iMeUs HealthCare

The Business Centre, Cardiff House, Priority Business Park, Porthcawl CF36 5EE
Review Us
8.0 3 Reviews
  • iMeUs HealthCare, Porthcawl
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Home Care Providers belonging to Right at Home (Bridgend and Vale of Glamorgan)
Right at Home (Bridgend and Vale of Glamorgan)
9.8

Care Provided by iMeUs HealthCare

Contract Durations

  • Ongoing / Long Term

Other Care Provided

  • Physical Disability

Good to Know

Owner

  • iMeUs HealthCare Ltd
  • Privately Owned

Person in Charge

  • Keith Hayns (Responsible Individual)
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iMeUs HealthCare Reviews (3)

8.0

iMeUs HealthCare has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time iMeUs HealthCare has 3 reviews.

Overall Experience
  • 2
  • 0
  • 0
  • 0
  • 1
Date Published
  • 3
  • 1
  • 1
  • 1
  • 2
Reviewer Connection to iMeUs HealthCare
  • 2
  • 1
Total of 3, showing 1-3
Review from M G (Daughter of Client) published on 9 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent Team. Responsive. Good communication. Kind patient carers who are often up against challenging circumstances where their customer has fluctuating mental capacity. Thank you for keeping our parent safe especially this past 6 months where it was becoming increasingly stressful to keep them safe.
We will always be so grateful for the person centred kind thoughtful actions of all the Team. Bless you all
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sheryl L (Client) published on 13 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After experiencing dire care companies in the past, IMeUs HealthCare are head and shoulders above the rest. Happy staff leads to happy clients. The friendly, family feel of the company makes it easy to raise and ask questions. The professionalism and above-and-beyond care provided makes care a pleasure.
I am no longer filled with anxiety, I no longer check rotas to dread who is coming to a call, they have been a very welcomed relief and always a pleasure to have in my home.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J D (Client) published on 28 July 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
I would not recommend iMeUs Healthcare as they dump care and support packages on vulnerable adults and the care manager walks on vulnerable autistic adults.
And they cancelled calls on vulnerable people half an hour before the care call too.
The management has no clue on mental health or complex
needs too. As what they say is not true at all.
Reply from Eve Petr, Company Director at iMeUs HealthCareWe are deeply concerned about these comments as all our service users feedback is above 95%. We have an extensive history in Mental Health that so we would be happy to have our integrity tested. As an organisation we endeavour to support all those that need our help in independent living and to date, we are very proud of our work ethos which is backed by people's reviews and feedback. We welcome any complaints and would ask that if anyone is dissatisfied with our services to contact us to allow a full complaints procedure that we would be happy to investigate with public findings.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for iMeUs HealthCare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for iMeUs HealthCare is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for iMeUs HealthCare is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about iMeUs HealthCare

What Type of Services does iMeUs HealthCare offer?

iMeUs HealthCare offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact iMeUs HealthCare to verify any information. View our terms and conditions. iMeUs HealthCare has an Basic Service - more info.