Certified Care

16 Roneo Corner, Hornchurch RM12 4TN
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9.9 28 Reviews
  • Certified Care, Hornchurch
Certified Care provides flexible home care options to help you keep your independence at home. From hourly, overnight or live-in care – you’ll continue to live the life you love in the cosiness of your own home.

The leadership team includes a trained and experienced nurse, paramedic and social worker. Their combined decades of experience working in the health and care sector provides a unique perspective on the care and support they provide.

Their model is focused on developing long-lasting, therapeutic relationships that promote individualised and person-centred care. They dedicate their efforts to learning and tailor care and support to your unique requirements, prioritising your comfort and safety in your familiar surroundings, with your routine and visits from loved ones uninterrupted.

Services include companionship, personal care such as help showering, dressing, getting out of bed, going to the toilet as well as help household chores, medication support and complex care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: £28.50 – £30.50
  • Weekly Live-in Care Fees: £1395 – £1595

Fees vary depending on length of visit and whether it is weekday or weekend.


Please call for a tailored quote.

These prices are only a guideline, please contact Certified Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Certified Healthcare Solutions Ltd

Person in charge

  • Charles Uwaifo (Registered Manager)

Certified Care Reviews (28)

Total of 28, showing 1-20
9.9

Certified Care has a Review Score of 9.9 (9.894) out of 10, based on 18 reviews in the last 2 years. Over all time Certified Care has 28 reviews.

Overall Experience

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Date Published

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Review from Tracy G (Daughter of Client) published on 17 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are absolutely delighted with the exceptional care the carer from Certified Carers provided to our 80-year-old dad. Her kindness, respect, and gentle approach made a huge difference in his life. Despite initial reservations about having a carer, she warm and caring nature quickly put everyone at
ease.
The carers attention to detail and prioritisation of safety were paramount, giving us peace of mind while she was caring for our dad. Her cooking skills were impressive, and the meals she prepared were not only nutritious but also delicious. The cleanliness and organisation of our dad's living space were always impeccable.
What truly stood out was her ability to build a rapport with our dad, understanding his needs and preferences. Her happy and positive demeanor was contagious, and our dad enjoyed her company.
We are extremely grateful for her care and would highly recommend Certified Carers to anyone in need of compassionate and professional care services. We will be definitely using their services again in the future, when needed.

Reply from Charles Uwaifo, Director / Registered Manager at Certified Care

Thank you for your heartfelt words, we are truly grateful for your kind words; especially knowing our carer brought such genuine compassionate care and support, making a positive impact in your dad's life, despite his initial reservation. It highlights the importance of why we do what we do. We will celebrate your feedback with the carer, and it would be our absolute privilege to be there for your family again.

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Review from R B (Mother of Client) published on 4 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using this service for 3 years now and they are Excellent.
The carer's are professional and very caring .
The office staff are also very efficient and understanding if you call them with any emergencies if needed .They always try and help you in the time of need.
I highly recommend this
service.

Reply from Charles Uwaifo, Director / Registered Manager at Certified Care

Thank you for your kind words! Your review means so much to our team, especially on your long term positive experience of using our service. It reflects the consistency of our service delivery over the years. We are grateful and also motivated to continue to build on the excellent service we provide. Thank you.

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Review from Marie C (Daughter of Client) published on 15 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care & support my mum has received from home care. From the very beginning, the team has been professional, compassionate towards my mum. Every carer has been kind & respectful and attentive to her needs. The communication from the management team has been outstanding,
they keep us well informed and quick to respond to my queries.
It gives the whole family peace of mind knowing she is in such safe hands.

Reply from Charles Uwaifo, Director / Registered Manager at Certified Care

Thanks a lot for your incredibly kind words, it means a lot to our entire team. We're delighted to hear mum is happy and that our professional and compassionate care and communication have given your family peace of mind.

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Review from Joyce A (Client) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers very good.

Reply from Charles Uwaifo, Director / Registered Manager at Certified Care

Thank you for your kind words! We're delighted to hear you're happy with our carers. If there's anything more we can do, just let us know!

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Review from Susan G (Daughter of Client) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's carers were kind and considerate and trustworthy.
Always ready to help her whatever her needs always careful of her dignity.
Gave medications and pain relief as prescribed and foresaw problems and advised the family when necessary.
Tried to tempt her to eat and to provide suitable nourishment
as often as possible.
Worked well with other health care visitors.
Mum's carers became friends.

Reply from Charles Uwaifo, Director / Registered Manager at Certified Care

Thank you for your kind words and sharing your experience with us. Compassionate, personal care is our priority, and we're so pleased mum's carers supported her with kindness, dignity, and trust.

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Review from Margaret W (Client) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the service I have had from all the carers. They have always been kind and helpful to me and I would recommend them to everyone. I know that one staff member, in particular, is on the other end of the phone if I have a problem although it hasn't been necessary for me to
call him.
I would be happy to recommend this company for the excellent care I have received. Thank you to all my carers.

Reply from Charles Uwaifo, Director / Registered Manager at Certified Care

Thank you so much for your kind words and recommendation-we're delighted to hear that you've had such a positive experience with our carers and that their support has made a real difference to you.

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Review from J G (Son of Client) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Service remains as good today as it was at the start over six months ago. Consistent and reliable service able to deal with my father's elderly condition every day. Happy to recommend it to anyone requiring help at home.

Reply from Charles Uwaifo, Director/Registered Manager at Certified Care

Thank you for your kind review and recommendation. We're delighted our consistent and reliable service has met your expectations and supported your father well.

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Review from Alison W (Daughter of Client) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this to be the most helpful and kind agency I have dealt with. The manager and his team dealt with my father's issues and queries quickly and professionally. My father was not at all receptive to having care, but the team were extremely patient and attentive and listened to his wishes while
trying to coax some cooperation out of him. His carer was excellent when we were trying to persuade my father to even have some care, and the other two carers were gentle and kind to him when he was quite dismissive of them. I highly recommend this company for your care needs especially with the most difficult of clients. Thank you all.

Reply from Charles Uwaifo, Director/Registered Manager at Certified Care

Thank you for your heartfelt feedback and high recommendation. We're thrilled to hear about your experience and feedback on our team's patience and professionalism on your father's care. Thank you.

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Review from Sheila S (Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recovering from a knee operation I was delighted when I used their services. Offering attentive care to my personal needs and carrying out numerous household tasks ie ironing, hoovering, loading/unloading the dishwasher; washing machine, making the bed and even encouraging me to do my exercises to enhance
my recovery. Lovely ladies, lovely company.

Reply from Charles Uwaifo, Director/Registered Manager at Certified Care

Thank you for your feedback, we are very pleased you have had a great experience using our service. Best of wishes for your recovery.

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Review from C B (Client) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care provider and the carers are very good and nice company. The carers are pleasant they feel like a friend who supports me to get out and do the things I like and enjoy. There is nothing I am unhappy about.

Reply from Charles Uwaifo, Director/Registered Manager at Certified Care

Thank you for this feedback, we are pleased you are happy with the support we are providing

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Review from Y R (Daughter of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the service provided! The management are efficient, caring, approachable and friendly. The caring staff also treat their clients with dignity, and respect and are also caring and friendly which are all important qualities required to make their clients happy and comfortable.

Reply from Charles Uwaifo, Director/Registered Manager at Certified Care

Thank you for your kind review! We absolutely love supporting our clients in the comfort and safety of their own homes, and it's truly rewarding to hear that you're happy with the service we've provided.

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Review from Pauline C (Sister of Client) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The opportunity to relate my review to more than one month is not available, but the high standard of care has been over several months. Any carer that I have met when visiting my sister has been kind and respectful towards her. On feeding, they are giving her time to eat or drink without any pressure.
The patience shown is so good to see, which enables my sister to eat or drink in a relaxed way. The time taken to give a meal can be anything between one and two hours. On personal care, gentleness is always given causing less stress than there can possibly be. I would recommend this company for daycare to anyone.

Reply from Charles Uwaifo, Director/Registered Manager at Certified Care

Thank you for this valuable feedback on the consistently high standard of care delivered by our carer. It goes a long way in motivating our carers to continue to maintain our high standards. Thank you.

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Review from E V (Wife of Client) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer arrived promptly (early in fact) and reported back when I returned.
He dealt with a situation that had not happened before in that my husband wanted to check the car. My husband was not at all upset that I had gone out.
This was the first time I had used carers to be with my husband whilst
I was out for a few hours. As it was such a positive experience I feel confident to be able to arrange future care and leave my husband in the care.

Reply from Charles Uwaifo, Director/Registered Manager at Certified Care

Thank you for this feedback and we are glad you are reassured of a positive experience for the future.

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Review from A M (Client) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to take a moment to commend your staff for their exceptional professionalism and empathetic approach. I am thoroughly impressed with their skillfulness and dedication to their work. Their willingness to help and their capacity to understand and respond to the needs of those they serve is truly
commendable. It's evident that your team not only possesses the necessary expertise but also deeply cares about making a positive impact through their work.
Such dedication and empathy are rare qualities, and it is reassuring to see them embodied so strongly in your staff. Please convey my sincere appreciation to your team for their outstanding service.
Thank you for fostering such a supportive and proficient environment.

Reply from Charles Uwaifo, Director/Registered Manager at Certified Care

We are grateful for this exceptional feedback. We will continue to strive to serve to the highest of standards. Thank you.

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Review from M Q (Daughter of Client) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a fall in September and was taken to hospital where she spent three weeks recovering from hip surgery. Unfortunately I had a prearranged trip booked to Canada and was out of the country when Mum was discharged from the hospital in mid October. I contacted this company where staff arranged
absolutely everything for us. Mum didn't feel safe being alone at home the first few nights after being discharged, so we arranged for a carer to just stay overnight for three nights. Mum said the lovely lady who came early evening and left in the morning was 'A Godsend'!
Thank you so much for the amazing service you supplied so speedily! Those who assisted Mum showed kindness, understanding, patience and support. Hopefully, we will not need your services again for quite some time as Mum is recovering extremely well, but if we do, we will not hesitate to contact you. First class/Five star service!


Once again, thank you so much!

Reply from Charles Uwaifo, Director/Registered Manager at Certified Care

Thank you for this heart-warming feedback. We are glad Mum is recovering so well. Best wishes.

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Review from J M (Daughter of Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable, caring and well run agency. Mother enjoys the visits of her carer and they have brightened up her life. Wouldn't hesitate to recommend to others. Carers are genuine and understand the needs of confused elderly.

Reply from Charles Uwaifo, Director/Registered Manager at Certified Care

We're delighted to hear about your positive experience and recommendation; providing compassionate care is at the core of the service we provide. Thank you.

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Review from S S (Mother of Client) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We really got off to a good start when I first spoke to the manager on the phone. I was desperate and in need of a support worker. The manager acted promptly by making a same-day appointment, bringing the support worker and welcome pack folder.
They have a well-experienced team. My son's staff is always
on time and courteous. He has a good working relationship with my son.
The agency has managed to cater for short-notice support requests.
Overall, I am very happy with the services.

Reply from Charles Uwaifo, Director/Registered Manager at Certified Care

Thank you, Susan, we are pleased to receive your feedback and value our continuous working relationship.

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Review from Jackie H (Daughter of Client) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family are very pleased with the care Mum receives from this company. Carers are always polite and friendly, on time, and happy to help Mum with anything she needs. We feel reassured to know she is in good hands.

Reply from Charles Uwaifo, Director/Registered Manager at Certified Care

Thank you, Jackie, for your kind words. It is our joy to know you and your family are pleased with the care we are providing.

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Review from Stuart W (Son of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company provides domiciliary care to cover breaks for live-in carers for my mother. They have been exceptionally helpful and flexible and the standard of service from the carers provided and management has been very high. I would definitely recommend them.

Reply from Charles Uwaifo, Director/Registered Manager at Certified Care

Thank you for this feedback. It's our pleasure to provide care and support as required. Thank you.

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Review from Jean S (Client) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service of the carers who come and help me. They are very friendly and able to assist with what I need, although I don't need much attention at the moment.

Reply from Charles Uwaifo, Director/Registered Manager at Certified Care

Thank you for this feedback.
We are pleased you are happy with our service.
Best wishes.

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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Certified Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for Certified Care is calculated as follows: ( (93 Excellents x 5) + (11 Goods x 4) ) ÷ 104 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Certified Care is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (3)

Charles

Charles Uwaifo

Job Title: Registered Manager

Joined: 2021

Charles is an experienced Mental Health Nurse, Manager, and Leader in healthcare, he is passionate about empowering people to live the best version of themselves. With over 10 years of experience working in the NHS and private organisations, Charles has developed skills, knowledge, and expertise in providing care and treatment to individuals in hospitals and in their homes. Charles has also led teams with shared values and positive culture that has made a difference in people’s lives. Charles loves to keep a good smile and he enjoys spending time with family and friends and engaging in community events. He is a fitness enthusiast and takes pleasure in playing football, listening to audiobooks, podcasts and enjoying a good meal.

Jordan

Jordan Surety

Job Title: Care Manager

Joined: 2023

Having worked in the ambulance service, care homes and domiciliary care, it's not a secret that I LOVE caring for people and making a positive difference in the community.


Meeting people, especially in their own homes, where they feel most comfortable gives me the opportunity to build a positive working relationship. I have been told I have an “infectious personality”, which I believe has helped to quickly develop therapeutic relationships and trust with the clients I’ve worked with.

Sophia

Sophia Olu-Osifo

Job Title: Field Care Supervisor

Joined: 2024

I am a dedicated and compassionate Field Care Supervisor with Two years of experience in overseeing patient care services in the community and ten years of experience as a carer/senior carer. I have a proven track record of leading teams to provide exceptional care to patients in their homes.


Skilled in coordinating schedules, assessing patient needs, and ensuring compliance with regulations and protocols.


My goal is to empower and support our care team in delivering personalized and compassionate care to our patients, ensuring their comfort, well-being, and independence in their homes.

Frequently Asked Questions about Certified Care

What Type of Services does Certified Care offer?

Certified Care offers Home Care.

How many Carers does Certified Care employ?

Certified Care employs 16 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Certified Care to verify any information. View our terms and conditions. Certified Care has an Enhanced Service - more info.