MSK Healthcare

I can't recommend this team enough! Management is amazing too. In fact the whole team are fantastic.

I would not recommend MSK Healthcare Limited based on my experience. I was left without planned care on several occasions, meaning my essential daily needs were not met. In my experience, the service did not consistently provide the level of care agreed. Communication was poor, and I experienced a lack of consistency and continuity. Different carers attended frequently, making it difficult to build trust. On some occasions, carers were unable to prepare basic meals or follow simple care and housekeeping instructions, leaving me feeling unsupported. As someone with specific care needs and trauma-related triggers, my care preferences were not always accommodated, which caused significant distress and affected my wellbeing. The lack of reliable care had a significant impact on both my physical and mental wellbeing. Based on my experience, I would not choose this company again and would encourage others to consider carefully whether the service meets their individual needs.

MSK Healthcare have cared for dad for almost two years. Their professionalism is outstanding and the care and support they gave to dad after being diagnosed with vascular dementia has been second to none. The carers have been trained to the highest standard and we cannot fault the support they gave, not only to dad but to the family too. We found it a privilege to have the same two carers for dad (especially as his behaviour was challenging at times!) The Management were so supportive and were brilliant adapting to our needs. The consistency having these two wonderful men really helped my 92yr old dad throughout this extremely difficult time, creating a special bond and friendship with him. During dad's final two weeks of palliative care, we were able to keep dad at home, respecting his wishes. This was only made possible because of the amazing support, care, compassion and love they gave, as they continued to care for dad with such respect and dignity. Thankyou All at MSK

Absolutely fantastic staff who went above and beyond in caring for my father in law. They genuinely really cared for and looked after him extremely well. We still keep in touch even after my father in law passed away.

I feel as if a weight is lifted off my shoulders after every interaction with MSK. They allow me to be more of a daughter again, thank you team!

My son's care is paramount and each staff member's compassion has been evident. I'm so pleased we have these wonderful people as part of our home routine.

My partner has been receiving care for the last 12 years. MSK took over her contract a year ago and has given exceptional levels of care. They are always on time and very professional and caring. If we need to alter our times for hospital visits etc they always do their best to change them. All the carers are cheerful and helpful. The best care company we have had.