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Zander Mackenzie Care UK Ltd

675 Princes Road, Dartford, Kent DA2 6EF
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Zander Mackenzie Care UK Ltd, Dartford
Zander Mackenzie Care UK Ltd, Dartford
Zander Mackenzie Care UK Ltd, Dartford

Zander Mackenzie Care UK and its compassionate staff are committed to provide care which they would like to receive themselves. They guarantee there will be someone available every hour of the day, 365 days of the year.

The well-qualified team provides a wide range of healthcare services, such as hydration and aiding with nutrition, administration of medication, personal care which includes help with daily activities e.g. mobilising, night routines, bathing and...  

Care Provided by Zander Mackenzie Care UK Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanent
Hourly Visiting Care£30 - £37
Weekly Live-in Care£1,260 - £1,400
Zander Mackenzie has different prices per hour depending on your care needs. From live in care to a 30 minute call.
Zander Mackenzie Care UK have 3 tiers of charges for Social Services, A.A.C.C and of course the private sector.

Our fees in comparison to other local agencies are lower. Kindly get in touch and these will be disclosed at time of assessment

Contact Zander Mackenzie Care UK Ltd to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Zander Mackenzie Care UK Ltd
  • Private Owned

Zander Mackenzie Care UK Ltd Reviews (28)

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9.6

Zander Mackenzie Care UK Ltd has a Review Score of 9.6 (9.600) out of 10, based on 7 reviews in the last 2 years. Over all time Zander Mackenzie Care UK Ltd has 28 reviews.

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Showing 28 reviews matching selected criteria
Review from Paul S (Client / Service User) published on 31 January 2022 Submitted via Website
Overall Experience

I highly recommend this care agency. They are polite, friendly and very helpful. I see the same team of people on a daily basis and have got to know and trust them. They go above and beyond to not only me but also my wife, ensuring she is ok and coping well. They are very knowledgeable and in all aspects of care and if they have any concerns they will advise me to contact my doctor's surgery for further advice. Trust is so important to me and I do trust all the carers from Zander Mckenzie who enter my home.

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Review from Barbara H (Wife of Client) published on 7 January 2022 Submitted via Postal Card
Overall Experience

I am extremely happy with the care given to my husband. We have experienced previous care providers who promise the world but do not deliver. Zander Mackenzie Care have stepped in and cannot fault them. They genuinely care and always arrive on time. They always ask if I am ok and if I need any help. The communication is fantastic. My husband has Parkinson's and they understand how to support him when his health needs change. I cannot recommend them enough.

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Review from Kelvin H (Son of Client) published on 10 November 2021 Submitted via Website
Overall Experience

Zander Mackenzie have gone out of their way to assist and provide care in difficult circumstances. The staff have taken time to evaluate the services and care needed based on the specific circumstances and provide a package that meets our requirements. They have provided a very professional service in a personal way and have tried to assist in whatever way they can. They have been honest about any difficulties or short notice unavoidable changes and provided workarounds whenever possible. Personal care and safety have been uppermost in their way of working.

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Review from V H (Daughter of Client) published on 1 September 2021 Submitted via Website
Overall Experience

I cannot recommend the team at Zander Mackenzie enough. The care, compassion and professionalism they showed towards our mum we won't forget. She was let down by most in the healthcare profession, from diagnosis of a terminal illness, so it was very reassuring to see how this team interacted and cared for her. They never let her down and when we couldn't be there for her, we knew they always would. Thank you to all the staff that were involved.

Reply from Michael Lewis, Registered Manager at Zander Mackenzie Care UK Ltd

It was a pleasure supporting Mum at such an important time. All the staff enjoyed their time with her and also your involvement. Please stay in touch and hope you are well.

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Review from P P (Client / Service User) published on 1 September 2021 Submitted via Postal Card
Overall Experience

The care and attention given to my husband has been outstanding. Nothing is too much trouble and any health problems picked up immediately and acted on. The carers are very friendly in a dignified way. You can approach them with worries and they take these off your shoulders. Excellent all round.

Reply from Michael Lewis, Registered Manager at Zander Mackenzie Care UK Ltd

Thank you for your time to complete this review. It must be said that you are both a pleasure to see on a daily basis. If anything, you make our work feel less like work and we thoroughly enjoy spending time with you.

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Review from I G (Client / Service User) published on 12 August 2021 Submitted via Postal Card
Overall Experience

My team of 3 carers arrive on time. They do all the jobs on my list and are always kind, friendly and helpful.

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Review from Thomas C (Client / Service User) published on 12 August 2021 Submitted via Postal Card
Overall Experience

The best care company I have ever had. Staff caring and friendly, care excellent. I could not wish for better.

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Review from J P (Client / Service User) published on 10 August 2021 Submitted via Postal Card
Overall Experience

I have joined Zander Mackenzie Care after a very poor experience at another care provider. They have been very honest and open with me. My caregiver is always punctual, polite and friendly. She is very caring and able to adapt to my health needs. The office staff have always been helpful and returned calls promptly to respond to my questions when joining them. So far, I am very happy with Zander Mackenzie Care and the care provided.

Reply from Michael Lewis, Registered Manager at Zander Mackenzie Care UK Ltd

Thank you very much for your lovely review, From our first conversation, I promised consistency. We have prioritised your health needs, which have been executed brilliantly by your amazing care team. As always, if there is anything we can support you with, please get in touch.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 October 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (0)

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Awards / Recognitions (3)

Accreditations

There are no accreditations posted yet for Zander Mackenzie Care UK Ltd.

Meet the Team (2)

Shanna Simpson
Shanna SimpsonJob Title:Staff SupervisorJoined: 2024
Shanna has been the staff supervisor for the past year. Making sure all staff adhere to the standards requested by working for Zander Mackenzie Care UK. She routinely monitors the staff providing supervisions, spot checks and medication processes.

She supports all staff through their care certificate and builds a fantastic relationship to all staff to cement better communication through the hierarchy of the business.

Jayne Britchfield
Jayne BritchfieldJob Title:Customer SupervisorJoined: 2025

With an extensive care background, Jayne joins us from being a Cluster Lead Assessor from Hilton Nursing Partners. Prior to this, she was heavily involved in the domiciliary care setting which only betters her knowledge and understanding in joining Zander Mackenzie.

Her role as a customer supervisor will be to carry initial assessments and create a bespoke person centred care packages to each and every customer, making sure their care needs are met.

Jayne will monitor the daily notes carried out by staff. Respond to actionable situations, such as conversations with G.P's, Dieticians, Occupational therapists and other external working professionals whilst implementing and adapting care plans as required.

She will create a good relationship with both customers and their families members to bring the past and present together. This promotes well-being and identifies ways in which we can better their future with realistic targets and goals

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