Beloved Homecare Ltd

On the whole the service has been good.

She finds it difficult to follow phone conversations with the management team so relies on me to communicate her needs with them.

I have been very happy with the service I have received. The staff are on time and fulfil my needs. I need a regular bill to pay what is due monthly so I can keep an eye on my expenses as I have increased the number of staff quite dramatically.

My mum and I are very pleased with the care provided by Beloved Homecare. We are delighted with the service and care so far.

The carers were all excellent and treated my mum with care, kindness and understanding. They also treated me with kindness which I needed at times. They were punctual and were thoroughly in all they did for my mum. I would have no hesitation in recommending them another family.

I would also like to thank one member of staff, in particular, who was outstanding and a credit to the company.

The carers have been excellent, so kind. I shall miss them.

I use beloved homecare for respite care for my mum with dementia. Beloved homecare always accommodates my request for care even at short notice. They work to provide a carer my mum is familiar with and I know she's in safe hands. I can have a rest confident she is safe and well looked after.

The carers are extremely kind and caring. Always very polite + friendly. They have obviously been very well trained in caring for someone who is completely dependent on them for his personal care + mobility. They always treat him with respect. They arrive on time and spend the whole session taking care of him. Without these carers he would have been in a home by now.

My experience has been wonderful, my only minor criticism is punctuality, but having said that I don't really care how late they arrive, as long as they arrive. I understand the client before me may have caused problems, or traffic may have been a problem. Overall your staff deserve and receive the highest praise from me.

The carers are fabulous, very kind to my wife and always respond to her questions calmly. They cheer my wife up with smiles and chat and always listen and respond positively to all we ask or say. They're always happy to see her and very respectful and always leave our house tidy, and always clean away properly. We look forward (four times daily) to seeing them. It would be impossible to manage without them now. We have got to know so many of the girls who are all lovely people, so young and with beautiful names and personalities. The carers always wear full PPE and are always prepared for their visits. The care company management have also been extremely helpful if we've had a small, but to us, important query. Nothing is too much trouble. Thank you very much.

All the team at Beloved Homecare Ltd have offered excellent, dignified, attentive and empathetic care of my father as he approaches the end of his life, due to heart failure. Both he and my mum are very pleased and satisfied with the care the staff and management have provided.

The staff treat me well. The only complaint I have is that it's difficult to remember everyone's name. I was promised a copy of the photos take to assist with this.

The team who look after my aunt are very attentive and treat her with courtesy. They arrive on time every day. They seem very friendly and are attentive. They carry out their tasks with care and are efficient. My aunt is very happy to be cared for in her own home.

Overall, however, all carers are smartly presented, always on time and the level of care they provide meets the needs required.

Each of the carers during the week and weekend has their own personality and strengths. One thing that would improve the service further is consistency in patient-led care - making sure they are all listening fully to the patient.

I would have given the review five stars if I was just reviewing the carers - wonderful girls, all we have met - but this is a review of the service and I am disappointed by the lack of continuity of care.

I was a client of Beloved Homecare from November 2021 until May 2024 when I moved into a care home. The carers were excellent and also used to take my wife shopping too! The managers and owners still come to visit me and my wife in the care home regularly.

And this is driven by these amazing people taking care of us. We appreciate them greatly.

Beloved Homecare has provided an excellent service and care since their inception, she was their first client, to my cousin. Nothing is too much trouble for them, they go above and beyond in everything they do.