Platinum Healthcare Services

Thank you very much!

I am pleased to respond to Platinum Healthcare's review as it gives me, the client, a chance to thank Platinum Healthcare for the cheerful way all their carers have approached the job. The tasks have been carried out efficiently but not officiously, with observations noted routinely.

Platinum Healthcare have been supporting my nan who has dementia. They give respite to my auntie everyday for a few hours so that she can have a break and live her life. This was a big step for my auntie to allow people into her home and to look after my nan, but they have been fantastic and I can not praise them enough for the support they have given. Thank you so much.

Very happy with the service. Platinum Healthcare Services staff are very friendly and they have made my mum feel safe whilst I have a break each day. I would recommend them for anyone that is seeking care for themselves or their family members.

Platinum Healthcare Services have been looking after my mother since 2020. They stepped into the breach to enable her to return to her flat with an appropriate care package after a hip replacement operation. This was at the beginning of the Covid pandemic when hospitals had no tests, care homes were not taking new residents without a test and the hospital needed the bed - stalemate. Platinum came to the rescue and allowed my mother who suffers from dementia to return to familiar surroundings. In addition to dementia she has no mobility since the hip replacement and has to be hoisted from bed to bathroom to chair. The care provided by Platinum is excellent and has exceeded my expectations. All the carers are friendly and professional and have built a good rapport with my mother who can be challenging at times. I would have no hesitation in recommending them.

Listen to relative's concerns and try to ensure that any issues and problems are addressed with an action plan. Very approachable as a team.

I find all the staff more than helpful - if they are at all in doubt, they check straight away. They are always pleasant and clean and tidy and good timekeepers.

We are very pleased with the professional care that Platinum Healthcare Services have provided since we started using their services in 2022. The management are easy to contact and provide additional help and advice which has been very beneficial.

Platinum Healthcare Services have been caring for my dad for a year now and I have always found the staff friendly and professional. They have got to know my dad’s dementia quirks and respond to him brilliantly. They will have a laugh and a joke with him which he loves. I am very satisfied with the communication from management and the overall service from the whole team.

I’ve had brilliant care from the carers and the management are very accommodating. The carers go way beyond what care you get, they're so friendly and very efficient and knowledgeable. I don’t regret getting my care from them, it’s the best decision I’ve done since I’ve had care, thanks so much.

The team are always positive and happy when they visit and clients are able to choose a preferred carer if they wish to. I have confidence that Platinum Healthcare is the right choice for me and thank them highly for their work to date.