The team at Highlands Care are dedicated to empowering residents' independence and quality of life through personalised home care services.
Prioritising choice and autonomy, the team are focused on delivering care that encompasses dignity and respect for clients, ensuring they feel comfortable and in control.
Before joining the team, care providers undergo a robust recruitment process to ensure that they are skilled and able to work safely with the clients....
Care Provided by Highlands Care Ltd
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Contact Highlands Care Ltd to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
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Good to Know
Owner
- Highlands Care Ltd
- Private Owned
Person in charge
- Zitha Moyo (Manager)
Highlands Care Ltd Reviews (20)
Highlands Care Ltd has a Review Score of 9.6 (9.639) out of 10, based on 15 reviews in the last 2 years.
Over all time Highlands Care Ltd has 20 reviews.
I am very happy with the care provided by Highlands Care. All the carers have been kind, helpful and cheerful, and have done everything asked of them. Their client has not been perhaps as obliging as she might have been but the carers have been unfailingly patient and accommodating nonetheless.
Thank you for taking your time to provide your review. We are pleased that you are happy with our service. As previously expressed, if ever we do not meet your expectations or if there is anything that you or your mum find unsatisfactory, no matter how seemingly small it may be, please do not...
I found the Carer from Highland Care looked after my husband very well whilst I had to go away for a few days to attend a family funeral. I spoke to her and my husband every day and he was happy with the care she provided which was reassuring for me.
Thank you for taking your time to provide a review. We are glad that you were happy with our service. If ever you identify any areas where we can improve, please do not hesitate to let us know, as it matters to us to know how it feels for you on the receiving end. We will listen. We continue to...
My experience of Highlands Care is exemplary. It is genuine 'care' that is provided along with warm, friendly carers. They very much work alongside me to cater for mums individual requirements. I spend a lot of time with mum so am there to see first hand the care that is provided. A big plus for mum, despite being double handed and four calls a day, we have only ever seen four carers and occasionally the Manager, this enables continuity and the ability to build up a relationship. I wouldn't hesitate to recommend this company, if only all care companies were like this!
Thank you for taking your time to provide a review and for such positive feedback. We are are glad that you have found our service to be caring as it means a great deal to us that our clients know first hand that we care. If ever we fall short in any aspect, please do not hesitate to highlight that to us as we are committed to continue to improve to meet your needs and preferences.
He finds his carer" a useful and helpful chap who usually does things to me and for me that are a good idea!" I feel secure in the knowledge that if I go away on holiday he will monitored as closely as ever and that I will be contacted very quickly with any concerns, such as medication problems. The agency are also available to help with any falls Dad may have outside of his care hours, which is a weight off my mind being a 2 and a half hour drive away from him. I am no longer the only person keeping an eye out for and caring for my Dad which means I can go back to being his daughter again for a while. When you find an agency you can trust it is such a relief!
I am very satisfied with the way Highland Care Ltd have looked after my needs and have been very supportive to me at 90 years old.
Thank you for taking your time to provide a review. I am glad to learn that you are satisfied with our service. If ever we fall short of your expectations, please do not hesitate to let us know immediately. We will listen.
The staff look after mum with care and dignity. They always arrive on time.
Thank you for taking the time to provide a review. We want your mum to feel safe, respected and well cared for by the carers. If ever we do not get it right, please do not hesitate to highlight it to us. We are committed to listening.
Carers very good with mum and treat her with respect.
Thank you for taking the time to provide a review. We are glad to hear that you find the carers to be very good with your mum. If ever you identify any areas requiring improvement on our parts, please do not hesitate to highlight them to us. We want to maintain good practices and to improve wherever indicated and at every opportunity to enhance our service provision.
You have a wonderful team all working together making my parents feel special, they treated them like a member of their own family. I am very grateful for for all of them and their help and would recommend your company to all my friends. On behalf of my sisters and brother I would like to thank Highlands Care Ltd very much.
Thank you for taking your time to provide a review. We care and we wanted your parents to know it. On your part as a family, you worked in partnership with us throughout, to ensure the wellbeing of your parents; we valued and appreciated that.
The staff treat my wife with respect and dignity. Her Alzheimer's is advanced now and doesn't talk much but they still talk to her like she would and try to join her in conversation. They tell her what they're going to do so nothing is a surprise. The manager always sends the same carers, which is very helpful at this stage.
Thank you for taking your time to provide a review. We are glad that we have been able to maintain the same carers, for continuity of care and to build a positive relationship with our client and her family. We value our clients and we aim to capitalise on every opportunity to let them know that...
My dad's first experience of regular care support; he is very happy with Highlands Care support. Carers are friendly, helpful, thoughtful, respectful and kind. The company took the trouble to assign male cares to my dad for personal care.
Thank you for taking your time to provide a review. We are glad to hear that your dad is pleased with the support and care. We will continue to do our best to identify the things that matter to him and tailor our care provision as close to what he prefers as we can. I hope you and your dad will...
It is early days yet but I have found the service excellent, the carer is so helpful.
Thank you for taking your time to provide this review. We are glad to hear that you are pleased with the carer. We hope that the service will prove to be consistently excellent. If ever we fall short of your expectations, please do not hesitate to raise that with us immediately, in order for us to improve and/or make it right. We will listen, as we are committed to continuous improvement.
We have received first class service from all the staff. They have met all our needs and more. Even our emergency requests have been covered no matter how difficult it must have been.
We are glad to hear that you are pleased with our service. We will continue to be flexible to meet your needs as far as we can; as we understand that it is not always possible to plan ahead for every eventuality and need. Please continue to give us feedback, including when things have not worked...
My parents are very happy with the care they are getting and I feel reassured that they are being well looked after and are safe and secure when they are being cared for.
The Highlands team have become an extension of our family.
Thank you for taking the time to provide a review. We are pleased to learn that your parents know that we care. It also means a great deal to us when our clients feel safe, secure and respected in their own homes. As reiterated a number of times, if ever there is anything more we could do to improve the quality of our service, please do not hesitate to point it out to us as soon as possible.
The carer is kind, friendly, knowledgeable and helpful and provides outstanding support. My mother looks forward to her visit and always says how much she has enjoyed the experience. I was impressed by the time and effort spent getting to know my mother and making sure her needs were understood.
Thank you for taking the time to provide a review. It matters to us to ensure that we seek to understand our client's needs on an individual level in order for us to meet their needs at a personal level. We are pleased to hear of your mum's positive experience. We will welcome any other feedback including any points of correction, if ever there are any issues or concerns.
I am very pleased with the service that I have received. Always punctual, professional, caring, and supportive service received. Including when provided on an ad hoc basis when required and requested.
Thank you for taking your time to provide a review. It is important to us for our clients to know that we care. We recognise your need for support on an ad hoc basis, and we will endeavour to accommodate you whenever required.
I have. always found my carer very very helpful and am very pleased. I am very pleased and have always been satisfied with care and support. The staff have good timekeeping, always turning up and going the extra mile.
Thank you for your review. We want all our service users to know from their own first hand experience that we care. We encourage and welcome all comments, including negative feedback and any recommendations for change, as we view these as an opportunity for us to improve.
All of the team that are supporting my father especially the primary carer have been exceptional, truly going above and beyond, whilst at the same time dealing with our mother and her dog in a very sympathetic manner. I would definitely recommend this team to my friends.
Thank you for taking your time to provide a review and for your kind words. We value our service users, and we want their families and next of kin to know that they matter to us too. Please continue to share your experiences and views with us; we are committed to continuous improvement, and to maintaining high standards of care and support.
Many thanks to you and everybody at Highlands Care for the care that you gave my mother in the final months of her life. Without your help, it would not have been possible for her to stay at home for as long as she did. She was always treated with the utmost dignity and respect and consequently grew to trust you and accept your help. My family and I were always able to rely on you to attend as promised and to be flexible in your response to unforeseen circumstances. I count ourselves as very fortunate that you were the care agency involved in looking after my mother.
Thank you for taking your time to provide a review. At Highlands Care we put our service users and their families first, and we want them to know that we care. It was our pleasure to provide support to your wonderful mum. We welcome compliments, suggestions, as well complaints or negative feedback...
A particular member of staff is an angel. I have never met anyone quite like her, empathetic, kind and utterly trustworthy. I needed emergency assistance with the care of my mother who has vascular dementia. Thanks to the member of staff in our hour of need, the safety, health and above all dignity of Mum were not only preserved but totally safeguarded in the nicest possible way. I cannot imagine what would have happened without her. I cannot recommend her more highly. Anyone else who may need Highlands care help in the future can relax completely confident that their loved one is in the best possible hands.
Thank you very much for taking the time to provide a review and for your kind words. We continuously aim to be resourceful and focus on being solution oriented; to meet our clients at their point of need.
I have found Highland Care Ltd professional, dependable and flexible in their approach to providing personal care to my mum and dad. Highland Care Ltd has always been proactive in the care given to my parents and am looking forward to continued support in 2024.
Thank you for taking your time to provide a review. It is a great pleasure to be able to support your parents in their own home, tailoring their care according to their needs.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 February 2026- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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