.345) out of 10 for Stivic Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.745 for Stivic Care Services Ltd is calculated as follows: ( (29 Excellents x 5) + (4 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) + (10 Very Poors x 1) ) ÷ 51 Ratings = 3.745

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Stivic Care Services Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Stivic Care Services Ltd

What Type of Services does Stivic Care Services Ltd offer?

Stivic Care Services Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Stivic Care Services Ltd to verify any information. View our terms and conditions. Stivic Care Services Ltd has an Enhanced Service - more info.