Eleanor Nursing & Social Care Ltd - Brent

87 Wembley Hill Road, Wembley HA9 8BU
Review Us
8.1 3 Reviews
  • Eleanor Nursing & Social Care Ltd - Brent, Wembley
Eleanor Healthcare Group is now operating in London borough of Brent. Committed to delivering the best care services and set standards across the service, the team is now operating from Unimix House, Office at M17, 2nd Floor, Park Royal, NW10 7TR.

Eleanor Healthcare Group operates as one of the six strategic providers in the new service set up of London Borough of Brent. This enables the group to lead provision of quality care to its service users and provide great opportunities to Eleanor's care workers who are committed to set high standards in care going by the mission of Eleanor Care and make positive changes across the borough.
Show Eleanor Nursing & Social Care Ltd - Brent on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £31.41

These prices are only a guideline, please contact Eleanor Nursing & Social Care Ltd - Brent to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Masufa Chowdhury (Manager)

Eleanor Nursing & Social Care Ltd - Brent Reviews (3)

8.1

Eleanor Nursing & Social Care Ltd - Brent has a Review Score of 8.1 (8.111) out of 10, based on 3 reviews in the last 2 years.
Over all time Eleanor Nursing & Social Care Ltd - Brent has 3 reviews.

Overall Experience
  • 1
  • 2
  • 0
  • 0
  • 0
Date Published
  • 3
  • 0
  • 1
  • 3
  • 0
Reviewer Connection to Eleanor Nursing & Social Care Ltd - Brent
  • 2
  • 1
Total of 3, showing 1-3
Review from S P (Daughter of Client) published on 19 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers are very kind and caring. My dad is quite demanding and they manage his requests well. They are friendly and have developed a good rapport with him. They have good communication and they listen to my dad and the family.
Reply from Eleanor Healthcare Group, Brent Team at Eleanor Nursing & Social Care Ltd - Brent

Thank you for your feedback. We're pleased to hear that the care provided has been compassionate and attentive. Building strong rapport and maintaining open communication are key priorities, and it's wonderful to know these aspects have been positive for you and your loved one. Your support and kind words mean a lot to us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D M (Client) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Could do with more time with client.
Reply from Eleanor Healthcare Group, Brent Team at Eleanor Nursing & Social Care Ltd - Brent

Thank you for your feedback. We understand that having sufficient time is crucial for providing thorough and personalised care. We will review your feedback and look into how we can ensure that clients receive the time and attention they deserve. Your input is valuable in helping us improve our services and better meet your needs. Please feel free to reach out if you have any further concerns or suggestions.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Vernon M (Client) published on 2 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I didn't any complaint with company. I just have issues with time to send the carers and overall they provided very good services. They always lessons my problem and changed the things according to my choices.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.1 (8.111)

Overview of Review Score

The Review Score of 8.1 (8.111) out of 10 for Eleanor Nursing & Social Care Ltd - Brent is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.1 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.111 for Eleanor Nursing & Social Care Ltd - Brent is calculated as follows: ( (6 Excellents x 5) + (8 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 18 Ratings = 4.111
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eleanor Nursing & Social Care Ltd - Brent is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Feb 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (1)

No image found

Masufa Chowdhury

Job Title: Registered Manager Joined: 2022

Meet Masufa Chowdhury, the manager of our Brent Home Care branch. With two decades of experience in social care, Masufa recently assumed the role of Branch Manager at Eleanor Healthcare Group's Brent Home Care branch in July 2022.


Masufa's approach is centred on fostering a positive and compassionate environment. She is dedicated to making the Brent Home Care branch a place where both service users and staff flourish, with a primary focus on their happiness and well-being.


With a determined mindset and a commitment to excellence, Masufa tackles challenges head-on. Her goal is to cultivate a supportive atmosphere where everyone feels valued and fulfilled.

Frequently Asked Questions about Eleanor Nursing & Social Care Ltd - Brent

What Type of Services does Eleanor Nursing & Social Care Ltd - Brent offer?

Eleanor Nursing & Social Care Ltd - Brent offers Home Care.

How many Carers does Eleanor Nursing & Social Care Ltd - Brent employ?

Eleanor Nursing & Social Care Ltd - Brent employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eleanor Nursing & Social Care Ltd - Brent to verify any information. View our terms and conditions. Eleanor Nursing & Social Care Ltd - Brent has an Enhanced Service - more info.