NDH Care Leicester

13 Loughborough Road, Leicester LE4 5LJ
Review Us
9.8 23 Reviews
  • NDH Care Leicester, Leicester
NDH Care Leicester is a trusted domiciliary care agency offering high-quality, person-centred care to individuals in the comfort of their own homes. The agency is renowned for its professional and compassionate approach, ensuring clients maintain their dignity, independence, and quality of life.

The team at NDH Care Leicester prides itself on providing culturally sensitive care, with staff who can communicate in a variety of languages, including English, Gujarati, Hindi, Punjabi, Mirpuri, Urdu, and more. This inclusivity ensures that clients from diverse backgrounds feel comfortable, understood, and respected at all times.

The agency offers a wide range of services tailored to meet the unique needs of each individual, from assistance with daily tasks to specialist care for complex health conditions.

Key features of the agency include:
- Personalised care plans designed to suit individual requirements.
- Fully trained, professional, and DBS-checked staff.
- Flexible care options, including short visits and 24-hour support.
- Expertise in elderly care, dementia care, and mobility assistance.
- A commitment to cultural inclusivity, fostering strong relationships with clients from diverse communities.

NDH Care Leicester is committed to working closely with families and healthcare professionals to deliver a seamless, supportive, and inclusive care experience. The team’s dedication to excellence ensures that clients feel valued and cared for in every interaction.

Care seekers in Leicester looking for professional, inclusive, and high-quality home care can depend on NDH Care for compassionate support tailored to their unique needs.

- Care You Can Believe In – Trust NDH Care to be there when it matters most.

- Based in Leicester, supporting local communities.
- Contact NDH Care today to discuss your care needs!
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Care Provided by NDH Care Leicester

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £18 – £22.92
  • Weekly Live-in Care Fees: £900 – £1400

Our pricing is determined by the specific care needs and the total number of hours required by our clients. We understand that each individual's requirements are distinct, and our fees are calculated to offer a fair and personalised solution.


Discounted Rates:
For clients in need of extended care services, we offer discounted rates for live-in care, sleep-in care, and waking night care. These discounted rates are structured to make comprehensive care more accessible while maintaining the highest standards of service quality.


Live-In Care:
Clients opting for live-in care services will benefit from a discounted rate. Our live-in care option ensures round-the-clock support and companionship, promoting comfort and peace of mind for both clients and their families.


Sleep-In and Waking Night Care:
Our sleep-in and waking night care services also come with a discounted rate. We understand the importance of having a caregiver available during nighttime hours, and our pricing structure reflects our commitment to providing affordable options for these services.

These prices are only a guideline, please contact NDH Care Leicester to find out the exact price for your requirements.

Contact NDH Care Leicester to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact NDH Care Leicester to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Jaineel Patel (Manager)

NDH Care Leicester Reviews (23)

9.8

NDH Care Leicester has a Review Score of 9.8 (9.800) out of 10, based on 14 reviews in the last 2 years.
Over all time NDH Care Leicester has 23 reviews.

Overall Experience
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Date Published
  • 23
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  • 9
Reviewer Connection to NDH Care Leicester
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Total of 23, showing 1-20
Review from V P (Daughter of Client) published on 18 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother having a care staff from NDH Care and they are really good, supporting her, communicating her, maintain dignity and privacy all the time. Appreciate the care staff and management staff. They are professional and supporting my mother very well.
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Review from Rosary T (Client) published on 13 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have received the most amazing care from my small group of carers. They are respectful, friendly and very good at their jobs. They interact really well with all my family which means a lot to me( my family too). All I can say is thank you so very very much for all you do for me and for always being
cheerful, it truly lifts my spirits. THANK YOU. I would truly recommend NDH health care to anyone needing homemade.
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Review from S S (Daughter of Client) published on 13 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
NDH provides the cares that are very polite, respectful and carries out the duties professionally.
My parent have no problem communicating due to their linguistic and cultural skills.
I have no negative points.
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Review from D S (Son of Client) published on 5 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer are friendly amd doing job well. All are excellent and working as per choice and preference. Always maintain privacy and dignity. Always come on time and communicate with service user. Follow PPE guidelines and follow the correct manual handling. Provide quality of care.
Reply from Jaineel Patel, Register Manager at NDH Care LeicesterThank you very much for sharing your positive feedback. We are delighted to hear that our carers are friendly, punctual, and consistently provide care according to your choices and preferences. It is wonderful to know that they maintain privacy and dignity, communicate effectively, follow PPE guidelines, and adhere to correct manual handling procedures. We are pleased that you are satisfied with the quality of care provided. Your comments mean a great deal to our team and motivate us to continue delivering the highest standards of care. Thank you again for your support and trust in NDH Care.

Kind regards,
NDH Care Team
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Review from A P (Son of Client) published on 31 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers have been very professional and friendly looking after my mother. Mostly we have the same carers who are familiar with the set up. The admin staff have been very accommodating and understanding of our needs. Highly recommended.
Reply from Jaineel Patel, Register Manager at NDH Care LeicesterThank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that our carers have provided professional and friendly support to your mother, and that having consistent care staff has brought comfort and familiarity to your family. Our team truly values building trusting relationships with the people we support. We also appreciate your feedback about our admin team - we always strive to be flexible and understanding of individual needs. Your recommendation means a great deal to us.
With best wishes,
The NDH Care Team
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Review from F S (Wife of Client) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers are very friendly and helpful. Office staff also tries to resolve any query I have efficiently.
Carers always try to come on time and make sure that my husband is relaxed and all duties have been done before finishing the call.
Reply from Jaineel Patel, Register Manager at NDH Care LeicesterThank you so much for your kind feedback. We truly appreciate you taking the time to share your experience. We are delighted to hear that our carers have been supportive, friendly, and attentive to your husband's needs, and that our office team has been able to assist you efficiently.
We understand how important it is to feel confident and comfortable with the care being provided, and it's wonderful to know that our team is making a positive difference. Please know that we are always here to help, so if you ever have any questions or need further support, do not hesitate to contact us.
Thank you again for your trust in us.
Warm regards,
NDH Care
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Review from D R (Wife of Client) published on 24 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm happy with the care my husband receives from NDH. The carers are polite and respectful and he is most comfortable with the regular carers who understand his needs , especially for sitting care , as when l am unavailable, l can trust them to take care of him.This is most important to me .
I would recommend ND H care
Reply from Jaineel Patel, Register Manager at NDH Care LeicesterThank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that your husband feels comfortable and well cared for by our team. It means a great deal to us that you trust our carers, especially during sitting care, and we're proud to know that their respect and understanding make a positive difference.

We truly value your recommendation and will continue to ensure your husband receives the highest standard of care and support. Please don't hesitate to contact us if there's ever anything more we can do.

Warm regards,
The NDH Care Team
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Review from Amadmia A (Wife of Client) published on 24 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm extremely pleased with the care and support provided by NDH CARE. The team is professional, kind, and genuinely dedicated to their clients' wellbeing. They go above and beyond to ensure comfort, safety, and dignity are always maintained. Communication is excellent - they keep us informed and involved
every step of the way.


I would highly recommend NDH Care to anyone looking for reliable, compassionate, and high-quality care. There are lots of boys who work hard for my husband, they help us to do online shopping. Really happy with them especially-- ( Siddharth, Arif, mehul, Hardik and management Team.)

Reply from Jaineel Patel, Register Manager at NDH Care LeicesterThank you so much for your wonderful feedback and for taking the time to share your experience with NDH Care. We're truly delighted to hear that you're pleased with the care and support provided to your husband. Our team takes great pride in ensuring comfort, safety, and dignity for every client, and it's so rewarding to know that our efforts are making a positive difference.

Your kind words about Siddharth, Arif, Mehul, Hardik, and the management team mean a great deal - we'll be sure to share your appreciation with them. We're also glad to hear that our team's assistance, including help with online shopping, has been so valuable for you both.

Thank you again for your trust and recommendation. We remain committed to providing compassionate, reliable, and high-quality care at all times.

Warm regards,
The NDH Care Team
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Review from Satvinder K (Son of Client) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom receives care by NDH Care and all service is excellent, everyone are very supportive and taking care of my mom very well.
Reply from Jaineel Patel, Register Manager at NDH Care LeicesterThank you so much for your kind words! We're delighted to hear that your mom is receiving excellent care and that our team has been supportive. Your feedback means a lot to us - we'll be sure to share it with our caregivers.
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Review from B G (Son of Client) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Had an excellent care service from NDH Care. Since we move with NDH Care, we are having excellent support. Earlier having different care staff but since we inform them, maximum we seen the same care staff. Also they are taking care of my dad very well. I am not living with my dad, but it's peace of
mind when care staff visits to my dad and taking care of him. Appreciate the hard work of care staff and the management staff.
Reply from Jaineel Patel, Register Manager at NDH Care LeicesterThank you so much for your wonderful feedback. We're truly happy to know that you and your dad are pleased with our care services. Consistency and quality of care are very important to us, and we're glad our team has been able to provide the support and peace of mind you deserve. We deeply appreciate your kind words and will make sure to share them with both our care staff and management team.
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Review from J S (Son of Client) published on 25 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From day one, their team showed not just professionalism, but real compassion and genuine warmth. Every carer who has visited has treated my mum with kindness, patience, and dignity. It's clear they go beyond just "doing a job" - they truly care.
Communication with the office has always been smooth,
and we feel fully involved in the care planning process. They've been responsive, flexible, and attentive to any changes in Mum's needs.
It's hard to put into words what it means to see your parent not only safe, but content, cared for, and smiling - thanks to the people who support her each day. I can honestly say NDH Care has given us peace of mind and given my mother the respectful, quality care she deserves.
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Review from Peter W (Son of Client) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really excellent care staff we are having for my dad every day in the morning and evening. They are maintaining privacy and dignity as well as communicating with my dad very well. The support from NDH Care is insane and really good care staff my dad has. All the time they are regular as well as maintain
regular care staff.
Reply from Jaineel Patel, Register Manager at NDH Care LeicesterThank you so much for your kind words and thoughtful review. We're truly grateful to hear that your dad is receiving the quality of care he deserves. Our team takes great pride in maintaining consistency, respecting dignity, and building meaningful connections with those we support. It means a lot to us that you've noticed and appreciated these efforts. We'll be sure to pass your feedback on to the care staff-they'll be so pleased to hear it! If there's ever anything more we can do to support your family, please don't hesitate to reach out.
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Review from H M (Son of Client) published on 20 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer are coming to see my Dad and Mom and both carers are really excellent. Supporting my Mom & Dad every day and completing tasks according to the care plan. Excellently communicating with us very well. Preparing food and fluids as per choice, maintaining privacy and dignity as well.
Reply from Jaineel Patel, Register Manager at NDH Care LeicesterThank you so much for your kind words and positive feedback! We're thrilled to hear that our carers are providing excellent support for your mom and dad, ensuring their daily needs are met with care and compassion. It's wonderful to know they are completing tasks as per the care plan, communicating effectively, and respecting your family's preferences while maintaining privacy and dignity. Your recognition means the world to us and motivates our team to continue delivering the highest standard of care. If there's ever anything more we can do to support your family, please don't hesitate to let us know.
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Review from M K (Client) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am really happy with the care staff. They are supporting me with my routine tasks and applying a cream on my legs to make sure it remains healthy. I love the care staff who are visiting to me because they are very professional and taking care of me very well. Supporting me very well and I am having
the regular care staff as well, which I really appreciate. Manager is excellent as well and supporting us very well.
Reply from Jaineel Patel, Register Manager at NDH Care LeicesterFrom the bottom of our hearts, thank you for your glowing review of NDH Care (Leicester) on the home care website! Your kind words about our dedicated team are like sunshine on a rainy day – warming, uplifting, and inspiring us to keep striving for excellence. As we build a home of care, brick by heartfelt brick, your feedback is the mortar that strengthens our foundation. It's truly an honor to support you and your loved ones.
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Review from S V (Client) assisted by family/friend published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant service provided. Very helpful, caring and sympathetic, very engaging.
Reply from Jaineel Patel, Register Manager at NDH Care LeicesterWe are writing to express our sincere gratitude for your wonderful feedback about NDH Care (Leicester) on the home care website. Your comments mean the world to us and serve as a source of motivation for our dedicated team. Your feedback is invaluable to us and it reaffirms our mission to continue delivering the highest standard of care service. We are grateful for the opportunity to serve your support.
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Review from S J (Son of Client) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good service, maintains call timings. Takes good care of client. Really good staff, maintaining privacy and dignity and prompting independence. Really good, love to have regular care staff.
Reply from Jaineel Patel, Register Manager at NDH Care LeicesterYour appreciation for the efforts of the care staff and the care you receive is valuable feedback that can motivate and inspire the care staff to continue providing excellent service. Thank you for sharing your positive experience and I hope your relationship with NDH Care continues to be a source of comfort and support for you.
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Review from S N (Wife of Client) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are happy with the way these carers are taking care of my husband. My husband is happy with the ones who are taking care of him and coming regularly and he understands the language as well. Thank you for the best carers.
Reply from Jaineel Patel, Register Manager at NDH Care LeicesterYour appreciation for the efforts of the care staff and the care you receive is valuable feedback that can motivate and inspire the care staff to continue providing excellent service. Thank you for sharing your positive experience and I hope your relationship with NDH Care continues to be a source of comfort and support for you.
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Review from M P (Client) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, good experience. All carers very supportive. They have good knowledge and are punctual.
Reply from Jaineel Patel, Register Manager at NDH Care LeicesterYour appreciation for their efforts and the care you receive is valuable feedback that can motivate and inspire the care staff to continue providing excellent service. Thank you for sharing your positive experience and I hope your relationship with NDH Care continues to be a source of comfort and support for you.
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Review from Caroline N (Wife of Client) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really helpful, could ask for anything. All carers are really good taking care of my husband. Really good carers and agency, maintaining privacy and dignity at all times, on time and provide the same carer who understands my husband.
Reply from Jaineel Patel, Register Manager at NDH Care LeicesterYour appreciation for their efforts and the care you receive is valuable feedback that can motivate and inspire the care staff to continue providing excellent service. Thank you for sharing your positive experience and I hope your relationship with NDH Care continues to be a source of comfort and support for you.
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Review from Parmjit S (Client) published on 16 August 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
This company started off good but that didn't last long. I had one very good carer but the rest were terrible. They would send a carer to my house who has no experience at all and I had to explain everything. The office staff couldn't even speak English. I would not recommend this company to anyone.
Reply from Jaineel Patel, Register Manager at NDH Care LeicesterThank you for taking the time to share your feedback with us. We value your honesty and appreciate your willingness to help us improve our services.
I understand that you are unhappy with the care you received from our company. We take all feedback seriously, and we will improve our service.
We have not received any formal complaints from you about your care, but we would like to hear more about your experience in April 2023. Please contact us so that we can discuss your feedback in more detail.
We are committed to providing our customers with the best possible care, and we will use your feedback to make improvements to our services.
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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for NDH Care Leicester is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.950 for NDH Care Leicester is calculated as follows: ( (77 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 80 Ratings = 4.95
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for NDH Care Leicester is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 4.85
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Jaineel Patel

Job Title: Register Manager Joined: 2020

Hi there, and welcome to NDH Care! I'm Jaineel Patel, the Registered Manager at our NDH Care (Leicester). My dedicated team and I are thrilled to have you as part of our community, and we're committed to providing you with the highest quality of care and support.


Our Guiding Star: Dedication and Quality Care
At NDH Care, we believe in dedication – going the extra mile to ensure your needs are met with warmth, understanding, and respect. We understand that each individual has unique preferences and circumstances, and we tailor our approach to fit you like a glove.


Quality is also at the heart of everything we do. We constantly strive to improve our services, implement cutting-edge practices, and provide a safe and comfortable environment for all. Our team is comprised of experienced and qualified professionals who are passionate about making a difference in the lives of others.


We're Here for You, Every Step of the Way
Whether you require assistance with daily living activities, companionship, or simply a listening ear, we're here for you. We encourage open communication and welcome your feedback, questions, and concerns. We believe in building strong relationships with our service users and their loved ones, ensuring you feel heard and valued every day.


Let's Journey Together
We understand that choosing the right care provider is a significant decision. At NDH Care, we don't take your trust lightly. We're confident that our dedication to quality and personalized care will exceed your expectations, making your journey with us a positive and enriching experience.


We're always happy to chat, so please don't hesitate to contact us if you have any questions.

Frequently Asked Questions about NDH Care Leicester

What Type of Services does NDH Care Leicester offer?

NDH Care Leicester offers Home Care.

How many Carers does NDH Care Leicester employ?

NDH Care Leicester employs 125 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact NDH Care Leicester to verify any information. View our terms and conditions. NDH Care Leicester has an Enhanced Service - more info.