Stivic Care Services Ltd

Thank you for sharing your concerns and for taking the time to speak with us on the phone earlier today. We are sorry for the worry and disappointment caused.

We acknowledge the concerns raised in your review and are investigating the matters seriously. We are reviewing the relevant information and taking appropriate steps to improve the reliability and consistency of the support provided.

We appreciate the opportunity to address these concerns and remain committed to providing safe, respectful and dependable care for Mum with honesty and accountability. Read less

Thank you for sharing your feedback with us, we truly value your feedback as it helps us reflect, learn, and continuously improve the quality of care we deliver. We are genuinely sorry that your recent experience with us has not met your expectations. We are committed to improving our services and ensuring that our staff have the necessary training and experience to meet the needs of our clients. We apologise for any communication issues regarding schedules and for not meeting your expectations in terms of health awareness. Your feedback about GDPR compliance is also important, and we have address it with our team. As agreed, over the phone, we will be conducting a home visit to explore your suggestions and agree on specific actions to improve your care experience. These changes will be monitored and reviewed after 4 to 6 weeks to ensure they are effective and satisfactory. Read less

Thank you so much for your heartfelt feedback. Were delighted to hear that you are happy with the care you receive from our team. Our carers strive to build strong relationships with those they support, and its wonderful to know that youve formed such a positive connection with them. Well be sure to pass on your kind words to your carers. We look forward to continuing to provide you with excellent care, and we hope youll always feel supported by our team Read less

Thank you so much for your thoughtful review, Norma. We're thrilled to hear that our carers were kind and considerate and met your needs. We truly appreciate your understanding regarding the arrival times, and we're glad to know that contacting our office helped improve the situation. Your feedback is invaluable, and we are always striving to enhance our services. It's wonderful to hear that our support made a positive difference in your life. If you have any further suggestions or need assistance, please don't hesitate to contact us. Read less

Thank you so much for taking the time to share your wonderful feedback regarding support provided by our carers. We are absolutely delighted to hear that our team provided excellent care for your husband and that their kindness, thoughtfulness, skill, and interaction made a positive difference to your holiday.It is incredibly rewarding to know that our carers met your expectations and that you would consider using our services again. Your positive experience is a testament to our unwavering commitment to delivering compassionate, high-quality care tailored to the individual needs of our clients. Thank you Read less

We deeply apologise for the distressing experience and failure to recognise and respond to multiple seizures. We acknowledge the profound distress caused by our shortcomings in care quality and internal communication The safety and wellbeing of those we support are our top priority, and we are truly sorry we fell short of our high standards. A comprehensive internal review has been completed, assessing staff training, competency, and adherence to protocols for managing medical emergencies, particularly seizure recognition and response. We have also reviewed our internal communication systems and supervision process to ensure staff are adequately supported and critical information is shared effectively. We are committed to learning from this incident and taking decisive action to reinforce our commitment to providing compassionate, competent, and safe care We would appreciate the opportunity to discuss this matter directly with you again to update you on the specific actions we have taken. Read less